32-34

W: Hello, Forest Grove Photography Services. How can I help you?

M: Hi, l'd like to get a photographer to cover our event. lt's a charity basketball game next Tuesday
night. I was hoping to get Thomas Zukowski. He works for you, right?

W: Yes, but unfortunately, Thomas doesn't usually work evenings.

M: Oh, too bad. Could you recommend somebody else?

W: Before I do that, let me talk to him. He might make an exception. Tom does love basketball.

35 – 37

M: Good morning. It looks like we received a lot of new orders online last night.

W: Yes, l saw that when I got in this morning. Can you package all of them by yourself?

M: Well, there are so many, I may not be able to finish everything today.

W: OK. I’II call Maria Jeong and ask if she can come in early today to help.

M: That’d be great. We also have to pack that big shipment for the Henderson order. We finally got
all of the items in.

W: Oh yes, do that first.

38 – 40

M: Haruna, we've planned most of the details for the corporate retreat, including housing and most
activities, but we still need to decide where to go for Saturday's closing dinner.

W: Yes, I sent you several menus. Did you like any of the places? McNally's is close by.

M: Yes, that would be convenient. We could even walk there from the hotel. But the prices are a
little high.

W: I agree. But I could see if they can offer us a reduced catering rate, rather than ordering off the
regular menu.

41 – 43

W: Janelie and Rico, could you give me an update on how our new medical records software is
coming?
W: Sure. Per the customer's request, I've updated the logo and changed the font.

M: The customer has communicated with us a lot on this project. Having their feedback at every
stage of the process has been helpful.

W: Excellent. It sounds like we're on schedule for completing our beta version. Then we can hand it
off to our marketing team.

44 – 46

M: Hello, this is Ian Nelson from Regal Bathrooms. l'm following up to make sure that you're
pleased with the job our workers did in your house.

W: Thank you for calling. Yes. They did a great job. The bathroom floor was replaced, and the new
tile looks great. I'm very happy with the job.

M: That's good to hear. If there are other jobs you need done, I hope you'll reach out to us again.

W: That reminds me. I was thinking of replacing my kitchen cabinets. Is that something you'd
possibly do?

M: We don't, but l can recommend a company I often work with. Their customers have been very
satisfied. Let me get their phone number. One second.

W: Thanks.

47 – 49

W: My name is Laura. I refill my medication here at this pharmacy once a month. But on Monday I’m
going to travel abroad for work for two months, and I wonder if I can get a two-month refill this
time.

M: It shouldn't be a problem. However, your doctor must send us the two-month prescription, so
you need to contact her first.

W: Oh, I see. l'll give her a call during my lunch break today. When are you open until today?

M: Until nine P.M. But once we receive your doctor's prescription, we can deliver the medication
directly to your home.

50 – 52

M: Miller's Sporting Goods. Joey speaking.

W: Hello, l'm calling from West End High School. We're looking to make a big purchase for our
student baseball teams. Our equipment is getting old, and we would like to get new uniforms too.
We have budget restrictions, though.

M: Well, we do offer discounts for bulk purchases. And we have a number of price ranges for
uniforms; many are very reasonable. Let me get the manager on the phone, and you can discuss the
specifics.
W: Hi, this is Gemini Flowers. l'm calling about the order you placed for your award luncheon on July
twelfth. Unfortunately, our supplier is out of pink roses.

M: Oh, no! Pink matches our corporate logo! I ordered them especially for this occasion!

W: I understand your disappointment, sir. I can offer a ten percent discount on the total cost of your
order and replace the pink roses with yellow ones.

M: Well, l didn't tell anyone about the roses. I suppose no one will really be disappointed.

56 – 58

W: Unfortunately, our development team has some bad news. It turns out we'll need to push back
the shipment of the prototype motor we've been developing for our client.

M: Uh-oh. Why will there be a delay?

W: Well, some of the components we received to build the prototype are failing initial tests, so we
won't be able to make the delivery deadline. Janet, could you let the client know?

W: Yes, I’ll contact them right away.

M: And l'd like the development team to start giving me daily briefings about progress on this issue.

59 – 61

W: Good evening. Legend Hotel. How may I help you?

M: Hello. I'm at the local airport. Does the hotel run shuttle buses to here?

W: We usually don't, but... was your flight originally scheduled for Central Airport?

M: It was, but apparently there's a problem at Central.

W: Yes, there's a personnel shortage, but several flights have been rerouted to the local airport. We
have started running an airport shuttle this morning.

M: Ok. That's good news. When is the next shuttle?

W: Buses run every half hour. What's your reservation number? I’ll ensure that your room is ready
for you when you arrive.

62 – 64

M: Hi, Marla. l'm calling to check whether you received my outline of the design project for your
apartment remodeling. I e-mailed it to you yesterday.

W: Yes. Thank you for doing such a great job. I really liked your idea of opening up the kitchen and
creating an open space with the living room.

M: Great. If everything looks good to you, I can start ordering the supplies tomorrow.
W: Actually, l don’t like the ceramic tiles you picked for the kitchen. I like the marble ones much
better. I know they are more expensive but it's a small space.

65 – 67

M: Hi. l'd like to make a reservation for a group of clients that will be visiting our company from the
first to the sixth of June. I need eight rooms.

W: We do have availability for that period. The type of room I recommend for you is normally 99
euros per night, but we can offer a group discount.

M: That'll work. Also, on June 5th, we want to take our clients on a tour of the local attractions.
Could you help arrange that?

W: We have an event planner here who'll be able to help you. His name is Pablo Gonzales. I'll
connect you to his office once I've completed your reservation.

68 – 70

M: Hi, Joanna. The management group needs to submit nominees for this year's award for
outstanding employee. My supervisor wants to know if any managers have nominated anyone yet.

W: Not yet, Charles. I e-mailed everyone about it a week ago, but I haven't heard anything yet. l'll
have to follow up with the managers and let them know the deadline is coming up.

M: OK, well, I printed out a breakdown of the customer service representatives with the most
five- star reviews from customers last year. We had someone who was really outstanding.

W: Those are excellent numbers. Could you go ahead and submit a nomination?