GSA SUPERVISOR MORNING SHIFT CHECKLIST
SHIFT: GSA SUPERVISOR NAME:
Date: Time:
Front Office Operation
Check list Yes No Remarks
Maintain and Read Log Book from Previous Shift and follow up properly for the things need to be done and
1 make sure all FDA put the information at the Log Book and they are fully aware about it by giving their
signature
2 Check the House Bank Floats, make sure they have enough change for small denomination
3 Check early arrivals, Pre-registration and blocked the room and ask HK to prepare
4 Check all traces for arrival today and share comments with the team
Follow up the Job Log, Monitoring and make sure all has been done within reasonable time.
5
and provide direct updates to Duty Manager, A.FOM & FOM for any urgent information
6 Special attention and concern for in-house disable guest in case of fire evacuation
Follow up group departure and make sure all supporting bills needed are complete, and ensure all the
7 outstanding payment to be justified.
Check Registration Cards and update guest profiles on the system (mandatory field on RC : Mobile NO, Email
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address, Room Rate, Check out time)
9 Check the email,follow up and share for any urgent matter needed
10 Check & Clear Traces , Guest Messages and Flag them as Read / Resolved in a timely manner.
Tidy Up Front Desk Area, Check and maintain stationary to be sufficient, control Supplies and oversee the
11
lobby area.
12 Follow up on supporting documents with reservations
13 Send daily cancellation or Unused Card Verification by Email to Merchant Authorization center
14 Offering Download OVO Application to the guest and provide report to FOM
15 Check if there any guest waiting for the rooms and chase the Housekeeping to prioritize the Guest
16 Make sure all FDA offering Luggage Assistance, F&B Promotion, Hotel Facilities, and OVO
17 Make sure the FDA signed their time sheet and Control the FDA time break
18 Always ask for guest business card whenever possibile
19 Check FDA Closure Journal Transaction and Dummy Folio
20 Attend Afternoon Briefing and do clear hand over
GSA SUPERVISOR AFTERNOON CHECKLIST
SHIFT: GSA SUPERVISOR NAME:
Date: Time:
Front Office Operation
Check list Yes No Remarks
Maintain and Read Log Book from Morning Shift and follow up properly for the things need to be done and
1 make sure all FDA put the information at the Log Book and they are fully aware about it by giving their
signature
2 Count and takeover Cash Float from the morning Shift
3 Receive bill from other outlet and put it in the right room docket, double check with the folio system
4 Check all traces for arrival today and share comments with the team
Follow up the Job Log, Monitoring and make sure all has been done within reasonable time.
5
and provide direct updates to Duty Manager, A.FOM & FOM for any urgent information
6 Special attention and concern for in-house disable guest in case of fire evacuation
7 Follow up if there are still any due out (FIT and Group), Make sure all payments are fully justified
9 Check front office Email id and reply promptly from back office
10 Check & Clear Traces , Guest Messages and Flag them as Read / Resolved in a timely manner.
Tidy Up Front Desk Area, Check and maintain stationary to be sufficient, control Supplies and oversee the
11
lobby area.
12 Proper Check RC (MandatoryFilled: Phone, Guest Email, Origin, Market Segment, Room Rate, Guest Length of
Stay, Breakdown )adjusted with actual guest arrival, and do validate all payments.
13 Put All checked Registration Cards into Room Docket
14 Preparation for tommorow Group Arrival
15 Ensure follow up for Reservation Status for the Rest Arival
16 Check all Wake Up Call List and take note for early morning guest request
17 Make sure all FDA aware and offering Luggage Assistance, F&B Promotion, Hotel Facilities, and OVO
14 Always Offering Download OVO Application to the guest and provide report to FOM
17 Make sure the FDA signed their time sheet and Control the FDA time break
18 Always ask for guest business card whenever possibile
19 Check FDA Closure Journal Transaction and Dummy Folio (High Balance)
20 Count the House Bank Floats and ensure all Balance
21 Do clear hand over with Night Manager
