Week - all -
Count of Ticket Current Status
Alias Handed off to Coworker Handed off to next shift Logistics Resolved (empty) Total Result
clxtony 3 3
dchakwak 9 9
jonlanc 1 8 4 13
marlowxm 3 1 1 5
mhaadria 1 1
ninaporz 3 2 5 10
Total Result 4 13 1 22 1 41
R Ticket Ack Within 5 Mins Current Status Site
7/31/2024 https://t.corp.amazon.com/V1470607283 Yes Resolved IAD83
8/2/2024 https://t.corp.amazon.com/V1472912391 Yes Resolved IAD83
7/31/2024 https://t.corp.amazon.com/V1470919128 Yes Resolved IAD81
Handed off to
8/1/2024 https://t.corp.amazon.com/V1471890701 No IAD68
next shift
Handed off to
8/1/2024 https://t.corp.amazon.com/V1472153902 Yes IAD62
next shift
Handed off to
8/1/2024 https://t.corp.amazon.com/V1472173588 Yes IAD68
next shift
8/2/2024 https://t.corp.amazon.com/V1473021669 Yes Resolved IAD62
8/2/2024 https://t.corp.amazon.com/V1473022347 Yes Resolved IAD62
8/2/2024 -https://t.corp.amazon.com/V1473027191 Yes Resolved IAD62
Handed off to
8/2/2024 https://t.corp.amazon.com/V1473176874 Yes IAD62
next shift
Handed off to
8/3/2024 https://t.corp.amazon.com/V1474100185 Yes IAD614
Coworker
Handed off to
8/3/2024 https://t.corp.amazon.com/V1473678348 Yes IAD68
next shift
Handed off to
8/3/2024 https://t.corp.amazon.com/V1474040039 Yes IAD614
next shift
Handed off to
8/3/2024 https://t.corp.amazon.com/V1474158511 Yes IAD68
next shift
Handed off to
8/1/2024 https://t.corp.amazon.com/V1472043469 Yes IAD121
next shift
8/2/2024 https://t.corp.amazon.com/V1473044292 Yes Resolved IAD9
8/2/2024 https://t.corp.amazon.com/V1473044242 Yes Resolved IAD9
8/8/2024 https://t.corp.amazon.com/V1479599739 Yes IAD609
Handed off to
8/10/2024 https://t.corp.amazon.com/V1481407773 Yes IAD62
next shift
8/7/2024 https://t.corp.amazon.com/V1478469718 Yes Resolved IAD81
8/8/2024 https://t.corp.amazon.com/V1479580995 Yes Resolved IAD609
8/8/2024 https://t.corp.amazon.com/V1479599739 Yes Resolved IAD609
8/9/2024 https://t.corp.amazon.com/V1480611157 Yes Resolved IAD609
8/9/2024 https://t.corp.amazon.com/V1480691810 Yes Resolved IAD609
8/9/2024 https://t.corp.amazon.com/V1480779745 Yes Resolved IAD609
8/9/2024 https://t.corp.amazon.com/V1480912106 Yes Resolved IAD609
8/5/2024 https://t.corp.amazon.com/V1476108411 Yes Resolved IAD121
8/7/2024 https://t.corp.amazon.com/V1478469951 Yes Resolved IAD120
Handed off to
8/7/2024 https://t.corp.amazon.com/V1478609950 Yes IAD120
next shift
Handed off to
8/8/2024 https://t.corp.amazon.com/V1479501455 Yes IAD81
Coworker
Handed off to
8/9/2024 https://t.corp.amazon.com/V1480691810 Yes IAD609
Coworker
Handed off to
8/9/2024 https://t.corp.amazon.com/V1480661119 Yes IAD614
Coworker
8/10/2024 https://t.corp.amazon.com/V1481615985 Yes Resolved IAD83
8/12/2024 https://t.corp.amazon.com/V1482415789 Yes Resolved IAD81
Handed off to
8/11/2024 https://t.corp.amazon.com/V1481398465/overview
Yes IAD68
next shift
Handed off to
8/11/2024 https://t.corp.amazon.com/V1481625575/communication
Yes IAD68
next shift
Handed off to
8/11/2024 https://t.corp.amazon.com/V1481623241/communication
Yes IAD68
next shift
8/11/2024 https://t.corp.amazon.com/V1481808261 Yes Resolved IAD68
8/11/2024 https://t.corp.amazon.com/V1479868518/overview
Yes Logistics IAD609
8/11/2024 https://t.corp.amazon.com/V1481727111 Yes Resolved IAD121
8/11/2024 https://t.corp.amazon.com/V1481829138 Yes Resolved IAD122
Notes (Please no paragraphs) Alias Week
clxtony 31
clxtony 31
jonlanc 31
Reached out to DC Edge for
jonlanc 31
further support
Reached out to DC Edge for
jonlanc 31
further support
jonlanc 31
jonlanc 31
jonlanc 31
jonlanc 31
jonlanc 31
jonlanc 31
Waithing on NRE jonlanc 31
jonlanc 31
jonlanc 31
VETTING_POWERSHELF ticket
with BBU permanent fault; no
spares on site so sent ticket to ninaporz 31
logistics; brought back for
replacement using build spare
Hot rack wipe ninaporz 31
Hot rack wipe ninaporz 31
Shadowed Chang as support mhaadria 32
jonlanc 32
just had to powerdrain switch in dchakwa
32
stormrack k
dchakwa
rebooted beringer library 32
k
robot positioning error, resat dchakwa
32
robot, cleared tape obstruction k
dchakwa
rebooted beringer library 32
k
dchakwa
rebooted beringer library 32
k
dchakwa
rebooted beringer library 32
k
dchakwa
rebooted beringer library 32
k
PSU replacement; took some
time to arrive due to event ninaporz 32
monitoring on campus
Storm rack switch failed; after
many attempts to induce build ninaporz 32
replaced with spare onsite
Replacement switch from
previous ticket did not build due
to corrupted ONIE installation;
attempted to reinstall ONIE
through manually configured
connection to EC2 switchbuilder; ninaporz 32
was unable to complete
successfully during shift; handed
off ticket and all information to
next oncall in face to face
conversation
Acknowledged and engaged mid
shift oncall for sev prior to oncall
schedule being established; ninaporz 32
handed off to coworker to be
onsite at 122
Acknowledged to meet first
ninaporz 32
contact SLA
Acknowledged to meet first
ninaporz 32
contact SLA
WMW PSU reseat ninaporz 32
clxtony 33
marlowx
33
m
marlowx
33
m
marlowx
33
m
marlowx
33
m
marlowx
waiting on robot 33
m
j5, replaced optics of near & far dchakwa
33
devices 2x k
j5, replaced optics of near & far dchakwa
33
devices k
