Pain Points Solutions Rationale
o real-time info on
N eal-time updates via
R elps users plan better and
H
schedules or delays DMRC app reduces uncertainty
vercrowding during peak
O eak hour alerts and
P educes congestion,
R
hours AI-based crowd encourages off-peak travel
management
ard to decide between
H ourney planner
J elps users choose the fastest,
H
metro or other transport comparing metro with cheapest, or most eco-friendly
alternatives option
omplicated multi-modal
C ulti-modal booking
M implifies the journey, providing
S
travel (last-mile issues) system (metro, buses, seamless travel options
cabs)
Limited feedback channels In-app feedback and ncourages feedback and user
E
rewards for participation engagement
ifficult metro operations
D eal-time dashboard for
R Improves efficiency and
management operations and minimizes service disruptions
maintenance
rain crowding
T ive train capacity info in
L elps users avoid crowded
H
unpredictability the app trains, improving travel
experience