33-61. Hello. I'm calling about my tickets for tonight's baseball game.

I'm hoping to upgrade

my seats so we can sit closer to the field. The reservation is under my name: Joanna
Reynolds. Let me take a look. Hmm. I'm sorry, Ms. Reynolds, but our system seems to be
down at the moment. I can do the exchange manually, but it'll take a little longer. No
problem. I have time. Thanks. Oh, and just a reminder that better seats will cost more—
you'll need to pay about 15 dollars more per seat. are you going to the company lunch later
this morning at Sullivan Bistro? l’m not sure how to get there. Well, the train stops right
near it on Hanover Street, but you'd have to transfer a few times. You know, I'm getting a
ride with Farida, and she has a van. Oh, that would be convenient! Do you know where her
desk is? Yes. She has the cubicle closest to the stairs. Hi, Sarika. We need a new assistant
manager here at Jeera Groceries. You've been one of our best cashiers for two years now.
Are you interested in the position? Wow. I definitely am. My one concern is the working
hours. Would my schedule change significantly? You might have to work overtime once in a
while, like when food deliveries arrive late, but that doesn't happen often. Why don't you
think about it for a few days? Let me know what you decide. Good morning. This is Westerly
Travel's customer service. How may I help you? Yes, l was supposed to take the two P.M.
from Denver to Colorado Springs, but it was canceled. I need to book a different train. I am
presenting at a trade show first thing in the morning, so I'm hoping you can get me on
another train today. The four P.M. departure gets you in by six thirty, and there are plenty of
seats available. That sounds great. And to apologize for the inconvenience, I've upgraded
you to business class at no extra charge. This is Marcy Ardmore at Sladen Motors. Some
automotive parts we ordered from your factory haven't arrived at our dealership yet. I'm
sorry to hear that. We sent your order over a week ago, but the shipping company has been
experiencing delays. Unfortunately, the tracking e-mails they sent us don't contain enough
detail to determine when the parts will get to you. I see. Do you have contact information for
the shipping company? I'd like to see what I can find out. Yes, I can give you their phone
number. But I'll also call them. Hopefully the more inquiries they get, the more seriously
they'll take the issue. Amina, how are plans progressing for the September release of our
new model of mobile phone? Good. Right now, the marketing department is looking at
advertising options and thinking about the best way to get maximum exposure in the media.
Great. And what's the update from our manufacturer about when they'll begin production?
Last time we spoke, you mentioned that the factory was at full capacity with other projects,
and I'm worried that'll affect our timeline. I just spoke with them, and they'll free up room
for us soon. Hi, Luca. ls the restaurant almost ready for this afternoon's awards dinner?
Actually, now that the room's been set up, l see that we're short a few tables and chairs. Oh,
l've already taken care of that. I called a rental company, and they'll be delivering the
furniture we need in an hour. Thanks for doing that. Did you also look over the final guest
list? I haven't had time to do that yet. No, I haven't. Why don't we do that together now?
Marcella, we have a problem with the business conference we're hosting next week. I just
got a call from the conference center, and they said there's been wafer damage to three of
the meeting rooms. Oh no! But the rooms will be repaired in time for our conference, right?
They said there's a lot of damage. OK. Well, the weather's supposed to be nice, so we could
host some of the seminars outdoors. It's a little unconventional, but there's plenty of Space
surrounding the conference center. OK, Marion, the new health-care software is all set up on
your computer. It should be pretty straightforward to use. But call technology support if you
run into any issues. Great. l hear a lot of health-care providers are switching to this same
software. Yes. lt's becoming popular because it retains all of a patient's medical records
from different providers in one central system. Excuse me. Sorry to interrupt. No problem,
Francesca. What's up? I overheard what you said, and just to clarify, the program can only
collect and retain records from providers who use the same software, ’ so Marion may find
she still has to call around to obtain all the patient records she needs. Let’s get this product-
innovation meeting started. Sales of our fruit-and-nut bars have been strong, so we'd like to
develop some other types of snack bars. What do you recommend, Stan? Well, we know that
many people are allergic to nuts, so we should develop some snack bars without nuts. The
only thing is, we'd need a separate set of equipment to avoid contamination between the
two production areas. We don't have room at this facility for that. Pedro, you've been to our
new production facility in Glenview, right? Is there space there for new equipment? I think
there's extra space there. I'll check with the facility manager to make sure, though.