10.1 10.2 Look at A opposite. Were hard skills or soft skills mainly required at each of the following stages of a project to design insurance products? The project manager: 1 employed someone with a doctorate in mathematics to work on risk probabilities 2 gave three days off to a team member who said they had family problems at home 3 analyzed her own feelings of frustration that the project was going too slowly 4 dealt politely but firmly with a request by her boss to finish the project a month early 5 did market testing of the produet with a number of potential consumers of the product and analyzed the results on computer 6 did careful research on the Internet to find the best advertising agency to launch the product Look at B opposite. To which category (ae) do each of these aspects of emotional intelligence (1-10) belong? 1 ability to deal with others’ emotions, especially group emotions 2 behaving openly and honestly with others 3 being guided by personal preferences in choosing goals and seeking out achievement 4 capacity to start and manage change among people 5 commitment 6 controlling your stress by being more positive 7 learning from your experiences 8 retaining the ability to think clearly even when under pressure 9 the ability to see other people's points of view and opinions 10 understanding yourself, your strengths and weaknesses, and how you appear to others People in a company are talking about their colleagues and managers. Complete what they say with expressions from C opposite. 1 A: Annabelle really knows what her own strengths and weaknesses are : Yes, she's gor great : : Ben doesn’t work particularly hard and he doesn’t pay attention to detail. His problem is that he lacks % Caroline never does anything to upset anybody. : know, She has great When Dan speaks, people listen. Yes, he has a lot of _... round here. lla has never done anything dishonest. : You're right. She has a high level of Frank never puts off making decisions. : That’s true. He always acts with great fj : Georgina really puts everything into her work — her job is the only thing that drives her : Lwish I had her ! Business Vocabulary in Use Advanced 2930 Equality and diversity Equality If people are treated differently from each other in an unfair way, they are discriminated against. Discriminatory practices might be based on someone's: @ race @ age @ gender ® education ® geographic origin © disability ® © scxual orientation — heterosexual, homosexual, etc. © family staras ~ married, single, etc ® social background ~ someone's social class For example, if a woman is unfairly treated just because she is a woman, she is a victim of sexism at work, sexist attitudes or sex discrimination. In many organizations, women complain about the glass ceiling that allows them to get to a particular level but no further. Stereotypical ~ fixed and unjustified - ideas abou what men and women can do, and about the roles — jobs and activities ~ that they can have, constitute gender stereotyping, If someone is treated unfairly because of their race or ethnicity, they are a victim of racial discrimination or racism. Offensive remarks about someone's race are racist and the person making them is a racist. Older people discriminated against because of their age are victims of ageism and ageist attitudes. In the US, affirmative action is when help is given in education and employment to groups who were previously discriminated against. In Britain, affirmative action is known as equal opportunities. These actions are also called positive discrimination in both countries Some companies have an equal opportunities policy ot dignity at work policy covering all the issues above, which is designed to increase equality ~ treating people fairly and in the same way. Diversity Many organizations now aim for diversity in the workforce, with policies that encourage inclusion — employees from as many different backgrounds as possible. This goes beyond equal opportunities, and enables an organization to keep up with social and demographic changes — changes in the make-up of society and the population as a whole. Examples of such changes include increases in the number of women, older workers, ethnic minorities ~ people from particular countries and racial groups. Organizations are looking for a diverse workforce. (See Unit 49 for the importance of diversity in social reporting.) Word combinations with ‘diversity’ ialning teaching employees about the importance of diversity initiates an action designed ro increase diversity iversny | SSHSMENE____ a company’s communication about their attitude to diversity aaa ener a long-term plan for putting diversity into action management __how diversity is managed in a company or companies in general programme a series of actions designed to put diversity into practice EE: programme; AmE: program EA In connection with computers, program is always used. Business Vocabulary in Use Advanced