Tell me about yourself:

Good morning Sir Madam first of all thank you for giving me this opportunity to introduce
myself. My name is Noralie Nicol, 22 years old from Mauraro, Guinobatan, Albay , Currently,
pursuing my 4th year of studying with the course of Bachelor of Science in information technology
at CCDI Legazpi, I graduated high school at Mauraro National High School in 2019 and after that I
pursued training and got two certificates from TESDA, the one is Computer System Servicing NC
2 and Contact Center Services and C2 at CCA Legazpi.
During my Senior High School I had the opportunity to do work immersion at Denver’s
Computer Shoppe, where I learned to assemble new computer units and how to handle it
properly, also assist customer in their concern for two weeks
Following my graduation I work as a computer assistant at sites Internet shop in
Guinobatan ,Albay . In this role I gained experience in encoding ,editing ,assisting customers and
troubleshooting computers
Later on, I worked at Jollibee LCC Legazpi as a dining crew ,but due to the pandemic, the
job becomes unstable, leading me to transfer to Jollibee Albay. Despite the challenges brought by
the pandemic, it taught me that value of hard work, resilience and importance of time and
teamwork, especially in providing exceptional customer service.
My hobbies are talking, reading books and listening music
that's all about me thank you
brief responses to each of the questions you listed:
2. How to find issues in RAM related to troubleshooting
 To troubleshoot RAM-related issues, you can start by checking for physical damage,
testing individual RAM sticks, ensuring proper seating in the motherboard, and running
diagnostic software.
3. What is BPO and non-voice
 BPO stands for Business Process Outsourcing, which involves contracting specific business
operations to a third-party service provider. Non-voice BPO refers to services that do not
involve direct communication through voice such as email support, chat support, data
entry, etc.
6. What is software testing
 Software testing is the process of evaluating a software application to identify any
discrepancies between expected and actual results, ensuring its quality and functionality.
7. What do you mean by customer support
 Customer support involves providing assistance and guidance to customers before,
during, and after they purchase a product or service to ensure their satisfaction and
resolve any issues they may encounter.
8. What are major IT-related risks for manufacturing concerns
 Major IT-related risks for manufacturing concerns include cybersecurity threats, data
breaches, system failures, supply chain disruptions, and compliance issues.
9. How to require employees
 To hire employees, a company typically goes through a process that involves job posting,
screening resumes, conducting interviews, selecting candidates, and onboarding the
chosen candidates.
10. Do you know something about Access control Operator
 An Access Control Operator is responsible for managing and monitoring access to a
system or facility, ensuring that only authorized individuals have permission to enter or
use certain resources.

If a laptop is not working and a customer shouted at you, what will be your first step
  In this situation, my first step would be to remain calm and composed. I would listen to
the customer’s concerns attentively, empathize with their frustration, and assure them
that I will do my best to resolve the issue. I would then proceed to troubleshoot the laptop
problem systematically and provide updates to the customer throughout
3. What are major IT-related risks for manufacturing concerns
 Major IT-related risks for manufacturing concerns include cybersecurity threats such as
data breaches, ransomware attacks, and intellectual property theft. Other risks include
system failures, supply chain disruptions, compliance issues, and the integration of new
technologies impacting production processes.
5. What are the components of troubleshooting
 The components of troubleshooting typically involve identifying the problem, gathering
information about the issue, analyzing possible causes, devising a solution or workaround,
implementing the solution, and testing to ensure the problem is resolved. Effective
communication with the customer and documenting the troubleshooting process are also
important components.
1.Sutherland Global Services
 Sutherland Global Services is a global company offering services in customer engagement,
digital transformation, and process transformation. They specialize in providing customer
service, technical support, and back-office services to clients worldwide.
2. How to handle an irate client
 When dealing with an irate client, it is important to remain calm, listen actively to their
concerns, empathize with their situation, apologize for any inconvenience, and focus on
finding a solution to address their issue. Effective communication, patience, and a
willingness to resolve the problem are key in handling irate clients.
3. What do you mean by customer support
 Customer support involves providing assistance, guidance, and solutions to customers
before, during, and after they have used a product or service. It aims to ensure customer
satisfaction, address their queries and concerns, and build positive relationships with
customers.
5. How to upgrade an Angular older version project to a higher version
 To upgrade an Angular project to a higher version, you would typically update the Angular
CLI and dependencies, refactor any deprecated features, modify code to align with the
new version’s syntax and conventions, and test thoroughly to ensure compatibility and
functionality.
7. Pros and cons of social media:
 The pros of social media include increased connectivity, access to information, and
opportunities for networking and marketing. However, the cons may include privacy
concerns, misinformation, addiction, and negative impacts on mental health.
21. What do you do when a customer is angry
 When a customer is angry, it is essential to stay calm, actively listen to their concerns,
empathize with their situation, apologize for any inconvenience, and work towards finding
a solution to address their issue. Effective communication, patience, and a positive
attitude are key in handling angry customers.
22. Essay writing in a system without mistakes
 When writing an essay in a system, it is important to proofread your work carefully to
avoid mistakes. Check for spelling errors, grammar issues, and ensure that your ideas are
well-organized and coherent.
23. Access control system
  An access control system is a security mechanism that regulates who or what can view or
use resources in a computing environment. It manages access permissions and enforces
security policies to protect sensitive information.
24. Changing mother tongue to English
 Changing the mother tongue to English typically involves adjusting the language settings
on a device or software to switch the primary language from the native language to
English.
25. Technical performance improvement
 To improve technical performance, you can optimize system settings, update software and
drivers, conduct regular maintenance, monitor performance metrics, and troubleshoot
issues promptly to ensure efficient operation.
26. Building a company
 Building a company involves creating a business plan, securing funding, hiring a team,
developing products or services, establishing a brand, marketing the business, and
providing excellent customer service to grow and succeed.
28. Software testing
 Software testing is the process of evaluating a software application to identify defects,
ensure its quality, and verify that it meets the specified requirements before it is released
to users.
29. BPO (Business Process Outsourcing) and its significance:
 BPO involves contracting specific business operations to a third-party service provider to
improve efficiency, reduce costs, and focus on core business functions. Companies opt for
BPO to streamline operations, enhance customer service, and gain access to specialized
skills.
30. Data integration into Business Intelligence (BI)
 To get data into a Business Intelligence system, you would typically extract data from
various sources, transform it into a usable format, load it into the BI system, and create
reports, dashboards, and visualizations to analyze and gain insights from the data.
How to resolve an issue with the login screen
 To resolve an issue with the login screen, you can start by checking for common issues
such as incorrect login credentials, network connectivity problems, or software glitches.
You can troubleshoot by resetting the password, ensuring the network connection is
stable, clearing cache and cookies, and restarting the device. If the issue persists,
contacting technical support for further assistance may be necessary.
2. Different Machine Learning Algorithms: Machine Learning algorithms can be categorized into
various types, including:
- Supervised Learning: Algorithms learn from labeled training data to make predictions.
- Unsupervised Learning: Algorithms find patterns in data without labeled outcomes.
- Reinforcement Learning: Algorithms learn through trial and error to achieve a goal.
- Deep Learning: Algorithms imitate the human brain’s neural networks for complex tasks.
- Decision Trees, Random Forest, Support Vector Machines, K-Nearest Neighbors, and Neural
Networks are examples of Machine Learning algorithms.
3. How long do you plan to work with Sutherland? What is the company profile of Sutherland:
 The duration of employment with Sutherland can vary based on individual career goals
and opportunities for growth within the company. It is important to align personal career
objectives with the company’s vision and values.
 Sutherland Global Services is a multinational company offering business process
outsourcing (BPO) services across various industries. The company specializes in customer
engagement, digital transformation, and process transformation. Sutherland provides
 services such as customer service, technical support, and back-office support to clients
worldwide.
Here are 10 common interview questions and sample answers for OJT interns in IT positions:
1. Why are you interested in this internship?
 “I am excited about the opportunity to apply my classroom knowledge in a real-world
setting. I believe this internship will provide me with valuable experience and help me
grow as a professional in the IT field.”
2. What technical skills do you possess?
 “I have proficiency in programming languages like C++, HTML, and CSS. I am also familiar
with database management systems and have experience in network configuration and
troubleshooting.”
3. How do you handle challenges in a team setting?:
 “I believe in open communication and collaboration when facing challenges in a team. I
actively listen to team members’ perspectives, contribute ideas, and work together to find
solutions effectively.”
4. Describe a project you worked on and your role in it:
 “I collaborated on a web development project where I was responsible for front-end design
and user interface development. I worked closely with the team to ensure the project met
the client’s requirements.”
5. How do you stay updated with the latest technology trends?:
 “I regularly read tech blogs, attend webinars, and participate in online courses to stay
informed about emerging technologies. I enjoy experimenting with new tools and
techniques to enhance my skills.”
7. What do you hope to gain from this internship?:
 I hope to gain practical experience in IT operations, improve my problem-solving skills,
and learn how to work effectively in a professional environment. I also look forward to
networking with industry professionals.”
6. How do you prioritize tasks and manage your time effectively?:
 “I use task management tools to create to-do lists and set deadlines for each task. I
prioritize tasks based on urgency and importance, and I regularly review my progress to
ensure deadlines are met.”
9. Can you provide an example of a time when you successfully resolved a technical issue?:
 “During a class project, I encountered a software bug that was causing errors in the
program. I conducted thorough research, identified the root cause, and implemented a
solution that resolved the issue and improved the program’s functionality.”
7. Where do you see yourself in the next 5 years in your IT career?:
 “In the next 5 years, I envision myself as a skilled IT professional specializing in
cybersecurity. I aim to obtain industry certifications, gain practical experience in network
security, and contribute to innovative projects that enhance data protection.”
11. How do you handle stress and tight deadlines in a fast-paced work environment?:
 “I manage stress by prioritizing tasks, breaking them into smaller steps, and setting
realistic deadlines. I stay organized, communicate effectively with team members, and
seek support when needed to ensure quality work under pressure.”
8. Describe a time when you had to learn a new technology or programming language
quickly. How did you approach it?:
 “When I had to learn a new programming language for a project, I utilized online
resources, tutorials, and practice exercises to grasp the basics. I dedicated extra time to
practice and sought guidance from experienced peers to accelerate my learning process.”
13. What motivates you to pursue a career in IT, and how do you stay motivated during
challenging projects?:
 I am driven by my passion for problem-solving and technology advancement in the IT
industry. During challenging projects, I stay motivated by setting clear goals, focusing on
the end result, and celebrating small victories along the way.”
9. How do you approach working in a diverse team with varying skill sets and backgrounds?:
 “I value diversity in a team as it brings different perspectives and ideas to the table. I
respect each team member’s contributions, actively listen to their viewpoints, and
collaborate effectively to leverage our collective strengths for project success.”
15. Can you provide an example of a time when you demonstrated leadership skills or took
initiative in a group project?:
 “During a group project, I took the lead in organizing team meetings, delegating tasks
based on individual strengths, and ensuring project milestones were met on time. I
encouraged open communication, provided guidance, and motivated team members to
excel in their roles.”
10.How do you approach problem-solving in a technical environment, and can you provide an
example of a challenging technical issue you resolved?:
 “I approach problem-solving methodically by analyzing the issue, researching possible
solutions, and testing different approaches to find the most effective solution. In a
previous project, I resolved a complex software bug by isolating the root cause,
implementing a fix, and testing the solution thoroughly to ensure functionality.”
17. What do you consider your greatest strength in IT, and how does it contribute to your
professional development?:
 My greatest strength in IT is my attention to detail and analytical mindset. This strength
allows me to identify patterns, troubleshoot issues efficiently, and deliver high-quality
solutions. It contributes to my continuous learning and growth in the IT field.”
11.How do you stay current with industry trends and emerging technologies in IT?:
 “I stay current with industry trends by reading tech publications, attending webinars,
participating in online forums, and engaging in hands-on projects. I enjoy exploring new
technologies, experimenting with tools, and seeking opportunities to expand my
knowledge and skills.”
12.How do you handle stress and tight deadlines in a fast-paced work environment?:
 “I manage stress by prioritizing tasks, breaking them into smaller steps, and setting
realistic deadlines. I stay organized, communicate effectively with team members, and
seek support when needed to ensure quality work under pressure.”
12. Describe a time when you had to learn a new technology or programming language quickly.
How did you approach it?:
 “When I had to learn a new programming language for a project, I utilized online
resources, tutorials, and practice exercises to grasp the basics. I dedicated extra time to
practice and sought guidance from experienced peers to accelerate my learning process.”
13. What motivates you to pursue a career in IT, and how do you stay motivated during
challenging projects?:
 “I am driven by my passion for problem-solving and technology advancement in the IT
industry. During challenging projects, I stay motivated by setting clear goals, focusing on
the end result, and celebrating small victories along the way.”
14. How do you approach working in a diverse team with varying skill sets and backgrounds?:
 “I value diversity in a team as it brings different perspectives and ideas to the table. I
respect each team member’s contributions, actively listen to their viewpoints, and
collaborate effectively to leverage our collective strengths for project success.”
15. Can you provide an example of a time when you demonstrated leadership skills or took
initiative in a group project?:
 “During a group project, I took the lead in organizing team meetings, delegating tasks
based on individual strengths, and ensuring project milestones were met on time. I
encouraged open communication, provided guidance, and motivated team members to
excel in their roles.”
16. How do you approach problem-solving in a technical environment, and can you provide an
example of a challenging technical issue you resolved?:
 “I approach problem-solving methodically by analyzing the issue, researching possible
solutions, and testing different approaches to find the most effective solution. In a
previous project, I resolved a complex software bug by isolating the root cause,
implementing a fix, and testing the solution thoroughly to ensure functionality.”
17. What do you consider your greatest strength in IT, and how does it contribute to your
professional development?:
 “My greatest strength in IT is my attention to detail and analytical mindset. This strength
allows me to identify patterns, troubleshoot issues efficiently, and deliver high-quality
solutions. It contributes to my continuous learning and growth in the IT field.”
18. How do you stay current with industry trends and emerging technologies in IT?:
 “I stay current with industry trends by reading tech publications, attending webinars,
participating in online forums, and engaging in hands-on projects. I enjoy exploring new
technologies, experimenting with tools, and seeking opportunities to expand my
knowledge and skills.”
 “Sutherland Global Services is a top-tier company known for its outstanding business
solutions worldwide. They excel in customer satisfaction and innovation, adapting to
changing business needs. With a talented workforce and a culture of growth and
collaboration, Sutherland is a trusted partner for companies seeking success. Their
commitment to excellence and customer care sets them apart in the industry, making
them a leader in delivering exceptional service and driving business growth.”
Why are you interested in an internship at Sutherland
 I am excited about the opportunity to gain practical experience in a reputable company
like Sutherland I believe this internship will provide me with valuable insight into the I
think industry and help me develop my skills further.
What do you know about Sutherland
 Sutherland is a top tier company known for its outstanding business solution worldwide.
They excel in customer satisfaction and innovation, adapting to changing business needs
with a talented workforce and a culture of growth and collaboration. Sutherland is a
trusted partner for companies and seeking success. Their commitment to excellence and
customer care set them apart in the industry, making them a leader in delivering
exceptional service and driving business growth.
What is your strength
 I am a quick learner and a great team player.
What is your weakness
 I concentrate one thing at a time
How do you see yourself five years from now
 I see myself in a senior position managing important portfolio of this company.
Why should we hire you?
 If you hire me, it will be great platform to showcase my skills, the goal I set. I ensure to
complete them within stipulated time.
Reason behind leaving your last job?
  In order to enhance my skill set. I am looking for better opportunity.
Do you have any questions for us?
 What would you say is the most important quality all your employees possess?
What are your career goals?
 My short term goal is to have stable job to a company.my long term goal is to be
unrespectable position in this company.
In case of absenteeism, how will you handle it?
 You know transition I’m going to tell this to my teammates if we are having our internship
in the same company or department and next I will inform my supervisors or my
workmates the regular ones that I will be absent due to whatever reason and most
especially I will inform them ahead of time.
What is your edge among others?
 It’s among others As a fourth year BSN IT student my age is my strong academic record
technical skills and hands on Syrians I excel in IT subjects let Bridget and stay updated in
industry trends my problem solving abilities attention to details and passion for IT makes a
valuable candidate ready to contribute to the field.
Where did you hear our company?
 In social media, I heard a lot of testimonies about the previous interns you had and I know
that you are able to handle every interns in the most graceful way and that will also create
benefits,.
What is your expectation in the company that will be deployed?
 Gaining the knowledge, skills and attitude behavioral personality character development
that I will acquire outside our school because it’s a real world.
What skills do you acquire?
 Attitude and behavior
Describe yourself in three words?
 Resilient, self motivated, diligent
What or who motivates you?
 I am motivated for 4th yr BSIT student with practical experience in computer servicing and
customer service I have shown resilience during challenges, value teamwork and enjoy
engaging in music and reading I am excited to bring my skills and dedication to your team.