Participate in workplace communication

LO 1 Obtain and convey workplace information

IDENTIFICATION:

1. It is a very basic and fundamental process for human beings.

2. are responsible for a huge proportion of nonverbal communication.

3. Refers to vocal communication that is separate from actual language.

4. Objects and images are also tools that can be used to communicate
nonverbally.

5. It is one where there is nothing official about the communication that is

happening.

6. The communication between two employees of different departments

working at the same level.

7. The communication in which one person tell something to another, who

again says something to some other person and the process goes on.

8. The communication happens when a person randomly chooses some

persons to pass on the information which is of little interest but not
important.

9. It is the conveyance of ideas and information in forms that can be seen.

10. Emails, memos and notes are common forms.

 Answer Key 1.1-1
1. Communication

2. Facial Expressions

3. Paralinguistics

4. Artifacts

5. Informal communication

6. Horizontal or Lateral

7. Single Strand Chain

8. Probability Chain

9. Visual communication

10. Written Communication

LO 2 Perform duties following workplace instructions

IDENTIFICATION:
1. It is perhaps the most underrated communication tool at work (and in life).

2. Decide the most appropriate method for the message and the recipient.

3. Give all the details. Provide any background to help that person better
understand the task at hand.

4. Tone of voice can change everything, especially when telling someone what
to do.

5. Whenever the one receiving the task is unsure, it’s important that you allow
him time to ask questions.

6. Are generally fairly simple to learn but quality content is often the struggle
that many people encounter when writing.
 Answer Key 1.2-2
1. Listening

2. Choose the right delivery

3. Provide context and be specific

4. Ask politely rather than barking orders

5. Offer the other person the opportunity to ask questions

6. Structure and layout

LO 3 Complete relevant work-related documents

Test 1. MULTIPLE CHOICES:

Choose the letter of the correct answer from the given choices:

_________1. It is the systematic study of magnitude, quantities, and their

relationships as expressed symbolically in the form of numerals and forms.
a. Arithmetic
b. Mathematics
c. Subtraction
a. Arithmetic

________2. It is the oldest and most elementary branch of mathematics, used by

almost everyone, for tasks ranging from simple day-to-day counting to
advanced science and business calculations.
a. Arithmetic
b. Mathematics
c. Subtraction

_______3. Is a fraction with a denominator of 100?

a. Arithmetic
b. Mathematics
c. Percentage
_______4. It is essentially the opposite of multiplication. It finds the quotient of
two numbers, the dividend divided by the divisor.
a. Addition
b. Division
c. Subtraction

_______5. It is the second basic operation of arithmetic. It also combines two

numbers into a single number, which is called the product.
a. Multiplication
b. Division
c. Subtraction
 Answer Key 1.3-2

1. B

2. A

3. C

4. B

5. A

Work in team environment

LO 1 Describe team role and scope
IDENTIFICATION:
1. It is a group of people who work together toward a common goal.

2. While the substance of the tasks involved in teamwork may vary from team
to team, there are three processes that are common to how teamwork gets
done: the transition process, action processes, and interpersonal processes.

3. It requires certain conditions to be in place that will increase the likelihood

that each member’s contributions—and the effort of the group as a whole—
will lead to success.

4. A common set of beliefs and principles about how and why the team
members will work together.

5. The primary role of a team is to combine resources, competencies, skills,

and bandwidth to achieve organizational objectives
 Answer Key 2.1-2

1. Team

2. Teamwork Processes

3. Effective teamwork

4. Shared values

5. The Role of Teams

LO 2 Identify one’s role and responsibility within a team

IDENTIFICATION:

1. Are typically comprised of a variety of teams that help accomplish company

goals and meet projections.

2. Are comprised of people from different departments and with different areas
of expertise.

3. Are teams that are comprised of equal working together to achieve a

common goal.

4. Types of framework that are typically formed for social purposes as opposed
to the tradition team that is formed with a specific work process or goal in
mind.

5. It is a team that defines its own common purpose or goals and then works
together to achieve those goals.
 Answer Key 2.2-2

1. Organizations

2. Cross-Functional Teams

3. Self-Managed Teams

4. Informal teams

5. Self-Directed Team

LO 3 Work as a team member

IDENTIFICATION:

1. It is what makes organizations succeed.

2. Sometimes, organizations are in such a hurry to move on their projects that

they pull together groups of people without first deciding on the goals and
desired outcomes.

3. Roles might shift somewhat once the team is assembled, but understand
the skill sets and thinking styles are needed on the team.

4. Teams accept responsibility as individuals and as a team.

5. In order to be a great team player, it’s crucial to have an unbiased

awareness of what you’re good at and what you suck at.
6. Most employees are heavily motivated by financial gain.

7. While most employers prioritize personality traits over skills to a

preposterous extent, reliability is something that every employer should
screen for.

8. It is about being aware of how other people feel.

9. It’s impossible to work together as a team if individual members don’t fully

understand one another.

10. Technical competency makes you a valuable asset to a team, but an

understanding of the wider industry makes you irreplaceable.
 Answer Key 2.3-1

1. Effective teamwork

2. Clear direction

3. Defined roles

4. Mutually accountable

5. Self-Aware

6. Intrinsically Motivated

7. Reliable

8. Empathy

9. Good Communicator

10. Understands the Industry

Solve/address general workplace problems

LO 1 Identify Routine Problems

IDENTIFICATION:
1. A well-written job description eliminates misunderstandings between
management and employees and becomes the very foundation of
performance reviews, creating a baseline of measurement.

2. Nothing has become more apparent in today’s workplace than the lack of
employee training.
3. It is the workplace issues that the boss often does all the talking, doesn’t
know what they’re talking about, or doesn’t have all the information.

4. All companies must have policies that all employees follow.

5. Charitable community involvement has proven to be a powerful element of

employee development.
 Answer Key 3.1-1

1. Inadequate job descriptions

2. Lack of training

3. Ineffective job performance reviews

4. Improper or excessive company policies

5. Lack of charitable community involvement

LO 2 Look for solutions to routine problems

IDENTIFICATION:
1. It clearly defines the issue at hand.

2. Start breaking down the problem into subcomponents.

3. Once you've laid out all the issues, start thinking about ways to solve each
one.

4. You can stop twitching now--we finally get to open Excel.

5. Begin by transforming that hypothesis into a clearly worded

recommendation.
 Answer Key 3.2-2

1. Pin the Problem

2. Identify the Issues

3. Generate Hypotheses and Prioritize Proving Them

4. Conduct Your Analysis

5. Advance Your Answer

LO 3 Recommend solutions to problems

IDENTIFICATION:

1. It is the culmination of all your work in solving a problem and requires

careful attention to detail.

2. The more important the problem, or the more complex the actions required
to solve it, the more thorough your planning and preparation needs to be to
ensure success.

3. These must be identified fully and precisely, otherwise the results expected
will not be achieved.

4. Unless the solution is very simple or routine you must specify how the
implementation will be monitored and controlled.

5. It can be difficult to determine if your strategies have been effective for the
last quarter, six months or a year. The only way to know if you are
succeeding at tackling these setbacks is to establish the criteria in the first
place.
6.
 Answer Key 3.3-1

1. Implementation

2. Planning and preparation

3. The actions required

4. Management of the action

5. Measure Your Progress

Develop career and life decisions

LO 1 Manage One’s Emotion

ENUMERATION:

1. What are the 6 steps of Controlling Your Emotions?

 Answer Key 4.1-2

1. Don't react right away

2. Ask for divine guidance

3. Find a healthy outlet

4. See the bigger picture

5. Replace your thoughts

6. Forgive your emotional triggers

LO 2 Develop Reflective Practice

IDENTIFICATION:

1. It is always nice to appreciate co-workers than back stabbing attitudes in

the workplace play a vital role in increasing productivity and performance of
the job.

2. Regardless of position in the team, cultivating the habits of gratitude will

show the part of work.

3. By being humble people can lead tough situations but the other co-workers
will become backbone.

4. Before one begins to turn good the bad attitude at work has to be
eradicated, which means people has to identify the causes of bad attitude as
to overcome them in the future.

5. It can be made easier by uttering the word of thanks including managers,

office assistants and also the peers.
 Answer Key 4.2-2

1. Be appreciative

2. Be grateful

3. Being humble

4. Identifying the bad behaviour

5. Effective communication

LO 3 Boost self-confidence and develop self-regulation

ENUMERATION:

1. What are the Ways to Improve Self-Regulation?

 Answer Key 4.3-1
1.

1. Leading With Integrity

2. Being Open to Change

3. Identifying Your Triggers

4. Practicing Self-Discipline

5. Reframing Negative Thoughts

6. Keeping Calm Under Pressure

7. Considering the Consequences

8. Believing in You

Contribute to workplace innovation

LO 1 Identify opportunities to do things better

ENUMERATION:
1. What are the Nine Ways to Contribute Project Team Success?
 Answer Key 5.1-3

1.

 Understand the end goal

 Identify clear roles.

 Collaborate

 Recognize interdependencies

 Ask questions

 Communicate

 Break it down

 Look at the past

 Look to the future

LO 2 Discuss and develop ideas with others

IDENTIFICATION:

1. Dig deep to understand what lies beneath the surface.

2. If you don’t like what your boss/co-worker/friend do, focus on the issue,
not the person.
3. Follow them. Read their updates to learn from their way of thought.

4. While suggestion boxes have been around for over 100 years, innovation-
vanguard organizations are taking these suggestion systems online so that
they become a powerful, energizing force for corporate creativity.

5. If you immediately think “focus groups” when the subject of involving

customers comes up, better think again.
 Answer Key 5.2-2

1. Don’t rely on the obvious

2. Focus on issues

3. Seek out those with knowledgeable opinions

4. Ideation Strategy 1: Involve Everyone In The Quest For Ideas

5. Ideation Strategy 2: Involve Customers In Your Process

LO 3 Integrate ideas for change in the workplace.

IDENTIFICATION:

1. Well, we are afraid of change in the workplace for a number of reasons. Our
dreads arise often due to the fear of disappointment, fear of refusal, fear of
disapproval and fear of the unfamiliar at work.

2. It is vital for any company’s success.

3. First step to managing change successfully is to accept the fact that change
is inevitable.

4. The worst thing an employer can do is to package a negative change as a

positive one.

5. There is no one-size-fits-all solution when it comes to change management.

 Answer Key 5.3-2

1. Fear of Change

2. Managing Change in the Workplace

3. Be prepared

4. State the facts and be honest

5. Understanding the change cycle

Present relevant information

LO 1 Gather data/ information

ENUMERATION:

1. What Are The Ways To Collect Data?

2. What are 4 Uses of Data Collection?

 Answer Key 6.1-1

1.
 Surveys

 Online Tracking

 Transactional Data Tracking

 Online Marketing Analytics

 Social Media Monitoring

 Collecting Subscription and Registration Data

 In-Store Traffic Monitoring

2.

 Improving Your Understanding of Your Audience

 Identifying Areas for Improvement or Expansion

 Predicting Future Patterns

 Better Personalizing Your Content and Messaging

LO 2 Assess gathered data/ information

IDENTIFICATION:

1. It is an insight into the past.

2. It allows modeling the relationship between a dependent variable and one or

more independent variables.

3. It is a regression based data analysis technique, used to find an underlying

structure in a set of variables.
4. It is the spread to which a set of data is stretched.

5. It is one of the most powerful classification techniques in data mining.

 Answer Key 6.2-2

1. Descriptive Analysis

2. Regression analysis

3. Factor Analysis

4. Dispersion

5. Discriminant Analysis
6.
LO 3 Record and present information
ENUMERATION:

1. What are the advantages of Interim Reporting?

 Answer Key 6.3-3

1.

1. Interim Reports helps in establishing a better connect with the investors.

2. Interim Reports is very helpful for big conglomerates that are running
multiple lines of business helping them in tracking if their short-term
initiatives are in line with the long-term strategy.

3. Material misstatement (Error and frauds) in a financial statement can be

detected and prevented at an early stage compared to an annual report.

4. It helps in the implementation of a comprehensive internal control

procedure which further makes accounting policies robust.

5. Declaration of interim dividend is possible when financial statements are

reported for small periods incentivizing the shareholders to hold on to
their investments.

Practice occupational safety and health policies and procedures

LO 1 Identify OSH compliance requirements

IDENTIFICATION:

1. One of the first steps in improving any manufacturing operation is

identifying the best way of performing a particular task.

2. A variety of helmets, hard hats, and bump caps are suitable PPE to avoid
head hazards.

3. PPE ranges with safety eyeglasses, goggles, face-shields, and visors.

4. Respiratory systems/apparatus, air-fed helmets are some PPE options for
breathing hazards.

5. Preventive action can be taken by using safety boots/shoes, and

penetration-resistant mid-sole, gaiters, leggings, spats etc.
 Answer Key 7.1-3

1. Standard Work Procedures

2. Head hazards

3. Eyes hazards

4. Breathing hazards

5. Feet and legs hazards

LO 2 Prepare OSH requirements for compliance

IDENTIFICATION:

1. Laboratory Equipment Owner Decontamination Form indicates to personnel

servicing or moving your equipment that the equipment has been cleaned
and is free of contamination.

2. Prior to allowing maintenance staff or the manufacturer’s representative to

complete maintenance on equipment; or selling, scrapping, or transferring
equipment to another research.

3. Equipment that uses electricity as a power source is a potential

electrocution hazard.

4. Machine guards on equipment are installed to protect our employees from

moving parts.
5. Processing equipment that uses chemicals can be sources of numerous
hazards.
6.
 Answer Key 7.2-1

1. Laboratory Equipment Owner Decommissioning

2. Equipment Maintenance or Disposing of Surplus Equipment

3. Electrical Hazards

4. Amputation & Caught-in Hazards

5. Chemical Hazards

LO 3 Perform tasks in accordance with relevant OSH policies and

procedures

ENUMERATION:
1. What are the Importance of Obeying the Rules and Regulations?
(Give at least 10 in any order)
 Answer Key 7.3-3
1. Rules are the most important as it completes a company

2. To create discipline in the company

3. In order to promote cooperating environment

4. To maintain the equity

5. To promote harmony among the members of the company

6. To ensure everyone works for a common goal

7. The rules set a fine tone for the culture of the company

8. Helps in the overall growth of the company

9. No pending work is left

10. Everyone knows the fundamental duties

11. Rules tend to bring the vision to life

12. It sets the limits for all

13. It gives the direction to the required changes in the company

14. Rules also define the nature of the employees

15. The procedures cover the activities within the company

16. Improves the performance of both the employees as well as the company

17. For smooth functioning of the company

18. Provides an edge to compete with the other companies in the market

19. Projects a positive image to the customers

20. Includes the warning and the caution

Exercise efficient and effective sustainable practices in the

Workplace

LO 1 Identify the efficiency and effectiveness of resource utilization

IDENTIFICATION:
1. Are needed because environmental values are usually not considered in
organizational decision making.

2. It is used to impose minimum requirements for environmental quality.

3. It is probably the best reference standard for the development of an

environmental policy. In summary, an environmental policy must.

4. the first mechanism, allowed countries to invest in lowering emissions in

other countries that had ratified the Kyoto Protocol and, thus, had a
reduction target to meet.

5. It is also known as “cap and trade”), is a market-based instrument and can

be applied in the form of voluntary markets or in a mandatory framework.
 Answer Key 8.1-2
1. Environmental policy

2. Regulation

3. The ISO 14001 standard

4. Joint implementation

5. carbon-emission

LO 2 Determine causes of inefficiency and/or ineffectiveness of

resource utilization

IDENTIFICATION:

1. It represents an important form of logical reasoning that is widely applied in

many different industries and valued by employers.

2. It doesn’t necessarily have to be work related as long as it’s relevant.

Remember to include who, what, where, when and how.

3. This is the part where you describe exactly what you did.

4. This is where you get to be introspective.

5. This one is a no brainer.

 Answer Key 8.2-2

1. Deductive reasoning

2. SITUATION

3. ACTION

4. RESULT

5. Not being prepared.

LO 3 Convey inefficient and ineffective environmental practices

ENUMERATION:
1. What are the Seven-Step Process in Environmental Action?
 Answer Key 8.3-2

1. Problem definition

2. Scope definition

3. Containment

4. Find the Root Cause

5. Corrective Action Plan

6. Implementation

7. Follow up to make sure the plan worked

Practice entrepreneurial skills in the workplace

LO 1 Apply entrepreneurial workplace best practices
ENUMERATION:
1. What are the Ideal Workplace Practices For Entrepreneurs To Follow?
 Answer Key 9.1-2
1.

 Provide Clear Expectations

 Give people the opportunity to use their skills
 Support your Team
 Encourage people to contribute ideas and get involved in decisions
 Encourage Feedback and Recognition
 Do people have fun at work?
 Encourage learning and development
 Create a great workplace from an employee’s view

LO 2 Communicate entrepreneurial workplace best practices

ENUMERATION:

1. What are the ways you can help foster entrepreneurial thinking?
 Answer Key 9.2-3

1. Ask questions

2. Be self-motivated

3. See challenges as opportunities

4. Be resourceful

5. Embrace risk

6. Create value

7. Remain optimistic

8. Be a leader

9. Plan ahead

10. Think creatively

LO 3 Implement cost effective operations

ENUMERATION:
1. What are the ways to Foster A More Entrepreneurial Culture?
 Answer Key 9.3-3
1.

 Hire Aspiring Entrepreneurs

 Make Employees Feel Like Partners

 Empower and Encourage Employees

 Be Open to Micro-failures

 Give Incentives to Employees

 Lead by Example

 Give Employees a Voice

 Make It Safe to Share Ideas

 Give Employees Ownership

 Ask Them for Their Recommendation

 Create a Start-up Culture

 Make Hires Draw an Owl