Hearty Welcome!

Technical Training
Eternity Level-1
Module 1 : Introduction &
Se mode programming
 Agenda

ETERNITY Introduction & Overview

ETERNITY Configurations

Hardware Architecture

ETERNITY ME Card Interfaces

ETERNITY GE Card Interfaces

ETERNITY PE Card Interfaces

ETERNITY ME/GE/PE Switch Capacity

 Agenda

Built In Interfaces in ETERNITY ME/GE/PE

Maximum User Ports supported

DKP/SLT Port Specification

DIP/DOP/AIP/AOP auxiliary ports

LED Indications

Installation Do‟s & Don‟ts

Applications
 Agenda
Programming & Accessing Web Jeeves :
Front Desk User , SA, & SE mode
Quick Installation Wizard
Full Programming Access : SE Mode Basic Parameters
IC Call Management
OG Call Management
TFT (Trunk Feature Template)
SBFT (Station Basic Feature Template)
License Management & ISDN Synchronisation
introduction
 ETERNITY : Overview
ETERNITY : In a Nutshell

Matrix ETERNITY is an Integrated Enterprise Voice Switch

expandable up to 516 user ports

Built on PCM/TDM platform with 32-bit RISC Processor &

Distributed Processing Architecture

100% Non Blocking & High Density Switching ensuring reliable,

efficient & unrestricted simultaneous communication by all users
Unique convergence of innovative switching technology &
intelligent software Features
 ETERNITY : Universal Connectivity

PS E&M
Card Card
Switch SLT
Card Card
Master TRK
Card Card
Platform DKP
Card
ETERNITY
Accessories TRK+SLT
Card

PMS DKP+
SLT
ISDN
VoIP
E1/T1 GSM

BACK
 ETERNITY : Universal Connectivity
ETERNITY is a Hybrid IP-PBX providing all major telecom
interfaces : POTS (Plain Old Telephone System) or TWT
ISDN (Integrated Services Digital N/W) BRI / PRI
GSM / CDMA / 3G
VoIP
E&M
Magneto

Operator Consoles : DKP (Digital Key Phone) & DSS (Direct

Station Selection), Standard Analog Phones : SLT (Single Line
Telephone) & ISDN phones can be interfaced
 ETERNITY : Universal Connectivity

External devices such as Fax Machine, an external Voice Mail

System, Door phone, External Music Source (AIP) & Public
Address System (AOP) can be interfaced

Sensor devices such as smoke detector, object sensor, a glass break

detector, water level sensor can be connected to DIP Port of
ETERNITY to instigate a hooter, siren (DOP) connected to the
ETERNITY.
 ETERNITY : Universal Connectivity

Several automated control applications such as door lock, light

glow signboards, bells, water pump (DOP) can also be operated

ETERNITY supports Video Conferencing & data connectivity ,

Q-Sig allowing to network ETERNITY with another PBX /
ETERNITY thus allowing transparency & a network of PBXs
working as a single unit
 Flexibility & Scalability

ETERNITY supports both homogeneous & Hybrid Mix Port Cards

on its Universal Slots

The Universal Slot platform & the modular design of the cards
allow you to start with minimum required configuration & expand
the system capacity later

Thus allowing to invest progressively in scaling up the system as

the communication needs of the organization grows
 Cost Saving & Productivity Features
Key Features like Multi-party Conference, Auto attendant, DIP,
DOP, AIP, AOP, Remote programming, SMDR Buffer with a large
capacity, that normally warrant additional investment in most other
brands, are built into the system
Intelligent Features like Auto Attendant, CLI Based Routing & Dial
By Name ensure efficient call management & prompt response to
callers
Least Cost routing & Call Budgeting help reduce communication
cost & Enhance productivity
ETERNITY can work as an adjunct to the existing telephony
Infrastructure, as a Gateway, saving you the cost of equipment
replacement, wiring & installation, while giving you Universal
Connectivity & a host of Intelligent features
 Redundancy

To Reduce down time and provide uninterrupted communication,

ETERNITY ME10S supports redundancy option for the 3 cards
that are critical to its functioning : Power Supply card, Master card
& Switch card.

There is an Extra Standby card for all 3 of these cards

When Active cards fail, Standby cards take over

 Hot Swap & Q-Sig

Hot Swap :
With the Hot swap feature, we can remove a card & insert it back
without switching off the system. Thus enabling to replace a faulty
card with a functional one without affecting the functioning of the
system

Q-Sig :
With Q-sig we can network ETERNITY with another ETERNITY
or any other ISDN-PBX to expand the PBX resources thus
enjoying feature transparency between the PBXs
 Easy Installation & Operation

ETERNITY is easy to install & operate : The Universal Slot

architecture allows easy installation & removal of cards

The built-in web server allows you to configure the system

parameters & features on site & also from a remote location using
any Internet Browser

Long System Data Retention : Data retention Up to 20 years

Isdn overview
 ISDN
ISDN stands for “Integrated Services Digital Network”
A internationally adopted standard for end-to-end digital
communication over the Public Switched Telephone Network
(PSTN)
ISDN works on a single pair of telephone wires. It can carry voice,
data as well as images simultaneously
It is fully a digital network where all the devices and applications are
in digital form
2 types of channels
- Bearer channel (B-channel)
- Data channel (D-channel) also known as common signal channel
 ISDN

ISDN-B Channel:
The band width of B-channel is 64 Kbps (Kilo bits per second) &
Total bandwidth is available for user information.
It is possible to use B-channel for data transfer or for voice.
It is also possible to combine B-channels to download data at very
high speeds

ISDN-D Channel:
The band width of D-channel is 64 kbps (PRI) or 16 kbps (BRI)
Information carried by D-channel
- Signaling and supervisory information
- Packet Mode Data
 ISDN BRI Interface
ISDN BRI (Basic Rate Interface) :

The BRI is referred as 2B+D

Two 64 Kbps bearer channel, One 16 Kbps data channel - 1
48 Kbps of framing and synchronization information
Total band width of 192 Kbps
 ISDN PRI Interface

ISDN PRI(Primary Rate Interface)

The PRI is also referred to as 23B+D (T1)or 30B+D (E1)
It North America, Japan, Korea PRI is having 23B-channel (T1)
and in other countries PRI is having 30B-channel (E1)

PRI Over E1: PRI Over T1:

- 64 Kbps bearer channel - 30 - 64 Kbps bearer channel - 23
- 64 Kbps data channel - 1 - 64 Kbps data channel - 1
- 64 Kbps of framing and - 8 Kbps of framing and
synchronization synchronization
- Total band width of 2.048 Mbps - Total band width of 1.544
Mbps
 T1E1 Signaling Modes

Common Channel Signaling (CCS) : Any one group of channel

carries the signal for the other channels. B-channel rate : 64 Kbps
E.g.: ISDN PRI
Signaling carried on 24th channel in case of 1.544 Mbps (T1) &
16th channel in case of 2.048 Mbps (E1)
CAS (Common Associated Signaling) is similar to CCS & used
only when BIT Rate is 2.048 Mbps hence used with E1 interface
B-channel rate : 64 Kbps
Robbed Bit Signaling is a per channel In-band signaling where the
Least significant bit in every 6th transmitted Information frame is
removed & replaced by a signaling bit. Maximum Transmission
rate for each Bearer (B) channel is 56 Kbps
Configurations
of ETERNITY
 Configurations

ETERNITY PE3SS
ETERNITY PE3SP
ETERNITY PE6SP
ETERNITY GE3S
ETERNITY GE6S
ETERNITY GE12S
ETERNITY ME10S
ETERNITY ME16S
ETERNITY PE3SS

Slot # 03

3 Universal
Slot # 02 Card Slots

Slot # 01

Power Supply
Card
ETERNITY PE3SP

A
U Slot # 03
X

P
Three
O
Slot # 02 Universal
R Card Slots
T
S

Slot # 01

Power Supply
Card
ETERNITY PE6SP
Slot # 06

A Slot # 05
U
X

P
Slot # 04
O
R
T Slot # 03
S

Slot # 02

Slot # 01

Power Supply
Card
 ETERNITY GE3S

DIP, DOP, AIP, AOP

Power Supply
CPU Card

Slot # 02

Slot # 03
Slot # 01
Serial Com Ports Card
Three Universal
1&2 Card Slots

Ethernet Port
 Six Universal Card Slots

Slot # 06
……………….…
ETERNITY GE6S

Slot # 02
Slot # 01
CPU Card
Power Supply
Card
 Slot # 12
Twelve Universal
Card Slots

……………….…
ETERNITY GE12S

Slot # 02
Slot # 01
CPU Card
Power Supply Card
 ETERNITY ME10S
DIP - DOP
Ports on
Master card AIP - AOP
Ports on
Serial Com Ports Switch card
1&2
DKP Port

Printer Port
ETERNITY ME16S
 Hardware
architecture
 ETERNITY ME Master Card
32-Bit RAM
RISC Micro-Controller
MAC & Volatile
JOB H/W Processor Com
Card Sr. No. Manager

Month Code

Reset
Flash RAM
LED
Non-Volatile
DOP
DIP
SE Password
Ethernet Default jumper
J9
Com Ports Printer Port Buzzer
 ETERNITY ME Switch Card

Switching
Matrix

Digital
Signal
Processor
DKP Ports

AIP AOP
 ETERNITY ME
Power Supply Card MAINS AC

-85V : Ring
+5V : Digital ICs
+3.3V : CPLD
-28V : Dial Tone
 ETERNITY ME
Power Supply Card MAINS DC

-85V : Ring
+5V : Digital ICs
+3.3V : CPLD
-28V : Dial Tone
 Master Universal
ETERNITY GE 3S PS UNIT Card Slots

Com Ports
1&2 Digital
Flash Voice Signal Switching
RAM Module Processor Matrix
DIP
DOP
AOP

AIP

USB
Port

Ethernet
Port

32Bit RISC SE Password

Processor Default jumper
 ETERNITY GE 3S :
Power Supply Card MAINS AC

-85V : Ring
+5V : Digital ICs
+3.3V : CPLD
-28V : Dial Tone MONTH
CODE
CARD
SERIAL NO.
 ETERNITY GE 3S :
Power Supply Card 48V DC

Float Come Boost Charger

-85V : Ring
+5V : Digital ICs
+3.3V : CPLD
-28V : Dial Tone
 ETERNITY PE 6SP
32Bit RISC Ethernet Port
Com Processor
Port
DSP
Processor

Power
Supply

Universal Slots

Ethernet Port Com

USB Port POWER
LED AOP AIP
SOCKET
L1, L2
 ETERNITY PE 6SP CPU Card : PCB View

MAC
JOB & H/W VERSION
ADDRESS JOB & H/W
VERSION CARD SR NO.

MONTH
CODE
CPLD & CARD SR NO

MONTH CODE

FRONT VIEW BOTTOM VIEW

ETERNITY Card
interfaces
 ETERNITY ME Cards
ME Card PS48VDC ME Card TWT8 ME Card VoIP32
ME Card PSUNI ME Card TWT16 ME Card E&M4
ME Switch Card ME Card TWT8 SLT24 ME Card E&M8
ME Master Card ME Card BRI4 ME Card Magneto8
ME Card SLT8 ME Card BRI8 ME Card SLT8 Magneto8
ME Card SLT16 ME Card T1E1 PRI Single ME TWT8 Magneto8
ME Card SLT32 ME Card T1E1 PRI Dual SLT8-MAG2-TWT2-DKP2-
ME Card DKP8 ME Card GSM4 E&M2

ME Card DKP16 ME Card GSM8 ME VMS16

ME Card DKP32 ME Card VoIP16
 ETERNITY ME Interface Cards

SLT32 Card SLT16 Card SLT8 Card

TWT8 SLT24 Card TWT16 Card TWT8 Card

DKP32 Card DKP16 Card DKP8 Card

 ETERNITY ME Interface Cards

Digital Signal
Processor

T1E1 PRI Single Card

32-Bit RISC
Processor

Flash RAM
Com Port Digital
Switch Settings for
Signal
T1E1 Port Impedance Matching
Interface RJ45 Processor

32-Bit
RISC
Processor
Flash RAM
T1E1 PRI Dual Card
Com Port

Switch Settings for

T1E1 Port Impedance Matching
Interfaces RJ45
 ETERNITY ME Interface Cards
Digital Signal
Processor
Flash RAM
32 bit ARM
Processor

GSM
Engine
BRI
Antenna Antenna Splitter Modules
Ports
GSM8 Card GSM4 Card
BRI8 Card

E&M8 Card E&M4 Card

 ETERNITY ME Interface Cards

USB device for

Voice Mail Storage

ETERNITY ME VMS16

Ethernet Port

Com Ports
32-Bit
RISC Processor

USB Port ETERNITY ME VOIP32

LAN Port
WAN Port
 ETERNITY GE Cards
GE Card PS48VDC GE Card TWT8 SLT8
GE Card PSUNI GE Card TWT4 SLT16
GE CPU Card GE Card TWT 8
GE Card SLT8 GE Card TWT16
GE Card SLT20 GE Card BRI4
GE Card DKP8 GE Card T1E1 PRI Single
GE Card DKP16 GE Card GSM4
GE Card DKP4 SLT16 GE Card VOIP16 & VOIP32
GE Card TWT2 DKP2 SLT8 GE Card E&M4
GE Card TWT2 DKP2 SLT16 GE Card VMS16
 ETERNITY GE Interface Cards

SLT20 Card SLT8 Card TWT16 Card

TWT8 Card TWT4 SLT16 TWT8SLT8 TWT2DKP2SLT16

TWT2DKP2SLT8 DKP16 Card DKP4 SLT16

 ETERNITY GE Interface Cards
Digital Signal
Processor
BRI NT/TE mode
Selection jumpers

Switch Settings for BRI Module

Impedance Matching
RJ-45
T1E1 Port Jack
Interfaces RJ45

GE T1E1 PRI Card BRI4 Card

SIM Holder

GSM Engine

GSM 4 Card Antenna Splitter

Antenna
Ports
 ETERNITY GE Interface Cards

GE VMS16 Card

USB Port
LAN Port

WAN Port GE VOIP32 Card

 ETERNITY PE Cards

PE Card SLT8 PE Card TWT2 DKP2 SLT4

PE Card DKP8 PE Card BRI2

PE Card DKP4 SLT4 PE Card T1E1 PRI Single

PE Card TWT8 PE Card GSM4

PE Card TWT4 SLT4 PE Card VOIP8 & VOIP16

PE Card TWT4 DKP4 PE Card VMS16

 ETERNITY PE Interface Cards

SLT8 Card TWT4SLT4

TWT2DKP2SLT4 TWT8 Card TWT4DKP4

DKP8 Card DKP4 SLT4

 ETERNITY PE Interface Cards

Switch Settings for

Impedance Matching

BRI
Module

T1E1 Port RJ-45

T1E1 PRI VMS16
Interfaces RJ45 Jack
BRI2 Card Card
Card

SIM
Holder
GSM
Engine
Antenna LAN Port
Splitter
Antenna
Ports GSM4 Card WAN Port VOIP16 Card
ETERNITY me/ge/pe
Switch capacity
 ETERNITY ME Switch Capacity
Hardware 10S 16S
Maximum Analog Phones (SLT) 320 512

Maximum Digital Phones (DKP) 128 128

Maximum DSS per DKP 2 2

Maximum TWT (CO) Trunks 128 128

Maximum T1/E1/PRI Trunks 8 8

Maximum BRI Trunks 32 32
Maximum GSM / CDMA / 3G Networks 64 64
Maximum VOIP Channels / VOIP calls per card 32 32
 ETERNITY ME Switch Capacity

Hardware 10S 16S

VoIP Trunks 32 32
SIP Extensions 500 500
Voice Mail System (To Configure 1 1
as VMS system)
Magneto Ports 128 128
E&M Ports 128 80
Redundancy Available for Master/ -
Switch & PS48VDC
Door phone Port (Connect 4-wire - -
Door Phones)
 ETERNITY GE Switch Capacity

Hardware 12S 6S 3S
Maximum Analog Phones (SLT) 240 120 60

Maximum Digital Phones (DKP) 48 48 48

Maximum TWT (CO) Trunks 128 96 48

Maximum DS1 (T1/E1/PRI) Trunks 8 6 3

Maximum BRI Trunks 32 24 12

Maximum GSM / CDMA / 3G Networks 40 24 12

Maximum VOIP Channels / VOIP calls per card 32 32 32

 ETERNITY GE Switch Capacity

Hardware 12S 6S 3S
VoIP Trunks 16 16 16

SIP Extensions 500 500 500

Voice Mail System (To Configure 1 1 1

as VMS system)
Magneto Ports - - -

E&M Ports 48 24 12

Redundancy - - -
Door phone Port (Connect 4-wire - - -
Door Phones)
 ETERNITY PE Switch Capacity

Hardware 6SP 3SP 3SS

Maximum Analog Phones (SLT) 48 24 24

Maximum Digital Phones (DKP) 32 24 24

Maximum TWT (CO) Trunks 16 8 8

Maximum T1/E1/PRI Trunks 6 3 -

Maximum BRI Trunks 12 6 -

Maximum GSM / CDMA / 3G Networks 8 8 8

Maximum VOIP Channels / VOIP calls 16 16 16

per card
 ETERNITY PE Switch Capacity

Hardware 6SP 3SP 3SS

VoIP Trunks 4 4 4

SIP Extensions 50 50 50

Voice Mail System (To Configure 1 1 1

as VMS system)
Magneto Ports - - -

E&M Ports - - -

Redundancy - - -
Door phone Port (Connect 4-wire 3 3 3
Door Phones)
 Built-In Interfaces
System ME ME GE GE GE PE PE PE
Resources 16S 10S 12S 6S 3S 6SP 3SP 3SS
DKP Ports 4 4 - - - - - -
RS232 Port 2 2 2 2 2 1 1 -
Parallel 1 1 - - - - - -
Printer Port
AIP 1 (Sw) 1 (Sw) 1 1 1 1 1 -

AOP 1 (Sw) 1 (Sw) 1 1 1 1 1 -

DIP 1 (Mr) 1 (Mr) 1 1 1 - - -

DOP 1 (Mr) 1 (Mr) 1 1 1 - - -

Ethernet 1 1 1 1 1 1 1 1
Port

* Sw :Switch Card ; Mr : Master Card

 Built-In Interfaces
System ME ME GE GE GE PE PE PE
Resources 16S 10S 12S 6S 3S 6SP 3SP 3SS

USB Port 1 1 1 1 1 1 1 -
(Future Use)

Maximum No. of
Simultaneous 7 7 5 5 5 5 2 2
3-Party Conference

Voice Module 16 16 16 16 16 16 16 16
(16 Seconds Each)
 Maximum User Ports

System ME ME GE GE GE PE PE PE
Resources 16S 10S 12S 6S 3S 6SP 3SP 3SS

Maximum Total 516 324 240 120 60 48 24 24

User Ports
Supported
 Maximum Ports for ME According to
Power Supply
Maximum number of ports supported by GSM, SLT & DKP Card may vary
according to the type of Power Supply used.

ETERNITY ME - Universal Power ETERNITY ME 48VDC

Supply (PSUNI) 100W 500W Power Supply

GSM : 24 Ports in Talk Mode 64 Ports in Talk Mode

SLT : 128 Ports in Talk Mode for Short 256 Ports in Talk mode for
Loop Short loop
10 Extensions Talk Mode for Long 20 Extensions Talk Mode for
Loop Long Loop
320 Extensions permanently 512 Extensions permanently
connected connected

DKP: 64 Ports maximum 128 Ports maximum

 Analog SLT Ports supported for Short
Loop with

Loop Current Programmed 20 mA 25 mA 30 mA 35 mA 40 mA

No. of Ports supported in

Talk Mode (Off Hook Short
250 200 175 150 128
Loop) according to loop
current programmed
 DKP / SLT Port Specification

SLT : Loop Limit : 1800 Ω max @ 25mA Loop Current

1200 Ω max @ 40mA Loop Current
Loop Current : 25, 30, 35, 40 mA
On Hook : -48 V
Off Hook : Approx 12V
By default Loop Current on SLT Port is 25mA which is sufficient to
support Loop Length of 1Km
(100 m 1Pair Cable Loop Resistance around 6 to 10 Ω , One End
Short and measure at other end)

DKP Loop Limit : 100 Ω (EON 42SR & 48)

DKP Port Voltage : -24V to -26V
 Power Supply
Supply Unit ME ME GE GE GE PE PE PE

16S 10S 12S 6S 3S 6SP 3SP 3SS

Power 100 W 70 W 50 W 30 W 25 W 40 W 25 W 25 W
Consumption

Supply Input :

Option 1 : Mains 100 – 265VAC, 47 – 63Hz

Option 2 : 48V DC, +/-20%

Dip / dop / aip / aop
 DIP : Application Diagram
DIP Object
Sensor

Water
Smoke
Level
Sensor
Sensor

DIP

Digital Input Port (DIP): Technical Specification

• Type : Loop Open/Close Sensing
• Loop Current : 7mA (max)
 DOP : Application Diagram

DOP
Emergency
Alarm
Solar Light
Control

Door DOP
Lock
School
Bell
Digital Output Port: Technical Specification
• Relay Type : Solid State Relay
• Contact Rating : 60 V DC @ 150mA
• Operation Time : 5 ms
 AIP: Application Diagram

ETERNITY ME ETERNITY GE

PS UNIT SLT ……… SW MT PS UNIT CPU ………… SLT SLT

…. .

AIP
Hold On BGM AIP Hold On BGM
Music Music
 AOP : Application Diagram

ETERNITY ME ETERNITY GE

PS UNIT SLT ……… SW MT PS UNIT CPU ………… SLT SLT

…. .
AOP AOP
AMPLIFIER AMPLIFIER
 AIP / AOP Technical Specifications
AIP Interface Type : Audio Signal Input to ETERNITY
Frequency : 300 Hz to 3400 Hz
Maximum Voltage : Max. 0.707 Vrms across 600 Ω
Termination Provided : 600 Ω
Isolation Used : Internal Transformer

AOP Interface Type : Audio Signal Output to ETERNITY

Frequency : 300 Hz to 3400 Hz
Maximum Voltage : Max. 0.707 Vrms across 600 Ω
Termination provided : 100 Ω
Isolation used : Internal Transformer
LED Indications
 ETERNITY ME Master Card

The 3 LEDs located on the Master Card Indicate the health of the
card during reset cycle as well as that during normal functioning
L1 L2 L3

During Initialization Orange On Orange On Orange On

Process
After Initialization Off Off Off

In Normal Condition Green Off Off

Toggle
In Stand By Red Toggle Off Off
 ETERNITY ME Switch Card

L1 is used for monitoring the status of the four DKP ports

L2 is used for monitoring the status of the Switch Card
L1 L2
Switch Card is Stand-By
:Red On -Off
DKP FSM is not active :
RED On-Off Switch Card is Active (Up but Idle)
: Green Continuous On
Command from Application Command from Application to
to DKP Port : Green Switch Card : Green

Event from DKP Port to Event From Switch Card to

Application : Red Application : Red
 ETERNITY GE CPU Card
L1 : Heart Beat of CPU Card
Normal Condition: Green 1Sec On - 1Sec Off
L2 : Indicates Layer Application Status
Normal Condition: Orange On, Blinking Very Fast

L1 & L2 also indicate Application Status:

1) L1 is steady Green/Off & L2 is Off : Means application has

hanged & there is some problem at application side code

1) 2) L1 is steady Green/Off and L2 is Green/Red/Orange :

Means the layer has got hanged and there is some problem
with the layer side code
 ETERNITY PE CPU

L1 : Indicates the health of the card during normal functioning of

the system

L2 : Indicates the health of the system during reset cycle.

After Power On, when the system becomes stable LED blinks

Green 1 Sec On and Off

InstallatIon do’s &
don’ts
 Installation Do‟s
Dust Proof, Moisture Free Location

Away from Electromagnetic Sources

Ventilated Location
Path to Static Charges : ESD Wrist Strap, ESD Slippers
Stable Mains Supply
Proper Mains & Proper Telecom Earth

Install PPM4 (Primary Protection Module provided by MATRIX)

to protect ETERNITY from heavy voltages entering the system

from the Trunk lines & Overhead stations

Installation Don‟ts
Applications
Enterprise Application
Hotel Application : CAS Interface
Hotel Application : PMS Interface
Closed User Group Application
Power Line Carrier Communication
Universal Gateway : Call Centres
Universal Gateway : Calling card Operators
Universal Gateway for IP-PBX
Universal Gateway for ITSP
Universal Gateway for TDM PBX
programming
 SE Mode Programming : DKP/SLT

System Engineer (SE) programming zone

SE Level is accessible from JEEVES, DKP & SLT
Default SE Access Code: 1#91- SE password
Default SE Password : 1234
To know System Version & Revision from Station:
SE Mode - 5304
To change the IP of System via DKP / SLT :-
SE Command : 2110
To exit from the programming mode:
00 + √ Key in case of EON 42SR & EON 48
and 00 from SLT
 Remote Programming
Remote programming is possible through normal Trunk as
well as through DISA enabled Trunk
The caller can access SE, SA as well as user level
programming from remote end.

Remote Programming: DISA enabled Trunk

Make a DISA call & Login as DISA user
Enter in SE/SA mode and make the programming changes
Terminate DISA call
 Remote Programming:
Normal Trunk

From Remote location, make a call to the system

Person answering the call keeps you on hold and dials 1#91- SE
password

On getting confirmation tone he disconnects and person at remote

end gets DISA beeps
He dials #1 and gets dial tone

Enter SE/SA mode from remote end and do the required

programming
 Programming through Web Jeeves

Windows based software programming tool & IP based web tool

Can be connected to any LAN and WAN

File Transfer Protocol (FTP) support & Easy up-gradation

Global Access (in case of Public IP)

Offers SE, SA and Front Desk User access through single window
Parameters:
IP Address (IP V4), Subnet Mask Address, Gateway
Default IP of ETERNITY : 192.168.1.101
Change IP of ETERNITY : In SE Mode command 2110-IP
 Changing login session time out of Jeeves

Enter SE mode: 1#91-SE password

Dial 2118-Time : Time- 001 to 255 minutes

Press Enter Key For EON 42/48.

To Log Out Users from Jeeves

Enter SE mode & Dial 2119 to Logout all users

Enter SE mode & Dial 2120-User Number

User Number-1 to 4. Press Enter Key For EON 42/48.
To log out users selectively
 Accessing Web Jeeves
• Default IP of ETERNITY : 192.168.1.101
• Default SE Password :1234
• Default SA & User Password : 1111
• To Change IP of ETERNITY :
Enter SE Mode through DKP/SLT :- 1#91-SE Password
SE Command : 2110 - IP
• Default SE Password & IP :
Jumper J9 on Master Card of ME,
Jumper J12 on CPU Card of GE
Jumper J10 on PE3SS & PE3SP if PCB H/W version is V1R1
Jumper J9 on PE3SS & PE3SP if PCB H/W version is V1R2
Jumper J13 on PE6SP
 Click on Start → Programs →
Internet Explorer (Any Browser)
Enter the IP address of ETERNITY
( ETERNITY‟s IP should be in
same subnet as your PC‟s)

Click here to Login as

Front Desk User

Click here to Login as

System Administrator

Click here to Login as

System Engineer
 Front Desk User Mode

Front Desk User Mode is relevant for only Hospitality Application

of the ETERNITY

This mode is meant for the person at the Front desk of Hotels /
Motels, allowing them access & operation of hospitality features
of ETERNITY e.g. : Check-In/Out of guests, Changing room
Occupancy & Clean status, setting call Budgets for guests, Setting
Wake-up calls, Reminders, Do Not Disturb for guests, printing
Call Reports & Hotel Reports, and several others
Front Desk user mode too is password protected.
Default password : 1111
 System Administrator Mode

At the System Administrator level, the settings of the features for

the Extension users can be changed and various system logs and
reports such as Fault log reports, Station message detail recording
reports & Hotel reports can be captured & printed

For this System Administrator , who is usually the operator or

receptionist, must login as System Administrator into Jeeves

The SA mode is password protected with default password

as 1111
To access SA Mode fro DKP/SLT : 1#92 - SA password
 System Engineer Mode

At System Engineer level, the system configuration, all

programmable features & facilities of the ETERNITY can be
configured

System engineer must enter the SE programming mode by

logging into jeeves as System Engineer

Access to this mode is also password protected with default SE

Password as 1234
Enter SE Mode from DKP / SLT :
1#91 - SE Password
Click here to Login as
System Engineer
Enter SE password
Default :1234
Click here to configure
PBX using Quick
Installation Wizard
Quick installation
wizard
 Some Specific Buttons
Next Existing values of parameters in a page will be
submitted and takes you to next page of wizard
Submit To submit the parameter values in a page
Skip Go to next page without any configuration in current page
Undo Refreshes page without configuring parameter values
that haven‟t been submitted
Help Contains help text for a particular page
Default Configure default values
Clear Values of all fields of the page cleared
Cancel To close a dialog box
Exit To close a dialog box
 For logical Step by Step
configuration of all desired
parameters
 Parameters

Regions LCR
Pre-requisites CPU Groups
Extension Numbering Plan TWT Trunks
Naming Trunks BRI Trunks
Day-Night Time T1E1 PRI Trunks
Number Patterns Mobile Trunks
Operator VoIP Network
Extensions SIP Trunks
Door Phones Emergency Numbers
Region selection from the
drop down list
“Default” the system if initial
installation else “Skip” if
modification required in current
configuration
 Enter Customer/
Enterprise Name

As per model selected the

wizard displays different
port types according to the
system capacity

Door Phones connected to

the Door Phone port of
ETERNITY PE model
Flexible numbers for
extensions and their names
with H/W Slot & Port no.
and S/W Port no.

Feature Access Codes

Different Trunks defined
with the H/W Slot & Port
no. and S/W Port No.
 Program the Working
Days & Working Hours
Define the Toll Control /Call
Privileges: Local, Regional,
National & International
Maximum 32 extensions can
be defined as Operator

COS, Toll Control, Outgoing

Trunk selection, and Priority
Defined for Operator
8 Different User Profiles with
a variant COS, Toll Control,
OG Trunk & Priority
Define Parameters for each door
phone connected to the door
phone port of ETERNITY PE
 Least Cost Routing: Cost Factor
defined for Each Trunks and OG
Calls Routed Accordingly

06 01
Extensions defined in the
same Call Pick Group. As
many as 16 different CPU
Groups can be programmed
 8 Different TWT Profiles
can be programmed

Incoming Call Routing of

TWT Trunks
 BRI Trunks
Route incoming calls DDI
number wise

Route
incoming calls
to operator

Double click to
Select Extensions
Carrier
E1 / T1
Set the Signaling type as per
the Remote Switch
-PRI -CAS -Q.SIG -E&M

Route incoming calls

DDI number wise
T1E1PRI Line coding
• HDB3
• AMI Basic

Route incoming calls

DDI number wise

Route incoming Double click to

calls to operator Select Extensions
 4 Different Mobile Profiles
can be programmed

Incoming Call Routing

of Mobile Trunks
 Select connection
type here

Program Subnet
Mask here

Program Gateway IP here

In case DNS type is static

then program DNS IP here

STUN server will

communicate by
STUN server‟s IP
using this port of
address or domain
VoIP Card
can be defined here
- G.723
- GSM FR
- G.729 AB
- ILBC-30 ms
- ILBC-20 ms
- G.711 A-law
- G.711 Mu-law
- RTP(RFC 2833)
- SIP Info.
- Inband

Route incoming
calls to operator
 Click here for full
programming access of
ETERNITY
Full programming
Se mode
 JEEVES

Region
Real Time Clock
Customer Name
Call Progress Tone Generation (CPTG)

Day Light Saving Time (DST)

Software Port & Hardware ID

Access Codes

Flexible Number
Conflict Dialing
 Region

Assigning a set of default parameters related to country variants in

the system

ETERNITY supports 123 Regions

E.g. If we assign Region as India then the default Operator access
code is “9”
If we assign Region as Canada then the default Operator access
code is “0”
By default the Region is: India
Software default doesn‟t default the Region
Select the Region as
per your location
Programmable Customer Name.
Maximum of 80 Alphanumeric Characters.
Select the Customer Profile
 Default the System

System will be loaded with the Default Configuration and

Parameters when we select “Default the system” option

SE Engineer will be asked to enter the Reverse SE password

when defaulting the parameters

Note: When we default the system the IP remains the same and
doesn‟t change to the default value of 192.168.1.101
System makes sure whether you
want to default the parameters
Sometimes this window may appear, right
click & “allow scripted windows” & then
again click on Default the System
Enter Reverse SE Password
 Real Time Clock (RTC)

Built-in RTC circuit

It is to be set for current date, day and time values

It is mandatory to check RTC once in a month

Features affected by RTC

- SMDR

- Time Table

- Alarms
Configure the Master Time Zone
in the Real Time Settings here
 Call Progress Tone Generation (CPTG)

Call Progress tones are audible tones sent from switching system
i.e. PBX to calling parties to show status of phone calls

CPTs are various tones generated on the various events of the

system and each CPT has a distinctive Tone frequency & Cadence
(Ring pattern) as per standards of ITU (International
Telecommunication Union)

ETERNITY supports 40 CPT types which are assigned

automatically on Region selection.

The tone generation period of each tone is also programmable

 Call Progress Tone Generation (CPTG)

On the Basis of specific frequency, modulating frequency and

Cadence, the CPTs are generated by ETERNITY
From Regional Settings one can select the Region according to
which the different CPTs will vary
ETERNITY supports 2 types of Dial Tone for each region selected
Dial Tone 1: Played when lifting the Handset
Dial Tone 2: Played when lifting the Handset & when „Store &
Forward Dialing‟ is done
 Call Progress Tone Generation (CPTG)

To demonstrate Call Progress Tones:

Enter SE Mode & then Dial 3541-Code
01: Dial Tone Type 1 07: Feature Tone
02: Dial Tone Type 2 08: Routing Tone
03: Ring Back Tone 09: Programming Tone
04: Busy Tone 10: Intrusion Tone
05: Error Tone 11: External Call Waiting Tone
06: Confirmation Tone

By Default system will play each tone as demonstration for 30

seconds. The duration of demonstration can be changed by setting the
„Tone Demo Timer‟ in System Timers & Counts : Call Progress Tones
 Select the Desired Region

Dial Tone Type 1 or 2

selected from here
 Daylight Saving Time (DST)

DST is convention of advancing clocks to utilize the maximum day

Light.
Typically clocks are adjusted forward one hour near the start of spring
and are adjusted backward in autumn
Some of Countries like Europe, USA, Australia are following DST.

ETERNITY supports DST and following DST mode selections are

Possible.
When ETERNITY is installed in a country/region where DST is used,
it is necessary to synchronize the Real Time Clock of ETERNITY
with the local time
 Daylight Saving Time (DST)

Scheduled DST Adjustment:

The RTC is advanced and set automatically according to DST
convention
System will automatically adjust DST at
preset dates and time for the country/region where the system is
Installed. Suppose ETERNITY is installed in Spain, DST Type 01
applicable to this country should be programmed as Scheduled DST

Manual DST Adjustment: The RTC of ETERNITY is advanced and set

backward manually according to the DST convention of the
country/region where ETERNITY is installed
 Here the RTC will be forwarded to
the time 03:00 when it strikes 01:59
on the Last Sunday of March

The RTC will be again reset back to

the time 02:00 when it strikes 02:59
on the Last Sunday of October
Forward the Time manually in the
Day-Month wise Format

Backward the Time manually in the

Day-Month wise Format
 Forward the Time
manually in the Date-
Month wise Format

Backward the Time

manually in the Date-
Month wise Format
 Selective Port Access
( 69-Port Type-Port Offset)
Port Type Selective Port No. Max Ports S/W Port No.
(Port Type) supported Range (Port Offset)
SLT 01 512 001-512
DKP 02 128 001-128
TWT 03 128 001-128
BRI 04 32 01-32
T1 E1 PRI 05 8 1-8
E&M 06 128 001-128
AOP 08 1 1
Department Group 11 16 01-16
Trunk Access Codes 15 6 1-6
Mobile 25 64 01-64
SIP 26 32 01-32
ISDN Terminal 28 64 01-64
Magneto 29 128 001-128
 Access Codes

Number of Strings dialed by a Station

- to call another Station
- to access Department Group
- to access a Feature
- to grab a Trunk etc.

Programmable Access Codes except 1#91 (SE) & 1#92 (SA)

It is not possible to assign a Access Code in the same phase for two
applications
 Different Phases of a call

BLOCKED PLACED MATURED

IDLE DIAL ROUTING DENIED
PHASE PHASE PHASE
PHASE PHASE PHASE PHASE

BUSY RING 2-WAY /

NO DIAL BEEPS ERROR
TONE TONE BACK 3-WAY
ACTIVITY PLAYED TONE
TONE SPEECH
 Access Codes : Dial Phase

Feature Name Access Code

Enter SE Mode 1#91

Enter SA Mode 1#92

Call Pick-up general 4

Call Pick-up selective 12

Cancel Auto Call Back 102

Redial 7

Auto Redial 17

Cancel Auto Redial 1070

 Access Codes : Dial Phase
Feature Name Access Code
Personal Abbreviated Programming 1071
Memory Dialing 8
Operator Dialing 9
Call Forward/Call Follow Me 13
Dynamic Lock 14
Hot Line 15
Alarms 161
Do Not Disturb 18
Conference-Multi Party 19
Call Park 115
Retrieve Parked Call 116
Room Monitor 1073
Last Caller Recall 1092
 Access Codes : Dial Phase
Feature Name Feature Code
Voice Help 1090
Walk-in Class of Service 111
Page Zone 1074
DISA Log in Code 1079
Trunk Release Code in case of Trunk-Trunk ##
speech
Cancel All Features 1051
Director Port Access 69
Flashing on Trunk *
Change User Status 104
Account Code (By code) 1059
Back Ground Music 1099
Meet me page 1093
 Access Codes : Dial Phase

Feature Name Feature Code

Voice Help 1090
Text Message Broadcast 1096
Missed Calls 1097
Live Call Screening On/Off 1094

Conversation Recording 1095

Live Call Supervision 1098
Emergency Dial Number1 000
Emergency Dial Number2 100
Emergency Dial Number3 112
Maid-in (Maid Status From room) 1054
 Access Codes : Dial Phase

Feature Name Access Code

Mini Bar Details 1056

Mute 1052

Change Time Zone 1053

Self Ring Test 1057

SA Mode Access 1072

Second Trunk Access Code #

 Access Codes : Placed Phase

Feature Name Access Code

Auto Call Back (No Reply) 2

 Access Codes : Blocked Phase

Feature Name Access Code

Interrupt Request 3
Barge-in 4
Raid 5

Auto Call Back + Trunk Reservation 6

Forced Release #*

Emergency Dial Number1 000

Emergency Dial Number2 100

Emergency Dial Number3 112

 Access Codes : Matured Phase

Feature Name Access Code

Enter SE Mode 1#91
Enter SA Mode 1#92
Call Pick-up general 4
Call Pick-up selective 12
Cancel Auto Call Back 102
Redial 7
Auto Redial 17
Cancel Auto Redial 1070
Personal Abbreviated Programming 1071
Memory Dialing 8
Operator Dialing 9
 Access Codes : Matured Phase
Feature Name Access Code
Call Forward/Call Follow Me 13
Dynamic Lock 14
Hot Line 15
Alarms 161
Do Not Disturb 18
Call Toggle 1
Conference 3 Party 0
Trunk to Trunk Transfer #
Conference-Multi Party 19
Call Park 115
Retrieve Parked Call 116
Room Monitor 1073
Last Caller Recall 1092
Voice Help 1090
 Access Codes : Matured Phase
Feature Name Access Code
Walk-in Class of Service 111
Page Zone 1074
DISA Log in Code 1079
Trunk Release Code in case of Trunk-Trunk ##
speech
Cancel All Features 1051
Director Port Access 69
Flashing on Trunk *
Change User Status 104
Account Code By Number 1058
Account Code By Name 1059
Back Ground Music 1099
Meet me page 1093
Hot Desk 1091
 Access Codes : Matured Phase

Feature Name Access Code

Text Message Broadcast 1096
Missed Calls 1097
Live Call Screening On/Off 1094

Conversation Recording 1095

Hold Flash

Live Call Supervision 1098

Forced Answer 5
Emergency Dial Number1 000
Emergency Dial Number2 100
Emergency Dial Number3 112
Maid-in 1054
 Access Codes : Matured Phase

Feature Name Access Code

Mini Bar Details 1056

Mute 1052

Change Time Zone 1053

Set Chain Party 1050

 Flexible Numbers
(Extension Access Codes)

Flexible Number is Access Code for a Station

Flexible Number can be of 1 digit, 2 digits,3 digits, 4 digits, 5

digits and 6 digits

SLT Station numbers : 2001 to 2512

DKP Station numbers: 3001 to 3128
 Conflict Dialing

ETERNITY supports conflict numbers in the same dial phase

It is possible to program flexible numbers of 20, 202 and 2020

In the above case ETERNITY waits for the seconds programmed

in conflict dial Timer for the next digit

The conflict dial Timer is programmable from 001 to 255 seconds

Conflict Dialing Timer
Incoming call management
 Priority of Features in case of Incoming Call

Priority 1 : Call Back

Priority 2 : DISA CLI Authentication
Priority 3 : RCOC ( Return Call On Original Caller)
RCOC + Trunk Auto Answer: Call lands on station according to RCOC after Trunk auto
answer
Priority 4 : CLI Based Routing
CLI Based Routing + Trunk Auto Answer: Call lands on station according to RCOC
after Trunk Auto Answer
Priority 5 : DISA PIN Authentication
DISA PIN Auth + Trunk Auto Answer: Only DISA PIN Auth works.

Priority 6 : DID
DID + Trunk Auto Answer: Only DID is played
Priority 7 : Trunk Auto Answer
Priority 8 : Trunk Landing Group
Incoming call on TWT Trunk :
TFT assigned in the TWT
parameters is referred
Incoming call on Mobile Trunk
: TFT assigned in the Mobile
Port parameters is referred
Incoming call on BRI Trunk :
TFT assigned in the BRI
parameters is referred
TFT referred for all
PRI numbers that
are not configured
for DDI Routing

IC Ref ID for DDI

Routing
DDI Routing Ref ID 01,02,03
will be referred for Incoming
calls on the PRI line

DDI number is perfectly

configured in the routing table &
is DISA / DID if enabled in this
TFT then call will be routed
according to DISA/ DID Logic
Incoming on the DDI numbers
routed to Flexnum, Routing
Group etc.
Trunk Landing Group
 Trunk Landing Group (TLG)

Flexible program to land the Trunk line on various Stations/Group

of Stations (SLT,DKP,DOP,OTBG,ISDN port)
Maximum 32 Extensions can be configured as members of a TLG

96 different TLGs can be configured

96th TLG is the VMS landing Group

Programmable Ring Timer (000-255 seconds) on each Station

Programmable Continuous Ring on each Station
Rotation Feature enabling equal distribution of calls
DID
 DID (Direct Inward Dialing)

External caller can reach the desired Station without help or

intervention of Operator by dialing the station number directly
System greets the caller, transfers the call to desired station

Enabled / Disabled Time zone wise

Calls Transferred fast hence saves caller‟s time

Delayed DID Feature: DID activated after expiry of Delayed

DID Timer
 How to program DID on Trunks ?

STEP 1 :- Enable DID or Delayed DID

STEP 2 :- Set Various Timers Related to DID : System Timers

STEP 3 :- Programming & Recording Voice messages :

Voice Message Application

STEP 4 :- Significance of Flags Related to DID :
System Parameters

STEP 5 :- Setting Privacy from DID for each user

STEP 1
STEP 2
 Significance of DID Timers

DID Inactivity Timer Time after which ETERNITY releases trunk if no digit
dialed during this interval
DID Answer Wait Timer Time after which ETERNITY answers a DID call

DID Music Timer Time for which ETERNITY plays music after
answering the DID call
DID Beeps Timer Time for which ETERNITY gives beeps to caller
prompting him to dial desired station number
DID Ring Timer Time for which ETERNITY rings the non-responding
station
DID Busy Tone Timer Time for which ETERNITY hunts the busy station

DID Error Tone Timer Time for which ETERNITY gives error tone to the
caller if he has dialed an invalid code
 STEP 3 : Programming &
Recording Voice messages
On Trunk lines that have DID enabled you can use a recorded
Voice message to guide callers to reach desired extension
Voice messages available for DID can be classified as:
DID Greeting messages
DID Guidance messages
Voice messages are recorded in „Voice Modules‟
ETERNITY supports 16 Voice Modules of a maximum duration
of 16 seconds each
Voice Message can be of two types:
Once only : message played only once
Continuous : message played repeatedly from start to end
 DID Greeting Messages
DID Welcome Greeting for Working Hours
DID Welcome Greeting for Break Hours
DID Welcome Greeting for Non Working Hours

DID Guidance Messages

DID - Dial Prompt
DID - Destination Ringing Message -Continuous
DID - Wrong Dial Message
DID - Destination Busy Message
DID - Wrong NO Reply Message
DID - No Dial Message
DID - Conference Number
DID - Conference Password
DID - Call Transfer to Operator
 How To Record Voice message from
DKP/SLT ?
To Select Source of Recording:
SE Mode → 2501 - 1 (Telephone Instrument)
2501 - 2 ( External music source)
To Record Voice message:
SE Mode → 2502 - Voice Module Number (01-16)
At the end of dial tone start recording message (maximum 16 sec)
Go on-hook on completion of message
To Verify the Voice message you recorded:
SE Mode → 2503 - Voice Module Number (01-16)
Assigning “00” voice module to any application will de assign the
application
It is possible to assign voice messages for 37 VM applications
 Assigning Voice Modules to Voice Message
Applications
In the Voice Message Link of ETERNITY Jeeves configure the
following parameters :
Recording Source :- Telephone / External Source
Recording Format :- A-Law, µ-Law (Default), or Linear
Voice Module & Duration assignment

By Default Voice Modules 01 to 13 are having recorded messages

which can be assigned to the relevant voice application

Else after recording the required message in the voice modules, the
corresponding module number can be assigned to the application
 Default Voice Message Applications assigned to
Voice Modules
VM NO. VOICE MESSAGE APLLICATION
01 Music On Hold
02 Morning Greeting ( DID / Trunk Auto Answer )
03 Afternoon Greeting ( DID / Trunk Auto Answer )
04 Evening Greeting ( DID / Trunk Auto Answer )
05 DID Welcome Greeting for Day Time (WH)
06 DID Welcome Greeting for Night Time ( NH & BH )
07 DID Dial Prompt
08 DID No Dial Message
09 DID Wrong Dial Message
10 DID Destination Busy Message
11 DID Destination Ringing Message (RBT)
12 DID Destination No Reply Message
13 DID Call Transfer to Operator Message
Companding schemes used
in telephone network
STEP 4

System disconnects the DID

Call if the landing extension
is busy / doesn‟t reply

System disconnects the DID

call if caller fails to dial a digit
within the 1st Digit wait timer
STEP 5

Enable „Privacy from DID‟

in the COS of SBFT
DISA
 Direct Inward System Access (DISA)
DISA permits user to use the system‟s resources from a remote
location without contacting the operator or receptionist

Once the caller has successfully logged in DISA session he can

perform following different tasks :
- Caller can call any of the Extensions
- Caller can make external calls
- Caller can activate/deactivate desired features of the station
- Caller can use PAS (Public Address System)
- Caller can enter SE/SA mode using appropriate password &
configure required features of ETERNITY

DISA calls in SMDR buffer are marked as “D” in the remarks

column
 Special Digits

Special Digit / Activity Code to be Dialed

On - Hook #0
Off - Hook #1
Flash #2
Pause #3
A #4
B #5
C #6
D #7
+ #8
To Terminate DISA #9
# ##
End of String #*
 Variants of DISA
Disabled DISA is Disabled

PIN Authentication The caller needs to dial the DISA login code followed
Multiple Calls by Extension number and User Password to login to
his Station
CLI Authentication System will verify the caller‟s CLI with DISA CLI
Multiple Calls Authentication table and if match is found it will
consider “Auto Login” and feed the dial tone of
respective Extension‟s Dial Tone. Caller can make
Multiple calls through this method.
CLI Authentication-One Similar to the above method, But caller will be
Call- Answer Signal allowed for only one call and Answer Signal will be
passed to the source port (DISA Enabled Trunk) if it is
enabled. Eternity acts as a gateway to route a call.
 DISA Programming Steps
DISA CLI Authentication
Enable DISA CLI Auth. to a TFT and assign TFT to the desired
Trunk

Enable DISA feature in COS of the Station which is to be

configured for DISA access

Configure the DISA CLI Auth Table

Program the DISA Timers (if required)

 DISA Programming Steps

DISA PIN Authentication

Enable DISA PIN Auth. to a TFT and assign TFT to the desired
Trunk

Enable DISA feature in COS of the Station which is to be

configured for DISA access

Change user password of that particular station from SA mode

Program the DISA Timers (if required)

 DISA : How To Use

Dial the number of the DISA enabled trunk during the time zone
in which DISA is enabled on the trunk.

DISA Pin Auth: Eternity answers the call and caller will hear
music and after that beeps. Caller will have to dial DISA login
code (1079) then station no. on which DISA login is required &
then the changed user password of the station.

DISA CLI Auth.: In case of CLI authentication you will directly

get the DISA enabled station‟s dial tone as the caller will be
considered as Auto login station
 DISA – CLI Authentication
DISA CLI Authenticated Mobile No. : +919974099763
DISA Extension : 3001
Dial Tone
TAC
Number

99740 99763
Mobile
Mobile
DISA Enabled Trunk:
99740 98915

98985 07331 Ext. 3001

 DISA – PIN Authentication
DISA Extension : 3001

Beeps
1079

3001 : Ext.

2121 :
99740 99763 User P/W
Mobile
Mobile #1
DISA Enabled Trunk: Dial Tone
99740 98915
TAC - Number

98985 07331 Ext. 3001

Trunk Auto Answer
 Trunk Auto Answer

Trunk Auto Answer : What‟s this?

Calls landing on trunk are answered automatically by pleasant

greetings or voice messages before call is actually handled

Eternity supports 3 types of Trunk Auto Answer:

Disabled, All Calls & Busy

No DTMF detection during Trunk Auto Answer

Application : Call Centre

Trunk Auto Answer Greeting Message: Up to 4 Greeting messages can be
programmed in the voice message applications and a different greeting
message can be assigned for each time zone.
Trunk Auto Answer RBT Message Type: This parameter configured only
if Trunk Auto Answer for „All Calls‟ / „Busy‟ has been enabled.
If assigned the system will answer the caller with a greeting message and
then play the RBT message type selected :
None: Ring back tone
Internal MOH: Internal Music on Hold
External Music
RBT Message: RBT Voice message played continuously
Trunk Auto Answer Busy Bye message: This parameter also configured
only if Trunk Auto Answer for „All Calls‟ / „Busy‟ has been enabled.
System informs caller about busy state in two ways :
None: Busy Tone Bye Message: Plays voice message
Voice messages
recorded in the
voice modules for
Trunk Auto Answer
Greeting Msg. 1 played for
Trunk Auto Answer All calls
This message will be played when incoming
call is answered by “Trunk Auto Answer” but
before completion of “DID inactivity Timer”
calls are not answered by Landing Group &
After the voice Msg., call is disconnected
CLI Based Routing
 CLI Based Routing

ETERNITY can identify the incoming caller number and route the
call accordingly

Incoming telephone number has to be programmed in the CLI

routing table

400 numbers can be programmed

It is also possible to program name for the incoming number

Incoming calls can be routed on SLT, DKP as well as on Routing

Group
 CLI Based Routing

According to the Incoming

CLI the calls will be routed
to the destination
 RCOC
(Return Call on Original Caller)
 RCOC
RCOC: Return Call to Original Caller
Its common for PBX to share the trunk for outgoing calls
between group of extensions
If ext. user of PBX is making OG call & called party does not
answer the call or busy, it is possible that called party might call
back on the number received as CLI

As it is the incoming call, it will be routed to operator extension

(Routing group) but operator does n‟t know who made the call
At this time RCOC feature is useful, it will route the Incoming
call to the extension who dialed this number
 User
Busy Without RCOC

Calling Back as
user is free now

GSM – 1
(9974099763)

Ext. – 505 Ext. - 503 Ext. - 502

Operator
 With RCOC
RCOC table
Extension External
Number
User
502 9974099763
Busy
503 9558874302

Calling Back as
user is free now

GSM – 1
(9974099763)

Ext. – 505 Ext. - 503 Ext. - 502

Operator
Enable RCOC here in
Mobile port parameters
 RCOC record delete
timer in minutes (After
this time entry will be
deleted automatically
from RCOC table)
Call Back on Trunk
 Call Back on Trunk Ports
„Call Back on Trunk Ports‟ is used to respond to missed calls on the
trunk ports of ETERNITY: TWT, Mobile, BRI, T1E1PRI & SIP.
License of MOBILITY FEATURE SUITE required.
- When Call Back Feature is enabled on a Trunk port and there is a
missed call on that trunk port, ETERNITY determines if the calling
number is eligible for a call back or not.
- It calls back the same number or an alternative number
programmed for that number, either from the port on which it was
received or from a different port, depending on the programming.
- ETERNITY can be programmed to choose the most cost effective
line to call back the missed call numbers
Application: Employees at remote location can use this feature to have
the ETERNITY installed in their office call them back, there by
saving on charges
 Call Back on Trunk Ports :
Programming Required

Call Back must be Enabled on the Desired Trunk Port(s)

CLI of those callers whom the system should call back must be
programmed in the „Call Back Incoming Number List‟
„Call Back Timer‟ programmed & when the caller disconnects within
the Call Back Timer, the Call Back will be applied for that number

„Call Back On‟ : Select whether the number which must be called
back should be the same CLI number or an alternate number
 Call Back on Trunk Ports :
Programming Required

Number on which call back is to be made programmed in „Call Back

Outgoing Number List‟

We can select whether the call back should be made using the same
trunk port on which call was received or an OGTBG.

LCR can be Enabled for that OGTBG

Select a „Call Back Mode‟ i.e. how the call should be routed when
the call back is answered by remote party : DID , DISA or Operator
 Call Back on Mobile Port

ETERNITY can call back to the Callers who disconnects the

call with in pre-defined duration

The callers CLI information is programmed in data base of

ETERNITY as “Trusted Caller”
ETERNITY supports this feature on all the mobile ports (GSM
and CDMA)
ETERNITY supports only one call back request at a time forone
mobile port
In case of CO Call Waiting Enabled, 2nd call will be treated as a
normal incoming calls
 Call Back on Mobile Port
1. DID Call System will place the called person (Mobile User) on DID. The
remote user can dial the extension (if they know) or after DID
Timers the call will be placed on Operator
2. PIN Auth. Called person (Mobile User) can use DISA as normally by dialing
Multiple Calls DISA access code, extension number and password

3. CLI Called person‟s (Mobile User) CLI needs to be pre programmed in

Auth.Multiple the system along with extension mapping details (which
Calls extension‟s dial tone to be fed when this CLI calls-in). This method
directly feed the extension dial tone when caller calls-in
4. CLI Auth.- Called Person (Mobile User) will be connected directly to the
Single Call- Trunk line programmed in TAC-1 in SBFT of mapped extension to
Ans. Sig make external call
5. Operator Called Person (Mobile User) will directly placed on the Operator
programmed for the GSM port
 Call Back on Mobile Port
Call Back Mode Selection
Call Back from same trunk
: DID , DISA or Operator
port or other OGTBG

Call back on same CLI or

alternate number in OG
List Number The number to which
system makes a call
 DDI Routing
On T1E1 PRI Trunk
 Direct Dial In (DDI) : T1E1 Trunk

Set of general features that defines the logic of identifying the

Destination Port and DDI Equivalent Numbers for IC/OG Calls
In T1E1 port parameters Configure the IC and OG (Time zone
based) reference id (01 - 64)
DDI Routing Ref ID (01-99) then configured for the corresponding
IC and OG Ref ID and the DDI Routing Table is referred for the
same.
Directory Number Service :
Each Station can be assigned by a unique number and call made to
the particular number will directly land on the Station know as
Direct Dial In (DDI) or Multiple Subscriber Number (MSN)
 T1E1 PRI Configuration : DDI Routing

GIVEN: PRI Pilot number: 2630500

Total DDI number range: 100 DDI numbers
i.e. from 2630500 to 2630599
Total DDI digit count: 3
Internal extension numbers that are to be mapped: 200 to 299

DDI Routing : Case Study 1

Incoming: PRI numbers 2630500 to 2630599 should land on extension numbers

200 to 299

Outgoing: When extensions 200 to 299 make outgoing calls the CLI
information forwarded on the network should be 2630500 to
2630599 respectively
Configure the T1E1 Port parameters
along with the IC / OG Ref ID

DDI Routing Ref ID for the

Particular IC Ref ID
OG Ref ID 01 & DDI Routing Ref ID 01
with Pilot number configured as 2630500

DDI Mapping done where DDI number

500 to 599 is mapped with flexible
numbers ranging from 200 to 299
 T1E1 PRI Configuration : DDI Routing

DDI Routing : Case Study 2

Incoming: DID should be enabled on PRI trunk number 2630500. If no

digit dialled in DID call should land on operator.
PRI numbers 2630501 to 2630599 should land on extension
numbers 201 to 299.

Outgoing: When extensions 200 to 299 make outgoing calls the CLI
information forwarded on the network should be 2630500 to
2630599 respectively.
DDI Incoming Ref table with
IC Ref ID 01 configured with
DDI Routing Ref ID 01 &
TFT 01
DDI Mapping for incoming done for 501 to 599 on 201 to 299 with DDI Ref ID 01

OG Ref ID 01 & DDI Routing Ref ID

02 with Pilot no. configured as 2630500

DDI Mapping for incoming done for

501 to 599 on 201 to 299 with DDI
Ref ID 01

DDI Mapping for outgoing

done for 500 to 599 on 200 to
299 with DDI Ref ID 02
TFT defined in the T1E1 port parameters referred when
incoming call comes on DDI number 500 which is not
mapped in DDI IC table. DID is enabled & TLG 02 assigned

DKP 001: Operator: defined in TLG 02

outgoing call management
 Start
Outgoing Call Flow
Station User dials
Trunk group Access
Codes

Which LCR No LCR System allots a free trunk from

type is the OG trunk bundle group End
selected? depending upon the rotation flag

Time Num Based Time + Num SP-SP LCR

Based LCR LCR LCR
System waits for System waits for
System finds the System waits dialing of entire no. dialing of entire no.
cheapest trunk from the for dialing of
group depending upon entire no. System ignores 1st digits
System finds the
the time on which call cheapest trunk from the from the dialed no. as per
is made & following group depending upon ignore digit count & finds
System Finds
rotation logic the time on which call cheapest trunk for the no.
Cheapest trunk
is made & no. that is from the OG Trunk bundle
for this no.
dialed out & following group as per the no. logic
rotation logic & rotation logic

A A A A
 A

No
Is Cheapest
Trunk Free?

Are other No
Yes
trunks available
System dials in this group
out the number Yes
System gives
Select next cheap busy tone to the
End trunk in this group station

System waits
for next action
from user

End
DKP Features configured
according to the SBFT
assigned to it
OG Trunk Bundle group defined
for each Trunk Access Codes
32 OG Trunk Bundle Groups
can be configured
 OG Trunk Bundle

Different Trunk ports that can form the members of an OTBG :

TWT, Mobile, BRI, T1E1 & SIP
TWT :- Start Channel No. : 001
Maximum Trunk count : 128
Mobile :- Start Channel No. : 01
Maximum Trunk Count : 32
BRI :- Start Channel No. : 01
Maximum number of Channels : 02
T1E1 :- Start Channel No. : 01
Maximum number of Channels : 30
SIP :- Start Channel No. : 01
Total Channels. : 32
Total 128 Bundle
members can be
configured
 OG Trunk Bundle : Rotation Type

Ascending Order: Always 1st channel will be selected for an

outgoing call if its not free then 2nd channel
001-128 (for TWT, E&M & Magneto)
01-32 (for Mobile & SIP)
01-30 (for DS1)
01-08 (for BRI)
Descending Order : Always the Last say 30 (T1E1) selected if not
free then 29th one & so on
128-001 (for TWT, E&M, & Magneto)
32-01 (for Mobile & SIP)
30-01 (for DS1)
08-01 (for BRI)
Cyclic : Always next Channel is picked up for a new Out Going Call
 ANT ( Automatic Number Translation )

The ANT modifies the number / part of a number dialed by the user
to relevant number that can be sent via the trunk line

Supports 8 ANT Tables & Each table can have 32 number strings

Dialed Number String : 16 (Maximum Length)

Substitute Number String : 40 (Maximum Length)

Application: Multi State Dialing

 Multi Stage Dialing
Eternity 2
Eternity 1 with
GSM PSTN
with Network GSM & Network
GSM Card TWT
Interface 0265 662505

User Dials 0265 662505

Extension of ETERNITY 1 will take DISA access of GSM Trunk of
ETERNITY 2 and PSTN no. dialed out through its TWT trunk
What is to be dialed by Extension of ETERNITY 1?
9974099763 (Mobile Trunk of ETERNITY 2 with DISA Pin Auth )
1079 (DISA code) 3001 (Extension no.) 2222 (Password) DISA Tone
#1 (Off Hook) 0 (Access code for TWT Trunk) 0265 662505 (The PSTN
No. to be Dialed)
Dialed No. String: 0265 662505
Substitute No. String: 9974099763 1079 3001 2222 #1 0 0265662505
Dialed Number string &
Substitute Number string
configured in the ANT Table
The 4 GSM Trunks configured as
the Bundle Member 002 and is
assigned different types of LCR
Types for the different OGTBGs
The 4 GSM Trunks
configured as a Bundle
and assigned as Member 2
The four different GSM
service providers configured
different cost factors
 Least Cost Routing
Various Service Provider can offer various call costs for various
locations, By selectively routing the calls on the Trunk line, the call
cost can be minimized
LCR chooses the most cost effective Trunks for making OG Calls.
All trunks that are allotted to extensions to make OG calls are assigned
a cost factor (01 to 99 SP)
Number Based LCR : Different SP‟s offers different rates for
different Areas/Phone Numbers . It uses Store and Forward dialing
Time Based LCR : Different SP‟s offers different rates during
different time of the day. Its LCR uses Online Dialing
Mixed LCR : SP‟s rate differs both Time wise and Number wise
(Mixed) . It uses store and forward dialing
SP Based LCR
Number Based LCR
Total 99 different no. strings can be
configured & assigned different
trunks with different cost factors
 Number Based LCR

Dials 9

User
Grabs
Trunk
Dials 0
 Time Based LCR
8 Different Time zone can be
configured with preference of
trunks defined by the cost factor

Select cheapest
Service Provider
as per time
 Time Based LCR

Time zone:
9:00 To 13:00

Time zone:
13:00 To 18:00

User
Grabs
Trunk Time zone:
18:00 To 9:00
Dials 9
 Number + Time Based LCR

99 different number strings for 8 Different

Select cheapest Time zone can be configured with preference
Service Provider as of trunks defined by the cost factor
per time & number
 SP Based LCR :

SP offers different rates for calling a number of his own network

and different rates for calling a number in another network

When the number is dialed out the system ignores the area code
and then starts checking number and route the calls accordingly

Programmable ignore digit count in the Area Code Table

SP Based LCR
TWT 001: Tata line, Cost factor: 05
TWT 002: Reliance, Cost factor: 06
0265: Vadodara code / 022 : Mumbai code, Strip the
Area codes Hence the digit dialed out will consider
3 : Reliance / 6 :Tata from the LCR :SP Based
 Select cheapest Service Provider as
per starting code of service provider

Select starting code of

service providers as per
your requirements
 SP Based LCR :

Dial 0265 334456

Ignore Digit : 4
From SP table : 3 referred Call Placed
Vadodara:
0265 334456
Call Placed

Dial 022 367678 RELIANCE

Ignore Digit : 3 Reliance trunk
From SP table : assigned in SP
3 referred table for digit 3

Mumbai Code
022 367678
 TFT
(Trunk Feature Template)
 Trunk Feature Template

• Set of features that defines the behavior of a Trunk

• 50 different Trunk feature templates can be

assigned.

• TFT is assigned to the Trunk ports such as TWT, T1E1

PRI, BRI , GSM, E&M & SIP
8 Different Time Tables:
Schedule of 3 Time zones
(WH,BH,NH) for Entire week

4 different Operators Time zone wise:

When caller dials 9 using DID, call
routed to the routing group defined as
operator for a trunk in a particular zone
 Some parameters configured in
Trunk Feature Template (TFT)
Priority
SMDR OG Storage Enable Flag
SMDR IC Storage Enable Flag
Hold on DSS key Press Enable Flag
Force Account Code Enable Flag
Fax Landing Group
Call Cost Calculation Pulse Rate option
Call Cost Calculation Time Schedule
 Priority of Trunk
Each Trunk of Eternity can be assigned a Priority level ranging
from 1 To 9 with 1 being the lowest and 9 being the highest
priority

Whenever there are incoming calls on multiple trunks, the call on

the trunk with higher priority will be answered by the Operator
station first

By Default priority of all trunks is set to 9

 SMDR OG Storage

This flag is used to enable/disable the storage of details of

outgoing calls from the trunk. By default enabled.

SMDR IC Storage

This flag is used to enable/disable the storage of details of

incoming calls on the trunk. By default enabled.

SMDR : Station Message Detail Recording

 Hold on DSS key Press
This flag defines the „Hold‟ state of the external called party, when
an extension user presses a DSS key to dial another port

E.g. : Suppose DKP-001 in in speech with external party on trunk

port TWT-002 and amidst the call he presses a DSS key to call
another another extension port DKP-002

Hold Flag Enabled: TWT-002 will be played Music on Hold, DKP-

001 will get RBT and call placed on DKP-002

Hold Flag Disabled: TWT-002 will be disconnected. DKP-001 will

get RBT and call placed on DKP-002
 Forced Account Code Flag

When this Flag is enabled, the system will prompt extension users
to dial Account code whenever they grab a Trunk to dial out a
number

System will allow extension users to dial out numbers only after
they have dialed the Account code or Name.

Details of all calls dialed out with account code are recorded in
Station Message Detail Recording report.
 FAX Landing Group

The stations (SLT) to which FAX machine(s) are connected can be

programmed in a “FAX Landing Group”

Incoming calls detected as FAX calls by the system will be routed to

the FAX TLG

Currently the system detects FAX call on SIP trunks only

 Call Cost Calculation (CCC)

Eternity can calculate the cost of calls made by a station

When a call is made the Call Cost Rate option & the Call Cost Time
Schedule defined in the TFT of the trunk is checked

According to the pulse rate option (1,2,3,4) and the area code the pulse
rate type is known
Then the time of call is verified with the time schedule/zone defined
T1, T2, T3 & T4
Duration and cost of 1st unit & Additional units of the pulse rate type
corresponding to that time schedule is then found and used to calculate
the call cost
License is Required for activation of this feature in ETERNITY V10
 Call Cost Calculation (CCC)

ETERNITY provides customization to calculate the cost for

external calls automatically & there is no need of additional Call
Billing Software to calculate the cost for external calls made from a
Station
Only unit charges and service charges in the CCC General Parameters
have to be programmed in the system in case of availability of
“16KHz” on TWT
In case of “Polarity Reversal” on TWT or “Connect Signal” on T1E1
Trunk then following parameters has to be programmed in the System
Parameters: Area Codes ,Time Zones , Pulse Rates

Eternity supports 4 Time Zones, 32 pulse rate types, 999 area codes
System will check the call cost calculation
pulse rate option and the time zone T1, T2,
T3 or T4 within which the call is made
According to the Area code defined here &
the pulse rate option defined in the TFT the
Pulse Rate Type is selected from this Table
This table is referred to find whether its
Normal Working Day or Holiday so as to
refer Normal Pulse Rate Table or Holiday
Pulse Rate Table accordingly
1st Unit & Additional Unit cost defined
here : Normal Pulse Rate Table
1st Unit & Additional Unit cost defined
here : Holiday Pulse Rate Table
 Service charge

Cost of call = cost of first unit + (number of additional units

* cost of additional units) + service charge
 Call Cost Calculation (CCC)

Route 1 9974099763
Rs.1 for 120 sec

Route 2
PSTN
Rs.1 for 60 sec

Note: LCR rule applicable here. If Route1 is busy let the caller to use Route2 (Costlier)
 Trunk Budgeting

Different service providers offer different schemes

Define Call Budget with Specific Amount and Minutes

Applicable to TWT, DS1, BRI, GSM/Mobile and VoIP

Lock Trunk Once Budget gets Exhausted

Amount/Minutes/Calls assigned on Trunk can be Changed to a

Specified Value, Manually or Automatically on Specified Date of
Every Month
 Trunk Budgeting

If Call Budget type defined is Amount. Say suppose Rs. 9999 is

defined. Cost of each call will be calculated using CCC table.
Say 1 unit & also Additional unit = 180 sec = 1.10 Rs. = 3 minutes
Total calls:
1st call : 2 minutes = 1.10 Rs.
2nd call : 3 minutes = 1.10 Rs
3rd call : 4 minutes = 1.10 +1.10 = 2.20 Rs.
Total = 3.30 Rs.
In this manner when the amount exceeds Rs. 9999 calls wont be
allowed to be made from that trunk
Similarly if Call budget Type defined is in Minutes say 22222
minutes. Then if total call duration of all calls made using that trunk
exceeds 22222 minutes further calls wont be enabled
Similarly Call budget Type - Calls say 2000 is defined then total 2000
calls will be permitted for that trunk
If Scheduled Reset Flag is
Enabled than call Budget will
get Reset on the Defined Date
 SBFT
(Station Basic Feature Template)
 Station Basic Feature Template

• Set of features that defines the basic features of a

station

• 50 different Station Basic Feature templates can be

assigned.

• SBFT can be assigned to following port types : SLT,

DKP, E&M, PRI, BRI, VOIP
 Parameters configured in
Station Basic Feature Template (SBFT)

Time Table Toll Control Level 2: Call Privilege

Operator Toll Control Level 3: Call Privilege

COS Toll Control Level- Call Budget

Consumed
Call Budget Enable Flag Store Outgoing Calls

Toll Control Level 0 (WH , BH & NH): Store Incoming calls

Call Privilege
Toll Control Level 1: Call Privilege
8 Different Time Tables:
Schedule of 3 Time zones
(WH,BH,NH) for Entire week

4 different Operators Time zone wise:

E.g. : When a station dials 9 call is routed
to the routing group defined as operator
in the SBFT for the particular zone
 Class Of Service

Group of features that can be flexibly assigned to different users

according to the requirement.

Different COS can be assigned for a Station and trunk in different

Time Zones as per selected in its SBFT & TFT

Almost 52 different features and 20 different COS can be

configured as per requirement.

Assign the COS level in the desired SBFT Time Zone wise &
assign the SBFT to Station.
 Features in Class Of Service
Account code CLIR
System Admn Mode Access CLIR override
System Admn Station CO Call Waiting
ACB: Busy Conference
ACB No Reply Continued Dialing
Auto Redial Conversation Recording
Auto Redial Priority Decrement Dynamic Lock
Timer for Internal calls
Background Music DISA
Barge in DND
Call Forward DND override
Call park Door Phone Settings
Call pick up DOP Turn on/off
Change Room Clean Status Dynamic Lock
Change Time Zone Forced Answer
 Features in Class Of Service
Forced Release Order Privacy From DID
Global Directory Part #1 Privacy From Interrupt Request, Barge in & DND
override
Global Directory Part #2 Privacy From Raid
Global Directory Part #3 Raid
Hot desk RCOC ( Return Call to Original Caller)
Hot Line Room Monitor
Interrupt Request Selective Port Access
Live Call Screening Trunk Reservation
Live Call Supervision Trunk-Trunk Transfer
Manual Priority Intrusion Basic Features : Internal call, Call Hold,
Message Wait ( Set/Cancel) Call Toggle, Call Transfer, Dept. call,
Operator Access, Redial
Mini Bar Details
Paging
Forced Release Order
 Call Budget
When call budget is enabled for a station it limits the out going calls
made from the Station according to the budget assigned to the station
The Budget exhaust period is 1 month (fixed)
How it Works??????
When an extension allotted call budget makes a call, system checks its
budget
If consumed amount is within the budget limit, system allows to make
call according to the toll control levels defined for the station
After the call ends system calculates & adds the call amount to the
extension‟s account.
If the consumed amount exceeds the budget limit, system will
consider the call budget exhausted
Hence the extension user will be allowed to make calls only as per the
Toll control assigned for the call budget consumed state
How to assign Call Budget to a station?

Login as System
Administrator
System Administrator
(SA) Mode Password
Station Properties -
Select the station that
has to be allotted budget
Call Privilege Type - Limited Calls :
Program the Allowed List with numbers that
should be allowed to be dialed out & Denied
List with numbers that are to be restricted
16 Different number lists can be programmed.
Each number list can contain up to 999
number strings : Location index : 001 to 999
Number List
 Start

Station grabs a Trunk

Number List Station dials an
external number

If the dialed number

String Matches with Yes
any of the number in System dials the
the external Number number
list programmed for
Allowed List
End
No

If the dialed number

Yes No
String Matches with any
System gives System dials the
of the number in the
error tone number
external Number list
programmed for Denied
List
End End
 Toll Control

An expense control feature that enables to define a call privilege to

an extension

5 types of call privileges:

No calls Local calls
Regional calls National calls
International calls
The allowed & denied list for these can be programmed by
selecting the corresponding privilege in the Regional settings
(Jeeves).
Toll control not applicable for Emergency nos.
 Program Allowed & Denied
number lists for Local calls here
Program Allowed & Denied number
lists for Regional calls here
Program Allowed & Denied number
lists for National calls here
Program Allowed & Denied number
lists for International calls here
 Toll Control Levels

Toll control level 0 : Time zone based. It supports an additional

call privilege called Limited calls. The allowed and denied
numbers are programmed in the corresponding external number list

Toll control level 1 : Default privilege- Local

Toll control level 2 : Default privilege- National

Toll control level 3 : Default privilege- No calls

Level 1,2 & 3 are not Time zone based

Toll control-Call budget consumed: Applicable when Call budget is
enabled for extension & the call budget assigned has already been
consumed. In this case the extension will be enabled to make calls
according to the call privilege defined in this field
 Dynamic Toll Control

Allows an extension to change his Toll control level

Allows the SA/Operator to change the toll control level assigned to

extensions.
Assign a station COS group with Dynamic Lock and the Decrement
Dynamic Lock Timer for Internal Calls enabled
Dynamic lock : Manual

Extension user sets dynamic lock manually by entering the user

password & selecting the toll control level Or
The operator sets dynamic lock manually by entering the extension
number and selecting the toll control level.
Dynamic lock timer set to 00
 Dynamic lock : Automatic
Allows an extension or an operator to select a desired toll control
level and set the Dynamic lock timer (01 to 99 minutes)
How it Works?????
When set, System waits for the duration of timer.
At end of each outgoing call made during this period the system will
restart timer again.
If no call made till expiry of timer, system will change the toll level
back to the previous level
If „Decrement Dynamic Lock Timer - Internal Calls‟ is enabled in the
COS of the extension and an internal call is made during the period of
the lock timer then the system will start decrement of the timer and
will change the toll control level to the previous level on expiry of the
timer.
 Points to recall for Dynamic lock
When Dynamic Lock - Manual is set (Timer set to 00), the
extension user / Operator must dial the Feature access code to
restore the previous Toll Control Level

When Dynamic Lock - Automatic is set (Timer set to desired

number of minutes), the system will restore the previous Toll
Control Level at the end of the Timer

The default User Password should be changed so as to enable the

Dynamic Lock Feature for the particular user / Extension.
 Dynamic lock : Extension User : How to Use ???
To set Dynamic lock level : Dial 141 - Enter User Password - Select
Toll Control Level : 0,1,2 or 3 (DKP) / Dial 0,1,2 or 3 - Press Enter
Key (DKP) - Confirmation tone
To set Dynamic Lock - Manual : Dial 142 - User Password - 00 (Lock
Timer in minutes) - Confirmation tone / Replace Handset

To set Dynamic Lock - Automatic : Dial 142 - User Password - XX

(Lock Timer in minutes max 99) - Confirmation tone - Replace
Handset
 Dynamic lock : From SA mode : How to Use ???
Enable „Allow SA commands‟ in the COS of the Extension from
which SA login is done

To change Dynamic lock level (DKP): Dial 1072 002 - Enter

Extension number on prompt - Select the option „Change Toll Ctrl.
Level‟ - Press Enter & select the desired Toll Control Level 0,1,2 or
3 -Confirmation Tone

To set Dynamic lock level (SLT): Dial 1072 002 - Feature Tone -
Dial Extension number - Feature Tone - Dial 2 : Code for „Change
Lock Timer‟ - Dial 00 - Confirmation Tone
 Dynamic Lock Manual : SA Mode
DKP : Dial 1072 002 - Extension number - Select Change Lock
Timer - 00 minutes - Confirmation Tone
SLT : Dial 1072 002 - Extension number - Dial 2 (Change Lock
Timer) - Dial 00 - Confirmation tone -Replace Handset
Dynamic Lock Automatic : SA Mode
DKP : Dial 1072 002 - Extension number - Select option „Change
Lock Timer‟ - Enter Timer value (max 99 minutes) -
Confirmation Tone
SLT : Dial 1072 002 - Feature Tone - Extension Number- Dial 2
(Change Lock Timer) - Dial number of minutes of Timer -
Confirmation Tone - Replace Handset
SMDR OG/IC Call Storage Flags

Records of Outgoing(OG) /
Incoming (IC) calls made from a
station can be stored in the SMDR
buffer by enabling the flag
License management
 LICENSE Management
• Certain Features of ETERNITY requires purchase of a LICENSE
• When one buys ETERNITY, a unique license number is obtained & a
set of „License Free‟ features are loaded in the system
• To use the Features that require a license, first of all one needs to
contact his dealer/ distributor or MATRIX Technical Support Team &
send them the requirement along with his existing License Key.
• You will get a new License Key with the Feature set you requested
• To activate the new set of Features :
Log in to Jeeves as System Engineer in Full Programming Access
Click on „License Management‟ Link and Enter the New License key
number in the field „Enter License Key‟ & Submit.
• On Successful Entry you get message „License Key is Activated‟ &
Your System restarts with the new Service Profile
Enter the new License Key
Consisting of 56 Alpha-
numeric characters

The Function Modules &

Feature Suites for which you
have purchased a License
will be displayed in your
Service Profile.
Each Time one buys a new
License the Service Profile is
updated accordingly
 LICENSING :- Feature Suites
Features that Require License are as Follows :

1) PLCC : The Functional Module contains a set of features

supported by ETERNITY when it is deployed in a (PLCC) Power
Line Carrier Communication network of electric utilities.

The Features include:

- CCS (Compressed Control Signal) Signaling when end point &
transit
- Express Signaling
- Seizure Pulse & Release Pulse Signaling
 LICENSING :- Feature Suites
Features that Require License are as Follows :

2) Hospitality: Set of Special Telephone & Guest/ Patient features

for a Hotel/Hospital
The Features include:
- Room Shift
- Check-in, Check-out
- Change Room Occupancy
- Floor Service
- Change Room Clean Status
- Front Desk User GUI (Web Interface)
 LICENSING :- Feature Suites

Features that Require License are as Follows :

3) PMS (Property Management System) : ETERNITY supports

interface for PMS i.e. Application Software commonly used by
hotels to manage their administration functions.
Features: It Supports :-
Proprietary PMS Protocols of Matrix
- Matrix PMS Type 1
- Matrix PMS Type 2
as well as Micros Opera
* License for Hospitality Module is a Pre-requisite for PMS*
 LICENSING :- Feature Suites
Features that Require License are as Follows :
4) Business Feature Suite: Features that are included :-
- Multi-Party Conference
- SMDR Buffer [To increase capacity OG (6000), IC (5000) &
Internal(1000) which is only 200 for each before]
- SMDR Online mode
- Call Cost Calculation
- SMDR Posting
- Call Budget on Station
- Call Budget on Trunk
- Closed User Group
- Multi Stage Dialing
 LICENSING :- Feature Suites
Features that Require License are as Follows :
5) Q-Sig : When ETERNITY is networked with another ETERNITY
or any other ISDN-PBX, Q-Signaling is supported to facilitate
feature transparency between the PBXs in the network
6) Gateway : When ETERNITY is used as Universal Gateway, this
License is required to activate Gateway Functionality
7) Mobility Feature Suite: Included Features are:-
Call Back on Tunks
RCOC
BCCH Selection
SIM Balance Inquiry & Recharge
Mobility Extension ( DISA CLI Authentication, Call Forward to
External No., Scheduled Call Forward)
 LICENSING :- Feature Suites
Features that Require License are as Follows :

8) Dealer Board: You need to buy a Dealer Board License for the
DKP Ports to which you want to connect and use EON as a
Turret

9) SIP Extensions : ETERNITY supports up to 500 SIP extensions,

depending on your model. With this License, you can register
any
SIP enabled device with the VoIP Card of the ETERNITY.
Without a License you cannot register any SIP Extension.
Clock synchronization
in isdn
 What is Clock Syncronization

• ISDN is a Synchronous Network

• Each of the ISDN terminal connected to each
other should be synchronized to single Clock
Source
• All Telco Lines are synchronized to single
clock source
MATRIX COMSEC PVT. LTD.

|Vadodara | Gujarat | India |

Phone : +91 2668 263172/73
Fax : +91 2668 262631
Training Querries: [email protected]
Training Contact : +91 9724341602

Technical Support Hours IST:

America | 19:00 to 03:00 | skype: support_matrixamerica | Ph. : +91 7600014634 / 9898074305 |
Europe | 14:00 to 23:00 | skype: support_matrixeurope | Ph. : +91 7600014834 |
AsiaAfricaMiddleEast | 08:30 to 17:00 | skype: support_matrixaame| Ph. : +91 9974044583 |
Domestic Night Support | 14:00 to 22:00 | skype : support_matrixindia | Ph. : +91 9724341600 |
Domestic Day Support | 08:30 to 17:00 |