FRONT OFFICE - AM CHECK LIST
Arr: _____
Duty Manager: ________________ Occ: ____% Dept:____
GSA: ________________________ Enrollment: ________
TIME TASK DONE REMARK
7:00
Briefing + Handover
Read Good Morning Report + Daily issue
7:15
Monitor GXP & Mobile CI
Check and Process Mobile Check In during shift
Check cleanliness and tidiness of lobby area including counter, sofa,
concierge, shelves (Duty Manager)
Check daily issue report and follow up pending case ( Duty
Manager)
Check QR scanner work properly and refill sanitiser liquid
Check Traces and Follow Up
Check that all printers/stationary/ collaterals/ hotel information
cards are all fully stocked
Check downtime report to ensure it is working
Check EDC machines, printers, and key card system to ensure
normal working status
8:30 Follow up No-show
Prepare Group arrival: contact tourguide for expected arrival time
and check keys/vouchers
Review room assignment and re-assign if necessary ( Duty
Manager)
10:00
Check again welcome card, amenity for last minutes
Print amenities list and inform F&B
Check VIP room preparation to ensure smooth arrival
11:00 Credit Limit Report (Duty Manager)
12:00 Print out departure report, check due out and clear departures
14:00 Briefing + Handover to PM shift
15:00 Close Cashier
Settle the EDC machines and do VAT (cross check with VAT report +
sign)
15:30 Drop remittance envelop and check out documents
Update registration card + enrollment
File registration cards, guest checks
Tidy up the counter
16:00 Finish shift
Sign:
Duty Manager:
FRONT OFFICE - PM CHECK LIST
Duty Manager: ________________ Occ: ____% Arr: _____
Dept:____
GSA: ________________________ Enrollment: ________
TIME TASK DONE REMARK
Briefing + Handover
14:00 Read Good Morning Report + Daily issue
Monitor GXP & Mobile CI
14:15 Check and Process Mobile Check In during shift
Check cleanliness and tidiness of lobby area including counter, sofa,
concierge, shelves (Duty Manager)
Check daily issue report and follow up pending case ( Duty
Manager)
Check QR scanner work properly and refill sanitiser liquid
Check Traces and Follow Up
Check that all printers/stationary/ collaterals/ hotel information
cards are all fully stocked
Check downtime report to ensure it is working
Check EDC machines, printers, and key card system to ensure
normal working status
15:00 Arrival meeting (Duty manager)
16:00 Check due out and clear departure reg-card
Check VIP room preparation to ensure smooth arrival
20:00 Credit Limit Report & PM Report (Duty Manager)
Order amenity (GXP) & Writing welcome card for next day
Prepare room keys for group arrivals next day
Prepare registration card for mobile CI next day
Close cashier, settle EDC and do VAT
Drop remittance envelop and check out documents
Update registration card + enrollment
File registration cards, guest checks
Take out next day departure's reg-card for Night shift
Tidy up the counter
21:00 Run police report
21:30 Ensure Police Report is completed
22:00 Briefing + Handover
Sign:
Duty Manager:
Arr: _____
FRONT OFFICE - ON CHECK LIST Occ: ____% Dept:____
Duty Manager: ________________
GSA: ________________________ Enrollment: ________
TIME TASK DONE REMARK
10:00 Briefing + Handover
Monitor GXP & Mobile CI
Check and Process Mobile Check In during shift
Check daily issue report and follow up pending case ( Duty
Manager)
Check QR scanner work properly and refill sanitiser liquid
Check Traces and Follow Up
Check that all printers/stationary/ collaterals/ hotel information
cards are all fully stocked
Check downtime report to ensure it is working
Check EDC machines, printers, and key card system to ensure
normal working status
12:00 Conduct pre-E.O.D audit and make adjustment if any
Send data to Tourism department regarding Covid-19 compliance
1:30 Run police report before runing E.O.D
2:00 Run E.O.D
Sort due-out reg-card and double check guest expenses with
physical bill
4:00 Conduct post-E.O.D and compile reports
Double check arrival room keys (Group & VIP)
Charge virtual credit card and settlement
File the bucket ( registration cards, guest checks, blank file)
Tidy up the counter
7:00 Briefing + Handover to AM shift
Sign:
Duty Manager:
