DLSU Research Congress 2021
De La Salle University, Manila, Philippines
July 7 to 9, 2021
Web-Based Venue and Reservation Management System
with Data Visualization
Ira Angela Lapuz1*, Reena Riguera1*, Ana Sienna Sesbreno1*, Raphael Miguel Torres1*, and
Geanne Ross Franco1
1 College of Computer Studies, De La Salle University
[email protected] Abstract: A web-based database management system (DBMS) offers numerous
advantages to businesses. One of the extant problems businesses experiences is
difficulty managing data across the organization. The primary advantage of a web-
based DBMS is enabling businesses to streamline their operations. Bazaar City is the
biggest shopping complex East of Metro Manila and focuses on renting out commercial
spaces, which includes shopping stalls for business owners, event spaces, and paintball
facility. In a daily basis, Bazaar City handles massive data processing through venue
and event reservations, computing of monthly and yearly sales, and monitoring
business transactions such as confirmed booking, cancelled reservations, and rental
collection. Though there is an existing website used by the company, major business
transactions are not included on the website, and are mostly done manually, which
causes the company to have difficulty in managing all these services. Moreso, the
company aims to increase their sales, and improve the marketing strategy to attract
more clients. With all these problems, the researcher proposed to improve the existing
website by adding the venue and reservation management system through the
implementation of a DBMS, and data visualization to aid the company in making
future decision with the existing data gathered from their daily transactions. The
proponents used the Rapid Application Development (RAD) method, and the three-tier
architecture for the system development. Currently, the proposed study is still on
going, and is being prepared for user acceptance testing.
Key Words: Database Management System; Reservation System; Rapid Application
Development; Data Visualization; Web-Based System
1. INTRODUCTION defined as the application in which data can be easily
managed and accessed through the Internet, whereas
a DBMS stores and handles data in the database
A web-based database management system
(Raza, 2018). The primary advantage of a web-based
(DBMS) offers numerous advantages to businesses.
DBMS is enabling businesses to streamline their
One of the extant problems businesses experiences is
operations. As such, this type of system enables
difficulty managing data across the organization.
businesses to have centralized data in which all the
According to North (2021), a web-based DBMS is
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DLSU Research Congress 2021
De La Salle University, Manila, Philippines
July 7 to 9, 2021
data is stored and maintained in one database. This features will have other capabilities or features of
is beneficial for businesses that have the need to similar systems to be used as basis.
retrieve data from various sources (Januzaj, Ajdari, &
Selimi, 2015). Furthermore, it is beneficial for a
business to make use of a web-based DBMS to
increase its efficiency, accessibility, collaboration, and
flexibility. Shifting into a web-based database
management system may also result in an increase in
business performance.
Bazaar City is the biggest shopping complex
East of Metro Manila and focuses on renting out
commercial spaces, which includes shopping stalls for
registered business owners and event spaces.
Furthermore, it has a paintball facility in which
customers book a slot and play. Their daily business
processes involve managing, monitoring, and tracking
their sales as well as reservations in paintball, events,
and stall facilities.
Currently, Bazaar City does not make use of
any web-based venue and reservation management
system to accomplish its daily operations in paintball,
events, shopping stalls, and food stalls. The company’s
operations involve recording reservation information
in a logbook, filing documents in a file cabinet, and the
use of Microsoft Excel for the summary of sales. These
activities are handled by different staff of different
departments namely, the admin/operations
department and the paintball department. As such, Figure 1. Conceptual Framework
these methods cause difficulties in data management
such as retrieval of data, summarization of data, and Paintball Management Module
inaccuracy of necessary information. This study will The paintball management module would be
encompass the reservation, booking, and payment accessible by the upper management, paintball
operations done in the paintball, events, shopping, department and clients. The module focuses on
and food stalls facilities of Bazaar City. solving the reservation issues and the summarization
The proponents of this study collectively aim and retrieval of necessary data. The paintball
to gather specific information about Bazaar City and department and the clients would be able to see real-
its current processes. The study aims to develop a time reservations to aid in the reservation process.
web-based venue and reservation management
system with financial technology to support the Stall Management Module
operations of the business. In the stall management module, the upper
management and admin/operations department are
2.CONCEPTUAL FRAMEWORK given the ability to manage the stalls and reservations
in Bazaar City. Its features consist of document
As seen in Figure 1, the conceptual framework submission, a floorplan, reservation management, an
of Bazaar City’s web-based venue and reservation upload and download feature, registration, user access
management system will include the modules and management, email reminders, and notifications.
corresponding features from the problems identified
in the processes of Bazaar City’s event, paintball, and
stall management operations. Furthermore, it
includes the users, inputs and outputs of the system. Event Management Module
The modules presented in the conceptual framework The event management module can only be
will be built by the team and its corresponding accessed by the upper management, admin/operations
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DLSU Research Congress 2021
De La Salle University, Manila, Philippines
July 7 to 9, 2021
department, and its clients. This module enables the but have their own custom ways of reserving. Other
upper management and the admin/operations than hotels, other organizations like restaurants, car
management to manage event reservations. This is parks, residential institutions manage their
where they would see the existing reservations and reservations through systems like these.
reservation requests from the external organizers. The input-process-output (IPO) model is an
approach that is used for describing the structure of
Report Module an information processing program or another
The reports module focuses on the program (Braunschweig, n.d.). It is a functional graph
visualization of data for the various operations that that identifies the inputs, outputs and the required
occur in Bazaar City which are accessible to the processing to convert the inputs into outputs. The
system users which would be upper management, inputs represent the inputs of the user, the processing
admin/operations department, and paintball step includes the tasks required to transform the
department. This is also where daily, monthly, given input to the desired output, while the output is
quarterly, and annual reports such as sales per the result of the transformation.
operation, total profits, and other data will be seen Data analytics is the process of examining
and used as a basis for decision making. Moreover, and analyzing raw data to make conclusions about the
data visualization and data analytics would be used in information that the data contains (Frankenfield,
this module to further assist Bazaar City in decision 2021). It reveals the trends and metrics in data which
making. This module would solve the problem of can then be utilized to optimize business performance
difficulty in summarization of data as well as the and support further decision making. There are
difficulty in retrieval of data. several steps involved in data analytics: the first step
would be to determine the data requirements or how
3. RELATED LITERATURE data should be grouped. Second would be the
collection of data. Third and fourth would be to
According to Raza (2018), a Database organize and clean up the data before analysis to fully
Management System (DBMS) is a software that utilize and ensure the accuracy of the data. According
manages the storage and handles the retrieval of data to the University of New South Wales (2020),
from a database. Moreover, it enables users to easily descriptive analytics is a type of data analysis in
read, add, edit, delete, and update databases through which data previously collected are used, organized
an interface. One of the purposes of a DBMS is to and presented through the use of line graphs, pie
provide a user with an organized representation of the charts, and other forms of visual tools. Furthermore,
information inside a database (Mullins, 2021). descriptive analytics utilizes historical data as well as
Web-Based Systems are applications that are simple mathematical and statistical computations for
normally used with the help of web-browsers. (Sturm, further analysis. As such, the primary focus of
R., et al., 2017) They are usually very flexible and can descriptive analytics is to present data that has
offer so many different services on just one web page. happened to the company.
These web-based systems make use of web languages According to Healy (2019), data visualization
to allow themselves to interact with different web helps people communicate their ideas and findings
browsers. Some examples of these web languages are through other people. These can happen with the help
HTML, XML, Javascript, etc. These systems are of graphs and visual representations like bar graphs,
usually one of the easiest systems to access since all scatter plots, choropleth maps, and many more.
one will need to access them is Internet access and a Through data visualization, the user will be able to see
device that has a web browser. the whole picture of the data and understand the story
A Central Reservation System (CRS) is a type behind the information presented to them. There are
of system that allows the user to update information also a number of tools that can be used to create these
about a hotel or organization and its resources. visualizations like Power BI, Tableau, and different
Systems like these are usually updated in real-time to others.
make sure customers’ reservations don’t overlap each
other and cause problems for both parties.
Reservations like these can be managed through
distribution channels such as third-party booking
websites, global distribution systems, and many more.
Many organizations make use of reservation systems 4. METHODOLOGY
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DLSU Research Congress 2021
De La Salle University, Manila, Philippines
July 7 to 9, 2021
The prototypes were rapidly developed to show to the
The study used the Rapid Application clients. The clients then helped in the design process
Development (RAD) method. The RAD methodology is by testing the prototype iterations built by the
an agile project management strategy which initially development team to ensure that requirements are
took the shape of the Spiral model but has changed to being met. The final model was made when the client
stand as its own over time. When compared to other and developer were both satisfied with the design.
software development models, RAD can offer key The construction phase takes the prototype
differences that make its methodology worth applying. iterations and final model from the design phase and
A few of these would be that the methodology allows turns them into a working model. In this phase, the
the project to be broken down into smaller and more development team works together to construct the
manageable tasks. It also allows clients to get a system as well as conduct unit, integration, and
working product delivered in a shorter time frame. In system testing to create a result that satisfies the
addition to that, the constant feedback and regular expectations and objectives of the client.
communication between the development team and The cutover is the fourth and final phase of
stakeholders allow an increase in the efficiency of the the RAD methodology. This includes data conversion,
entire design and development process. These testing, and changeover to the new system. This phase
differences prove to be suitable and beneficial to the also involves end user training so that users of the
work environment of the development team given the system are prepared for when the system goes live.
task-oriented structure that it provides.
In the requirements planning phase, the
proponents conducted series of interviews with the 3. RESULTS AND DISCUSSION
client to better understand the problem. Business The researchers have designed and developed
Process Model and Notation (BPMN) was created to a web-based Venue and Reservation Management
provide a graphical representation of Bazaar City’s System that aids in streamlining the various
business processes. This is to better understand and reservation and renting processes that occur in the
align the system to their business processes. An
business. The system is intended to be used by clients
Ishikawa diagram was also used to illustrate the
problems encountered by the client as shown in Figure of Bazaar City who are looking to make reservations
2. for the activities found in the business. It is also used
by Bazaar City’s employees that handle these
activities; these employees fall under the upper
management department, paintball department, and
admin/operations department.
There are four main modules included in the
system: paintball management, stall management,
event management, and reports. The paintball
management module aids in handling paintball
reservations, reservation fee payments, and recording
of sales. The stall management module helps in
handling stall reservations, tracking daily remittance
sales and monthly utility expenses, and providing
visual/digital information for stalls. The event
management module assists in handling event
reservations and recording event sales. The reports
module focuses on providing monthly, quarterly, and
annually sales reports to be used to aid in business
decisions. With the implementation of DBMS, the
Figure 2. Ishikawa Diagram system will be able to provide the business with real-
time data in order to present its clients and employees
The next phase would be user design where with up-to-date information to provide the best
prototyping, testing, and refining takes place. After possible service at any given time. It will also serve as
being able to define the requirements, the a backup and storage for the important data that is
development team built various prototype iterations. used by the business.
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DLSU Research Congress 2021
De La Salle University, Manila, Philippines
July 7 to 9, 2021
To address the need of the client in terms of
increase in sales and improvement of their marketing
strategy, data visualization was incorporated to the
monthly and yearly income reports, and reports on
most rented stalls of the business. The data that are
generated on these processes will be used by the client
in future decision making. As sample screen shown
Figure 3 and 4, reports would be automatically
generated based on how the user would want it. Since
the upper management would take a certain amount
of time to gather information from many different
sources, this amount of time to create reports would
be greatly reduced in the proposed system. The data
from all the other modules would be gathered to
generate the information needed for each report.
Another technicality would be that dashboards would
show summaries of what the user would need to see to
keep track of their work. Tables and graphs would be
displayed on dashboards to help keep the user
Figure 4. Stalls Reservation
updated with how the business is going. For some
dashboards, a stall layout would also be provided to
Another added feature of the system was the
add a visual aid so the user can see an overview of data
payment system (see Figure 5). The proponents of the
in a more organized manner.
study made use of PayMaya SDK which includes
functionalities that enable web applications to connect
to PayMaya’s API and allow payments to be accepted
online. Bazaar City would need to have a PayMaya
account that will be used to accept and store paintball
reservation payments from the customers. Paintball
customers would need to have VISA or MasterCard
Cards (credit, debit, or prepaid) to be able to pay for
paintball reservations in PayMaya.
Figure 3. System Dashboard
Figure 5. Payment API
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DLSU Research Congress 2021
De La Salle University, Manila, Philippines
July 7 to 9, 2021
suggestions enabled us to develop a system that is in
line with their business processes.
We would also like to thank our adviser, Miss
4. CONCLUSIONS Geanne Ross Franco, for her guidance and
encouragement throughout our capstone project. Her
Bazaar City System only has two user advice and discussions were really helpful in the
interfaces, the Customer interface, and the Employee development of our system and completion of our
interface. The Customer interface can be accessed by project.
any customer, they only need to register an account in
the site itself and login into the system. The Finally, we would also like to thank our panel
Employees’ interface has different level of access due members, Miss. Mary Jane Arcilla and Mr. Liandro
to different employee’s position in the company. Upper Tabora, for their comments and suggestions that
management has all the access to the modules of the contributed to our project.
system, while ordinary employee such as encoders,
and receptionists may only have access to the basic 6. REFERENCES
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5. ACKNOWLEDGMENTS
We would like to thank Bazaar City employees in
consistently providing information that helped us in
the completion of this project. Their comments and
