📌 Tell me something about yourself.

"I’m Rochelle Macatiag, a recent graduate with a Bachelor of Science in

Information Technology from Quezon City University. I have 2 years of experience
in freelance work, where I evaluated social media content and user queries. During
my OJT, I worked as a chat support agent and a desktop support technician. I’m
passionate about problem-solving and providing quality service to customers. In
my free time, I enjoy playing online games, watching Korean dramas, and reading
books to unwind relieve stress "

📌 What are your strengths and weaknesses?

Strengths:
"I’m a dedicated and hardworking person who knows how to manage my time
well. During college, I juggled freelance work, babysitting, and my OJT while still
making time for myself, friends, and family. I believe this ability to balance
responsibilities shows my commitment and time-management skills."

Weaknesses:
"I tend to overthink and strive for perfection, especially in projects. This
sometimes causes stress, but it also pushes me to improve and deliver high-quality
work. For example, during my capstone project, I constantly refined our system’s
design until I was fully satisfied, which contributed to our success."📌

📌 Why should we hire you?

"I believe my background in IT and experience in customer support make me a
strong candidate. I’m skilled at troubleshooting technical issues and have a proven
track record of ensuring customer satisfaction. I’m also adaptable, eager to learn,
and committed to contributing positively to your team."

📌 Why did you choose us?

"Foundever is known for its strong commitment to customer service and employee
development. I admire the company’s global reputation and innovative approach to
customer care. I’m excited about the opportunity to grow with a company that
values quality service and offers a dynamic work environment."

📌 How do you see yourself 5 years from now?

"In five years, I see myself growing within the company, taking on more
responsibilities, and possibly leading a team. I’m eager to continue developing my
skills and contribute to the success of Teleperformance in a more significant role."

📌 How long do you wish to stay in the company?

"I’m looking for a long-term opportunity where I can grow and develop my career.
I’m committed to staying with the company as long as there is room for growth
and I can contribute positively to the team."
📌 How much is your expected salary?
"I’m open to discussing salary based on the role and the industry standards. I’m
confident that Teleperformance offers competitive compensation, and I’m sure we
can reach an agreement that reflects both my experience and the value I can bring
to the team."
How do you handle pressure?
"I handle pressure by staying organized and focused on the task at hand. I break
down complex problems into smaller, manageable parts, which helps me stay calm
and find effective solutions. I also remind myself to stay positive and view
challenges as opportunities to learn and grow."
📌 How will you handle an irate customer?
"When dealing with an irate customer, I would remain calm and listen to their
concerns without interrupting. I would empathize with their situation and assure
them that I’m here to help resolve the issue. I would then work quickly to find a
solution and keep the customer informed throughout the process."
📌 What is customer service?
"Customer service is the support and assistance provided to customers before,
during, and after they purchase a product or service. It’s about ensuring that
customers have a positive experience, addressing their needs, and resolving any
issues they might encounter."

📌 How do you understand the job of a customer service agent?

"A customer service agent’s role is to be the frontline support for customers. This
involves answering questions, resolving complaints, providing information about
products or services, and ensuring that customers leave satisfied. It’s about being
patient, empathetic, and efficient in handling various inquiries."
📌 Why did you choose us?
"Foundever is known for its strong commitment to customer service and employee
development. I admire the company’s global reputation and innovative approach to
customer care. I’m excited about the opportunity to grow with a company that
values quality service and offers a dynamic work environment."
📌 How do you see yourself 5 years from now?
"In five years, I see myself growing within the company, taking on more
responsibilities, and possibly leading a team. I’m eager to continue developing my
skills and contribute to the success of Teleperformance in a more significant role."

📌 How long do you wish to stay in the company?

"I’m looking for a long-term opportunity where I can grow and develop my career.
I’m committed to staying with the company as long as there is room for growth
and I can contribute positively to the team."

📌 How much is your expected salary?

"I’m open to discussing salary based on the role and the industry standards. I’m
confident that Teleperformance offers competitive compensation, and I’m sure we
can reach an agreement that reflects both my experience and the value I can bring
to the team."
📌 Do you have experience related to customer service?
"Yes, during my OJT, I worked as a chat support agent where I handled various
customer inquiries and technical issues. This experience taught me the importance
of patience, clear communication, and effective problem-solving in providing
excellent customer service."

📌 Not interested in IT field

"I’m still interested in IT, and I think it’s a great field. However, I also see how the
skills I’m learning in the BPO industry, like solving problems and communicating
with people, are useful in many jobs, including IT. I’m open to different
opportunities and want to keep growing in any role where I can do my best work."
This shows that you're flexible and open to various roles while still appreciating
your background in IT.

📌 How would you describe colors to a blind person?

"I would describe colors by associating them with emotions or sensations. For
example, I might describe red as the warmth of the sun on your skin, blue as the
feeling of calm when you listen to the sound of waves, and yellow as the joy of
feeling the warmth of a smile. It’s about translating the experience of color into
something they can feel and relate to."

📌 WHAT IS CUSTOMER SERVICE?

- Customer service is providing assistance to the customers by giving them the
informations relevant to their inqueries and providing the best possible resolution
to their concerns.
📌 WHAT IS CUSTOMER SATISFACTION?
- Customer satisfaction is going beyond the customers needs and making sure that
the solutions provided exceeds the customers expectations.

Why did you not pursue your degree:

- As a fresh graduate, in the IT Field the salary is a bit low and they are demanding
with regards to the skills and qualifications, that is why I decided to transition as a
customer service instead since BPO is one of the industry that is also indemand
right now. I am always curious about working in a BPO company that is why I
wanted to try and see it for myself.

What is your Long term goal?

- In five years, I want to see myself as a trainer in this company so that I can share
my learnings and experiences to those newly hired like me at the moment.

What is your short term goal?

- To be hired or get this job at your company.

Negotiable

Ortigas site

Choly