Transcripts

Unit 01: On the Street 1. Where are the speakers?

(A) At a movie theater
(B) At a baseball game
 FUNCTIONS 
(C) At a concert
Track 1 (D) At a party
► Meeting friends 2. Why is Max late?
1. M1: I wonder where Max is. (A) He was working construction.
M2: He should be here any minute. (B) There were lots of cars on the road.
2. W1: Hey, Liz, what’s up? (C) He forgot his ticket.
W2: Not much. (D) He got lost on the way there.
3. M: Hi, Jess, you’re late.
W: Sorry, I got hung up in traffic.  SHORT DIALOGS 
► Assisting someone Track 3
1. W: Can I help you?
M: Yes, how do I get to Central Park?
I Long time no see.
2. M: Let me get that for you. W: Cortez! Is that you?!
W: Oh, thank you. M: Hey, Denise! Long time no see.
3. M: Here you are. W: Hey, how’ve you been?
W: Thank you. Have a nice day. M: Good. How about yourself?
W: Yeah, I’ve got a lot to be thankful for. Geez, last time I
► Apologizing to someone
saw you was at Chris’s party.
1. M: Sorry about that. M: That’s right. What have you been doing?
2. W1: I didn’t mean to. W: Same old stuff. I’m working in the grocery store and
W2: I know you didn’t. going out with Antony. How about you?
3. M: Excuse me. M: I just got a new job selling cell phones. I like it pretty
W: No problem. well.
W: Are you still seeing Lisa?
 MODEL DIALOG  M: No, we broke up about a month ago.
Track 2 1. Where did the man and woman last see each other?
(A) In the grocery store
You’re just in time. (B) At school
W1: Hey, Liz, what’s up? (C) At the coffee shop
W2: Hey, Jess. Not much. How’s it going? (D) At a friend’s party
W1: Good. I wonder where Max is.
2. What is the man’s job?
W2: I don’t know. He should be here any minute.
(A) He works in a grocery store.
W1: I hope so. The movie starts at seven, and I want to get
(B) He sells cell phones.
good seats.
(C) He is not working right now.
W2: Here he comes.
(D) He works at McDonald’s.
M: <bumps someone> Excuse me. Sorry about that. Hey,
guys, sorry I’m late. I got hung up in traffic. There’s
Track 4
construction on 45th Street.
W1: Yeah, I know. Well, you’re just in time. The line’s II Guess who I bumped into yesterday?
starting to move.
M: Guess who I bumped into yesterday?
M: Good, I was afraid you’d go in without me. <whispers>
W: Who?
Man, that woman is moving so slowly.
M: Zack.
W2: Because she’s so frail, Max! Here, ma’am, let me get
W: Zack? Really? Where did you bump into him?
the door for you.
M: At the mall. We were both in the bookstore looking at
Elderly W: Thank you, dear.
movies.
W2: No problem. Geez, Max, have some sympathy!
W: Wow, you haven’t seen him for ages! What’s Zack doing
M: I didn’t mean to hurt her feelings.
these days?
W1: I’ll stand in line for popcorn and drinks. You guys save
M: He works in a sandwich shop and attends Fresno
us some seats and then one of you come back out to
Community College.
help carry the stuff.

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Transcripts

W: Did you get his phone number? We should have him Track 7
over! B Listen and circle the word you hear.
M: Yeah. We’re going to try and hook up sometime soon.
1. excuse (v) 2. loose
1. Who is Zack? 3. race 4. plays
(A) The woman speaker’s boyfriend 5. price 6. zoo
(B) The male speaker’s former teacher 7. bus 8. use
(C) The male speaker’s friend
(D) The female speaker’s brother Track 8
2. Which of the following is true? D Listen and repeat the following sentences, paying
(A) Zack made an appointment with the male speaker close attention to the different sounds.
to meet at the mall.
W: 1. Excuse me for being late, but I have a good excuse.
(B) The male speaker did not plan to meet Zack in the
M: 2. Sue went to the zoo yesterday.
bookstore.
W: 3. The sack race will raise money for charity.
(C) Zack was working in the bookstore.
M: 4. He paid a high price for the prize.
(D) Zack and the male speaker did not recognize each
W: 5. The bus buzzed by us as we waited at the stop.
other.

Track 5  ORAL RESPONSES 

III What do you think of Los Angeles? Track 9
Listen and say your responses using information about
M: Can I help you?
yourself.
W: Yes, I’m looking for the Forum Theater.
M: Oh, it’s on Second Street. Go two blocks down, and W: 1. What’s up?
then turn right onto Park Street. It’s on the left next to 2. You’re late.
the library. 3. Can I help you?
W: Thank you. 4. Hey! Watch where you’re going!
M: No problem. Are you a visitor? 5. Let me get that bag for you.
W: Yes, I’m from Seattle.
M: What do you think of Los Angeles?  WRITTEN RESPONSES 
W: It’s nice, but it’s so humongous! The streets are
confusing. Track 10
M: What’s Seattle like? Listen to the questions or statements and write your
W: It’s a lot smaller and cleaner. answers.
M: Well, welcome to LA. Have a nice day.
W: You too. Thanks again. M: 1. Do you know where Wes is?
2. What’s your excuse for being late?
1. Where is the woman from? 3. Why did you spill coffee all over the desk?
(A) Seattle 4. This is the first time I’ve been to Seoul.
(B) New Zealand 5. What should you say when you accidentally bump a
(C) Seville stranger?
(D) Los Angeles
2. What does the woman say about Los Angeles?  LISTENING QUIZ 
(A) She says it’s polluted.
Track 11
(B) She says it’s expensive.
(C) She says it’s big. You will hear a series of dialogs and a talk, each followed by
(D) She says it’s clean. two questions. Listen carefully and choose the best answer
to each question.
 PRONUNCIATION  Dialog I

Track 6 M: Excuse me. Can I help you?

W: Yes, thank you. Does this bus go to the zoo?
A Listen carefully to the following two sounds. Then pay M: Yes, it does. Are you from out of town?
attention to the difference in each pair of words. W: Yeah, we’re on vacation from Singapore.
W: excuse (n) excuse (v) loose lose race raise M: Wow! You’ve come a long way. What do you think of
America so far?
M: price prize Sue zoo bus buzz W: It’s beautiful, but prices are so high!

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 Transcripts

M: Yeah, I know. They just raised the price of zoo tickets, card that identified the wallet’s owner. Seventy-four
too. Hey, here comes the bus. Let me get your bag for percent of the people who found the wallets were
you. honest and gave the wallets back. The researcher found
W: Thank you. that women were more honest than men. Eighty-six
M: You’re welcome. Have a nice day. And enjoy your percent of 51 women who found the wallets returned
vacation! them, compared with only 61 percent of 49 men who
found the wallets. Older people — age 50 or above —
1. Which photo best represents this dialog?
were more honest than younger people. Eighty-eight
2. Where does the woman want to go? percent of older people who found the wallets returned
them. Only 56 percent of young people — those under
Dialog II 30 — returned the wallets. So, if you lose your wallet in
the United States, don’t worry. Chances are, you’ll get it
M: Hey, Sue, long time no see! What’s up?
back.
W: Hi, Zed! Not much. What have you been up to?
M: I’ve been busy fixing up my place. What have you been 7. What percentage of young people who found the wallets
doing? returned them?
W: Oh, nothing special. Just working and raising my children.
8. Which chart best represents the information in the talk?
M: You’ve got two kids now, right?
W: Yeah, a boy and a girl. Steve and Leslie.
M: How do they get along?  LISTENING TEST 
W: Real well. Steve plays with Leslie when they’re by Track 12
themselves.
M: That’s nice.
Part 1 – Picture Description
W: It sure is. How’s your house coming along? Listen and choose the statement that best describes what
M: It’s almost done. My brother’s helping me, to keep the you see in the picture.
price down.
1. M: (A) Strangers are making small talk at a bus stop.
3. What is true about the man and the woman? (B) The men are helping the women carry their
bags.
4. What has the man been doing?
(C) Friends are laughing and talking on the street.
(D) The women are assisting the men.
Dialog III
2. W: (A) The man is apologizing to the woman.
W: Excuse me, you look lost. Can I help you with anything?
(B) The woman is apologizing to the man.
M: Do you know where Peyton Place is?
(C) The man and woman are working in an office.
W: Peyton Place? Hmm, let me see. I have a GPS system on
(D) The man is asking the woman for assistance.
my phone, but I’m not sure how to use it.
M: Oh, here, let me help you with it. Let’s see, we’re on 3. M: (A) The woman is assisting a stranger.
Sixth Street, and . . . ah! There’s Peyton Place. Is it on (B) The man is assisting a friend.
this bus route? (C) The woman is making an excuse.
W: No, I don’t think so. You’ll have to buzz over to Seneca. (D) The man is saying, “Excuse me.”
It’s just two blocks that way.
M: Thank you for your help. Track 13
W: No problem. Have a nice day. Part 2 – Questions and Responses
M: You too.
Listen and choose the best response to each question or
5. What is the man trying to find? statement.
6. What is the relationship between the man and the 4. W: Hi, Lewis. What’s up?
woman? M: (A) Have a nice day.
(B) Fine, thanks. And you?
Now listen to the talk, and choose the best answer to each (C) Not too much.
question.
5. M: Where’s Spencer?
W: Americans have a reputation as honest and friendly W: (A) I didn’t mean to.
people. They are ready and willing to help. In one (B) He’ll be here any minute.
famous experiment, a researcher dropped “lost” wallets (C) I got hung up at school.
in different public places in an American city. Each
wallet contained some money, a gift certificate, and a

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Transcripts

6. W: Can I help you? M: We’re very sorry about that, Ms. Sampson.
M: (A) Let me get that for you. W: That’s “Miss.”
(B) Sorry about that. M: Excuse me, Miss Sampson. The package should be
(C) No, thank you. there any minute.
7. M: I bumped into Marcus the other day. 13. Why does the woman call the man?
W: (A) Really? Where?
14. What excuse does the man give the woman?
(B) Long time no see.
(C) What do you think of him? 15. What is the woman’s main complaint about?
8. W: What do you think of my hat?
Track 15
M: (A) It looks good on you.
(B) Excuse me. Part 4 – Short Talks
(C) What’s up? You will hear two talks, each followed by three
9. M: Hey, you scratched my car! questions. Listen carefully and choose the best answer
W: (A) Let me get that for you. to each question.
(B) I got hung up in traffic.
(C) Sorry, I didn’t mean to. Talk I
M: Don’t miss the annual Wes Din-ji Film Festival this
Track 14 summer held at the Old Town Square and down Main
Part 3 – Short Conversations Street in Greenville’s historic theaters. It’s bigger than
ever this year. You can choose from among sixty
You will hear two dialogs, each followed by three different programs over the five-day run of the festival.
questions. Listen carefully and choose the best answer Films will be screened at the Old Town Square in tents
to each question. and on Main Street in the Carson and Landmark
Dialog I theaters. Tickets are $8.00 for individual screenings. A
$70 pass is good for admission to ten events during the
W: Wow! What do you think of this weather? week-long festival. For a full line-up of events, come to
M: Oh, it’s beautiful. Is it always this hot around here? the Film Festival box office at the Greenville Museum.
W: It is this time of year. Are you from out of town? You can also check out the Wes Din-ji Film Festival
M: Yes. website. Those that sign up on the website before May
W: Oh, where are you from? 31 will receive a free T-shirt!
M: Saskatchewan.
W: Saskatchewan? Wow, you’re far from home! What’s the 16. When is the Festival being held?
weather like there?
17. Where are the films being screened?
M: Right now it’s very cold, about 20 degrees. And it’s
probably snowing. 18. How many events have been scheduled?
W: What do you think of our city, Sydney so far?
M: It’s awesome! I’m having a great time.
Talk II
10. Where are the speakers now? W: My name’s Stephanie Stephens, and I’m a researcher
11. Where is the man from? from Manchester, England. I’m studying the social customs
of people in various cultures. One interesting characteristic
12. What will the woman probably ask next? of American culture is the custom of “going Dutch.” This
means that when people dine out together each person
Dialog II is expected to pay for his or her own meal. In many
M: X-Press Deliveries. Perez speaking. other cultures, such as the Chinese, one person nearly
W: Yes, Mr. Paris, this is Samantha Sampson— always pays the bill for the entire table. This custom is
M: Excuse me, ma’am. It’s Perez. so ingrained that one often sees two people wrestling
W: Sorry. Mr. Perez. I’m calling about the package I ordered with each other trying to grab the tab. The loser of that
from San Diego. It was supposed to be here this morning. wrestling match will make extra effort the next time to
Did you lose it? be the one footing the bill. In America, by contrast, if
M: Let me see. . . . Sampson. . . No, ma’am, it’s on its way. someone does offer to pay the bill, the other parties at
Our driver is hung up in traffic. the table accept the offer with only minor protest.
W: Well, that’s not a very good excuse. Traffic is always European countries also have interesting habits in this
heavy in this area, but you promised morning delivery. regard.

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19. What is the speaker researching? M: Hmm, that’s a good question. Let me discuss it with
your mother. I’m sure we can find a good solution.
20. What does “going Dutch” mean?
W: Thanks, Dad!
21. What will the speaker probably talk about next?
1. What does the daughter want to do?
(A) Get a full-time job
(B) Attend a more expensive university
(C) Borrow money from her father
Unit 02: At Home (D) Go to State University
 FUNCTIONS  2. What advice does the father give?
(A) He says she should get a part-time job.
Track 17
(B) He says she should go to State University.
► Talking with parents (C) He says she should not study and work at the same
1. G: Can you drive me to school? time.
M: When I was your age, I had to walk to school every (D) He says she will have to pay her own tuition.
day.
2. B: I need some advice.  SHORT DIALOGS 
M: OK, what can I do for you?
3. W: It’s time to do your homework. Track 19
B: Do I have to? I Roger’s counting on me.
► Talking with siblings M: Mom, I need some advice.
1. G: Hey, you got more than me. That’s not fair! W: Sure, Rueben. What can I do for you?
2. G: Stop that, or I’m telling Dad! M: Um, I promised my friend Roger that I’d help him move
3. W1: What should we get for Mom’s birthday? tomorrow. But then Marcia asked me to go to a movie
W2: How about an espresso machine? with her. What should I do? Roger’s counting on me, but
I really like Marcia. If I say no to her, she might go out
► Talking with neighbors
with someone else.
1. M: My sink’s broken again. Could I borrow a wrench? W: Well, if I were you, I’d keep my promise to Roger.
W: Sure. No problem. M: But what about Marcia?
2. M: Love your yard! W: Tell her the truth. She should understand. Personally, I
W: Thank you. We just planted new flowers. respect people who keep their promises.
3. M: We’d like you to come over for dinner.
W: I’d be delighted to. 1. What did the man promise to do?
(A) To help a friend
(B) To go to the movies
 MODEL DIALOG 
(C) To take his mother’s advice
Track 18 (D) To buy a car
Do you have a minute? 2. What did the woman advise him to do?
(A) She advised him to go to the movie.
W: Hey, Dad, do you have a minute?
(B) She advised him to study harder.
M: Sure, honey. What can I do for you?
(C) She advised him to keep his promise.
W: I’m trying to make a decision about college. I need
(D) She advised him to ask his father.
some advice.
M: It’s about time. Where are you planning on applying?
Track 20
W: Well, I could go to State University. I know it’s the
cheapest. But I want to go to Prestige University, II Could you do me a favor?
because of its leisure studies program. I think I want to
W: Good morning, Josh.
major in parks and recreation.
M: Morning, Trish. Love your garden!
M: I see. Which one are you leaning toward right now?
W: Oh, thanks. We just planted new rose bushes.
W: I’d like to go to Prestige. Maybe I could get a part-time
M: Well, they look terrific.
job. You know, to help pay my tuition. What do you
W: Thanks. Say, Josh, I was wondering. Could you do me a
think?
favor?
M: Well, when I was your age, it was tough to both study
M: Sure, if I’m able.
and work. I want you to concentrate on your education.
W: We’re going on vacation next week. We need someone
W: But how can we afford it?

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to bring in our mail while we’re gone, and also to keep M: occasion ocean supervision superstition
an eye on our house. confusion confession
M: Oh, no problem. I’d be happy to.
W: Thanks so much! I’ll return the favor when you go on Track 23
vacation. B Listen and circle the word you hear.
M: OK, it’s a deal.
1. fishing 2. invasion
1. What is the relationship between the man and the 3. fusion 4. T-shirt
woman? 5. occasion 6. superstition
(A) Mother and son 7. confession 8. pleasure
(B) Teacher and student
(C) Siblings Track 24
(D) Neighbors
D Listen and repeat the following sentences, paying close
2. Which of the following is not true? attention to the different sounds.
(A) Josh is going on vacation next week.
W: 1. I go fishing in the ocean on occasion.
(B) Trish asked Josh to do her a favor.
M: 2. The fusion of fashion and function gives me
(C) Josh said that he liked Trish’s garden.
pleasure.
(D) Josh agreed to do Trish a favor.
W: 3. There was confusion about the invitation.
M: 4. Supervision puts me under pressure.
Track 21
W: 5. That T-shirt is a treasure.
III Let’s split it.
M: Hey, Ginger, what are you getting Dad for his birthday?  ORAL RESPONSES 
W: I don’t know. What are you going to get him? Track 25
M: I was thinking of buying him a new watch. But it’s really
Listen and say your responses using information about
expensive.
yourself.
W: How much is it?
M: Around $100. W: 1. I’m trying to make a decision.
W: Goodness, that is costly! He does need a new watch, 2. Could you do me a favor?
though. Hey, let’s split it! 3. What should I do about my hair?
M: Really? You don’t mind just getting one present? 4. Do your homework and clean up your room!
W: Yeah, why not? It’s something Dad really needs, and 5. I want to get Mom a new coat for Christmas.
he’ll really appreciate it, too.
M: Cool. Thanks.  WRITTEN RESPONSES 
W: Hold on a second. I’ll go get fifty bucks for you. I’ve got
it in my purse. Track 26

1. What’s Ginger’s relationship to Edgar? Listen to the questions or statements and write your
(A) Brother answers.
(B) Sister M: 1. Love your new car!
(C) Cousin 2. I want to clean up my yard. Could I borrow your
(D) Aunt rake?
2. What does Ginger offer to do? 3. Dad, did you play video games when you were
(A) She offers to pay the full cost of the watch. young?
(B) She offers to help Edgar choose a watch. 4. I want to buy a car, but I don’t have enough money.
(C) She offers to pay half the cost of the watch. What should I do?
(D) She offers to pay $25 of the cost of the watch. 5. That’s not fair! Why does she get more than me?

 PRONUNCIATION   LISTENING QUIZ 

Track 22 Track 27

A Listen carefully to the following two sounds. Then pay You will hear a series of dialogs and a talk, each followed by
attention to the difference in each pair of words. two questions. Listen carefully and choose the best answer
to each question.
W: vision fishing invasion invitation
fusion fashion

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 Transcripts

Dialog I 6. What favor is asked for?

B1: Hey! I was holding the remote!
Now listen to the talk, and choose the best answer to each
B2: You left the room. Besides, my new favorite show is
question.
coming on.
B1: I was just going to the bathroom. W: My name’s Sherry Rouge from Atlanta, Georgia. My
B2: You were gone a long time. And your show’s over sixteen-year-old son just received his driver’s license,
anyway! and my husband and I helped him buy an inexpensive
B1: It is not! Give me that remote control. That’s not fair! used car. Now he drives himself everywhere—to school,
B2: No. You’ve been watching for the last hour. It’s my turn. leisure activities like movies and dates, friends’ houses,
Go play outside. and his part-time job. He’s a responsible young man,
B1: No! Why don’t you go play outside? Oh, look! That’s the and he has taken a driver’s education course, but,
new Tiger-Ninja cartoon! frankly, I’m still worried. Did you know that, statistically,
B2: I know! That’s what I was trying to tell you! motor vehicle crashes are the leading cause of death for
B1: Cool! US teenagers? Even though teens make up only about
12 percent of the US population, they account for 30
1. Which photo best represents this dialog?
percent of the cost of all motor vehicle injuries among
2. What are the children arguing about? males and 28 percent of the same costs among females.
One reason for this is that they are inexperienced. They
Dialog II don’t recognize hazardous situations. Another is that
they drive without direct adult supervision. Each time
M: Hey, Mom, are you busy?
he drives away, I pray that my son will return safely.
W: No, I’ve got a few minutes. What’s up?
M: I’ve got a confession to make. 7. According to the speaker, what is one reason that teenagers
W: OK. What is it? are involved in car crashes?
M: Well, um, Shelly gave me an invitation to her graduation
8. Which chart best represents the information in the talk?
party. . . .
W: Yes?
M: I, uh, didn’t want to go, so I lied. I told her I was going  LISTENING TEST 
fishing with Dad that weekend. Track 28
W: I see.
M: Yeah, but Shelly bumped into Dad yesterday. She
Part 1 – Picture Description
mentioned the fishing trip, and now she knows I was Listen and choose the statement that best describes what
lying. What should I do? you see in the picture.
W: If I were you, I’d call her and apologize.
1. M: (A) Two neighbors are talking.
3. Why was the young man talking to his mother? (B) A son is asking his mother for advice.
(C) The boy is asking the girl for a favor.
4. What confession did he make?
(D) Two siblings are having an argument.
Dialog III 2. W: (A) A man is asking his father for advice.
(B) A young man is making a confession to a priest.
W: Hey, Paul, how’s it going?
(C) A boy is arguing with his older brother.
M: Hi, Petra, pretty well. Hey, love your outfit! You’re
(D) A man is borrowing a tool from his neighbor.
smartly dressed today. What’s the occasion?
W: Oh, I have a big meeting today with an important client. 3. M: (A) The men are practicing superstition.
Have to look sharp, you know. (B) The men are enjoying their work.
M: Yeah. Oh, that reminds me. Do you think you could do (C) The men are under pressure at work.
me a favor tonight? (D) The men are providing supervision.
W: Sure, if I can.
M: I need someone to watch the kids for an hour or so. Track 29
Could your daughter do it? Part 2 – Questions and Responses
W: Sure. She loves to babysit. And I’ll be there for added
supervision. Listen and choose the best response to each question or
M: Great! Thanks a lot. statement.
W: My pleasure. 4. W: Could you do me a favor?
5. Which of the statements is true? M: (A) What should I do?

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(B) Sure, I’d be happy to. Dialog II

(C) That’s not fair.
M: <picking up the phone> Hello?
5. M: Love your shirt! W: Hello, Mr. Lewis? This is Sheila Shellstein from
W: (A) Thank you! I got it on sale. Adventure Travel. I’m calling today to issue you
(B) What can I do for you? a special invitation for an ocean cruise.
(C) Let’s split it. M: An ocean cruise?
W: Yes, sir. It’s a special pleasure cruise. Seven days and
6. G: Dad gave me more money than he gave to you.
six nights. There’ll be fishing, sightseeing, and all sorts
B: (A) I’m telling Dad.
of leisure activities.
(B) I need some advice.
M: Uh-huh. And how much does this cruise cost?
(C) Hey, that’s not fair!
W: If you accept our invitation, sir, we will give you a very
7. M: I want you to take a shower right now! special price.
B: (A) Love your hat! M: How special?
(B) Can I borrow the car? W: Only $500! That’s more than 50 percent off our regular
(C) Do I have to? price!
M: I see. . . . Um, I’ll think about it.
8. G: You took my iPod. I’m telling Mom!
W: Of course, sir. There’s no pressure. To avoid confusion,
B: (A) Could you do me a favor?
let me repeat. The special offer for the ocean cruise is
(B) Please don’t! I’ll give it back.
$500. You have until midnight to accept our invitation.
(C) It’s my pleasure.
13. What does the woman offer the man?
9. M: How do you wanna pay for dinner?
W: (A) Let’s split it. 14. What is special about the cruise?
(B) Do I have to?
15. What does the man probably think about the caller?
(C) That’s not fair!
Track 31
Track 30
Part 4 – Short Talks
Part 3 – Short Conversations
You will hear two talks, each followed by three
You will hear two dialogs, each followed by three
questions. Listen carefully and choose the best answer
questions. Listen carefully and choose the best answer
to each question.
to each question.
Talk I
Dialog I
M: Fed up with all those disturbed nights’ sleep? Kept
W: Stephen, could you please do me a favor?
awake until late by the sound of your neighbors’ TV or
M: Sure, Sharon. If I can help, I’d be happy to.
your kids’ music? Do the cars driving by at night prevent
W: We were wondering if we could borrow your truck?
you from getting the good night’s sleep you need? For a
M: Um, sure. What do you need it for?
limited time only, the Bright Night white noise machine
W: We’re cleaning up our basement. We need to haul a
is brought to you for the incredible price of $9.99, down
bunch of stuff to the garbage dump.
from its regular price of $29.99. This machine comes
M: I see. Lots of old treasures, huh?
with three different settings, making it adjustable for
W: Yeah, we’ve got stuff down there that went out of
those noisier nights. Choose from four different sounds:
fashion thirty years ago!
sea waves, flowing water, shifting sands, and gentle
M: Yep, I know how that is. Our basement used to look like
breeze. Bright Night has been proven to block out
there’d been a clothing drive for hippies. When do you
unwelcome sound for even the lightest of sleepers. Call
need the truck?
1-900-888-9999 right now to take advantage of this
W: Could we use it on Saturday, and bring it back to you
great offer.
that night?
M: Yeah, that’d work. 16. What is a white noise machine?
W: Thanks a lot.
17. Which of the following is NOT one of the machine’s
10. Why does the woman want to borrow the truck? settings?
11. What does the man mean by “old treasures”? 18. How can the Bright Night white noise machine be
purchased?
12. What will the man probably say next?

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Talk II  MODEL DIALOG 

M: Hi, I’m William, and I’m a senior at Ocean View High Track 34
School. High school students here in America enjoy a
lot of independence, and we make our own decisions
I’m having a lot of trouble.
about many things that affect our lives. At school, for M: Hey, Lana, could you help me with something?
instance, we have a voice in many aspects of our W: Sure, Ralph, I’ll try. What do you need?
education, like deciding which subjects we want to M: I’m having a lot of trouble understanding this math.
study and which teachers we want to have. After school W: Really? We covered that two weeks ago.
we don’t need a lot of direct parental supervision. We M: I know, but I still don’t get it.
can choose to play a sport or participate in a club, like W: Uh-oh. That was on the midterm. How did you do on it?
the drama and business clubs. Some kids head off to M: Um, do you really want to know?
part-time jobs, so they can earn money for college, and W: You don’t have to tell me if you don’t want to.
others simply head home. There is pressure to earn M: It’s OK, actually. I just got a B minus. I guess it could’ve
good grades so you can go to college, but the pressure been worse.
isn’t as intense as it is in many other countries. There W: The midterm was like 25% of our final grade, wasn’t it?
are many education options here, so college isn’t the M: Right. I’ll need to do really well on the final exam.
only choice. W: Have you asked Mr. Jordan about it?
M: I have, but I couldn’t really understand his explanation.
19. Who is the speaker?
W: I know what you mean. Sometimes I can’t understand
20. What does the speaker say about American high school him either.
students? M: What do you think about Mr. Jordan anyway?
W: I think he’s really nice, but he doesn’t always explain
21. Which of the following is NOT mentioned as an
things very well.
after-school activity?
M: At least he’s happy to answer questions.
W: That’s true. Anyway, we’d better get to work. Class
starts in ten minutes.
Unit 03: In the Classroom 1. Why did the man get a B minus on his midterm test?
(A) He didn’t study enough.
 FUNCTIONS  (B) The class is very difficult.
(C) He didn’t understand the subject.
Track 33
(D) The teacher didn’t explain the test.
► Talking with classmates
2. What does the woman think about Mr. Jordan?
1. M: How was the test?
(A) She thinks he is mean.
W: It was really hard.
(B) She thinks he is easy to understand.
2. M: What do you think of Dr. Yang?
(C) She thinks he is nice.
W: She’s my favorite teacher.
(D) She thinks he is not a good teacher.
3. W1: Could you help me with something?
W2: Sure, I’ll try.
 SHORT DIALOGS 
► Talking with the teacher
Track 35
1. W: How much does this exam count?
M: It’s 30% of your final grade. I I’ll do my best.
2. W1: Why did I get a C?
W: Hi, Joe, how was your final?
W2: Your paper was two days late.
M: It went well. I’m pretty sure I got a good grade. How
3. M1: I still don’t understand this.
about you?
M2: Come see me after class.
W: I haven’t taken mine yet. It’s tomorrow morning.
► Giving a presentation M: Aren’t you in Dr. Anderson’s class?
1. M: That concludes my presentation. W: Right. Do you know him?
Are there any questions? M: I had a class with him last semester. He’s pretty tough.
2. W: Please look at this chart. W: He sure is. That’s why I’m a little worried about this
It will make my point clear. exam.
3. W: As you can see, this news is very encouraging. M: It probably won’t be that bad. How was the midterm?
W: A lot harder than I expected! I’m sure the final’s going to
be even worse.

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M: Well, I can help you study for it. I have time now, and I M: Why do you think eating habits have changed?
already know the kinds of questions Dr. Anderson likes W: Well, more people know that fast food is unhealthy.
to ask. M: So people shouldn’t eat fast food at all?
W: Could you really? That would be great! W: They can, but they shouldn’t eat it regularly.
M: I’ll do my best.
1. What is the presentation mainly about?
1. What is the woman worried about? (A) Changing eating habits in the US
(A) Getting a bad grade on her exam (B) Modern American fast food
(B) Taking Mr. Anderson’s class (C) Different ways to lose weight
(C) Studying for the midterm (D) The reasons why fast food is not healthy
(D) Asking a question to her professor
2. Why are Americans eating less fast food?
2. What does the man think about Dr. Anderson? (A) Doctors don’t recommend it.
(A) He is strong. (B) It is more expensive than before.
(B) His test is easy. (C) People don’t have time to go out to eat.
(C) He does not help his students. (D) More people know that it is unhealthy.
(D) His class is difficult.
 PRONUNCIATION 
Track 36
Track 38
II I didn’t expect a C.
A Listen carefully to the following two sounds. Then pay
M: Ms. Williams, do you have a moment? attention to the difference in each pair of words.
W: Oh, hello, Michael. Can I help you with something?
W: chin gin rich ridge chunk junk
M: Yes, well, I was looking at my project grade.
M: batch badge choke joke lunch lunge
W: Do you have a question about it?
M: Um, I was wondering why it was so low.
Track 39
W: It’s not great, but it’s still a passing grade.
M: I know, but I worked really hard on that project. I didn’t B Listen and circle the word you hear.
expect a C. 1. gin 2. ridge
W: But you gave it to me late. In my class, each day late 3. junk 4. ratchet
means one grade lower. 5. badge 6. choke
1. Why did the student go to see the teacher? 7. lunge 8. edge
(A) To get advice about his project.
(B) To ask why his grade was low. Track 40
(C) To complain about her class. D Listen and repeat the following sentences, paying close
(D) To have his grade changed. attention to the different sounds.
2. Why did the student get a C on his project? W: 1. My friends Mitch and Jill both live on a ranch.
(A) He turned his project in late. M: 2. The badger wouldn’t budge, so we couldn’t catch it.
(B) He didn’t study hard enough. W: 3. She thought he was joking, but he was actually
(C) He was late to class. choking.
(D) He didn’t understand the assignment. M: 4. We used a ratchet to fix the latch on the cage.
W: 5. That batch of cookies tasted really strange.
Track 37
III Does anyone have any questions?  ORAL RESPONSES 
W: Now I want to talk about how eating habits have changed Track 41
in the US. Specifically, people are eating less fast food Listen and say your responses using information about
these days. Please look at this chart. As you can see, in yourself.
1990 around 45% of Americans ate fast food at least
three times a week. However, by 2000 that number W: 1. How did you do on your exam?
dropped to 38%. We can certainly expect this number 2. What do you think of your English teacher?
to decrease more in the future. Does anyone have any 3. Why did I get a D?
questions? 4. Could you help me with something?
M: Yes, I have a question. 5. I don’t understand what this means.
W: Go ahead.

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 WRITTEN RESPONSES  M: Me neither. And it’s too late to drop it now.
W: Do you think Dr. Kim is a bad teacher?
Track 42 M: No, I think he teaches really well, but he expects us to
Listen to the questions or statements and write your do too much.
answers. W: I don’t think so. If he was a good teacher, the class
would be easier to understand.
M: 1. Why did I get such a low score?
M: Maybe you’re right. Let’s just do our best.
2. I don’t know how to do this.
W: I’ll try.
3. Could you give me some help?
4. How’s your math class? 5. Why are the students upset?
5. What did you get on your homework?
6. What does the man think about his teacher?

 LISTENING QUIZ  Now listen to the talk, and choose the best answer to each
Track 43 question.
You will hear a series of dialogs and a talk, each followed M: These days, many university professors dress very
by two questions. Listen carefully and choose the best casually to work. Sometimes they even teach in blue
answer to each question. jeans and T-shirts. This partly reflects the way college
students dress, which is very casual. However, there is
Dialog I
some evidence that students aren’t really comfortable
W: Dr. Auster, could I ask you about something? with their professors wearing the same kinds of clothes
M: Oh, hello, Donna. Sure, what do you need to know? as they are. At most universities, at the end of each
W: I’m really worried about my final grade in your class. semester, students turn in evaluation forms about their
M: Why? As long as you study and do all the work, you’ll be professors. These can tell us something about students’
fine. opinions of their teachers. Comparing evaluations from
W: But I didn’t do very well on my midterm. universities around the US, we can see some clear patterns.
M: Ah, I remember. That’s not a disaster, though. Professors who usually dressed casually were rated 5
W: You mean my final grade isn’t ruined by that? percent less than those who taught in semi-formal
M: No, of course not. The midterm is only 5 percent of your clothes. More strikingly, professors who usually wore
grade. If you do well on your term paper and the final suits were rated 15 percent higher than those who wore
exam, and turn in all your homework, you can still get casual clothes. So it seems that, while clothes may not
an A. really affect teaching styles, they definitely affect how
W: Oh, that’s great! I’m so relieved! students think about teachers.
1. Which photo best represents this dialog? 7. What conclusion can be drawn from the talk?
2. Why is the student worried about her grade? 8. Which chart best represents the information in the talk?

Dialog II  LISTENING TEST 

M: How was your presentation? Track 44
W: It went really well. Everyone seemed to be interested.
Part 1 – Picture Description
M: What was it about?
W: It was on learning a second language. Listen and choose the statement that best describes what
M: Did you get a lot of questions? you see in the picture.
W: Uh-uh. Only three people asked me anything.
1. M: (A) The woman is taking notes.
M: Only three? How long was it anyway?
(B) The students are taking a nap.
W: About an hour and a half, but it felt like four!
(C) The man is sleeping in class.
3. What was the woman’s presentation about? (D) The lecture is not interesting.
4. How did the audience respond to the presentation? 2. W: (A) The students are attending a lecture.
(B) The students are studying in the library.
Dialog III (C) The man has booked tickets for the lecture.
(D) The couple is enjoying the presentation.
W: I got a terrible grade on my last paper.
M: Yeah, me too. I think most of the class got low grades. 3. M: (A) The class is almost finished.
W: I didn’t know this class would be so hard. (B) The teacher is speaking to the students.

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(C) The teenagers are learning about computers. work that it was really hard to finish everything on time.
(D) The professor is leading the discussion. W: So were you studying over the vacation to get a head
start?
Track 45 M: That’s exactly right. I just hope I did enough.
Part 2 – Questions and Responses 10. What did Jack do over the summer?
Listen and choose the best response to each question or 11. Why is Ms. Wellington’s class hard?
statement.
12. How does Jack know Ms. Wellington’s class is hard?
4. W: I don’t know how to do this.
M: (A) No problem. Dialog II
(B) Can you help me?
(C) What’s the problem exactly? M: Danielle, could I see you for a moment?
W: Sure, Mr. Sharp. What do you want to see me about?
5. M: What do you think about Mr. Jeffries? M: I’m concerned about your grades. You got a C on the
W: (A) I think it’s going to be difficult. last test.
(B) He’s been teaching here for three years. W: I know. I’m just having a lot of trouble understanding
(C) He’s my favorite teacher. the course material these days.
6. W: Why was my grade so low? M: Well, if you’re having trouble, you should ask for help.
M: (A) It’s 40% of your grade. After all, each test is 20% of your grade, and we only
(B) You didn’t do the homework. have one more.
(C) It was really hard. W: OK. I’ve just been so discouraged lately.
M: Well, just remember you can always ask me whenever
7. M: Does anyone have any questions? you have a problem.
W: (A) Yes, it was very interesting. W: Thanks very much. Can I ask you about the homework
(B) No, I’ve never met her. later?
(C) Yes, I have one. M: Of course. See you then.
8. W: How did you do on the term paper? 13. Why does the teacher want to see the student?
M: (A) Was there homework?
(B) I finished it last night. 14. How did the student do on her last test?
(C) I got a B+. 15. What does the teacher recommend the student to do?
9. M: Could you help me with my math homework?
W: (A) Sure, I’ll try my best. Track 47
(B) No, I’m in your class. Part 4 – Short Talks
(C) Yes, it’s due on Friday.
You will hear two talks, each followed by three
questions. Listen carefully and choose the best answer
Track 46
to each question.
Part 3 – Short Conversations
You will hear two dialogs, each followed by three Talk I
questions. Listen carefully and choose the best answer W: My presentation on money management will focus on
to each question. the small adjustments you can make to your spending
habits in order to save money. You’d be surprised how
Dialog I even the slightest change can save you a lot over the
W: Hi, Jack. How was your vacation? course of a year. First, you need a goal. What do you
M: Hey, Sunny. It was pretty good. I had to study a lot, want to save money for? How much will you need to
though. achieve that goal? Start working toward that goal. Do
W: Why? Did your teachers give you a lot of summer you buy sandwiches on the way to the office? How many
homework? of you buy take-out coffee on your way to work every
M: No, it’s not that. One of my teachers this year is Ms. day? Have you ever stopped to think how much that
Wellington. comes to in one week? In one month? This year, how
W: I’ve never been in her class before. Is she tough? much money will you have spent on something you
M: Tough? She’s one of the hardest teachers in school. could easily make at home for less than a quarter of the
W: How do you know? price?
M: I had one of her classes last year. She gave us so much 16. What is this presentation about?

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17. What first step is recommended?  MODEL DIALOG 

18. Which thing is NOT something you could easily make at Track 50
home?
I have a reservation for two.
Talk II W1: Welcome to China Cafe. Table for one?
M: OK. Hello, everybody. My presentation today is about M: No, I have a reservation for two. It should be under
music education. I wanted to find out whether studying “Dalton.”
music can affect students’ grades. I mean, do people W1: Would you like something to drink while you wait for
who study music tend to get better or worse grades in your friend?
general, or does it make no difference? I carried out M: I’ll just have water, please. Oh, wait, actually hot tea
some research by looking at the average grades of would be good.
students who studied music compared to those who <some time passes>
did not. My results are shown in this chart here. I found W2: Hi, Dalton, sorry I’m late.
that students who studied music had overall grades M: That’s OK. I’m glad you made it. The food here looks
that were up to 10% higher than students who did not. good.
This was the same no matter what their economic W1: Are you ready to order now?
background was. And that’s all for my presentation. M: Sure. Do you have any specials?
Does anyone have any questions? W1: Yes. Today there’s Peking duck and bird’s nest soup.
M: OK, I’ll have the duck.
19. What is the purpose of this presentation? W1: And for you, ma’am?
20. According to the presentation, how are students’ grades W2: Could I have the spicy tofu?
related to music study? W1: Of course. Is there anything else?
M: Um, well, can I pay with a check?
21. Why does the student mention economic background? W1: I’m sorry, sir, we only take cash or credit.
W2: Don’t worry, Dalton, I’ll use my credit card.
1. What is one of the specials at China Cafe?
Unit 04: At a Restaurant (A) Peking duck
(B) Spicy tofu
 FUNCTIONS  (C) Duck soup
(D) Hot tea
Track 49
2. How will Dalton’s friend pay the bill?
► Making a reservation
(A) Check
1. W: Can I reserve a table for six? (B) Credit card
M: I’m sorry, we’re all booked up. (C) Cash
2. M: I’d like to make a reservation. (D) Money order
W: For how many?
3. M: Is Christmas booked up yet?
 SHORT DIALOGS 
W: No, that day is still open.
Track 51
► Ordering a meal
1. W: Do you have any specials? I I’d like to make a reservation.
M: Today there’s our buffalo burger. M: Hello, this is Sushi Heaven. How can I help you?
2. M1: Are you ready to order? W: Hi, I’d like to make a reservation at 8:00.
M2: Yes, I’d like the salmon, please. M: For how many people?
3. W: What can I get for you? W: Four.
M: Could I have the steak and eggs? M: And under what name?
► Paying the bill W: Sandra Kim.
M: Do you have any special preferences?
1. M: That’ll be $35.40.
W: We’d like a table in a quiet spot, if that’s feasible.
W: Here’s my credit card.
M: No problem. We’ll see you at 8:00.
2. M1: Could we have our bill?
W: Thanks very much.
M2: I’ll bring it right away.
3. W: Will that be cash or credit?
M: I’ll pay with cash.

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1. How many people is the reservation for? M: Great. Here’s my credit card.
(A) Eight W1: Thanks for paying, Paolo.
(B) One
1. Who usually pays?
(C) Two
(A) The man pays.
(D) Four
(B) Both share the bill.
2. What does the woman ask for? (C) The woman pays.
(A) A table for five people (D) Both take turns to pay.
(B) Her own table
2. Why does the man pay with a credit card?
(C) An extra table
(A) He does not have enough cash.
(D) A table in a quiet area
(B) The restaurant only accepts credit cards.
(C) The food is very expensive.
Track 52
(D) The woman does not want to pay.
II Do you have any specials?
W: Hi, there. What can I get for you?  PRONUNCIATION 
M: Hmm. Do you have any specials? Track 54
W: Today we’ve got meatloaf, a vegetable plate, and our
A Listen carefully to the following two sounds. Then pay
famous fishburger.
attention to the difference in each pair of words.
M: Um, is there anything else you’d recommend?
W: fan fun bat but batter butter
W: Well, what kind of meat do you like?
M: cap cup hat hut pack puck
M: Chicken is good.
W: OK then, I recommend the chicken pie. It’s really
Track 55
delicious.
M: Sounds good. I’d like that, please. B Listen and circle the word you hear.
W: All right, one chicken pie. Can I get you anything else? 1. fun 2. but
M: Could I have a side order of vegetables? 3. batter 4. much
W: Sure. I’ll have those out shortly. 5. cap 6. hat
M: Thank you. 7. puck 8. track

1. Why does the man order chicken pie? Track 56

(A) The waitress recommended it.
D Listen and repeat the following sentences, paying close
(B) It is one of the specials.
attention to the different sounds.
(C) It comes with vegetables.
(D) The restaurant is famous for it. M: 1. Sunny thought the reporter was fun to be with.
W: 2. Honey’s husband is my cousin.
2. What side dish does the man order?
M: 3. Dawn likes Honey’s company much better than
(A) Meatloaf
Ann’s.
(B) Vegetables
W: 4. Russ lost the ball Paul had bought at the airport.
(C) Chicken pie
M: 5. My boss is dumb and uninteresting.
(D) Fishburger

Track 53  ORAL RESPONSES 

III Could we have our bill, please? Track 57
Listen and say your responses using information about
M: That was delicious. Are you ready to go?
yourself.
W1: Sure. Let’s get the bill. Why don’t you ask the waitress
there? W: 1. Are you ready to order?
M: Excuse me, could we have our bill, please? 2. How do you want to pay?
W2: Yes, I’ll bring it right away. 3. Do you have a reservation?
M: Uh-oh. I didn’t bring enough cash. Sorry. 4. What can I get you?
W1: Are you kidding? OK, I’ll pay again, as usual. 5. Is there anything else you need?
M: No, that’s OK. I’ll just use my card.
W2: Here’s your bill. I’ll take it whenever you’re ready.
M: Can I pay with a credit card?
W2: Of course, we take all major cards.

22 Transcripts
 Transcripts

 WRITTEN RESPONSES  M: Forty-five? I didn’t know it would be so expensive.

W: Are you saying you can’t pay?
Track 58 M: Well, I don’t have enough cash. Do you take credit
Listen to the questions or statements and write your cards?
answers. W: Yes, but we charge $1.50 extra if you use them.
M: OK then, I guess I’ll have to pay it.
M: 1. What would you like?
W: Next time check the price first.
2. Do you have any specials?
3. Is there anything you’d recommend? 5. Why is the man surprised?
4. Would you like to make a reservation?
6. How does the man pay?
5. Where would you like to sit?

 LISTENING QUIZ  Now listen to the talk, and choose the best answer to each
question.
Track 59
M: Tipping means to pay extra money for some service. In
You will hear a series of dialogs and a talk, each followed by
the US, there are many situations where people are
two questions. Listen carefully and choose the best answer
expected to pay tips. The most common one is eating at
to each question.
restaurants. In fact, tipping waiters and waitresses is a
Dialog I universal custom in the US. This is not just to show
appreciation for good service. For many restaurant
M: Hi, can I help you?
workers, tips are necessary for them to make enough
W: Yes, could I have two regular coffees?
money. This means that diners are almost always
M: Sure. What size would you like?
expected to pay tips. In general, it is normal for people
W: Um, large, please.
to tip 15% of the cost of the meal. If service is especially
M: Would you like milk or sugar?
good, tips of 20% or more are acceptable. On the other
W: I’d like milk.
hand, sometimes service is not as good as it should be.
M: OK, that’s two large coffees with milk. Would you like
In this case, diners may tip 10% to show their
anything else?
disapproval. However, tipping less than 10% is usually
W: No, that’s everything.
considered very rude.
M: That’s going to be $6.50.
W: Alright, thanks. 7. When should diners pay 15% tips?
1. Which photo best represents this dialog? 8. Which chart best represents the information in the talk?
2. What does the woman order?
 LISTENING TEST 
Dialog II Track 60
M: Hello, welcome to Claude’s. Part 1 – Picture Description
W: We have a reservation under “Pauline.”
Listen and choose the statement that best describes what
M: Hmm. I can’t seem to find that reservation. When was it
you see in the picture.
for?
W: Seven-thirty. It was for a party of eight. 1. M: (A) The students are waiting for their meal.
M: Could it have been made under a different name? (B) The men are looking at the menu.
W: I don’t think so. I’m the one who made the reservation. (C) The men are calling to make a reservation.
M: Well, we have no tables available right now. Can you (D) The friends are deciding what to buy.
wait fifteen minutes?
2. W: (A) The waiter is serving the woman.
W: I guess we have to.
(B) The woman is waiting for her dinner.
3. When is the reservation for? (C) The waitress is carrying the food.
(D) The customer is getting the bill.
4. Why does the woman’s party have to wait?
3. M: (A) The man is deserting the woman.
Dialog III (B) There is no one in the restaurant.
(C) The couple is enjoying their dinner.
W: Are you all finished?
(D) The couple is sharing a dessert.
M: Yes, it was delicious.
W: I’m glad you enjoyed it. Here’s the bill. That’ll be
$45.75.

Transcripts 23
Transcripts

Track 61 10. Why doesn’t the woman want to order a special?

Part 2 – Questions and Responses 11. How does the man intend to pay?
Listen and choose the best response to each question or 12. Why does the man pay?
statement.
4. W: Will that be cash or credit? Dialog II
M: (A) That’s $25.00. M: Hi, are you ready to order?
(B) No, thank you. W: Um, sure. I’ll have the house salad.
(C) I’ll use my card. M: OK, one house salad. Would you like anything else?
5. M: What can I get you? W: No, thanks. Oh, wait a second. Does the salad have
W: (A) I’d like to buy you dinner. tomatoes?
(B) Could I have the beef stew? M: Yes, it does. Is that a problem?
(C) I’ll pay with cash. W: I really don’t like tomatoes. Could I get the salad
without them?
6. W: I’d like to make a reservation. M: Of course. So that’s a house salad, no tomatoes.
M: (A) For how many? W: Thank you very much.
(B) This table is reserved. M: You’re welcome. Your salad will be out soon.
(C) For 7:00.
13. What does the woman order?
7. M: Are you ready to order?
W: (A) No, I didn’t bring any cash. 14. What special request does the woman make?
(B) I’d like to reserve a table. 15. Why didn’t the woman know that the house salad has
(C) Yes, I’d like the tuna sushi. tomatoes?
8. M: What do you recommend?
W: (A) I’d like a salad, please. Track 63
(B) We only take cash. Part 4 – Short Talks
(C) The shrimp is excellent.
You will hear two talks, each followed by three
9. W: That will be $50.00. questions. Listen carefully and choose the best answer
M: (A) Could I have my bill? to each question.
(B) Here it is.
(C) I’ll have that, please. Talk I
M: Hello, this is Douglas Smada. I called yesterday to make
Track 62
a reservation for a party of six for this Saturday, April
Part 3 – Short Conversations 23rd, at 6:00. You told me to call back today to confirm
You will hear two dialogs, each followed by three it. It looks like I have called back at a bad time, as there
questions. Listen carefully and choose the best answer is no one to take my call. Umm, anyway, actually I need
to each question. to make some changes to that reservation. I hope that it
will be possible. First, I’m really sorry, but I gave you the
Dialog I wrong date. I’d like to change my reservation to Sunday,
April 24th, at 3:30, as one of our group members is unable
W: Doesn’t this look great? to make it on Saturday. Also, I think I didn’t mention it
M: Yeah, everything on the menu looks delicious. before, but it is for a friend’s birthday. If you have any
W: What are you thinking of having? special options for that, I’d like to order a cake or something,
M: Probably one of the specials. The vegetable pizza looks if that’s possible. OK, well, I’ll call back a bit later.
really good.
W: Yeah, that does look good, but I shouldn’t order a 16. Why did the man make this call?
special. 17. How many people are expected to come?
M: Why not? Are you on a diet?
W: No, it’s just that the specials are all expensive. I don’t 18. What will the man do next?
have a lot of cash today.
M: Don’t worry about it. I’ll pay with my card today. Talk II
W: But I really don’t want to burden you. W: Some people go to restaurants just to eat quickly and
M: That’s OK. You can pay for both of us next time! cheaply. Others like to spend a good time going out to
eat. They enjoy restaurants that have a special atmosphere,

24 Transcripts
 Transcripts

not just good food. Such an atmosphere can be helped W: I’m trying to find a nice sweater for winter.
along by creative or unusual interior design, which can M: OK. Check this out. This one’s popular.
make the place more interesting or comfortable. For W: I don’t like that color.
example, many ethnic restaurants feature interior M: How about this?
designs drawn from their owners’ home countries. W: I don’t like the material.
A Japanese restaurant may look like a traditional M: What about that one over there?
Japanese house inside, with old-style Japanese music W: That might be all right. How much is it?
playing in the background. People who eat there may M: It’s $85.99.
feel like they have gotten away from their normal lives W: That’s too expensive.
for a little while. This can help them relax or relieve M: How much did you plan to spend?
stress. W: I only have forty-five dollars.
M: Maybe we should try another store.
19. What helps give some restaurants a special
W: Good idea.
atmosphere?
1. What is the relationship between the man and woman?
20. According to the speaker, why might people go to
(A) The man is the clerk and the woman the customer.
unusual restaurants?
(B) The man is the customer and the woman the clerk.
21. How do special foreign restaurants help people relax? (C) The man is the woman’s friend.
(D) The man and woman just met.
2. Why do they decide to go to another store?
(A) The first store is too expensive.
Unit 05: At the Mall (B) She didn’t find anything she likes there.
(C) The store clerk was not helpful.
 FUNCTIONS 
(D) She wants to spend more money.
Track 65
► Finding what you need  SHORT DIALOGS 
1. W: Do you see a parking space? Track 67
M: Yes, that guy is backing out.
2. M: I’m looking for a video camera. I How about these gloves?
W: They’re over there. By the TV section. W: Is there anything I can do for you?
3. W: Now, where’s the furniture store? M: Yes, I’m looking for a present for my mother.
M: Let’s see. We are here. W: How about these gloves?
► Talking with a clerk M: They look good. How much are they?
W: They’re thirty-five dollars.
1. W1: May I help you?
M: Hmm. Do you have any cheaper ones?
W2: I’m just looking.
W: Yes, these gloves are twenty dollars.
2. M: Excuse me, how much is this?
M: I’ll take these beige ones.
W: Hmm, I’ll go check.
W: Shall I wrap them for you?
3. W: I’m looking for a new belt.
M: Yes, please! That would be great, thanks.
M: You’ve come to the right place.
W: No problem, sir. I’ll be right back.
► Talking with a friend
1. What is the man looking for?
1. M: Do these seem too plain? (A) Gloves
W: No, you’d look good in them. (B) Cheap gloves
2. M: Hey, Rachel! Look at this. (C) Cheap beige gloves
W: Wow, that album is really hard to find! (D) A present for his mother
3. M: What do you think?
W: I’d choose the funny one. 2. What will the woman do next?
(A) She will gift-wrap the gloves.
(B) She will give the gloves to a co-worker.
 MODEL DIALOG 
(C) She will take the man’s money.
Track 66 (D) She will find a scarf to match the gloves.
What are you looking for?
M: What are you looking for?

Transcripts 25
Transcripts

Track 68  PRONUNCIATION 

II May I help you? Track 70
M: May I help you? A Listen carefully to the following two sounds. Then pay
W: Yes. I’m looking for a blouse. attention to the difference in each pair of words.
M: What size, please?
W: saw sew caught coat hall hole
W: Medium, I think.
M: want won’t bought boat ball bowl
M: What color are you looking for?
W: Green or dark green.
Track 71
M: Here’s a green one.
W: Can I try it on? B Listen and circle the word you hear.
M: Certainly. The dressing room is right over there. 1. saw 2. caught
1. What size and color is the woman looking for? 3. hole 4. law
(A) Large, dark green 5. won’t 6. bought
(B) Small, green or dark green 7. ball 8. row
(C) Medium, green
(D) Medium, green or dark green Track 72
D Listen and repeat the following sentences, paying close
2. What will the woman probably ask the clerk next?
attention to the different sounds.
(A) “How much is it?”
(B) “Do you have this in red?” W: 1. Hello. This is Joan.
(C) “Where is the bathroom?” M: 2. Oh no! Open the window over there.
(D) “Do you have a mirror?” W: 3. Sew the yellow coat, Paul.
M: 4. Show the reporter the hole across the airport.
Track 69 W: 5. Joe thought there was no snow in October, though.
III Do you like my new coat?
 ORAL RESPONSES 
W1: Do you like my new coat, Pia?
W2: It looks terrific! It makes you look like a movie star. Track 73
W1: Really? I’m glad you like it. Listen and say your responses using information about
W2: How much was it? It looks really expensive. yourself.
W1: Eighty dollars.
W: 1. May I help you?
W2: That’s a decent price.
2. Do you go shopping often?
W1: Yeah, there was a big sale on all their fall coats.
3. Where do you usually shop?
W2: Where did you get it?
4. How much was your book?
W1: At Central Department Store.
5. Can I try this hat on?
W2: I like to shop there, too. Is the sale still on?
W1: I don’t know, but probably.
 WRITTEN RESPONSES 
1. How much was the coat?
(A) $18 Track 74
(B) $19 Listen to the questions or statements and write your
(C) $80 answers.
(D) $90
M: 1. How often do you go shopping?
2. What will Pia probably do next? 2. What games do you like to buy?
(A) She will find another store with a sale. 3. How many CDs do you buy each year?
(B) She will make a plan to go coat shopping at the 4. How much did you pay for your shoes?
department store. 5. What are you looking for?
(C) She will go to Central Department Store right away.
(D) She will ask if her friend could give directions to the  LISTENING QUIZ 
store.
Track 75
You will hear a series of dialogs and a talk, each followed by
two questions. Listen carefully and choose the best answer
to each question.

26 Transcripts
 Transcripts

Dialog I 5. What can we guess about the man?

M: May I help you, ma’am? 6. What kind of store is the man in?
W: Yes, I’m looking for a gift for my husband.
M: We have some nice jackets here. Now listen to the talk, and choose the best answer to each
W: Do you have a size forty-two? question.
M: Yes, this is a forty-two. It’s $280.
M: We’re having big sales at Best Sales Electronics! Right
W: Oh my. That’s quite expensive.
now in our video section, all TVs and DVD players
M: These pants are nice.
marked with our red sale label are 20% off their original
W: Yes, they are. Is there a size thirty-six?
prices. In the audio section, check out our sale on
M: I’ll check. By the way, they are on sale for $58.
designated artists; some albums are up to 50% off.
W: This silk T-shirt is only $25. Do you have it in large?
Then, in the games section, selected titles are now
M: Yes, ma’am, we do.
just twenty-three dollars—a 15% saving! To those
W: I’ll take it.
customers with a savings club membership, we’re
1. Which photo best represents this dialog? giving an additional 10% saving with every purchase of
$50 or more. For those of you who haven’t become
2. What will the woman probably buy for her husband?
members yet, it’s not too late to join the club! Just stop
by our Customer Help Desk to ask about how to join. All
Dialog II
it takes is a small fee and a quick form to fill out and
M1: Hey, Mack, check these speakers out. you’re in the savings club! These prices won’t last
M2: Surround sound, yep. I got some like these. forever, so come on down to Best Sales Electronics
M1: Man, I just gotta get surround sound. today!
M2: Why don’t you just get it? It would go great with your
widescreen TV. 7. What things are on sale?
M1: I could put it on my credit card, I suppose, but I’d rather
8. Which chart best represents the information in the talk?
save up and pay cash.
M2: Yeah, I know what you mean. Credit cards can really
become a problem.  LISTENING TEST 
M1: I keep coming back to check on prices and styles. I Track 76
figure I should have enough saved to buy them by
March.
Part 1 – Picture Description
M2: Cool! Let me know when you do, and I can come over to Listen and choose the statement that best describes what
help you set them up if you like. you see in the picture.
M1: Sure, let’s do that. Wanna get lunch before we hit the
batting cages? 1. M: (A) The store is filled with computers.
M2: I was just gonna suggest that. (B) The televisions are huge.
(C) The woman is shopping for DVDs.
3. Why doesn’t the man like using his credit card? (D) The DVD is a new release.
4. When will the man probably buy the speakers? 2. W: (A) The men bought a lot.
(B) The department store is having a sale.
Dialog III (C) The men are leaving the store.
(D) The display is promoting sunglasses.
W: Good day, sir. Would you like some help?
M: I’m looking for a gift for my wife. 3. M: (A) The couple is admiring the dishes.
W: How about these lovely earrings? (B) The people are washing dishes.
M: No, actually I’m looking for bracelets. (C) The man doesn’t like the color.
W: Oh, then you’re in luck. We’re having a sale on (D) The woman likes the cup.
bracelets.
M: <a bit gruffly> Is that so? May I see that gold one, Track 77
please? Part 2 – Questions and Responses
W: The yellow-gold one?
M: Right. How much is it? Listen and choose the best response to each question or
W: Originally it was $289, but it’s on sale for $259. statement.
M: I like it. I’ll take it. 4. W: How do you think these pants fit?
W: Shall I wrap it? M: (A) They look a little big.
M: Please.

Transcripts 27
Transcripts

(B) They look expensive. 11. Why isn’t the man able to make a good decision about
(C) Tailor-made pants are usually high quality. the towels?
5. M: We need to find a map. 12. About what time will the couple get to the food court?
W: (A) What about the toy store?
(B) There’s one over there. Dialog II
(C) OK, I like orange.
W: Well, we’ve accomplished quite a lot today already.
6. W: What jacket size do you wear? M: Yeah, we did quite well. I’m surprised.
M: (A) The big ones look ugly. W: We ordered a new couch, got new coats for winter, and
(B) My waist size is thirty-eight. bought suitcases for our trip to Mom and Dad’s.
(C) I don’t know. Let’s try size forty-two. M: Time to relax. Let’s go get some coffee and then see
what’s showing at the movie theater.
7. M: Where is the shoe department?
W: OK, but I really want to stop by the bookstore, too.
W: (A) It’s just down there on the left.
M: Oh, right! The new Humphrey Patter book is out! I forgot.
(B) It’s in the computer store.
W: But you’re right that we probably should go to the
(C) It has the best quality shoes.
theater to reserve tickets before that.
8. W: Are you done shopping? I’m hungry. M: Sounds like a plan. First thing’s first, let’s get that
M: (A) Yes, I just ate pizza. coffee. I’m running on empty.
(B) Me too. I will buy this book. W: Me too.
(C) OK, let’s hit the food court.
13. Why is the man surprised?
9. M: I’m just looking, thanks.
14. Which of the following have they NOT bought?
W: (A) What are you looking at, sir?
(B) Alright, sir. If you’d like any help, just holler. 15. What will they probably do next?
(C) You’re welcome. Any time.
Track 79
Track 78 Part 4 – Short Talks
Part 3 – Short Conversations
You will hear two talks, each followed by three
You will hear two dialogs, each followed by three questions. Listen carefully and choose the best answer
questions. Listen carefully and choose the best answer to each question.
to each question.
Talk I
Dialog I
M: Man, you wouldn’t believe the day I had. First, I
W: Hey, Mark, what do you think of these towels? Cute, overslept, though I had planned to go to the mall early
huh? before the crowds swarmed in. I knew this would be a
M: Yeah, they’re nice. huge shopping weekend. Anyway, I didn’t arrive at the
W: Nice? Just nice? mall until afternoon, and the parking lot was packed! I
M: Well, I mean I like them. Towels don’t exactly excite me, spent fifteen minutes driving around the lot looking for
if you know what I mean. a space. Then, when I was waiting patiently for some
W: <sighs> Alright, do you have an opinion about which lady to back out of her spot, another lady coming from
ones you are less excited about? the opposite direction stole my spot! Well, I disregarded
M: Yeah, the ones you just showed me were great. Let’s her rudeness and searched for any spot I could find. I
take those. parked so far in the back of the lot that it took five
W: OK, but did you think about which would go better in minutes just to walk to the entrance, which wouldn’t
the bathroom? have been so terrible if it wasn’t freezing and raining
M: Sorry, I’m a bit too hungry to think that carefully about and I had brought an umbrella. I finally got inside, but
our bathroom. Can we do this after lunch? I promise I’ll because the floor was wet I slipped, nearly breaking
give it some thought then. my neck. By the time I entered the game store and
W: OK, you promised. I’m not that hungry, but I could use elbowed through the crowd, I experienced the ultimate
some coffee myself. disappointment: the newest adventure game which I
M: Good, we can probably just get to the food court before had intended to buy was sold out. All that stress for
the lunch crowd does. nothing.
10. What can we guess about the woman? 16. What was the purpose of the man’s shopping endeavor?

28 Transcripts
 Transcripts

17. What can be assumed about the man’s condition? 3. M: Please stow carry-on bags in the overhead
compartments. Thank you.
18. Which of the following was NOT a source of stress for
the man?
 MODEL DIALOG 
Talk II Track 82
W: Tired of fighting the crowds? Try shopping without ever Which flight was it again?
getting up from your desk! Find the office supplies you
M: Hello.
require most often through our Discount Office Supply
W: Hi, Dan. This is Pam, and I’m at the airport. Um, I can’t
Website or Catalog. The catalog offers 300 pages of office
find the gate that Cameron and Mandy are arriving at.
supplies from staples to desk chairs and complete office
M: Did you check the arrivals board?
furniture sets. The website includes all that plus a search
W: I’m checking the board now, but I don’t see their flight
engine to find what you’re looking for quickly. We stock
listed. Which flight was it again?
everything you need for office or home use. And don’t
M: Let’s see . . . it’s flight 619 from Singapore.
miss out on the special discounts available to online
W: Six-one-nine. Oh, there it is, gate N-6. Man, that’s on
customers only. Pick up a copy of our latest catalog at
the upper concourse. I’m on the lower one now.
any of our three conveniently located Discount Office
M: They won’t need to go to baggage claim because they
Supply outlets. You can find us in Santa Fe on Cordova
checked their luggage through. They’ll just have a
Road near the intersection with St. Francis, and at two
couple of carry-ons.
locations in Albuquerque on Eubank at Montgomery and
W: They arrive at nine o’clock. Oh no! That’s in ten
on Fourth and San Mateo.
minutes. I’ve got to run to the upper concourse! Hey, do
19. What advantage does the website have over the catalog? you know if they are flying first class or coach?
M: First class.
20. How can customers get special discounts?
W: Then they’ll be some of the first people out of the
21. Which of the following is NOT a location of one of the plane. I’ve got to go. Thanks, Dan.
outlet stores?
1. What is the woman trying to find?
(A) The upper concourse
(B) The check-in counter
Unit 06: At the Airport (C) Her boarding pass
(D) An airport gate
 FUNCTIONS  2. Who is the woman probably talking to?
(A) Her client
Track 81
(B) Her friend
► Checking in (C) Her son
1. M: Check it all the way through, please. (D) Her father
W: No problem, sir.
2. W: One round-trip ticket to Milan, please.  SHORT DIALOGS 
M: OK. Will that be first class or coach?
3. W: Where are the ticket agents? Track 83
M: It looks like we’re early. Let’s come back after coffee. I I’d like a first class ticket.
► Locating the gate W: Can I help you?
1. M: Do you know which gate flight 319 is arriving at? M: Yes, I’d like a first class ticket to Mazatlan, please.
W: Sorry, I don’t. Let’s check the board. W: OK. Will that be round trip or one way?
2. M: We’re looking for gate D-13. M: Round trip, leaving today.
W: Here it is. It’s on the upper concourse. W: And when would you like to return?
3. M: Which gate do I go to? M: On the 19th.
W: It’s right here on your ticket, sir. W: All right. I can get you a non-stop or one with a two-hour
layover in Mexico City.
► Boarding the airplane
M: The layover is OK. But I need my luggage checked
1. W: Flight 683 to Berlin is now boarding at gate 7. through to Mazatlan.
Have your boarding pass ready. W: No problem, sir. All right. You’re booked on flight 910 to
2. M: Can you help me, please? Mazatlan International Airport. It departs from gate A-6
W: Yes, you’re in row 11, seat C. at 9:15 p.m. Your return flight is 9 a.m. the 19th.

Transcripts 29
Transcripts

1. What does the man want to do? available at the last minute.
(A) Send his luggage to Mexico City W: And then these seats go to the stand-by passengers?
(B) Get information about airport gates M: Yes. There’s no guarantee you’ll get a seat, though.
(C) Purchase an airline ticket W: What if I don’t?
(D) Fly one way to Mazatlan M: I could book you a flight tomorrow. Do you need a
round trip?
2. What does the man ask the woman to do with his
W: No, only one way.
luggage?
(A) He asks her to check it through to Mazatlan. 1. Where does the woman want to fly to?
(B) He asks her to weigh it for him. (A) Hong Kong
(C) He asks her to send it to Mexico City. (B) Beijing
(D) He asks her to watch it for him while he goes to the (C) Nanchang
bathroom. (D) Xi’an
2. What does the man tell her she could do?
Track 84
(A) He says she could fly to Berlin instead.
II The flight’s been delayed. (B) He says she could fly next week.
(C) He says she could buy a round-trip ticket.
W: OK. Here are the departures. What’s our flight number
(D) He says she could fly stand-by.
again?
M: It’s MZ909. The boarding pass says it leaves from gate
B-12.  PRONUNCIATION 
W: Let’s see, MZ909, gate B-12. There it is. Oh no! The Track 86
flight’s been delayed. It won’t leave until 9:19! And the
A Listen carefully to the following two sounds. Then pay
gate’s been changed to M-9.
attention to the difference in each pair of words.
M: Nine-nineteen! That’s three hours from now! What are
we going to do for three hours? W: van ban vain bane valid ballad
W: We’ll just relax, I guess. Our luggage is checked M: vest best valet ballet very berry
through. Maybe we can stash our carry-ons in a locker.
That way we won’t have to haul them around with us. Track 87
M: Good idea. I guess we can get dinner here, then read or
B Listen and circle the word you hear.
watch TV. Did it say why the flight is delayed?
W: Yeah, it’s due to bad weather in Denver. Our plane’s 1. ban 2. vain
late leaving that airport, so it’ll be late getting here. 3. ballad 4. vote
5. vest 6. valet
1. How long will the man and woman have to wait for their
7. berry 8. vet
flight?
(A) Nine hours
Track 88
(B) Three hours
(C) Nineteen minutes D Listen and repeat the following sentences, paying close
(D) Six hours attention to the different sounds.

2. What are the man and woman looking at? W: 1.

The ballet dancers on the train were very vain.
(A) The arrivals board M: 2.
Take your dog to a valid vet in your van.
(B) The newspaper W: 3.
The ban on vests worked best in the suburbs.
(C) The departures board M: 4.
Give the valet a fiver and he’ll do a ballet on the
(D) A magazine spot.
W: 5. The ballad of berries was my favorite.
Track 85
 ORAL RESPONSES 
III You could fly stand-by.
M: How can I help you? Track 89
W: I need a ticket to Hong Kong today. Listen and say your responses using information about
M: I’m sorry, ma’am. All flights to Hong Kong are full today. yourself.
But you could fly stand-by. W: 1. Can you tell me where I’m sitting, please?
W: Stand-by? What’s that? 2. Flight 823 is now boarding at gate G-2.
M: Sometimes people don’t show up for their flight, or they 3. Do you know where gate M-12 is?
change their flight. When this happens, seats become

30 Transcripts
 Transcripts

4. Do you want first class or coach? 3. Where is the gate located?

5. Could you tell me when the flight from London arrives?
4. Which seat is the man given?

 WRITTEN RESPONSES  Dialog III

Track 90 W: Hey, Ramon, it’s good to see you. How was your trip?
Listen to the questions or statements and write your M: It was awful! Everything went wrong.
answers. W: I’m sorry. What happened?
M: First, they accidentally booked a one-way ticket instead
M: 1. Where would you like your luggage checked to?
of a round trip. Then my flight was delayed for three
2. I’m sorry, but all the flights are full today.
hours. Oh, waiting at the airport was pure boredom.
3. What should I do with my carry-on bag?
W: How did you pass the time?
4. I’d like to know which gate my plane leaves from.
M: Playing video games, mostly. Then they announced that
5. Would you like a one-way ticket or round trip?
the plane was boarding. But once we got inside, we
were delayed again.
 LISTENING QUIZ  W: Why?
Track 91 M: Something was wrong with one of the engines. They
had to bring in a new plane.
You will hear a series of dialogs and a talk, each followed by
two questions. Listen carefully and choose the best answer 5. Which is NOT true of the man’s trip?
to each question.
6. Where is this conversation probably taking place?
Dialog I
W: It feels so good to relax! Now listen to the talk, and choose the best answer to each
M: Man, it sure does. Can you believe our plane’s delayed question.
for five hours!
W: No, I can’t. Can you imagine the boredom if the airport M: My name’s Ron Manney. As CEO of Manney Mines,
didn’t have coffee shops? Incorporated, I travel all over the country, and I’m
M: Well, it does. And here we are. We’re out of the rain, at frustrated by the increasing frequency of flight delays.
least. This year the United States had its highest number of
W: Yeah. They said there was some problem with the wing. delayed flights in more than ten years, and it seems the
I hope it’s not serious. problem is only going to get worse. This year the percentage
M: Nah, I doubt it. The plane landed OK from New Mexico. of flights that arrive on time has dropped from 73 percent
I’m sure it’s something minor. to 68 percent, while the percentage of delayed flights
W: As soon as we land in Vietnam, I want a massage. jumped from 19 to 24. Twenty-four percent! That means
M: Yes, ma’am! about one in every four flights gets delayed. Do you
know how frustrating that is? When your flight arrives
1. Which photo best represents this dialog? late, you often miss your connecting flight. That makes
2. Why has the couple’s flight been delayed? for a lot of boredom, sitting around airports with nothing
to do but wait. It also hurts my business, because I
Dialog II have to reschedule important meetings. After all, time
is money, right?
M: Which gate are we at?
W1: Let’s see . . . it’s N-9. 7. Which of the following is true according to the speaker?
M: Did you say M-9? 8. Which chart best represents the information in the talk?
W1: No, N-9. N as in Nancy.
M: Oh, OK. Let’s see. That’s on the lower concourse, so we  LISTENING TEST 
have to go down the elevator. Ah, here it is.
W2: Attention please. Flight 1001 to Rangoon is now boarding Track 92
at gate N-9. Please have your boarding passes ready. Part 1 – Picture Description
M: That’s us. Got your carry-on?
W1: That’s yours. This one’s mine. Listen and choose the statement that best describes what
M: Sorry about that. Where are our seats? you see in the picture.
W1: Um . . . you’re in row 20, seat M. 1. M: (A) The people are boarding an airplane.
M: N? (B) The people are checking in baggage.
W1: No, M, as in Michael.

Transcripts 31
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(C) The people are checking the arrivals/departures Dialog I

boards.
W: How much luggage are you checking, sir?
(D) The people are waiting in the airport.
M: Two suitcases.
2. W: (A) A man is waiting in the airport. W: And how many carry-ons?
(B) A man is buying an airplane ticket. M: Two.
(C) A man is stowing his carry-on bag. W: And would you like to check the suitcases all the way
(D) A man is relaxing in his airplane seat. through to Panama?
M: Yes, please.
3. M: (A) The man is checking his luggage through.
W: And you’re flying stand-by today—is that correct?
(B) The man is checking the boards.
M: Yes, ma’am. What happens to my luggage if I can’t get a
(C) The man is meeting a friend.
seat?
(D) The man is looking for his boarding pass.
W: It will be held at the Panama airport. If you can’t get a
connecting flight today, don’t worry. It’ll still be there
Track 93
when you arrive.
Part 2 – Questions and Responses M: OK, thanks a lot.
Listen and choose the best response to each question or W: You’re welcome. Your plane leaves from gate B-9 in half
statement. an hour.

4. W: First class or coach? 10. What is the man doing?

M: (A) No, thank you. 11. What type of ticket does the man have?
(B) Round trip.
(C) First class, please. 12. What will happen to the man’s suitcases?

5. M: Excuse me. Do you know where gate M-16 is? Dialog II

W: (A) Why not just check the board?
(B) It’s on the upper concourse. M: They don’t have a gate number for my flight yet.
(C) I’d like to check it all the way through. W: You’re here early. Check back in a few minutes.
M: Yeah, I wanted to come early, because of the rain. It
6. W: One way or round trip? slows down traffic.
M: (A) Row 11, seat C. W: It sure does. Where are you going to?
(B) I’d like coach. M: Huntington Beach. How about you?
(C) One way, please. W: Mount Vernon. Oh, here’s mine: E-9.
7. M: Sorry, but all seats to Rome are booked. M: I’m excited. This’ll be my first time flying first class.
W: (A) Could I fly stand-by? W: Hey, good for you. I flew first class once. It’s great!
(B) I want first class, please. M: It looks like your flight’s boarding in ten minutes. You’d
(C) Where is gate C-9? better get going.
W: Yeah, I’ve gotta get to the upper concourse. Nice talking
8. W: Is flight 909 on time? with you.
M: (A) You’ll have to check the board to be sure,
ma’am. 13. Where is this conversation probably taking place?
(B) Stow your carry-on bags in the overhead 14. What is the relationship between the speakers?
compartment.
(C) Have your boarding pass ready. 15. Why does the man mention he’s flying first class?

9. M: Can you help me find my seat?

Track 95
W: (A) It’s on the middle concourse.
(B) Let me see your boarding pass, please. Part 4 – Short Talks
(C) I’m sorry. Your flight’s been delayed. You will hear two talks, each followed by three
questions. Listen carefully and choose the best answer
Track 94 to each question.
Part 3 – Short Conversations
Talk I
You will hear two dialogs, each followed by three
questions. Listen carefully and choose the best answer M: Turk Airlines flight 35 to Salt Lake City will begin boarding
to each question. through gate 15-D. FAA regulations state that all carry-on
luggage must fit beneath the seat in front of you or in

32 Transcripts
 Transcripts

the overhead compartments. If your luggage does not M2: It’s two blocks down, next to the park.
fit, we will request that you check it at the gate. I’d like 3. W1: What’s the nearest station?
to take this opportunity to remind you that this is a W2:That’d be Glenview Station. Over there.
non-smoking flight. Also, it is a federal offense to tamper
with smoke detectors in the bathrooms. We will now ► Boarding and paying the fare
begin boarding passengers with small children as well 1. W: How does this work?
as any passengers needing special assistance. First M: Insert your ticket in the slot. It will come out the
class passengers may board at any time. Thank you and other end.
welcome aboard. 2. M: Sorry, but we only accept coins.
16. Where is this announcement taking place? W: Oh no, all I have are dollar bills.
3. W: Oh, I don’t have exact change.
17. What is the purpose of the announcement? M: I’ll pay for you.
18. Who will be allowed to board first?
 MODEL DIALOG 
Talk II
Track 98
M: Hello, my name’s Magnus McNamara, and as a travel It runs every hour on the hour.
writer I’ve flown on hundreds of airline flights all over
the world. Over time I’ve learned quite a few tips about W: Hmm . . . Excuse me, does this bus go to Bracken
flying, and I’d like to share some of these with you. Street?
First, the best times to go to the airport are between 9 M1: Yes, I think it does.
a.m. and 3 p.m., when business travelers are working W: Oh good. And when does it come?
and the airport’s not so crowded. Second, fly non-stop M1: It runs on the half hour. The next one should be here in,
whenever you can, so if your plane gets delayed you oh, about fifteen minutes.
won’t miss a connecting flight and be stuck at an airport W: Thank you. Once I get to Bracken, I need to take the 606
for hours. Third, pack light, because if you have less express to Thresher’s Corner. Do you know where to
luggage there’s less that can go wrong, and you’ll get in catch that?
and out of the airport faster. Now those tips are designed M1: Yeah, you can catch that one at the corner of Bracken
just to get you to and from the airport. But how about and Slater. It runs every hour on the hour.
securing a good seat once you’re actually on the plane? W: Thank you. Oh, here it comes.
<bus door opens>
19. What is the man’s job? W: How much is the fare?
20. What is the purpose of his tips? M2: Seventy-five cents, ma’am. I’m sorry, we only accept
coins.
21. What will he probably talk about next? W: Oh, drat! I’m afraid all I have is a dollar bill.
M1: Here, I can change that for you.
W: Thank you so much.
M1: Not at all. Have a good trip.
Unit 07: On the Bus or Train
1. How often does the bus to Bracken Street run?
 FUNCTIONS  (A) Every fifteen minutes
(B) Every thirty minutes
Track 97 (C) Every sixty minutes
► Understanding the schedule (D) Every hour and a half
1. M: How often does the Silver Streak leave for Portland? 2. What can be inferred about the woman?
W: Let’s see. It runs on the half hour. (A) She is poor.
2. M1: Is this an express? I need to get home fast. (B) She is pretty.
M2: Sorry, it’s local. It stops often. (C) She does not ride buses very often.
3. M: How many stops does it take to get to Fifth Street? (D) She knows which bus goes to Thresher’s Corner.
W: Just three stops.

► Locating the station

1. W1: Where can I catch the 305 bus?
W2: At the corner of Fifth and Pike.
2. M1: Excuse me. I’m trying to find Jackson Street Station.

Transcripts 33
Transcripts

 SHORT DIALOGS  (D) They will watch a football game.

Track 99 Track 101

I Is this seat taken? III How many stops are on this route?
W: Excuse me, is this seat taken? W: Can I catch the 212 bus here?
M1: Yes, I’m afraid it is. I think the seat back there is empty. M: Yes, you can. Where are you going?
W: Thank you. Excuse me, sir, is this seat taken? W: Twelfth Street.
M2: No, please sit down. M: Twelfth . . . That’s six more stops.
W: Thank you. W: Six stops! How many stops are on this route?
M2: It’s crowded today, isn’t it? M: There’re twenty.
W: It sure is! This is the first time I’ve gotten to sit down all W: Does this bus stop at every one?
day. M: Yes, ma’am. It’s a local.
M2: Where are you going to? W: Is there an express?
W: The Sprite Center. How about you? M: Yeah. It runs at the top and bottom of each hour.
M2: Prince Place. W: Do you have the time?
W: Is this an express? M: Yes. It’s 12:15. Here comes the local. The express will
M2: Nope, it’s a local. You’ll have lots of time to relax and be here at 12:30.
enjoy the ride. W: Thank you. I think I’ll wait for the express.
1. What does the woman mean by “taken”? 1. Where does the woman want to go?
(A) Stolen (A) To 212
(B) Borrowed (B) To Twentieth Street
(C) Empty (C) To Twelfth Street
(D) Reserved (D) To the express station
2. Which of the statements is true? 2. How many times does the express bus run each hour?
(A) There are few people on the bus. (A) One time
(B) The bus is crowded. (B) Two times
(C) The woman can’t find a seat. (C) Three times
(D) The woman is going to Prince Place. (D) Four times

Track 100
 PRONUNCIATION 
II Where can we transfer to the green line?
Track 102
M: OK, we’re at Blackstone Station now. Where do we want A Listen carefully to the following two sounds. Then pay
to get off? attention to the difference in each pair of words.
W: Um, Cricket Street Station.
M: So, uh, yes, here we are. Blackstone is on the red line. W: wrong rung honk hunk long lung
We take the red line to, er, Standers Street. Then we M: song sung bonk bunk tong tongue
need to transfer to the yellow line.
W: But Cricket Street is on the green line. Where can we Track 103
transfer to the green line? B Listen and circle the word you hear.
M: We take the yellow line for three stops. That’s, uh,
1. rung 2. honk
Quest Stadium. We can transfer to the green line there.
3. long 4. clonk
W: Then we ride the green line four stops to Cricket Street.
5. sung 6. bunk
M: Right. We’ve got it!
7. tong 8. strung
1. Which line will the man and woman ride first?
(A) The green line Track 104
(B) The yellow line D Listen and repeat the following sentences, paying close
(C) The red line attention to the different sounds.
(D) The Blackstone line
M: 1. The young monk had got out of his bunk and
2. What will the couple do at Quest Stadium? rung the bells before eight.
(A) They will transfer to the green line. W: 2. “Clunk!” went a shoe. “Clonk!” went the other
(B) They will transfer to the red line. shoe.
(C) They will transfer to the yellow line.

34 Transcripts
 Transcripts

M: 3. The gung-ho marine put the gunk in with the Dialog II

junk.
W: This station is filthy! They could sweep it once in a
W: 4. King Kong slung his arm around the Hong Kong
while.
Kung Fu Tower.
M: Ah, here’s a map. Do you see Twin Parks Station?
M: 5. The donkey honked a song at the monkey for
W: There it is. It’s a straight shot down the red line.
too long.
M: Yes, but this station’s on the yellow line. To get to the
red line, we have to transfer at Cloud Street.
 ORAL RESPONSES  W: That’s four stops away. I’ll get tickets.
Track 105 M: What’s wrong with this machine? How does it work?
W: It’s easy. Insert your ticket into that slot in front.
Listen and say your responses using information about
M: This one?
yourself.
W: Yes. Now go through the turnstile and pick it up on the
W: 1. Where can I catch the 713 bus? other side.
2. Excuse me. I’m looking for Straight Street Station.
3. Why does the woman complain about the station?
3. How often does this train run?
4. How does this machine work? 4. How will the couple get to Twin Parks Station?
5. Where can I transfer to the blue line?
Dialog III
 WRITTEN RESPONSES  M: It looks like the 420 goes to Spring Street.
Track 106 W: Yeah. So does the 212 and 313.
M: Hmm. The 212 takes an interesting route. It snakes all
Listen to the questions or statements and write your
over the place. That would be slow as a snail.
answers.
W: I agree. The 420 is more of a straight shot. There are
M: 1. Excuse me. Is this seat taken? only six stops.
2. Where can I catch the 305 bus? M: Yes, but look at the 313. There are only four stops.
3. Where can I transfer to the yellow line? W: Yeah, but the 313 doesn’t stop at Spring Street.
4. I’m looking for Kingston Station. M: It stops at Blackberry Place, though. That’s only a
5. How often does this bus run? stone’s throw from Spring Street. We could get off there
and walk.
 LISTENING QUIZ  W: OK.

Track 107 5. What are the man and woman doing?

You will hear a series of dialogs and a talk, each followed by 6. What will the man and woman probably want to know
two questions. Listen carefully and choose the best answer next?
to each question.
Now listen to the talk, and choose the best answer to each
Dialog I question.

M: Excuse me, is this seat taken? W: Hi there. I’m Sandy Splendergast, a senior at Saint
W: No, it isn’t. Cloud High School. For our senior project, my social
M: Oh. It feels good to sit down. My back is killing me! studies class developed a survey to analyze our city’s
W: I’m sorry. Where are you going? commuting habits. We composed a questionnaire and sent
M: Black Street. How about you? it to the parents of 1,000 students here at St. Cloud.
W: Sweet Street Mall. I’m going to battle the crowds at the The questionnaire asked which forms of public transportation
big blowout sale! the parents utilized, how often they used them, and
M: You’ve got more energy than I have. I’m going straight which types of mass transit they preferred. Not surprisingly,
home and to bed! this being America, we found that most people—about
W: Oh, that sounds nice! I’ve got to get a birthday present 75 percent—preferred to drive their own vehicles. Of the
for my mom, though. Well, here’s my stop. Have a good people who did use public transportation, 65 percent
day. preferred to ride subway trains, 25 percent preferred to
M: You too. Good luck shopping. take buses, and the remaining 10 percent used light rail
or rode taxis. Subway riders said the trains were clean,
1. Which photo best represents this dialog? comfortable, and efficient. Bus riders said the buses
2. What is the woman going to do? were cheaper and more convenient.

Transcripts 35
Transcripts

7. Which type of transportation did most survey W: (A) You can catch the 704 on Dreary Street.
respondents prefer, according to the speaker? (B) Every hour on the quarter.
(C) Transfer at Strander Station.
8. Which chart best represents the information in the talk?
Track 110
 LISTENING TEST 
Part 3 – Short Conversations
Track 108
You will hear two dialogs, each followed by three
Part 1 – Picture Description questions. Listen carefully and choose the best answer
Listen and choose the statement that best describes what to each question.
you see in the picture.
Dialog I
1. M: (A) A man is waiting for a bus.
(B) A man is buying subway tickets. W: Can I catch the Strong Island Express here?
(C) A man is paying the bus fare. M: You sure can. It runs four times an hour, on the
(D) A man is boarding a subway train. quarters.
W: Wonderful. How much is the fare?
2. W: (A) The woman is reading a newspaper. M: It’s two-fifty one way.
(B) The woman is checking a subway schedule. W: Do you take dollar bills?
(C) The woman is checking a bus schedule. M: Yes, we do. You can buy tickets here or use the machine
(D) The woman is inserting her ticket into the slot. over there.
3. M: (A) Three women are waving goodbye to their W: Thank you. From Strong Island, how can I get to
friends. Sweepstakes Park?
(B) Three women are running to catch the bus. M: Take the green line to Sailboat Street. Then transfer to
(C) Three women are playing a game in the street. the yellow line. It’ll take you to Queen Street Station,
(D) Three women are praying together. just a stone’s throw from Sweepstakes Park.
W: Thank you very much.
Track 109 10. Where will the woman go first?
Part 2 – Questions and Responses 11. How often does the Strong Island Express run?
Listen and choose the best response to each question or
12. Which of the following is NOT part of the way to the
statement.
park?
4. W: Where can I catch bus 522?
M: (A) At the corner of Twelfth and State Street. Dialog II
(B) It’s three blocks down on the left.
M: Excuse me. Is this seat taken?
(C) It runs on the half hour.
W: Oh no. Let me move my coat. Sorry.
5. M: Excuse me. Is this seat taken? M: No problem. Does this go straight to Slingerland Street?
W: (A) There’s an empty seat in the back. W: Yes. It’s an express.
(B) We only accept coins. M: Oh good. I have to catch a train at Slingerland Station,
(C) Yes, I’m afraid it is. then the light rail to get home.
W: Goodness! Where do you live?
6. W: I’m trying to find the nearest subway station. M: In Prayton.
M: (A) It’s down one block, next to the theater. W: Well, that certainly is a long commute. Do you do it
(B) It’s at Twentieth and Spring. every day?
(C) It’s an express. M: Yeah. And it seems like the crowds get larger each
7. M: Where can we transfer to the red line? week. How about you?
W: (A) Insert your ticket in the slot. W: Oh, I just live on Slingerland. My commute is only thirty
(B) At Kingsgate Station. minutes.
(C) There are twelve stops on this route. 13. Where is this conversation probably taking place?
8. W: Is this an express? 14. What does the man have to ride to get home?
M: (A) Take the green line two more stops.
(B) Sorry, we only accept coins. 15. Why is the woman riding the bus?
(C) Sorry, it’s a local.
9. M: How often does the 704 run?

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Track 111
Unit 08: In a Hotel
Part 4 – Short Talks
You will hear two talks, each followed by three  FUNCTIONS 
questions. Listen carefully and choose the best answer Track 113
to each question.
► Making reservations
Talk I 1. M: I’d like to make a reservation for the eighth.
W: All right. What time, sir?
W: Attention, all passengers! Attention, all passengers! 2. M: Did you make a reservation?
Due to snow-covered tracks at Oxbury Crossing, all W: Yes, I did.
trains scheduled to travel through the Oxbury Crossing 3. W: Do you have any rooms for this weekend?
area will be subject to severe delays. This will affect all M: Sorry, we’re all booked up.
trains to and from London and Heathrow. However,
trains to and from Greenstead and Hamilton will run ► Checking in
according to schedule. I repeat: all trains to and from 1. M: Do you have a double room available?
London and Heathrow will be subject to severe delays. W: Yes, we do.
We apologize for this inconvenience and assure you 2. W: Will that be cash or credit?
that everything is being done to minimize disruptions to M: Put it on my card.
services. Passengers with flights departing from 3. W: Could we get some help with these?
Heathrow Airport before 4 p.m. are encouraged to make M: Sure, I’d be happy to.
alternate arrangements, as we cannot guarantee being
► Checking out
able to resolve problems in time for you to make your
flights. Please show your airplane tickets at the ticket 1. W: By what time should I check out?
office and we will refund your train fare. M: By twelve o’clock.
2. M: What does the bill include?
16. What is causing the delays? W: Tax and service charge.
17. Who qualifies for a refund? 3. M: Is there a shuttle to the airport?
W: There’s one every fifteen minutes.
18. Where can passengers get a refund?

Talk II  MODEL DIALOG 

M: My name is Bill Jenner, and my city doesn’t have an Track 114
efficient public transportation system. I wish it did; I can do that for you.
because if I could ride the subway or light rail and avoid
driving to work, I surely would. Every day I have to crawl M1: I’d like to check in.
through snail-paced traffic, ten miles to work and ten M2: Did you make a reservation?
miles back again. How I’d love to be able to sit on a bus M1: Yes, I did. My name is James Solomon.
or train and relax on my way to work, reading the paper, M2: I’ve got it. Mr. Solomon, it says you’ll be staying for
drinking coffee, or maybe even getting some sleep. three nights.
Instead, I have to sit behind the wheel of my car and M1: That’s correct. Sure hope I’ll get a few hours to sightsee.
wait, and wait, and wait. If that weren’t bad enough, It’s my first time in Chicago.
when I get near my office I have to drive around looking M2: Oh? Then welcome to Chicago, sir. We have a single
for a parking space. But I suppose I shouldn’t complain room with a queen size bed for you.
too much, because I’ve got a good career and, besides, M1: Super. Do I need to make a dinner reservation at the
I bet riding a crowded train or bus can get pretty tiring hotel restaurant?
after a while, too. M2: I can do that for you. What time would you like to dine?
M1: How about 7:15?
19. What does the man wish for? M2: No problem. I’ll reserve a table for you for 7:15.
20. What can be inferred about the man? M1: Perfect. Make it a table for two. My associate will be
joining me.
21. Which of the following is NOT mentioned as the man’s M2: Certainly. I’ll just need to see a credit card to verify your
way to relax? room.
M1: Here you go.
M2: That’s all. We hope you’ll enjoy your stay with us, Mr.
Solomon.

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1. Why did the man come to Chicago? 2. What does the price of a room include?
(A) Sightseeing (A) A continent
(B) Visiting an associate (B) A single night only
(C) For business (C) A room only
(D) Visiting his relatives (D) A light meal
2. How many times has the man been to this hotel,
Track 117
including this time?
(A) Once III I’m locked out.
(B) Twice
M: Excuse me. Can you help me?
(C) Three times
W: Sure. What is it?
(D) We don’t know.
M: I’m locked out.
W: No problem at all. I’ll have the bellboy let you in.
 SHORT DIALOGS  M: Thanks. And by what time should I check out?
Track 115 W: By twelve o’clock. Enjoy the rest of your stay.
M: Thank you.
I Do you have a reservation?
1. What kind of help does the man need?
M: Good evening. Do you have a reservation? (A) Help finding the bellboy
W: Yes, I do. (B) Help to open his door
M: What name is it under? (C) Help checking out
W: Party of Frank Richards. (D) Help to lock his door
M: Just a moment, please. Three nights?
W: Yes. A deluxe suite, king size bed, non-smoking. 2. How long probably is the rest of the man’s stay?
M: How will you pay for this? (A) He’s checking out now.
W: That’ll be by credit card. (B) Until twelve o’clock today.
M: Alright. Your room is 312. Here’s your key. (C) He’s locked out.
(D) He’s staying another night.
1. Who is the woman most likely to be?
(A) Frank  PRONUNCIATION 
(B) Richard
(C) Frank’s wife Track 118
(D) Frank’s party planner A Listen carefully to the following two sounds. Then pay
2. How will she pay for the room? attention to the difference in each pair of words.
(A) By cash W: hot height cot kite not night
(B) By credit card M: fond find Tom time top type
(C) By check
(D) With Frank’s cash Track 119
B Listen and circle the word you hear.
Track 116
1. hot 2. cot
II Do you have a single room?
3. night 4. I’d
M: Excuse me. Do you have a single room? 5. fond 6. time
W: Yes, we do. 7. type 8. dine
M: How much is it?
W: A single room is $35 a night. Track 120
M: Does that include breakfast? D Listen and repeat the following sentences, paying close
W: Yes, continental breakfast. attention to the different sounds.
M: I’ll take a single, then.
W: OK. Your room is thirty-one-oh-six. W: 1. Ron wants to buy a bike in Hawaii tonight.
M: 2. Friday is Don’s library night.
1. What does the man want mainly? W: 3. There’s a pie in the sky.
(A) A room for one person M: 4. Washing bottles is my job.
(B) A room for two people W: 5. Mr. Block is popular in Washington.
(C) A single breakfast
(D) A continental breakfast

38 Transcripts
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 ORAL RESPONSES  M: Yes, I made a reservation.

W: Your name, please?
Track 121 M: Steve Dawe. It’s for two nights.
Listen and say your responses using information about W: Here we are. You’re in suite thirteen-oh-nine.
yourself. M: Thank you.
W: Would you like me to reserve a seat for you tonight at
W: 1. How can I help you?
our restaurant?
2. Do you have any double rooms available?
M: Hmm. What time does dinner start?
3. How much is a single room for one night?
W: 5:30, sir.
4. How will you pay for your room?
M: Great! What’s the special?
5. Where do you stay when you travel?
W: Lamb Vindaloo.
M: Sign me up!
 WRITTEN RESPONSES 
3. Where are the speakers now?
Track 122
4. What can we tell about the man?
Listen to the questions or statements and write your
answers.
Dialog III
M: 1. Do you have suites available?
M: Hello, Hotel Bryanson. How may I help you?
2. How long will you stay?
W: Hello. I’m interested in making a reservation for Friday
3. Do you want smoking or non-smoking?
the 16th.
4. How will you pay for this?
M: For how many nights, ma’am?
5. Do you take credit cards?
W: For four nights.
M: Do you want a single or a double room?
 LISTENING QUIZ  W: How much is a single?
Track 123 M: $116 dollars. A double is $149.
W: A single will be fine. Is tax included?
You will hear a series of dialogs and a talk, each followed M: Yes, as are breakfast and use of the hotel pool.
by two questions. Listen carefully and choose the best W: When is check-in?
answer to each question. M: At 2:00. Check-out is at noon.
Dialog I 5. How many people is the reservation for?
W: Good afternoon. 6. When must she check out?
M: Hello. Do you have any rooms available?
W: For one night? Now listen to the talk, and choose the best answer to each
M: Yes. question.
W: Do you want a single or a double?
M: It’s for my wife and I and our two children. W: Thank you for calling the Park East Hotel, the world-famous
W: Let’s see. Do you want two double beds? five-star hotel overlooking New York’s Central Park. At
M: How much is that? any time during this announcement of special offers,
W: One room would cost $90. you can press zero for a menu of options. Are you planning
M: How much for a double and two single beds? a trip to New York this fall? If so, you should take advantage
W: That would be more—$110. of an amazing off-season special offer! Our new weekend
M: And a double and a single? special includes a luxury-class double room, breakfast
W: That’s $65. I can give you a rollaway for the other child for two, unlimited use of our award-winning fitness club
for ten more dollars. and spa, two complimentary cocktails, and a 20% discount
M: That would be fine. We’ll take it. on your choice of a pair of Broadway theater tickets! All
W: I’m afraid there’s no refrigerator, but there’s an ice that for the low price of $250 a night! That’s a 45% total
machine down the hall. saving! Reservations must be made by phone at least
two weeks in advance. Only credit cards are accepted.
1. Which photo best represents this dialog? No cash or personal checks, please. This offer is only
2. Based on the context, what is a rollaway? good through November 15th, so act now. Our world
class staff is waiting to serve you. Press zero or stay on
Dialog II the line for operator assistance.

W: Welcome. May I help you? 7. Which of the following is NOT included in the special
offer?

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8. Which chart best represents the information in the talk? (C) That’s OK. I’d like to read.

 LISTENING TEST  Track 126

Part 3 – Short Conversations
Track 124
Part 1 – Picture Description You will hear two dialogs, each followed by three
questions. Listen carefully and choose the best answer
Listen and choose the statement that best describes what to each question.
you see in the picture.
Dialog I
1. M: (A) The man is receiving help.
(B) The man is checking out. M: Did you make the reservations for this weekend?
(C) The man is walking in the hallway. W: Oh! I forgot! Is it too late? What time is it in New
(D) The man is answering the phone. Orleans?
M: I don’t know. Might as well try to call the hotel now,
2. W: (A) “Would you like me to take down a note for though.
him?” W: OK. What are the plans exactly again?
(B) “Do you have a pencil?” M: We need a double, and a single for my aunt Jen in
(C) “My computer isn’t working.” Houston. She decided to come.
(D) “It says the breakfast is a buffet.” W: A double and a single for two nights. Alright. I’ll give
3. M: (A) The lobby is crowded. them a call.
(B) There’s a lounge in the lobby. M: Oh, and don’t forget to ask for non-smoking.
(C) There is no furniture in the lobby. W: Right. Do we need anything special for your aunt?
(D) The clerks are busy helping guests. Perhaps a taxi?
M: If there’s anything she needs, we could probably ask
Track 125 when we get there.
W: OK, I’ll just ask if they can reserve two rooms together.
Part 2 – Questions and Responses
10. Where are they planning to go?
Listen and choose the best response to each question or
statement. 11. Who will the woman call first?
4. W: Do you have any suites available? 12. Which of the following will the woman NOT ask the
M: (A) I believe we do. hotel?
(B) When do you plan to arrive?
(C) What kinds of sweets do you like? Dialog II
5. M: Where are you staying? W: Do you have two singles?
W: (A) My friend lives next door. M: No, we only have double rooms left tonight.
(B) In the restaurant. W: I guess that’s OK. But it’ll have to be two of those. Do
(C) At the Marian Hotel. you take checks?
M: Is it an out-of-state check?
6. W: Would it be possible to get an extra pillow?
W: Yes, is that a problem?
M: (A) Sure, I can do that for you.
M: I’m sorry, we only take local checks. Would you like to
(B) No, we’re all out of toiletries.
pay another way?
(C) Sorry about that.
W: Um, sure. I’ll have to put it on my check card.
7. M: My name’s Pratt. I made a reservation. M: Alright. Your room is two-twelve on the second floor.
W: (A) Thank you, but we’re closed. W: Thank you.
(B) Ah, I see it. For one night? M: You’re welcome. Enjoy your stay.
(C) Nice to meet you.
13. What kind of room does the motel have left?
8. W: How often does the airport shuttle run?
14. Why does the woman have to pay another way?
M: (A) I like Tuesday.
(B) Every fifteen to twenty minutes. 15. How does the woman pay?
(C) I run every week.
9. M: Sorry, we’re all booked up tonight, ma’am.
W: (A) I’ll try down the street then.
(B) What a lucky break!

40 Transcripts
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Track 127 21. Which of the following did NOT happen to the man?
Part 4 – Short Talks
You will hear two talks, each followed by three
questions. Listen carefully and choose the best answer Unit 09: On the Telephone
to each question.
 FUNCTIONS 
Talk I
Track 129
W: Hi, sir, this is Brandi. I’m calling back to let you know
► Asking for information
that I have talked to Finch World Travel and made the
reservations you require for your conference trip this 1. M: Is Karen back?
Thursday. I have booked three seats for you and the W: This is she.
vice-presidents on flight ET998, leaving LAX at 1:00 in 2. M: I’d like to talk to you about something.
the morning and arriving in Geneva, Switzerland, two W: What’s up?
days later at 2:15 p.m. local time. Sorry, you’ll have to 3. W: Would you mind repeating that back to me?
make a few stops along the way, but don’t worry. I’ve M: Not at all. You wanted . . .
booked deluxe rooms at a hotel for a night in New York ► Offering
City so that you don’t have to sleep on chairs in the
1. W: May I take a message?
airport. You can take a shuttle bus at no charge to the
M: Yes, tell him to call back, please.
Sierra Grande Hotel. The reservation has been made
2. M: Could you give her a message?
under the company name and has been paid for as well
W: Certainly, go ahead.
as a dinner and breakfast; but if you would like to have
3. M: She’s here. Would you like to speak to her?
snacks or beverages beyond that, you will have
W: Yes, please.
to use your own cash. You can bring back the receipts
so the company can cover it for you when you return. ► Making excuses
16. What might the woman’s job be? 1. W1: May I speak to Mr. Schultz?
W2: I’m sorry. He isn’t in the office.
17. Where does the traveler have to go? 2. M1: I’m sorry. I can’t join you.
18. How will the traveler pay for the accommodation? M2: Why not? I know you aren’t busy.
3. M: I’m sorry. I’m going to be late.
Talk II W: Let me guess. You’re stuck in traffic.

M: What was my vacation like? I’m just grateful to be alive.

 MODEL DIALOG 
What horrible luck! First, I arrived in Bangkok late and in
the midst of a pouring, driving rain. It rained all week. It Track 130
was raining so hard that even under the hotel door’s
canopy I was soaked just from walking from the shuttle
I’d like to speak with . . .
bus to the door. Then, the hotel had lost my reservation, W: Good afternoon. Goldrun Oil Company. This is Jenny.
so I had to book another room, which was much smaller How may I help you?
and smelled like smoke. I’d planned to meet with a M: Hi, this is Don Davis. I’d like to speak with Mr. Daniels.
friend who was going to show me around Bangkok, but W: He’s in a meeting at the moment. May I take a message?
she didn’t show up and didn’t return my calls. I found M: Yes, I’d like to speak to him as soon as possible.
out later that her father nearly died and she’d been with W: OK, Mr. Davis. What is your telephone number?
him in the hospital. Since I now had no guide, and I M: It’s 578-0908.
didn’t speak Thai, I tried to follow a tourist map so that I W: That was 578-0908. Area code 555?
could still see some of the sites—rain or not. People M: That’s right, Jenny.
kept trying to sell things to me even after I said “no” W: Is there anything else?
many times, which was annoying, but the worst thing M: Tell him I called about the Zenda project.
was losing my passport. I think I left it in a bag of souvenirs W: I’ll give him the message as soon as he’s finished.
under my table which I forgot to take with me after lunch M: Thank you so much.
one day. I couldn’t get home fast enough and was afraid W: You’re welcome. Goodbye.
I’d never make it home! M: Bye now.
19. What happened to the man as he left the bus? 1. Who is the man trying to call?
(A) Mr. Daniels
20. What can we tell about the man?

Transcripts 41
Transcripts

(B) Mr. Davis 2. Why can’t Loyd attend the party?

(C) Mr. Zenda (A) He had to apologize to Ann.
(D) The owner of Goldrun Oil Company (B) He gave his reason to Susan.
(C) He did not give his reason.
2. Why was the man calling?
(D) He is unavailable.
(A) To give a message
(B) To discuss a particular project
Track 133
(C) To have a meeting with Mr. Daniels
(D) To get Mr. Davis’s phone number III Please hold on a minute.
W: Hello. Southern Airlines. Can I help you?
 SHORT DIALOGS  M: Yes, I’d like to reconfirm my flight schedule. My name is
Track 131 Andy Philips.
W: Let me check. Please hold on a minute. . . . You are
I What time will she be back? leaving for Chicago tomorrow morning?
M: Hello. Is Jane there? M: Right. There aren’t any delays, are there?
W: Sorry, but she’s out with a client right now. W: No, sir, but you should still check the departures board
M: What time will she be back? when you reach the airport tomorrow, just in case.
W: Around four, I think. M: Sure.
M: Can I leave a message? W: OK, you’re confirmed on Flight 007 leaving Incheon
W: Sure. Go ahead. Airport at 5 p.m.
M: Could you ask her to call me back? M: Thank you.
W: Can I have your name and phone number, please? W: Will that be all, sir?
M: The name’s Terry. . . . 821-2987. M: Yes, thanks.
W: All right, thank you for calling Southern Airlines. Have a
1. What is Jane doing now? great day, sir.
(A) She’s not there. M: Uh-huh. Bye-bye.
(B) She’s speaking on the phone. W: Goodbye.
(C) She’s meeting a customer.
(D) She’s coming back. 1. What does the man want to do?
(A) To call Southern Airlines tomorrow
2. What time might Jane return the man’s call? (B) To ask what city his flight will leave from
(A) 1:04 (C) To find out what his flight number is
(B) 3:14 (D) To find out if his flight will leave on time
(C) 4:15
(D) 5:40 2. What will he have to do tomorrow?
(A) Bring just his briefcase
Track 132 (B) Check if his flight is boarding on time
(C) Write a check at the departures board
II Nice to hear from you. (D) Reconfirm his flight schedule
W: Hello. Susan’s phone. Can I take a message?
M: Hello. Did Susan forget her phone again?  PRONUNCIATION 
W: No, she’s just unavailable at the moment. Who’s this?
Track 134
M: This is Loyd Rogers.
W: Oh, Loyd. It’s me, Ann. Nice to hear from you. A Listen carefully to the following two sounds. Then pay
M: Oh, Ann, I have to apologize to you. attention to the difference in each pair of words.
W: Why’s that? W: pin bin pan ban path bath
M: I’m sorry. I can’t make the graduation party. M: pie buy cap cab rope robe
W: I’m sorry to hear that. What’s wrong?
M: I’ll tell you the reason later. It’s hard to explain by Track 135
phone.
B Listen and circle the word you hear.
1. What can we tell about Susan?
1. bin 2. ban
(A) She’s a little forgetful.
3. path 4. bear
(B) She’s not available very often.
5. pie 6. cap
(C) She’s Loyd’s girlfriend.
7. rope 8. beep
(D) She’s Ann’s roommate.

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Track 136 M: Tell him to call me at home as soon as possible.

D Listen and repeat the following sentences, paying close W: I sure will.
attention to the different sounds. M: Thank you. Bye.
W: Bye-bye.
W: 1. Spider brought potato chips and peanuts in spring.
M: 2. The psychiatrist opened a picnic basket and took 1. Which photo best represents this dialog?
out a piece of apple pie. 2. Who is calling?
W: 3. There are a box of plastic cups and a bundle of
spoons in the cupboard. Dialog II
M: 4. Peter slipped into a big bag to get some shrimps.
W: 5. Bill will probably be surprised to see people shop at W: Hello?
the supermarket. M: Hi, Vicki? It’s Marc.
W: There’s no one here by that name.
M: What? Is this 438-0071?
 ORAL RESPONSES 
W: No, I’m afraid it isn’t.
Track 137 M: Oh, sorry. Wrong number.
Listen and say your responses using information about 3. What does the woman mean by “no one here by that
yourself. name”?
W: 1. This is Erika. Please leave your message after the 4. Why does the man say “Oh, sorry”?
beep. <beep>
2. Is this Mary Jones? Dialog III
3. Who should I say is calling?
4. Maybe I entered the wrong number. Is this 555-123- M: Hi, Wendy?
4567? W: Yep. Hi, Stuart.
5. I’ll give you the number. Got a pen and paper? M: Hi, yeah, it’s Stuart. How are you?
W: OK. What’s up?
M: I’m calling about last night. I didn’t go to your party.
W: That’s all right.
 WRITTEN RESPONSES 
M: No, I should have called. I’m sorry.
Track 138 W: No, don’t worry about it. What was the matter? You
Listen to the questions or statements and write your sound down.
answers. M: No. My boss, Mr. Peterson, just made me work late.
W: Oh, that’s too bad.
M: 1. Why did you hang up on me?
2. May I speak to Mina? 5. What is the relationship between the man and the
3. Could you text me the address? woman?
4. Could you give me their phone number? 6. Why did the man miss the party?
5. Will you be home this evening?
Now listen to the talk, and choose the best answer to each
 LISTENING QUIZ  question.
Track 139 M: These days, people not only use phones nearly
You will hear a series of dialogs and a talk, each followed by everywhere they go, but they also are sending a lot of
two questions. Listen carefully and choose the best answer text messages. Sending a text message is becoming
to each question. even more common than calling someone, as it is often
much more convenient for both sender and receiver.
Dialog I Other times, a text will be specifically requested by a
caller to get written information. Some will even call
W: Good morning. Will Stafford’s office. before sending a text to the same person, so both channels
M: Is Mr. Stafford available? are being used together. This helps limit mistakes made
W: I’m sorry, but he’s in a meeting. He should finish up at by dictation of information by phone, and the receiver
11:00. can file away the message for reuse later. Even the
M: Is this Rachel? police are fighting crime by utilizing text messaging
W: Yes. Who’s calling? trails left by criminals. Text messaging isn’t a worldwide
M: Rachel, it’s Hank Johnson. Can you take a message? craze quite yet, but in most developed countries it is.
W: Oh, certainly, Mr. Johnson. South Korea is one of the leading countries in terms of

Transcripts 43
Transcripts

texting. Its teens on average send sixty messages per 8. M: Would you give me a call after lunch?
day. The Philippines tops the list at fifty per day for the W: (A) Sure, I’ll have lunch.
average person. Compared to Europe and the USA, (B) Sure, where do you want to eat?
these numbers are staggeringly high. For example, (C) What for?
young Americans send on average twenty text messages
9. M: I’m afraid I’m stuck in traffic.
every day.
W: (A) How can I help you get out?
7. Which of the following is NOT a reason mentioned for (B) I’ll ask Jay to cover for you until you get here.
sending a text message? (C) OK, then send me a text.
8. Which chart best represents the information in the talk?
Track 142

 LISTENING TEST 

Part 3 – Short Conversations
You will hear two dialogs, each followed by three
Track 140
questions. Listen carefully and choose the best answer
Part 1 – Picture Description to each question.
Listen and choose the statement that best describes what
you see in the picture. Dialog I

1. M: (A) Three professionals are having a conference call. M: Sylvia Green?

(B) The CEO and two consultants are meeting. W: This is she.
(C) The business people are thirsty. M: Ah, good. I thought that the switchboard had made an
(D) The woman has taken many notes. error while rerouting my call. Do you have a moment?
W: Yes, briefly, I have a meeting in a few minutes, but now
2. W: (A) The woman forgot her scarf. I’m free. Who is this?
(B) The rain is making her gloomy. M: My name is Viktor Petrovich. I’m a professor of Art
(C) The woman is talking on her cell phone. History at St. Gingersburg University, and I was
(D) The woman is leaving her house. wondering if I could meet with you for an interview
3. M: (A) The man is making a serious complaint. about your museum’s new exhibition.
(B) The man is listening to an angry person. W: Oh well, I’d be delighted to, Dr. Petrovich. Do you know
(C) The angry man is calming down. I’ve read all your books on pre-Greek relief sculpture?
(D) The man’s phone call is a little stressful. Are you planning a trip to New York to come see it?
M: Yes, I’ve already booked a flight, and I’m scheduled to
Track 141 arrive next Thursday. Would it be possible to arrange an
interview for Friday or Saturday around lunchtime?
Part 2 – Questions and Responses W: Friday would work best for me. I look forward to seeing
Listen and choose the best response to each question or you then, Dr. Petrovich.
statement. M: Very good. So do I. See you then!

4. W: Is Jack there? 10. What kind of error was the man speaking of?
M: (A) This is he. 11. What is probably the woman’s job?
(B) Where is he?
(C) I’ll take a message. 12. Why is the woman excited to receive a visit from the
professor?
5. M: Hello? I think we got disconnected.
W: (A) When did you want to disconnect? Dialog II
(B) Yes, I can hear you just fine.
(C) Yeah, sorry, I’m in the subway. W: Hello?
M: Hi, Penny. I promised to call, so here I am—calling.
6. M: Is your voicemail not working? W: Ah yes. Uh, I’m sorry, my caller ID didn’t pick up who
W: (A) Wasn’t it good? this is.
(B) I thought it was. M: Oh? You don’t have my number in your phone yet? This
(C) You’d better check. is Doug!
7. W: Could you send me Rick’s email? W: Ah, Doug, hi! No, sorry, I lost everyone’s numbers last
M: (A) I’ll text it right after we hang up. week when I dropped my phone in the pool.
(B) Sure, I’ll get him. M: Oh, bummer. Well, now you’ve got mine again. Did you
(C) OK, what’s his address? have to buy a new phone?

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W: Yes, and I went all out and bought the newest I-Claudius like it to have a vanilla cream filling and a dark
video phone. When my teacher saw it, she said, “I’d chocolate topping. It’s up to you what shape or design
better not catch you watching TV in class!” you give to the cake, but it does need to be large
M: Haha, yeah, I know I would. My teacher caught me enough for fifty people. It’s for my father-in-law’s fiftieth
surfing the web on my phone just yesterday. Luckily, he birthday party, so could you write “Happy birthday
let me off with a warning, or else I wouldn’t be able to Alan” on it? The party is on the 25th, so I’d like to have it
talk to you right now. delivered by 1:00 p.m. on the 25th. I’ll drop by the store
W: Oh, you must have Mr. Wichens. I heard he confiscates later that day to settle the bill. Thanks very much. I
phones for the entire semester if he catches someone appreciate your effort and professionalism.
using it in class!
19. Who is the woman calling?
13. Why doesn’t the woman know who is calling her? 20. Why is she calling?
14. How did the woman lose her phone numbers? 21. How will the woman pay for her order?
15. Why is the man lucky to be able to talk to the woman
now?

Track 143
Unit 10: In the Bank
Part 4 – Short Talks  FUNCTIONS 
You will hear two talks, each followed by three Track 145
questions. Listen carefully and choose the best answer
► Making requests
to each question.
1. M1: Can I have the form to open a savings account?
Talk I M2: Sure. Here you are.
2. W: Could you lend me a pen?
M: Hello, Ted, this is Kevin again. Looks like you are still M: Certainly, ma’am.
out of the office. I’ve already called you half a dozen 3. M: I’d like the money in small bills.
times this morning, but either you are ignoring all my W: Of course, sir.
messages or you haven’t checked them yet. We really
need to discuss the Mitchell account before Michelle ► Asking questions
Mitchell comes in on Friday. She has been handling 1. W: Could you tell me my account balance?
things since her husband’s death, and she is much M: Sure. It’s $230.55.
more thorough than he was. We need to make sure 2. M: Where is the bank manager’s office?
everything is in its place and that all the numbers add W: Second door on the left.
up properly. She won’t accept any mistakes and, to be 3. M: When will the check clear?
honest, we have been getting a bit complacent. We W: In about three working days.
can’t afford to lose her business, so give me a call as
► Making complaints
soon as you can, and we can run through the files
together. I’ll be in my office all day starting on that; so 1. W1: Excuse me, the ATM isn’t working.
as soon as you get this message, come upstairs and W2: I’ll call the technical department.
meet me here. 2. W: One of your staff was rude to me!
M: Would you like to see the bank manager?
16. Why does the man think Ted is ignoring him? 3. W1: This form is confusing.
W2: Here’s an example.
17. How is Michelle Mitchell different than her husband?

18. What can we tell about the Mitchell account?  MODEL DIALOG 
Track 146
Talk II I need to get some money.
W: Hello? This is Fran Antonia calling about the cake I said M1: Hey, look, there’s an ATM. I need to get some money.
that I would be ordering. Well, I finally have the M2: Sure, no problem.
arrangements for the party settled, so I’d like to confirm M1: Can you help me? I’ve never used an ATM in this
some of the details we discussed before and to place a country before.
definite order. I want you to make a chocolate sponge M2: Sure. Someone is using it, but we’re next. Don’t stand
cake, not a plain sponge as I previously mentioned. I’d

Transcripts 45
Transcripts

too close. Stand here. 2. How big is the loan the man is applying for?
M1: Oh, I didn’t see the marker. This country is so serious (A) Fifteen hundred dollars
about personal space! (B) Fifteen thousand dollars
M2: What card do you have? (C) Five hundred dollars
M1: It’s a Visa debit card. (D) Five thousand dollars
M2: Great! All ATMs accept Visa cards, so you’re fine.
M1: OK. I guess the first thing to do is to put the card in the Track 148
machine. Right?
M2: That’s right. Put your card in the ATM and type in your
II Who do I make it out to?
PIN number. W: That’ll be two hundred and thirty-two dollars and
M1: OK. Now it’s giving me quite a few options. fifty-five cents, please.
M2: Press the “withdraw cash” button. M: Uh-oh, I don’t have my wallet. Do you take checks?
M1: Hey! It’s not as difficult as I thought. W: Yes, no problem at all. Do you need cash back?
M2: Now just select the amount of cash you want. M: Yes, I’d better write it for thirty dollars over. Who do I
M1: I think three hundred dollars should be enough for now. make it out to?
M2: There you go. Can you hear the machine counting the W: Make it out to Compass Supermarkets, please. Don’t
bills? OK. Grab the money and off we go. forget to sign and date it.
M: There. All done! Here you are, ma’am. Thanks.
1. Where are the speakers?
(A) In a bank 1. What doesn’t the man have with him today?
(B) At an ATM machine (A) His check book
(C) At a shopping mall (B) His credit card
(D) At a party (C) His wallet
(D) His bill holder
2. Why does the first man ask his friend for help?
(A) He doesn’t have his glasses with him. 2. What does the cashier mean by “cash back”?
(B) This is the first time he’s had a credit card. (A) Getting cash at the back of the store
(C) He has never used an ATM in the country. (B) Getting a store credit by using a check
(D) He doesn’t understand ATM machines. (C) Giving cash to the cashier later
(D) Receiving change after a purchase by check
 SHORT DIALOGS 
Track 149
Track 147
III What are you going to do about it?
I What information do you need?
W: Good morning. Can I help you?
W: OK. First, I have to ask you some questions. How long M: I would like to make a complaint.
have you been at your regular job? W: Certainly, what seems to be the problem?
M: Almost three years now. M: I bought an MP3 player last week using my credit card,
W: Fine. We’ll now fill in this form to apply for your loan. and I just checked my bank statement and saw that my
M: What information do you need? account was debited twice.
W: The first section is for your personal details such as W: Oh, I’m very sorry. Can you tell me your account
name and address. Let’s see. How much do you want number, so I can check on the computer?
for the loan? M: It’s 4-6-3-9-2-5-2.
M: I need five thousand dollars to buy a second-hand car. W: Yes, it does look as if two charges of the same amount
W: OK. We need to know what your salary is per month. were made within a minute of each other.
M: I earn about one thousand dollars a month. M: I remember that the cashier had a problem with the
W: Great. OK then. Please take this form with you, fill in machine and had to put the card through a second
your personal details, and then bring it back to me. time.
1. What information is needed in the first section of the W: Ahh yes, that could be the problem.
form? M: What are you going to do about it?
(A) Loan amount W: As this was the shop’s error, there’s nothing I can do
(B) Employment details about it. However, I will print out a statement for you
(C) Personal details which shows the time each payment was processed.
(D) Bank details You should go back to the shop and show it to them
along with the sales receipt. Then the shop will have to
credit your card.

46 Transcripts
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M: Thank you very much.  WRITTEN RESPONSES 

W: If you have any other problems with this, please come
back and see me. Track 154
Listen to the questions or statements and write your
1. How many times was the amount debited from the
answers.
man’s account?
(A) None M: 1. Where can I cash this check?
(B) Once 2. What identification do you have?
(C) Twice 3. Would you like large or small bills?
(D) Three times 4. Where can I apply for a credit card?
5. The bank will close in ten minutes.
2. What did the man buy?
(A) A video player
(B) A DVD player  LISTENING QUIZ 
(C) A CD player Track 155
(D) An MP3 player
You will hear a series of dialogs and a talk, each followed
by two questions. Listen carefully and choose the best
 PRONUNCIATION  answer to each question.
Track 150
Dialog I
A Listen carefully to the following two sounds. Then pay
attention to the difference in each pair of words. W: Excuse me, I have a problem!
M: How can I help you?
W: sit set pit pet cinder sender
W: I have just tried to use the ATM outside your bank and
M: chick check pin pen pig peg
the machine has swallowed my card!
M: Oh dear. I’m sorry, but there’s nothing I can do about
Track 151
this here today.
B Listen and circle the word you hear. W: Oh no. How can I get my card back?
1. sit 2. pet M: At the end of the day, any cards that are taken by the
3. sender 4. chick ATM are removed and processed. They are then sent to
5. pen 6. peg the banks to which the cards belong.
7. bit 8. bed W: If I wait until the end of the day, can you give me the
card?
Track 152 M: No. I’m sorry, we can’t. Please go to your bank in three
working days’ time and you should be able to get your
D Listen and repeat the following sentences, paying close
card back.
attention to the different sounds.
W: OK. Thanks anyway. Goodbye!
M: 1. I will get the baby chick by check.
1. Which photo best represents this dialog?
W: 2. I have a set of chairs to sit on.
M: 3. My pet dog fell into the pit. 2. What does the woman want?
W: 4. He bet a bit more than a red penny at the horse race.
M: 5. I’ll give a bid for the big bed. Dialog II
W: Good morning. Is this the right place to apply for a
 ORAL RESPONSES  loan?
Track 153 M: Yes, it is. Please take a seat. Do you have an account at
this bank?
Listen and say your responses using information about
W: Yes, I do.
yourself.
M: How much do you want to borrow from the bank?
W: 1. How can I help you? W: I would like to borrow four thousand dollars.
2. What is my balance, please? M: Do you have a regular job?
3. What kind of card do you have? W: Yes, I do. I work from home.
4. Where do you have your bank account? M: Ahhh. I think there might be a problem, because I’m
5. How long have you had your account? guessing that you don’t have proof of salary. Is that
correct?
W: Yes.

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Transcripts

M: I’m very sorry, but without proof of salary we can’t you see in the picture.
authorize the loan.
1. M: (A) The customer is worried about the service
3. What does the woman want? representative.
4. Why can’t she get it? (B) The women are unsure about a loan contract.
(C) The service representative is helping a customer
Dialog III with her application.
(D) The service representatives are discussing
W: Hello. I would like to open an account, please. customer problems.
M: Certainly, madam. What kind of account would you like
to open? A savings or a checking account? 2. W: (A) The people are using the ATMs.
W: I’d like to open a checking account, please. (B) The couple are having problems with the ATMs.
M: OK. I’ll need you to fill in this form. Here’s a pen. (C) The people are waiting to use the ATMs.
You can go over there and fill it in, and when you’ve (D) The man is fixing the ATM.
completed the form come back to me. 3. M: (A) The woman is telling the man where the form is.
W: Is it an easy form to fill in? (B) The couple is talking with the bank
M: Sure. If you have any problems with the form, let me representative.
know and I’ll help you with it. (C) The man is handing the couple a pen.
W: Thank you very much. I’ll be back in a few minutes. (D) The men are fighting with the woman.
M: Don’t forget to let me know if you need help with the
form. Track 157
5. What kind of account does the lady want to open? Part 2 – Questions and Responses
6. Apart from the form, what does the man give her? Listen and choose the best response to each question or
statement.
Now listen to the talk, and choose the best answer to each
question. 4. W: I can’t use my card in your ATM machine.
M: (A) You need a check book.
W: Young people in the United States open bank accounts (B) I’m sorry, but our machines don’t accept cards
at a very young age so that they can begin saving money from your bank.
and earn interest on their money. A small proportion of (C) You will have to open a savings account.
young Americans open checking accounts rather than
savings accounts so that they can gain experience in 5. M: What do I need to get a loan?
running a normal bank account and are able to purchase W: (A) Here’s a pen.
goods. A bank in the United States set up specifically (B) Down the corridor, second on the left.
for young people has 12,000 young customers who (C) Proof of salary.
have savings accounts and 1,600 who have checking 6. W: Here’s the form you need.
accounts. The bank reveals that the most common M: (A) Can you lend me a pen, please?
reasons why its customers open savings accounts are to (B) Does the ATM machine work?
save up for college education, vacations, and iPods. (C) No, thank you.
According to their figures, over the last year only eighteen
customers requested loans and around 230 applied for 7. M: I would like to see the bank manager, please.
credit cards. The most common reasons given by these W: (A) At four o’clock
young Americans for applying for loans are to buy cars (B) Do you have a complaint?
and college textbooks. (C) What kind of account would you like?

7. How many young customers applied for loans over the 8. W: Good morning. How can I help you?
last year? M: (A) At ten o’clock
(B) Here’s an application form.
8. Which chart best represents the information in the talk? (C) I’d like information on your loans, please.

 LISTENING TEST  9. M: I lost my check book.

W: (A) How would you like your money?
Track 156 (B) Please sit down, and I’ll take your details.
Part 1 – Picture Description (C) Sorry, we close at five o’clock.

Listen and choose the statement that best describes what

48 Transcripts
 Transcripts

Track 158 Talk I

Part 3 – Short Conversations M: Good morning, ladies and gentlemen. We have just
You will hear two dialogs, each followed by three finished building our new safe deposit boxes. This is an
questions. Listen carefully and choose the best answer exclusive service for customers who need a secure
to each question. place where they can store very valuable things such as
jewelry and any other precious stones. These safe
Dialog I deposit boxes can also be used to store money and
important documents such as passports, contracts, etc.
W: Good morning. I’d like to have more information on
All our boxes have been built to be extremely secure so
Internet banking.
that nothing can destroy the contents, not even fire or
M: Sure, no problem. Basically you can do all your banking
water. We have built this new section within the vaults
online on the Internet.
of the bank. Customers can rent the boxes monthly, and
W: Can I transfer money to other people’s accounts?
the boxes can only be opened with a special key given
M: Sure. Plus you can check your balance and pay bills as
to the customer, the bank guard’s key, and an autho-
well.
rized signature. We take security very seriously.
W: How do I access my account?
M: First, you need to apply for the service so that we can 16. What is most often stored in the safe deposit boxes?
create your secure online account.
17. How often is the rent for the safe deposit box paid?
W: Do I have to pay for the service?
M: No, it’s totally free. 18. Which of the following is needed by customers to open
W: Great! How long does it take to set up Internet their boxes?
banking?
M: About three to four working days. Talk II
10. What does the woman want to know about? W: Good evening. My name is Wendy George and I’m from
First Street Bank. I’d like to tell you about a great service
11. How much does this service cost? we have for local businesses, especially for shops which
12. How long does it take to set up the service? are still open after the banks close. This service is called
“night depository,” which allows you to leave cash, checks,
Dialog II and any other valuable items overnight with our bank
using a special bag provided by the bank and dropping
M: Hi. I need to send some money to an account in
the bag overnight with our bank using a special box on
England.
the side of the bank building. Our bank will look after
W: Do you have an account with us?
them overnight for you; and when we open in the morning,
M: Yes, I do.
we will deposit the cash and the checks into your account.
W: Great. You will need our wire transfer service.
This special box requires a special key which we will
M: How does that work?
provide you with. Be aware, though, that once you have
W: Using this form, on which you fill in the details of your
deposited the bag it will be impossible to get to it until
bank account, the details of the bank account in
the following morning. Please contact me at the bank
England, and the amount you want to transfer, stating
for more details and the fees for the service.
clearly the currency you want to send it in.
M: If I send the money today, when should it get to the 19. When is this service available?
account in England?
20. Where is the special bag placed?
W: It should be there in the morning, their time.
M: Great. I’ll fill it in right now. 21. What happens to the money and the checks in the
morning?
13. What service does the man need?
14. What information must be included on the form?
15. When will the money get to the account in England?
Unit 11: In the Office
 FUNCTIONS 
Track 159
Part 4 – Short Talks Track 161
► Communicating information
You will hear two talks, each followed by three
questions. Listen carefully and choose the best answer 1. W1: Did you get the attachment I emailed to you?
to each question. W2: Yes, I did.
2. W: What’s the country code for the USA?

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M: <jokingly> I could tell you, but it’ll cost you.  SHORT DIALOGS 
3. W1: My computer is broken, how can I send the
contract? Track 163
W2: Use the fax machine. I Why weren’t we told earlier?
► Conducting meetings M1: Hey, Peter, I’ve just heard that there’s a staff meeting at
1. M1: What time is today’s sales meeting? four o’clock.
M2: At four o’clock. M2: I wasn’t told about the meeting. Do I have to go as well?
2. M: Any questions so far? M1: Yes, you do. Apparently it’s for the whole department.
W: Could you repeat that last part? M2: Do you know what the meeting is about?
3. M: These are the reports from last quarter. M1: We’re supposed to come up with some new ideas to
W: Finally! Some good news. increase sales.
M2: Why weren’t we told earlier about the meeting so that
► Negotiating
we could prepare for it?
1. M: How can I convince you to buy our product? M1: I think our manager decided to have the meeting at the
W: Give me a 10% discount, and I’ll buy it. last minute.
2. W: Was the customer satisfied with the conditions? M2: I’m going to get a cup of coffee and start thinking of
M: Yes, he was. some ideas.
3. M: So, what happened? M1: Good idea. I think I’ll do the same.
W: After two hours, he agreed to the price. M2: OK. See you later at the meeting.
1. Who is the meeting for?
 MODEL DIALOG 
(A) The whole company
Track 162 (B) The whole department
Do you have a moment? (C) The sales department
(D) Potential customers
W: Hi, Ian. Do you have a moment?
M: Sure, what’s up? 2. What is the meeting for?
W: I emailed the monthly report to you earlier today. Did (A) To improve profits
you get it? (B) To meet new staff members
M: No, I haven’t got it yet. What time did you send it? (C) To get new ideas
W: About ten o’clock this morning. (D) To talk about new products
M: That’s strange. I should have gotten it by now. Can you
check your email status? Track 164
W: OK. <short pause> Oh, look. It came back undelivered, II Thank you for coming in to see me.
“user unknown.”
M: Did you type my address correctly? M1: Good morning, sir. Thank you for coming in to see me.
W: Ahh. I spelled your name wrong. Instead of I-A-N, I put M2: You’re welcome. You have a new product to present to
I-A-A-N. Two A’s! us?
M: OK. Can you send it to me again with the correct M1: Yes. I’m going to show you a presentation of the
address? product. Please feel free to ask any questions.
W: Sure, I’ll send it right now. Hold on a second. There. M2: We will. Before you start, do you mind if I close the
There it goes. curtains?
M: Thanks very much. When I get back to my desk, I’ll M1: Not at all. Our new product, the MS400, will improve
check my email. the way you process invoices.
M2: How does it work?
1. What does the woman want to send with the email? M1: The database will organize the data, and the MS400
(A) A contract will print out and automatically insert the invoices into
(B) A price list envelopes, sealing them at the same time.
(C) Her report M2: Does that mean they’ll be ready for mailing at the end?
(D) Product images M1: Yes. The MS400 will also put the postage seal on the
2. What did the woman do wrong? envelope.
(A) She spelled the sender’s name wrong. M2: That sounds great. We’ll think about the cost and get
(B) She spelled the recipient’s name wrong. back to you soon.
(C) She didn’t attach the monthly report. 1. Why has the salesman come to meet the executive?
(D) She never sent the email. (A) To deliver a new product

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(B) To give a presentation 1. gorge 2. James

(C) To take an order 3. jail 4. gust
(D) To receive a payment 5. got 6. juice
7. go 8. Jill
2. What can the new product do at the end of the enveloping
process?
Track 168
(A) It seals the envelopes.
(B) It prints out the invoices. D Listen and repeat the following sentences, paying close
(C) It inserts the invoices into the envelopes. attention to the different sounds.
(D) It puts the postage seal on the envelopes. M: 1. The gust only just missed our house.
W: 2. James and George played games in the gorge.
Track 165 M: 3. Joe said he’d go to see the goose with the juice.
III You came to my office the other day. W: 4. He got the job after the gale hit the jail.
M: 5. Jolly Jill said “Golly” when she saw the gore caused
<Over the telephone> by the jaws.
M1: Good afternoon, Nigel speaking. How can I help you?
M2: Hello, my name’s Smith. You came to my office the
 ORAL RESPONSES 
other day.
M1: Hello, Mr. Smith. Are you ready to place an order? Track 169
M2: Actually, I would like to buy ten units but on one Listen and say your responses using information about
condition. yourself.
M1: OK. What’s the condition?
M2: I need to have them all delivered by next Thursday. W: 1. What’s our deadline for the company financial report?
M1: Oh! That might be a bit difficult because we don’t have 2. Why do you think Mr. Jones is such a good manager?
that many in stock. 3. Did you get the report that I sent you?
M2: If I buy from you, I will need all ten of them in by next 4. Was Ms. Langston satisfied with your proposal?
Thursday. 5. I’ve just heard that there’s a meeting we have to
M1: How about if I can get them to you by closing time on attend today.
Friday. Would that be OK?
M2: Hmm. <short pause> OK, Friday at closing time, but no  WRITTEN RESPONSES 
later!
M1: No problem. I’ll start organizing it right now. Track 170
Listen to the questions or statements and write your
1. Why does Mr. Smith call Nigel? answers.
(A) He doesn’t know the price.
(B) He needs more information. M: 1. What’s the country code for Yugoslavia?
(C) He wants to place an order. 2. We need you to reduce the price if we’re to buy from
(D) He wants to give his delivery address. you.
3. How will you send me the information?
2. When does Mr. Smith want the goods delivered? 4. What do you need for the meeting?
(A) Friday 5. Can you get me twenty units by next Wednesday?
(B) Thursday
(C) Saturday
(D) Wednesday
 LISTENING QUIZ 
Track 171
 PRONUNCIATION  You will hear a series of dialogs and a talk, each followed by
Track 166 two questions. Listen carefully and choose the best answer
to each question.
A Listen carefully to the following two sounds. Then pay
attention to the difference in each pair of words. Dialog I
W: gorge George games James gale jail W: Good morning, James.
M: gust just got jot goose juice M: Hi, Sheila, what are you up to?
W: I’m trying to send this contract to my customer by email.
Track 167 M: Be careful! You shouldn’t do that!
B Listen and circle the word you hear. W: Why not?
M: Because if you send a contract by email, it may not be

Transcripts 51
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considered a legal document. support before?

W: Oh. I didn’t know that. Why’s that? M2: Yes, although it was with local customers and not
M: Because the text can easily be changed and you might foreign ones.
end up signing something with changes that you didn’t M1: OK. That won’t be a problem. It’s basically the same
notice. except that you’ll have to deal with them in another
W: Oh! What should I do then? language.
M: The safest way to send these types of documents M2: That’s fine with me. Is the position permanent or
instantaneously is by fax, because they can’t be altered temporary?
then. M1: It’s a permanent full-time position. Ah yes, the hours
W: Thanks a lot, James. I could have been in big trouble. are irregular because of time zone difference around the
world. Would that be a problem?
1. Which photo best represents this dialog? M2: No, that would be fine with me.
M1: Excellent! Come in on Monday morning, and I’ll find you
2. How should the woman send the contract?
a desk.
Dialog II 5. What language can’t the man speak?
W: Hi. Please come in. I’m Jane, the sales director. 6. Where are most of the customers?
M: Thank you. I’m interested in your business training
services. Now listen to the talk, and choose the best answer to each
W: Great! We can offer you various different plans question.
depending on your budget.
M: Today we’ll be dealing with how to give good presentations.
M: OK. Our company has put aside quite a good budget for
One of the main things to remember is that it’s not just
training, but it’s not really a big one.
the content which is important but also the way you
W: That’s OK. What sort of budget do you have to work
present your products or services. Always speak clearly
with?
while at the same time giving eye contact and smiling
M: Actually, I would like to hear what you have to offer, and
at the audience. You must remember that words aren’t
then we can negotiate the prices and conditions after I
the only form of communication. A great deal of
have consulted my boss.
communication is through your body language, which
W: OK. No problem. We have courses for both lower level
is why it’s always important to communicate with your
and senior level management.
eyes and with the manner in which you speak. Some
M: How much are the courses?
may even go so far as to quote a study which says
W: Well, our courses are actually all made to meet each
93% of communication is non-verbal and only 7% is
client’s specific needs, so you would have to tell us
verbal. However, this is a misunderstanding; the study
exactly what you want. Here are some examples
was on emotional expression, not communication in
showing the costs of the different courses.
general. It would be impossible to accurately assess the
M: Great, thanks. I’ll meet with my boss and we’ll draft a
proportion of communication of any kind. The important
schedule, which I’ll email to you so that you can tell me
thing is to keep both forms of communication in mind
the total price.
when you prepare for your presentation. Try to show
W: Sure. No problem. I look forward to receiving your
you’re happy to be there. Use of effective intonation in
email. Thanks for coming in.
your voice and gesturing with your arms and hands to
3. What is the man interested in? emphasize certain points can make your delivery more
engaging. This will keep the listeners interested in what
4. What doesn’t he want to tell the woman?
you have to say.
7. What is this training course about?
Dialog III
8. Which chart best represents the information in the talk?
M1: Please come in and sit down. What job are you applying
for?
M2: I sent in an application form for the position of  LISTENING TEST 
Worldwide Sales Support. Track 172
M1: Ah yes. I ask because we have many positions open at
the moment. What languages do you speak?
Part 1 – Picture Description
M2: I can speak English, Spanish, and French. Listen and choose the statement that best describes what
M1: That will be very useful because most of our customers you see in the picture.
are in Europe. Have you had any experience in sales

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1. M: (A) The men are blaming each other. Dialog I

(B) The men are on a business trip. M1: Good morning. So you’re interested in our new office
(C) The men are finalizing a sales deal. furniture.
(D) The men are negotiating prices. M2: Yes, I am, but I’d like to know what your prices and
2. W: (A) The woman is showing the older man how to payment terms are.
send an email. M1: Sure. Our executive desk costs $800 and the executive
(B) The younger man is giving a sales presentation. chair is $300.
(C) A woman is trying to send an email. M2: What about the payment terms?
(D) A woman is trying to ask a question. M1: As you’re already our customer, we offer you a thirty-
day payment option. You buy now and pay us in thirty
3. M: (A) The men are talking quietly with each other. days.
(B) The woman is showing the men a video on the M2: As we’ve already bought a lot of furniture from you what
laptop. discount can you offer us?
(C) The people are discussing new ideas. M1: I can offer you a 15 percent discount.
(D) The people are waiting for the other members of M2: Is that all? I think that at least 20 percent and forty days
staff. would be a better offer.
M1: How about an 18 percent discount and forty days?
Track 173 M2: OK. I’ll take it. Where do I sign?
Part 2 – Questions and Responses 10. What is the customer interested in?
Listen and choose the best response to each question or
11. How much do two executive chairs cost?
statement.
12. What isn’t the customer happy about?
4. W: Why can’t we buy a new printer for the computers?
M: (A) We don’t have the budget for it.
(B) You’ll have to buy it yourself. Dialog II
(C) The manager hasn’t come in yet.
M: Hello and welcome. As this is your first day working with
5. M: Julie, your presentation’s up next. us, I’ll show you around.
W: (A) Who’s upstairs? W: Great! Where do we start?
(B) Oh, I hope I can keep it together. M: First of all, I’ll take you to your desk so that you can
(C) I hope I break a leg! leave your bag and settle in for a bit.
W: I’m alright. Let’s do the tour first.
6. M: What’s the best way to send a contract?
M: OK. As this is only a branch office, it’s quite small, so
W: (A) Did you get a telephone call?
there’s not a lot to see. This corridor leads to the
(B) Well, don’t send it by email.
directors’ offices. There are four of them here, each with
(C) I can’t fax it today.
their own secretary.
7. M: When’s the deadline for signing the contract? W: OK. What’s that room over there?
W: (A) On Monday morning. M: That’s the mail room, which processes all our incoming
(B) You should have it by next week. and outgoing mail. And just down here is your desk.
(C) We close at five o’clock. W: Wow! What a lovely desk.
M: I’ll let you settle in. The toilets are over there. I’ll be
8. W: Can I use your phone please?
back in ten minutes to get you started with your work.
M: (A) Yes, it’s ten-thirty.
(B) Of course. Second door on the left. 13. Why is the office small?
(C) Sure. Press “9” for an outside line.
14. Which offices does the corridor lead to?
9. M: I disagree with the contents of the contract.
15. What does the mail room process?
W: (A) I’m sorry, but I can’t print it out.
(B) No problem. We can negotiate a new contract.
Track 175
(C) OK. Let’s have a cup of coffee.
Part 4 – Short Talks
Track 174 You will hear two talks, each followed by three
Part 3 – Short Conversations questions. Listen carefully and choose the best answer
to each question.
You will hear two dialogs, each followed by three
questions. Listen carefully and choose the best answer
to each question.

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Talk I 1. W: The doctor will be with you soon.

G: Thank you.
M: Good afternoon, everyone. Thank you for coming to this
2. W: Stick your tongue out for me, please.
weekly staff meeting. Today I have some good news–
B: Ahhhh.
we’re launching our new product on Wednesday. Yes, I
3. M: Does it hurt when I touch here?
knew you’d be happy. It’s very important to note, however,
W: Yes, it does.
that there are only one hundred units in stock at the
moment, but the production manager told me that they ► Talking about an illness
will have another two hundred units ready for the weekend. 1. W1: I had a high fever all night.
So it’s very important that you all make sure you give W2: I’ll prescribe you something.
the correct delivery dates to your customers by keeping 2. W1: Where does it hurt?
a sharp eye on the stock level. If there is a big demand W2: Right there.
for this new product, the production manager said that 3. M1: How long have you noticed this?
the factory could work overtime and produce five hundred M2: For about two days now.
units a week. That means monitoring the waiting list
and reporting it properly to the factory. Just make sure ► Staying at the hospital
customers know of the waiting list so they don’t get 1. W1: According to your chart, you’re getting better!
impatient. That’s it for now. W2: That’s great news!
2. W: Is it serious?
16. What is the meeting about?
M: Yes. We’ll have to operate tomorrow.
17. How many units are available now? 3. M1: When does visiting time finish?
M2: At eight o’clock.
18. Who said that the factory can produce five hundred
units a week?
 MODEL DIALOG 
Talk II Track 178
W: Thank you all for coming along today. As you’re all I’m going to take your blood pressure.
new to the company, I’d like to tell you about how
W1: Hello. Please come in and sit down.
we organize our meetings here. One of the most important
W2: Thank you, doctor.
rules is to never hold meetings just before lunch or late
W1: What can I do for you today?
in the afternoon. The reason is that around lunchtime
W2: I’m here for a routine medical check-up, please.
people are hungry and you won’t have their full attention.
W1: OK. First of all, I’m going to take your blood pressure.
The same applies to late afternoon, because everyone
Roll up your sleeve, please.
in the meeting will be more focused on going home and
<short pause>
hoping to avoid the rush hour. Sometimes it’s a good
W2: Is my blood pressure OK?
idea to set a time limit for internal meetings, as this will
W1: Yep, it’s fine. It’s within normal levels. Lift up your shirt,
help you to get to the point and make decisions quicker.
please.
Another useful piece of advice is invite only people relevant
W2: Oh, wait, what’s that thing called? I always forget.
to the meeting, otherwise you’ll have too many people
W1: It’s called a stethoscope. I’m just going to listen to your
to deal with and the non-relevant people will get bored.
heartbeat and your lungs.
After lunch we’ll continue with the training day. Thank
W2: How does it sound, doctor?
you.
W1: Your heartbeat is fine, but your lungs sound congested.
19. What is the talk about? I’m going to prescribe you some medicine.
W2: Apart from that, am I OK?
20. Why shouldn’t meetings be held before lunch?
W1: Yes, you’re fine. Just take this medicine for seven days,
21. What will happen after lunch? and you should be much better.
W2: Thank you very much, doctor.
1. What is the first thing that the doctor checks?
Unit 12: At the Hospital (A) The patient’s pulse
(B) The patient’s blood pressure
 FUNCTIONS  (C) The patient’s heartbeat
(D) The patient’s lungs
Track 177
2. What problem does the doctor find?
► Getting a check-up (A) The patient has taken too much medicine.

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(B) The patient has an irregular heartbeat. will come and wake you up to give you your prescribed
(C) The patient’s lungs are congested. dose of medication.
(D) The patient has high blood pressure.
1. What time do the lights go out at night?
(A) At ten o’clock
 SHORT DIALOGS  (B) At midnight
Track 179 (C) At eleven o’clock
(D) At nine o’clock
I Why do you think I should stay in the
hospital? 2. What should the patient do if he needs something
during the night?
M1: Hello, doctor. Have you analyzed the test results? (A) Call out for the nurse
M2: Yes, I have. It’s not serious, but you do need to know (B) Press the red button
what you’ve got. It appears that you have a serious (C) Go and find the nurse
throat infection which needs to be treated soon. (D) Do nothing until the nurse comes
M1: Is it serious enough to require hospitalization?
M2: I would say yes, at least for one night, so that we can Track 181
observe your recovery.
M1: Why do you think I should stay in the hospital? III What can you do about it?
M2: The danger is that the infection can cause your throat to W: <desperate> Hello? Hello? We need some help here
swell up, which could restrict your breathing. quick!
M1: Oh, I see. I imagine you’ll be putting me on antibiotics M: Hello, ma’am, I’m a doctor. How can I help you?
as well. W: My son fell off his bicycle and hurt himself pretty badly.
M2: That’s right. Until the infection subsides, I’d like you to M: OK. Let’s take him into this cubicle over here and I’ll
stay. have a look.
1. What does the doctor recommend? W: Thank you, doctor.
(A) To have surgery as soon as possible M: Yes, it looks as if he’s cut himself quite badly.
(B) To stay two days in the hospital W: What can you do about it?
(C) To go home and rest M: First of all, I’ll clean up the wound, and then I think it
(D) To stay overnight at the hospital will be a good idea to X-ray his leg.
W: I hope he doesn’t have a broken leg. Will he need
2. What could the infection cause the throat to do? stitches on the cut?
(A) Hurt a lot M: I don’t think he has broken his leg, but it’s good to
(B) Feel very uncomfortable check. He will need about two to three stitches, though.
(C) Swell up
(D) Bleed 1. How did the boy hurt himself?
(A) He fell playing football.
Track 180 (B) A bicycle hit him.
(C) He crashed into a car.
II Time to take your medicine. (D) He fell off his bicycle.
W: Time to take your medicine. Here are your antibiotics 2. What did the doctor say should be done?
and a glass of water. (A) Prescription of medicine and rest at home
M: Thank you. What time do the lights go out? (B) Emergency surgery
W: At eleven o’clock, but each bed has a bedside light if (C) An X-ray of the boy’s leg
you want to read. (D) Overnight hospital stay
M: That’s great. What should I do if I need something
during the night?  PRONUNCIATION 
W: Just press the red button, and the duty nurse will come
and see you. Track 182
M: Isn’t that button for emergencies only? A Listen carefully to the following two sounds. Then pay
W: No, not at all. Obviously, we’d prefer that you only call attention to the difference in each pair of words.
for essential things like asking for water or if you need
to go to the toilet. M: lock luck body buddy dock duck
M: Do I have to get up during the night to take my W: boss bus got gut hot hut
antibiotics?
W: No. Just stay in bed, and when it’s time the duty nurse

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Track 183 M: Yes. I’ve also had pains in my stomach, and I haven’t
B Listen and circle the word you hear. been able to go to the toilet.
W: OK. Let me listen to your stomach. <short pause> Right.
1. lock 2. body It sounds like you have constipation.
3. duck 4. Ron M: Oh dear. Is that serious?
5. boss 6. got W: No, not at all. I’ll prescribe you some medicine, and you
7. hot 8. rub should be better by tomorrow.
M: What can I do about my headache?
Track 184 W: Just take a couple of aspirins every eight hours.
D Listen and repeat the following sentences, paying close
attention to the different sounds. 1. Which photo best represents this dialog?

W: 1. The singer has sung the song. 2. What problem does the patient have?
M: 2. The duck dived into the dock.
W: 3. The dog dug deep to bury his bone. Dialog II
M: 4. My boss took the bus to the base. W: Doctor! Doctor! We need you over here immediately!
W: 5. Tommy’s mummy cured Tommy’s tummy. M: What’s the problem, nurse?
W: This young lady was in a car accident, and she’s
 ORAL RESPONSES  unconscious.
M: OK. Quick, take her to cubicle 3. Has she got a pulse?
Track 185
W: Yes, she has, but it’s very low.
Listen and say your responses using information about M: We’ll need to make an injection. Is she allergic to
yourself. anything?
W: 1. Do you have a doctor you’d like to recommend? W: It doesn’t say anything on her medical card.
2. Have you ever experienced symptoms like this M: First, we’ll stop the bleeding, and then take her quickly
before? to X-ray to see if anything’s broken.
3. How serious is it? W: Will you call X-ray or should I?
4. When was the last time you had a check-up? M: I’ll call X-ray and you stop the bleeding.
5. I had a stomachache all night. 3. What happened to the young lady?

 WRITTEN RESPONSES  4. What is her pulse rate like?

Track 186 Dialog III

Listen to the questions or statements and write your W1: When was the last time you came in for a check-up?
answers. W2: I think it was about two years ago.
M: 1. Have you ever had an accident? W1: OK. You really should come in at least once a year.
2. What is the worst medicine you have had to take? W2: Sorry. I’ll make a note of that.
3. Is this the first time a family member of yours stayed W1: First, I’m going to look at your ears. <short pause>
in a hospital? W2: Do they look alright?
4. How’s the food in the hospital cafeteria? W1: Yes, they seem fine. Can you open your mouth wide
5. Where do you buy your medicines? please and say “aaahhhhh.”
W2: Aaaaaaahhh!
W1: It looks very red, but it’s not an infection. I’d like to
 LISTENING QUIZ 
prescribe you some throat medicine after a routine
Track 187 throat swab.
You will hear a series of dialogs and a talk, each followed W2: OK. Thanks a lot, doctor.
by two questions. Listen carefully and choose the best 5. How often should the patient go for a check-up?
answer to each question.
6. What does the doctor say the patient should take?
Dialog I
Now listen to the talk, and choose the best answer to each
M: Hello, doctor. question.
W: Hello. What seems to be the trouble?
M: I’ve had a terrible headache for three days now. M: Good morning, everyone, and thank you for coming.
W: Does it hurt anywhere else? Today I’d like to present the statistics for the top five

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reasons for visits to our emergency room by males 6. W: We have an emergency coming in.
aged fifteen years old and up. Last year the number one M: (A) I’ll be there at ten o’clock.
reason was stomach and abdominal pains, with 5,000 (B) Have a cup of tea and then call me.
cases. This was followed by 3,000 patients with chest (C) Take the patient to cubicle 10.
pains that were not related to heart attacks. In third
7. M: It’s very serious. What are we going to do?
place were 1,900 cases of headaches or other head
W: (A) We’ll have to operate on him tonight.
pains. Our fourth top reason was back-related complaints
(B) Nothing.
and we had a total of 1,700 patients. Finally, the fifth
(C) We’ll give him some aspirin and hope he gets
reason, with 1,500 patients, was shortness of breath. If
better.
you would like to see the full statistics for the emergency
room, please let me know and I’ll email it to you. Thank 8. W: How often should I take the medicine?
you. M: (A) Once a week.
(B) Once a year.
7. What might chest pain be related to?
(C) Once a day.
8. Which chart best represents the information given in
9. M: When is the doctor available to see me?
the talk?
W: (A) Last year.
(B) Today at three o’clock.
 LISTENING TEST  (C) Her birthday is in September.
Track 188
Track 190
Part 1 – Picture Description
Part 3 – Short Conversations
Listen and choose the statement that best describes what
you see in the picture. You will hear two dialogs, each followed by three
questions. Listen carefully and choose the best answer
1. M: (A) The doctor is taking an x-ray of the woman’s to each question.
arm.
(B) The doctor is explaining the woman’s X-ray. Dialog I
(C) The patient is talking about her problem.
(D) The patient is listening to the doctor explaining M: Can I make an appointment with Dr. Smith, please?
the chart. W: I’m afraid Dr. Smith is away on holiday at the moment.
M: Oh dear. When will he be back?
2. W: (A) The patient is waiting for the doctor. W: He won’t be back for another two weeks.
(B) The doctor is waiting for the nurse. M: Oh. Can I make an appointment with another doctor?
(C) The doctor is preparing the equipment for W: Certainly. I can give you an appointment with
surgery. Dr .Jameson.
(D) The patient is speaking to the doctor. M: Dr. Jameson? That’ll be fine. I know Dr. Jameson.
3. M: (A) The ambulance is arriving at an accident scene. W: The next appointment I have available is on Tuesday at
(B) The ambulance is arriving at the hospital. ten in the morning.
(C) The ambulance is responding to an emergency. M: That’s perfect. Thank you very much.
(D) The ambulance is driving into a gas station. W: You’re welcome. Bye!
10. What does the man want?
Track 189
11. Why isn’t his request possible?
Part 2 – Questions and Responses
12. When does he have to be at the clinic?
Listen and choose the best response to each question or
statement.
Dialog II
4. W: Where does it hurt?
M: Hello, Mrs. Jones, please take a seat.
M: (A) Twice a day.
W: Have you got the results back and looked at them?
(B) In my stomach.
M: Yes, I have. I’m afraid you’re going to need surgery.
(C) I feel dizzy.
W: Oh dear. How soon do you want to operate on me?
5. M: What should I take to treat this infection? M: I think we should admit you to the hospital tomorrow
W: (A) Antibiotics. and then have the operation the day after.
(B) Aspirin. W: Is there anything I should do before the surgery?
(C) Lots of exercise. M: Yes. Twenty-four hours before surgery, you shouldn’t eat

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anything, but you can drink water. Talk II

W: OK. That’s a long time without eating.
W: Attention, everyone! Tonight we have ten patients in
M: Yes, it is, but it’s one of the requirements for surgery.
ward 5, and some of them will need checking up on
W: OK, doctor. I’ll go home now and prepare my overnight
periodically during the night. Patients in beds 1 through
bag.
6 don’t need any medication or scheduled observation
13. What did the patient ask for first from the doctor? during the night; however, it would be a good idea
while you’re checking on others to have just a peek at
14. What shouldn’t the patient do twenty-four hours before
them to see if they’re OK. The patient in bed 7 is called
the operation?
Mrs. Perkins, and at four o’clock in the morning her
15. What has the patient gone home to do? antibiotics need to be administered. Then the patient in
bed 10, Mrs. Johnson, needs to have her temperature
Track 191 taken at two. If she develops a fever, you must inform
Part 4 – Short Talks the doctor immediately. The patient in bed 8, Mrs.
Franklin, needs to have her bandages changed at
You will hear two talks, each followed by three around three in the morning; but if it appears there
questions. Listen carefully and choose the best answer hasn’t been any more bleeding, you won’t have to
to each question. change them. Finally, Mrs. Sutton, in bed 9, just needs
her blood pressure taken every so often. That’s it! Have
Talk I a good night!
M: Good morning, everyone. I’m the new head doctor of 19. What is the talk about?
this clinic, and I’d like to go over a few things with you
with regard to patients. Overall, the staff review 20. How many patients do not need any scheduled medical
summary shows that you’re doing a superb job. Well attention during the night?
done. However, we’ve received an unacceptable 21. What does Mrs. Johnson in bed 10 need at two o’clock?
number of complaints from some patients, claiming
that they were treated unfairly and even inhospitably.
May I remind you that the words “hospitable” and
“hospital” originate from the same root word! Please
remember that patients come to you because they have
a debilitating problem, so they’re not exactly having the
best day of their lives. Professionalism requires more of
us than mere end results. Another thing, patients have
not usually been through pre-med; so if you use a lot of
complicated medical terminology, most of them will not
understand you. They may even get scared if it’s a long
term ending in “-osis.” So please make sure that you
use plain, simple English when telling your patients
about their various illnesses and troubles. In the end, it
will make them feel more comfortable and therefore not
worry unnecessarily. That is all for today! Thank you.
16. What are some patients complaining about?
17. How does the speaker describe how the patients are
feeling?
18. What does the speaker say the doctors should do with
patients?

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