Hi my name is, and my device is running in windows 11 with a processor of AMD Ryzen 3, I also have an 8

gb of Ram and 256 gb of ssd, which I believe are the technical requirements needed here in Cyberbacker
Im also willing to be reprofiled for any technical role such as technical support and such (50
mbps) My internet service provided is Converge

Good day Ma’am/Sir, My name is, I'm someone who enjoys working in roles where I can stay organized,
help others, and solve problems. I’ve already worked in several roles before focused on technical support,
customer service, incident management, and data management. With that background, I take pride in
being reliable, detail-oriented, and quick to learn new tasks or tools.

Once again, Good day Sir/Ma'am! My name is. I’ve worked in several roles focused on technical support,
customer service, incident management, and data management. At Trend Micro, I was part of the frontline
technical support team where I handled user-related issues and requests using Jira Service Management. I
provided real-time troubleshooting, monitored system performance, and ensured customer concerns were
resolved efficiently and professionally.

Prior to that, at Orkestra Communications, I focused on data accuracy and helped maintain organized,
reliable records across systems—ensuring client and internal data integrity.

I also worked with ServiceNow to manage internal IT tickets and provide support to enterprise-level users.
I was also responsible for generating and reporting daily data insights to our executives, ensuring they had
clear visibility into ongoing IT operations and issue resolution.
These experiences have helped me build a strong foundation in Incident management, Customer Service,
attention to detail, and technical troubleshooting. I’m confident these skills make me well-prepared for a
role as a General Virtual Assistant where providing excellent customer experience is the top priority."

At Cuatrix, I worked as an SAP Security Consultant where I managed user access roles, ensuring they
aligned with company policies and security standards. I was responsible for maintaining data integrity
within enterprise systems and regularly coordinated with supervisors based in Germany to report system
analytics and incidents. I also handled incident tickets using the ServiceNow platform, helping track,
resolve, and document technical issues efficiently. This role strengthened my skills in system security,
communication, and technical documentation

Trend Micro, I provided first-line technical support via phone, chat, and email, assisting clients with
troubleshooting across Windows/Mac OS, Microsoft applications, and various business software. I helped
ensure system stability by monitoring internal networks and infrastructure, delivering prompt and effective
resolutions. I also handled user-related incident tickets using Jira Service Management, allowing for
efficient tracking, escalation, and resolution of technical issues. This role sharpened my problem-solving
skills and reinforced the importance of clear communication and customer-focused service.

Lastly, for Orkestra communications, I Support the Operations and Research Team in managing the
database

daily. Responsible for organizing, compiling, and sorting completed

research leads to ensure accuracy and eficiency.

Cyberbacker is a virtual staffing company founded in 2018 by Craig Goodliffe. It specializes in providing
administrative support and virtual assistant services to clients worldwide, with a significant focus on the
real estate industry. the company is known for its commitment to matching clients with skilled virtual
assistants who align with their business values and needs.

Why do you want to be a virtual assistant?

I want to be a general virtual assistant because I enjoy supporting teams with everyday tasks that keep
operations running smoothly. With my background in data management, technical support, and admin
work, I’m confident in handling tasks like scheduling, file organization, email communication, and reporting
What tools and software are you proficient?
Answer: Based on my previous roles, I’m proficient in several tools and platforms that support virtual
assistance and administrative tasks. I have hands-on experience using ticketing systems for managing
internal IT Tickets and workflows, Microsoft office suite especially word, excel, and outlook for
documentation, reporting, and communication. And lastly Google workspace for file organization and
collaboration.

How do you see yourself 5yrs from now ?

Answer : I see myself five years from now still growing within this company, ideally leading my own team
as a Manager. I aim to be one of the company’s successful managers—overseeing high-performing teams,
ensuring efficient incident resolution, and delivering exceptional customer support. I’m committed to
continuously improving processes and helping drive service excellence

What is Integrity -- Integrity means being honest, trustworthy, and having strong moral principles—even
when no one is watching. It’s about doing the right thing, keeping your word, and taking responsibility for
your actions. In a work setting, integrity shows through being dependable, respectful, and ethical in all
your tasks and interactions.

Why did you applied for this job -- I applied for this job because it aligns with both my experience and
interests. I’ve worked in technical support, data handling, and incident management, and I enjoy solving
problems and helping users. I’m looking for a role where I can grow, contribute to a meaningful mission,
and be part of a supportive, forward-thinking team—this opportunity felt like a great fit for that.

-- Some challenges I anticipate at Cyberbacker include the competitive hiring and client matching
process, and maintaining strong performance under high client expectations. I also understand the
importance of having reliable internet and equipment. I'm prepared for these challenges and ready to
adapt quickly to deliver quality support.

Weaknesses - probably My greatest weakness would be focusing on one task at a time, like I can't move
on to the next task if I can't finish this task first. But sometimes I consider that as a positive traits cause we
don't want leaving some task or requirements behind, but with that, I am fully aware of this weakness, and
I am taking every proactive steps to improve myself to be the best version of me

How can you handle stress - The best thing that works for me even on my previous years as a college
student is to take a pause, take break, calm yourself, cause you don't want to let that stress to take over
cause if you do, you push yourself to finish that task even that you are stress and overwhelmed, it will
result to a bad quality of the products or you will not meet the specific requirements given by the client. So
give yourself a break, and continue if you already have your composure

Strength - My strength would be being a team player, as well as an adaptable individual, as I believe
being a teamplayer is a crucial aspect when working on a professional environment, its best to treat your
co workmates as a team rather than competition as we all have the same goal which is to provide quality
products and innovation for the company. Adaptable, as we are in the field of technology, it is expected
that the tools, methods and strategies that we are currently employing will be phase out and will have a
new and better versions, so with that, I already prepared myself for such fast changing processes

How can you handle conflict - I believe the key to handling conflict effectively is staying calm, listening
actively, and focusing on solutions rather than blame. When conflict arises, I try to understand the other
person's perspective by asking clarifying questions and really listening to their concerns. Once I have all
the facts, I try to find common ground and work collaboratively toward a resolution

Why do you want to work in a call center?

"I enjoy helping people and solving problems. I believe working in a call center will allow me to use my
communication and customer service skills while growing professionally in a fast-paced environment."

How do you handle difficult customers?

"My strategy involves listening first, empathizing with their frustration, and then calmly walking them
toward a solution. For example, a user once contacted us extremely upset that they couldn’t access their
course right before a deadline. I validated their frustration, quickly verified their login issues, and found
that their account hadn’t synced properly with the system. I resolved the issue within 10 minutes and
followed up to ensure everything was working. The user later thanked us for the quick turnaround and
professionalism.

What would you do if you don’t know the answer to a customer’s question?
"I’d let the customer know that I’ll find the most accurate information for them. Then I’d consult my
resources or ask a supervisor to ensure I provide the correct answer."

Are you okay with working night shifts, holidays, or weekends?

"Yes, I understand the nature of the job and I’m willing to work on shifting schedules, including weekends
and holidays."

What is good customer service to you?

"Good customer service means listening to the customer, being respectful, resolving their concern
efficiently, and leaving them satisfied with the experience."

Can you give an example when you have had to confront someone?

"In my previous roles, I have had to confront team members to address project delays. I focused on the
issue, not the person, and communicated clearly to find a solution while maintaining professionalism."

If you were an animal, what would you be and why?

"I would be an owl because I value observation and wisdom. I prefer to carefully assess situations before
acting and appreciate the importance of knowledge and clarity."

How can you describe the color red to a blind person?

-- Red is like the warmth you feel when you’re in the sun, like the energy you feel in your body when you’re
excited or passionate. It’s bold, intense, and represents strong emotions, like love or anger."

How can you describe the color blue to a blind person?

-- Blue is like the calmness you feel when you listen to the sound of gentle waves on the shore or the
soothing sensation of a cool breeze on a quiet day. It’s associated with peace, serenity, and tranquility."

How can you describe the color yellow to a blind person?

-- Yellow is like the warmth you feel when you’re standing in the sunlight. It’s bright and energizing, like the
feeling of joy and excitement when you hear laughter or feel something warm and comforting."

Thank you once again Sir for the opportunity to speak with you today. Before we wrap up, I’d
just like to ask—based on my previous experience as an IT Consultant, where I handled
multiple projects and earned around ₱35,000 monthly, may I know if the role you're offering is
within or