SEMESTER III

Course Title: I.T. PROJECT MANAGEMENT

Course Code: CSIT705
Course Objectives:
IT Project management is an area of project management that has an emphasis on computer
technology. Often projects failure due to the approach towards its implementation. Software
project management consists of the various methodologies and tools that assist in the successful
completion and implementation of an Software project. This course covers the nitty-gritties of
project management where students will learn what project management involves and how to
approach it successfully.
Course Contents/Syllabus:
Module I
Introduction to Project, Project Management and IT Project Management. Project dimensions,
Portfolio Management, Program Management, and Relationship between Project, Program and
Portfolio Management. Project vs. Operations Management, PMO Functions, Enterprise
environmental factors. Role of Project Manager and Competences of Software Project Manager,
Stakeholders, Project Roles, Role of Organisations Culture, Style and Structure on Project
Management, Product and Project Life cycle. Process Overview, Project Management Process
Interaction, Introduction to PMI Process Groups and Knowledge Areas, Project and Product Life
cycles. Software Development Product Life Cycle Processes and Activities, SDLC selection
criteria.
Module II
Project Charter, Develop Project Management Plan, Direct and Manage Project Execution,
Monitor and Control project work, Perform Integrated Project control, Close project or phase.
Define goal and scope, Verify scope, Control Scope, Flexibility Matrix, Creating Project Charter,
SPMP, Approaches to create WBS. Define Activities, Sequence Activities, Dependencies
consideration, Estimate Activity Resources, Estimate Activity Duration, and Activities for various
Life Cycle Models.
Module III
Different Size Measures, process of Estimating the Size of a software, Reuse Estimation, LOC,
Function points. Scheduling fundamentals, Gantt Charts Control Schedule, PERT, CPM
Scheduling Levelling Resource Assignment, Crashing and Fast Tracking. Implementation on MS
Project 2010.
Module IV
Project Cost Management, Effort Measures, Types of Cost Estimates Model, Cost Estimation
Tools and Techniques, COCOMO Cost Estimation Model, Problems with Cost Estimation, Cost
Budgeting, Preparing Cost Baseline. Project Progress Management Earned Value Management
and Earned Value Tracking.
Module V
Risk Management Introduction, Risk Management Models, Risk Identification, Analysing and
Quantifying Risks. Monitoring and Controlling Risks, Risk Categories, Sensitivity Analysis, Risk
response Planning Developing Risk Management Plan. Quality planning, Quality Assurance,
Quality Control, Total Cost of Quality, Building SQAP. Keys to Managing People, HRP,
Acquiring, developing and managing the Project Team, Resource Assignment, Loading and
Levelling. Communication Planning, Information Distribution, Performance Reporting,
Managing Stakeholders. Planning purchase and acquisition, Planning Contracting, Administering
the Contract and Closing the Contract. Identification of objects in s/w conf., version control,
change control, configuration audit, status reporting. Handling challenges of Large Projects.
Text & References:

• PMI-PMBOK 4th Edition

• Shaffer & Shaffer(2006),Quality Software Project Management, Pearson Education.
• Hughes B & Cotterell M (2010), Software Project Management, Tata McGraw-Hill
• Leffingwell D (2009), Managing Software Requirements: A Unified Appr
• Henry J (2009), Software Project Management, Pearson Education
Course Title: Business Intelligence & Data Analytics
Course Code: CSIT709
Course Objectives:
Data mining is the discovery of hidden information from historical data. With data mining, it is
possible to better manage product warranties, predict purchases of retail stock, unearth fraud,
determine credit risk, and define new products and services. This course introduces basic data
mining technologies and their use for business intelligence.
Course Contents/Syllabus:
Module I : An Overview of Business Intelligence, Analytics and Decision Support
A Framework for Business Intelligence (BI). Intelligence Creation Use and BI Governance.
Transaction Processing Versus Analytic Processing. Successful BI Implementation. Analytics
Overview. Brief introduction to Big Data Analytics.
Module II Data Warehousing
Data Warehousing Process Overview. Data Warehousing Architectures. Data Integration and the
Extraction, Transformation, and Load Processes. Data Warehouse Development. Data
Warehousing Implementation Issues. Real-Time Data Warehousing. Data Warehouse
Administration, Security Issues and Future Trends
Module III Business Reporting, Visual Analytics and Business Performance Management
Business Reporting Definitions and Concepts. Data and Information Visualization. Different
Types of Charts and Graphs. The Emergence of Data Visualization and Visual Analytics.
Performance Dashboards. Business Performance Management. Performance Measurement.
Balanced Scorecards. Six Sigma as a Performance Measurement System
Module IV: Data Mining
Data Mining Concepts and Applications. Data Mining Applications. Data Mining Process. Data
Mining Methods. Data Mining Software Tools. Data Mining Myths and Blunders.
Module V: Text and Web Analytics
Text Analytics and Text Mining Overview. Natural Language Processing. Text Mining
Applications. Text Mining Process. Sentiment Analysis. Web Mining Overview. Search Engines.
Web Usage Mining (Web Analytics). Social Analytics
Module VI Big Data and Analytics
Definition of Big Data. Fundamentals of Big Data Analytics. Big Data Technologies. Data
Scientist. Big Data and Data Warehousing. Big Data Vendors. Big Data and Stream Analytics.
Applications of Stream Analytics
Module VII Analytics: Emerging Trends and Future Impacts
Location-Based Analytics for Organizations. Analytics for Consumers. Recommendation
Engines. The Web 2.0 Revolution and Online Social Networking. Cloud Computing and BI.
Impacts of Analytics in Organizations: An Overview. Issues of Legality, Privacy, and Ethics. The
Analytics Ecosystem
Text Book:

• Business Intelligence: A Managerial Approach (2011) Turban, Sharda, Delen, King,

Publisher: Prentice Hall, Edition: 2nd, ISBN: 13-978-0-136-
• Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support
Applications by Larissa T. Moss
Reference Text

• The Visual Display of Quantitative Information by Edward R. Tufte

• Business Intelligence: Making Better Decisions Faster by Elizabeth Vitt , Michael
Luckevich, Stacia Misner
• Business Intelligence Competency Centers: A Team Approach to Maximizing
Competitive Advantage (Hardcover)by Gloria J. Miller
Course Title: E-Business and Trade
Course Code: CSIT723
Course Objectives:
To acquaint the students with basic principles e-commerce and to develop a broad understanding
of e-business and its dimensions, including driving forces and impact on business, individuals,
culture, and global economics. Also, to know the various aspects of e-commerce transactions.
Course Contents/Syllabus:
Module I: Foundation of Digital-commerce
Digital Commerce Foundation. Definitions Advantages and Limitations of EC. The Driving
Forces behind EC. Impact of Digitization on business operations. Launching a Business on the
Internet. Digital Challenges of a traditional management strategy
Module II: Digital Business Models
E-business: Characteristics. What is a business model. Digital as a business model. Digital
business models in practice. Asymmetric business models – creating unfair advantage
Module III: B2B Marketing
What is B2B Marketing. Push & Pull and the 4W’s Approach. B2B: Product Marketing. B2B:
Price Marketing. B2B: Promotion Marketing. B2B: Place Marketing
Module IV: E -Security & Electronic Payment Systems
Electronic Payment Media. Payment System Models. Cyber Banking. Risks in Cyberspace.
Protection and Recovery. Encryption
Module V: Emerging Trends in Digital Business
New trends & technologies (cloud computing, mobile and tablet apps, etc.). Embedding new
technology in organisations. Developing competitive advantages through technology.
Communities of practice, diverse venture teams and socio-technical systems needed to create
successful digital models. The creation and development of a digital transformation plan
Text Reading:

• Turban, Lee, King and Chung, Electronic Commerce- A Managerial Perspective,

Pearson Education

• Awad Elias M, 2004, Electronic Commerce: From Vision To Fulfillment Prentice Hall,
4th Edition
References:

• Joseph P T, 2000- Electronic Commerce: A Managerial Perspective Prentice Hall.

• Ravi Kalakota and Andrew B Whinston, 2002, Frontiers of Electronic Commerce Addison
Wesley
• Parag Diwan and Sunil Sharma, 2002, Electronic Commerce (Excel Books, New Delhi)

• Kennith Laudon and Jane Laudon – Management Information Systems: Managing the
Digital Firm 2005, (Ninth Edition) Prentice Hall.

• Raymond Frost and Judy Strauss, 2002, "E Marketing", Prentice Hall
Course Title: SYSTEM ANALYSIS & DESIGN
Course Code: CSIT729
Course Objectives:
The objective of this course is to provide adequate understanding of systems concept, system
analysis, and systems design, which would help them in having efficient and workable information
system for management. To provide an understanding the role of Hardware and Software for
realizing organizational Objectives and automation. To provide an understanding of the role of
systems analyst and software development firms for their role in distributing meaningful ERP
modules and other business intelligent system. To provide an understanding of the role of system
analysis and design within various systems development stages. To develop an awareness of the
different approaches that might be taken to systems design. To understand the activities of the
management and systems analyst, and in the overall development of system. To develop an
understanding of Testing software and complying the various software quality parameters. To
develop an understanding of how to migrate old data within newly developed system with the help
of various techniques.
Course Contents/Syllabus:
Module I – Understanding System Concepts and Use within Industry
Importance and Meaning of System, Role of system / Information system in creating effective
organization, Role of system / information system in value generation within organizational
level/structure Role of automation system in business process and integrated business modules-
manufacturing and service industry Traditional verses Online based ERP system Types of Systems
and its element.
Module II – Understanding System Analysis and Design
Understanding the meaning of System Analysis and Design Figure out various reasons for
Conducting system analysis Role of Management in conducting system analysis to cater
competition and incorporating latest technology within the process Role of Software development
firms-SAP, ORACLE, BAAN, PEOPLESOFT, MICROSOFT and GOOGLE in providing ERP
and Business Intelligent Software/System. Role of System Analyst and its function Attributes of
System Analyst
Module III – Requirement Determination and Development Life Cycle
Understanding the needs for developing/upgrading system Defining the type of system-Integrated,
stand alone, Automated and Online based System Methods / tools used for collecting and
recording facts and requirements from users Various system development tools- Computer Aided
Software Engineering (CASE), Joint Application Development (JAD) and Rapid Application
Development (RAD) Introduction of System Development Life Cycle (SDLC) and Agile
Module IV Feasibility Study and Negotiation
Understanding / Importance of Feasibility Study/ Analysis Various Consideration while
conducting Feasibility Study Steps of Conducting Feasibility Study Understanding feasibility
Aspects: - Economical, Technological and Behavioral Understanding the system performance
aspects- Data Center, Traditional HDD verses SSD, RAID, Integration of hardware and Software
and Mainframe by giving examples of YouTube, Flipkart and Google Services Preparing
Feasibility report and presenting final draft for system proposal Negotiation strategy
Module V- System Analysis, Design and Testing
Understanding the structured Tools- System Flow Chart, Data Flow Diagram, Data Dictionary,
Decision Table, Decision Tree, and structured English for defining system specification with
examples. Designing candidate system using structured tools Steps in Designing system Designing
of –output system, input system, process, file design/Data base and interfaces Understanding the
role of testing and its types Understanding the various software quality assurance
Module VI – System Implementation/ Maintenance and Review
Understanding the importance of Implementation within organization Training to the Users on
candidate system Conversion Strategy / integrating old system into new system Choosing the best
implementation strategy Maintenance plan/ AMC Review of organizational effectiveness
Understanding the various reasons for success and failure of ERP system within organization
Text & References:

• Avison, D. and Fitzgerald, G. Information systems development: methodologies,

techniques and tools, McGraw-Hill
• Silver and Silver, System Analysis and Design, Addison Wesley
• James A. Senn-Analysis and Design of Information Systems
• System Analysis and Design, Elias M Awad
Course Title: Web based Business Process
Course Code: CSIT717
Course Objectives:
To acquaint the students with basic principles of the principles of the Internet and the World Wide
Web, to develop a broad understanding of digital customers;
Course Contents/Syllabus:
Module I : Web enabled Business fundamentals
Internet Basics: Internet, Intranet, Extranet, Portals, Web and Wireless, e-Business & e-Marketing.
Markets (including B2C, B2B and C2C), the web media landscape - key trends emerging trends,
the impact of web on businesses. How significant is web in doing businesses?
Module II: Virtual Value Chain
The Virtual Value Chain: Marketplace vs. Market space - Visibility, Mirroring Capability and
New Customer Relationships - The Network Economy - "Moore's Law" and "Gilder's Law" - E-
Marketplaces and Economic Impacts, Consumer Behavior on the Internet: Demographic,
geographic, psychographic and behavioral factors.
The Web Marketing Mix: Continuum of purely virtual to purely physical products- Product in the
Internet Marketing Mix - presenting product online, building a brand – Price in the Internet
Marketing Mix - Importance of price competitiveness to e-Business - Place in the Internet
Marketing Mix : the importance of fulfillment, logistical considerations- Promotion in the Internet
Marketing Mix - reaching the e-consumer
Module III: Understanding Online Customer
Understanding customer on the Internet: Motivations for shopping on the net – attributes of online
shopping, Sources of data collection on the web, (HitWise, comScore demos),Using surveys,
Observational research - click-tracking, heat-mapping ,Third-party data sources, Site centric
systems. Principles of website design: customer experience and usability: Alternative approaches
to website design, Usability and accessibility, researching your site visitors
Module IV : Planning and managing website development:
The role of the website, Planning and briefing web projects - internal stakeholders and selecting /
briefing external partners , The project plan - key elements to be included, Web technologies -
CMS, XHMTL, CSS, mash-ups, XML feeds, AJAX etc., video streaming and rich media,
Information architecture - planning customer journeys. Principles of effective website design:
content, page layout, style sheets and navigational tools, Copywriting for the web. Wireframes -
testing and implementing website designs, Budgeting for web projects
Module V: Customer Experience on the web
Customer Experiences on the Web: The web's ‘unique capabilities’ – Interactive communications
with customers for - organizational learning, service capability, convenience. Application of web
in different businesses: Marketing, Accounting, Human Resource, Advertising, Operations.
Regulation, permission and codes of practice: An overview of today's online legal environment -
key legislation affecting web businesses, Intellectual Property Rights - how to protect your assets
online, Data Protection - everything you need to know about protecting customer data, Digital
signatures, Global trading perspectives, Domain names and registered trademarks (TM) online,
Social media and the law - what are the implications of Wikis, blogs, peer-2-peer communities
etc, Web analytics - what are the options and their respective benefits? Module I : Web enabled
Business fundamentals 10%. Internet Basics: Internet, Intranet, Extranet, Portals, Web and
Wireless, e-Business & e-Marketing. Markets (including B2C, B2B and C2C), the web media
landscape - key trends emerging trends, the impact of web on businesses. How significant is web
in doing businesses?
Text & References:

• Joseph P T, 2000- Electronic Commerce: A Managerial Perspective Prentice Hall.

• Ravi Kalakota and Andrew B Whinston, 2002, Frontiers of Electronic Commerce Addison
Wesley
• Parag Diwan and Sunil Sharma, 2002, Electronic Commerce (Excel Books, New Delhi)
• Kennith Laudon and Jane Laudon – Management Information Systems: Managing the
Digital Firm 2005, (Ninth Edition) Prentice Hall.
• Raymond Frost and Judy Strauss, 2002, "E Marketing", Prentice Hall
• Online Marketing- Richard Gay, Alan Charlesworth and Rita Esen,
• Understanding Digital Marketing –Damian Ryan and Calvin Jones
 SEMESTER IV
Course Title: ENTERPRISE MANAGEMENT
Course Code: CSIT723
Course Objectives:
Today Enterprise comprises of various stakes holders, such as employer, partners, customers and
managing them is the key factor. This course is designed to provide a comprehensive insight into
theoretical foundations, concepts, tools and current practice of enterprise systems. This course
exposes students to core business processes and how these processes are implemented with
enterprise resource planning (ERP) systems in organizational settings.
Course Contents/Syllabus:
Module I Decision Support and Business Intelligence
Managerial Decision Making and Information Systems, Decision Support Developments,
Executive Information Systems, Data Warehousing, Access, Analysis, Mining and Visualization,
Group Decision Support Systems, Intelligent Decision Support Systems, Knowledge-based
Decision Support Systems, Knowledge Acquisition and Validation, Knowledge Representation,
Knowledge Management
Module II Overview of ERP Systems and Business Processes
e-Business Backbone, Introduction to ERP, Mapping business processes in an organization and
case for process improvement (BPR), Managerial issues in implementing ERP systems for
organization- Risks and Benefits, Implementation Drivers: Critical Success Factors,
Implementation Models, Selection Process, “ERP gone bad” Lessons from real‐world failures.
ERP and Related Technologies, Extending ERP systems to suppliers and customers. (SRM, CRM,
SCM), Emerging Trends in Enterprise Systems,
Module III e-CRM
Commerce in the 21st century, e-Business Models, Enterprise 2.0, Social CRM and CMR – social
networks, wikis, blogs, e-Marketing, e-CRM, e-Business Security/Payment Services, Sales 2.0,
Sales Intelligence, Analytics.
Module IV Enterprise Systems and Supply Chain Management
Collaborative Value chain, Overview of Enterprise Systems and Supply Chain Business
Processes, The sales order‐to‐cash process and purchase‐to payment, The Procurement Process
and SRM Systems, eSCM, e-Procurement, Integrated Processes and Supply Chain, VRM,
Logistics Activity Profiling and Mining, Logistics Information Systems, Web Based Logistics,
OLTP
Text & References: Turban, Efraim; Sharda, Ramesh; Delen, Dursun Decision Support and
Business Intelligence Systems Leon, A., “Enterprise Resource Planning”, Tata McGraw-Hill,
INDIA Paul Greenberg, CRM at the speed of light, , Tata McGraw-Hill, INDIA Essentials of
Business Processes and Information Systems Simha Magal and Jeffrey Word. ISBN‐13: 978‐0‐
470‐23059‐6 Integrated Business Processes with ERP Systems (2010),
Course Title: INFORMATION SECURITY &RISK MANAGEMENT
Course Code: CSIT726
Course Objectives:
This course focuses on the fundamentals of information security that are used in protecting both
the information present in computer storage as well as information traveling over computer
networks. Interest in information security has been spurred by the pervasive use of computer-
based applications such as information systems, databases, and the Internet. Information security
has also emerged as a national goal in the United States and in other countries with national
defense and homeland security implications. Information security is enabled through securing
data, computers, and networks. In this course, we will look into such topics as fundamentals of
information security, computer security technology and principles, access control mechanisms,
cryptography algorithms, software security, physical security, and security management and risk
assessment. By the end of this course, you will be able to describe major information security
issues and trends, and advise an individual seeking to protect his or her data.
Course Contents / Syllabus:
Module I: Introduction of Information Security
Goals of Computer Security . CIA triangle, Identifying the Assets, Threats, Impact,
vulnerabilities, User Authentication, System Access Control, Password Management, Privileged
User Management, User Account Management , Data Resource Protection , Sensitive System
Protection, Cryptography, Intrusion detection , Computer-Security Classifications
Module II: Computer Security
Hardening (Operating System and Application Code, File System Security, Local Security
Policies, Services, Default Accounts), Network Activity, Malicious Code, Firewall , Fault
Tolerant System , BACKUP and UPS
Module III: Network Security
Network security issues, threats & solutions, cryptography, algorithms (encryption, substitution,
sequential and random, transposition), crypto-analysis, methods of breaking these algorithms.
Module IV: Disaster Management
Types of Disaster, Challenge in Global operations, Understanding disaster recovery & business
continuity, Business Continuity Management, Preparing BCP – a 10 step process, case (eg WTC)
Module V: Management of Security taking Windows OS as example (Practical)
Security Management , Users and Groups Management , Managing Local and Global Groups,
Managing User Accounts , Windows NT Domain Management,, Registry Management , Logical
Structure , Physical Structure , DNS Management , Managing Group Policy, User Authentication
Management, Creating Domain User Accounts, Files and Folder Management, Files and Folder
Permission Shared Resources Management, Encrypting File System (EFS)
Text:
• D.P. Sharma, E-retailing Principles and Practice, Himalaya Publications
• Caroll & Broadhead, Selling Online: How to Become a Successful E-Commerce Merchant,
Dearborn publishers
• Janice Reynolds, The Complete E-Commerce Book: Design, Build, and Maintain a
Successful Web-Based Business, CMP Media.
• Dennis, Fenech & Merrilees, E-retailing, Routledge Press
• Levy & Weitz, Retailing Management, Tata McGraw Hill
Course Title: BUSINESS PROCESS MANAGEMENT
Course Code: CSIT715
Course Objectives:
The course addresses the methods and techniques required to analyze, design, implement,
automate, and evaluate business processes. Structured along the phases of the Business Process
Management (BPM) life cycle, students learn to analyze organizational performance from a
process perspective, redesign processes using value-focused techniques, design workflows and
implement them in BPM systems. Upon completion of this course participants will be able to
assess the efficiency and effectiveness of an organization from a process perspective, conduct
process improvement projects, and determine the role of technology in supporting corporate
processes.
Course Contents / Syllabus:
Module I: Business Process Optimization
Understanding Business Process, Cross functional business process, .Business process
optimization, Work flow automation, and value chain. BPM road blocks
Module II Business Process Management Life Cycle
Implementation of Business Process Life Cycle. Business Modeling, Process Design, and
Optimization. BPM best practices
Module III Module III: Introduction to Data Modeling Techniques
Methodology, tools and techniques. Systems Modeling, Logical and Physical Models, Data
Modeling, Types of Data Modelling, Entity relationship Diagram, Entity, Types of Entities,
Attributes, Types of Attributes, Domain
Module IV: Introduction to Modern Structured Analysis
Methodology, tools and techniques, process and concepts - Decomposition, Decomposition
Diagram, Logical Process and conventions, Structured English, Decision Table, Event
Decompositions Diagram, Developing DFD, information engineering, Prototyping, Rapid
Application Development model driven development. BPM trends
Module V: Introduction to Object Oriented Analysis & Modeling
Reading and interpreting an object model, describing object modeling in the context of systems
analysis with the help of class diagram, state diagram and event diagram.
Text:
Harmon, Paul: Business Process Change. A Guide for Business Managers and BPM and Six
Sigma Professionals. 2nd Edition, Morgan Kaufmann, San Francisco, ISBN-10: 0123741521
ISBN-13: 978-0123741523. Metters, King-Metters, Pullman, Walton (2007) Business Process
Management. Davis, R.: An Introduction to Business Process Modeling: getting started with
BPM, (1st ed.) Springer, New York, 2007. Dumas, M.; van der Aalst, W.M.P. and A.H.M. ter
Hofstede (eds.): Process-Aware Information Systems.