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FACED Analysis
Student Name
Professor Name
Course Title
Due Date
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FACED Analysis
Facts: In response to what is ostensibly subpar service, the document lays out additional
obligatory training sessions for nursing unit support staff. The new head nurse is committed to
ensuring high-quality service delivery in order to satisfy the expectations of residents and the
community. The writer pledges that she will enforce these standards.
Assumption: The head nurse makes the assumption that the hospital staff is failing to
fulfill standards due to a lack of motivation or expertise due to a lack of training. It also
presumes that managers and supervisors can motivate and control employees using harsh
language and punishment.
Expectations: The objective tone of this document fails to acknowledge the hard work
and sacrifices made by the team. It does not provide any helpful advice for bettering oneself and
does not acknowledge some areas for development. The document states that employees are
expected to attend re-training sessions without being informed of their purpose or goal. Penalties
for rule violations can cause friction and a negative attitude.
Choice: rework the message to emphasize an encouraging, optimistic, and motivating
atmosphere. Positive criticism, teamwork, and learning should always take precedence.
Decision: Rewrite the message in such a manner that will encourage a positive,
supportive, and motivational culture at the workplace. Stress the aspects of teamwork, learning.
and improvement, and always offer meaningful and encouraging feedback.
Updated The message
subject: Upcoming re-training sessions
The entire staff, you have worked tirelessly to ensure that Sweet Life After is a
welcoming and comfortable environment for our residents, and I, as the new head nurse, am truly
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grateful. The 35th year of our organization's existence will be a resounding success, in my
opinion. In order to maintain alignment and make improvements, we will retrain on June 21 and
22. Between the hours of 9:00 and 1:00 and 2:00 and 4:00 in the afternoon. At these seminars,
we are able to learn about the most recent innovations in the field and concentrate on fixing any
problems that have shown up so that our service is better. Although it is mandatory that you be
present, I hope you will take this opportunity to elevate your status. We will discuss important
matters in order to enhance resident service and keep ourselves recognized as the best retirement
community in Hamilton. I would love to be a member of a group that champions your ideas
because I think they are great. Your help and commitment to providing excellent service are
greatly valued. Sweet Life After is something we are making and should be proud of.
Warm regards,
Dear Sir/Madam,
Senior Nurse
Community for the Delightful Life After Retirement
Comprehensive Evaluation
Reliable sources: The original message states that the nursing support personnel would be
required to undergo re-training on June 21 and 22, due to deficiencies that have been detected.
The head nurse is committed to maintaining high standards and enhancing patient care.The staff
is underperforming, and the top nurse thinks they need retraining. Staff members' efforts,
contributions, and external factors impacting performance may be overlooked by this
assumption. Negative reinforcement and constructive criticism are ignored by the belief that
harshness will motivate staff.
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Authoritarian, condescending, and heartless characterize the initial memo's tone and style
of communication. The staff's efforts and difficulties are disregarded. Encouraging, motivating,
and clarifying training goals and benefits are all components of effective communication. A
hostile work environment and demoralized employees can result from the original memo's
menacing tone.
The expectations laid out in the memo are unambiguous and severe. Although it is critical
to set clear expectations, the manner in which they are conveyed can influence employee
compliance and morale. The memo should highlight the positive aspects of the training, promote
cooperation, and outline specific objectives, rather than discouraging participation.
The decision is to rewrite the memo in a more upbeat, encouraging, and inspiring tone. The
updated message gives credit where credit is due, highlights the benefits of the training sessions,
and calls for teamwork. In an effort to increase engagement and morale among employees, the
revised message places an emphasis on teamwork, continuous improvement, and direct,
constructive criticism.
In summary
I am deeply concerned by the new head nurse's authoritarian, harsh, and heartless memo
on the Sweet Life After Retirement Community. According to the FACED study, employees
need a positive and inspiring communication style that acknowledges their work, explains the
value of the training clearly, and encourages teamwork. In order to increase engagement and
morale among employees, the reworked messaging places an emphasis on teamwork, continuous
improvement, and transparent, constructive criticism.
