Case Study: Conflict Theory and Resolution in Approach Approach Conflict between Client and
Consultant.
In construction industry, conflict theory approach approach often arises between client –consultant due
to differing, competing priorities and objectives. Both parties have desirable options but must choose
between them. Let study project like Rental apartment building for the Technical University of Kenya
and consultant be A Construction Management firm responsible for Design and Project Management.
Conflict emerged when the client and consultant each proposed two equally appealing design concepts
for the apartment; both options have their merit leading to stalemate. Again client wants to complete
quickly to capitalize on market opportunities while consultant prioritizes quality and safety leading to
potential delays.
Resolution strategies
Both parties should employ open communication where they establish regular meetings to discuss
timelines, expectations and concerns. Then they should have a Collaborative Planning to create a joint
project timeline that incorporate both speed and quality, identifying critical milestone. Again they
should compromise solutions by exploring options like phase construction to meet deadlines without
sacrificing quality. Finally consultant should engage Prototyping and visualization by creating 3D
rendering and virtual work through of both designs to allow client to visualize the outcome more
effectively and help clarify preferences.
Outcomes
The Open communication and collaborative planning reduced tensions between client and consultant.
By prototyping and visualization, client felt more confident in making an informed decision and finally
the client chose a hybrid design that incorporated elements from both proposals, satisfying both parties
objectives.
Conclusion
This case study illustrates how approach approach conflict can arise between client and consultant in
construction industry when both parties present appealing options. By conflict theory principles such as
recognizing power dynamic and emphasizing effective communication, conflict can be navigated
successfully. Collaborative resolution not only addresses immediate concerns but also strengthened
relationship emphasizing on joint decision making.
