Classifier

Frequently Asked
Questions
January 2023
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Table of Contents
Introduction 4

Frequently Asked Questions 4

Applications (FAQ) 4

Platforms and Environment (FAQ) 7

Contacting Fortra 8

Frequently Asked Questions www.fortra.com page: 3

 Introduction / Applications (FAQ)

Introduction
This document provides answers to some commonly asked questions on the Classifier suite
of products.

Frequently Asked Questions

Topic Entries relate to:
Applications (FAQ) User applications that support Classifier
Platforms and Environment (FAQ) Windows environments and platforms

Applications (FAQ)
Question: Why don't replies to my labelled messages from outside my organisation
have a marking?
Answer: If you send a message to another organisation your marking is usually only
transmitted as an x-header value. This value is available to the recipient and
software in the recipient's environment. A reply (or forward) by the recipient
does NOT propagate the x-header value. Additional software such as
Classifier is required at the receiving end to achieve the propagation and/or
application of a marking.

Exchange Classifier with the optional Message Tracking service deployed

can be of use in these circumstances.
Question: Why is the Classifier Office add-in being disabled under Office
2013/2016/2019?
Answer: This may be down to “Performance criteria for keeping add-ins enabled”
whereby Office considers the Classifier add-in is taking too long to complete
initialisation. You can control these effects as detailed under Performance
criteria for keeping add-ins enabled on http://msdn.microsoft.com/en-
us/library/office/jj228679. aspx#ol15WhatsNew_Add-inDisabling.

The user can manually choose to ‘always enable’ the add-in, or this option
can be configured by Group Policy via the Office Administrative Template
files (see http:// technet.microsoft.com/en-us/library/cc178992.aspx) by
adding the Classifier Add-in (“BoldonJames.SAFEoffice.Add-in.Connect”) to
the Managed Add-in List.

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 Frequently Asked Questions / Applications (FAQ)

Question: How do I stop users disabling the Classifier Add-in?

Answer: Hide the Classifier Add-in from the 'Add-Ins' section of the Office application.

The DontDisplayHKLMAdd-ins registry entry can be used to hide Add-ins

that are registered under the HKLM key. When this entry is set, users cannot
unload the Classifier Add-in (or any other Add-in registered under HKLM). To
add the DontDisplayHKLMAdd-ins registry entry, follow these steps:

1. Open the registry editor

2. Locate the subkey
HKEY_CURRENT_USER\Software\Microsoft\Office\xx.0
3. \officeapp\Security where xx is the version number of Office (12 for
Office 2007, 14 for Office 2010, 15 for Office 2013, 16 for Office 2016)
and officeapp is the relevant Office application (e.g. Word, Excel,
Outlook)
4. Add a new DWORD value called DontDisplayHKLMAdd-ins and set
the value to 1 to hide the Add-ins that are registered under HKLM.

The registry setting(s) can be rolled out via Group Policy.

Question: Why are Classifier features not available when running Microsoft Office
applications?
Answer: Classifier features are not available unless Classifier software is installed,
licensed and can find valid configuration information. Check that:

1. The Classifier software is installed.

2. The Classifier Configuration has been successfully published and is
accessible via file store or Active Directory.
3. The relevant Label Configuration Registry settings are defined
correctly
4. (Check for extraneous spaces and use of case). In particular, the
correct Configuration and Policy in that configuration must be defined.
5. The deployed configuration in use includes valid Classifier Licences
for the applications in question.
Question: Why are Office applications using the wrong Classifier Policy?
Answer: This is probably down to the registry keys actually being used for the user /
environment in question. Check the actual Label Configuration Registry
settings set under the various registry locations supported and whether
behaviour can be explained by the Registry Search Algorithm precedence
defined under that topic.

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 Frequently Asked Questions / Applications (FAQ)

Question: How do I enable Labelling for all supported Applications?

Answer: In Classifier Administration, select Global Settings and then Open
Application Settings. Set each of the relevant application entries (Excel /
Outlook / PowerPoint / Project / Visio / Word / Notes) to Enabled. Suitable
Classifier licences must have been applied.
Question: Why can’t I get Classifier to work on my Project 2007 or Visio 2007
applications?
Answer: Classifier only supports Project and Visio 2010 and later versions.
Question: Why Is Excel slow?
Answer: Applying headers and/or footers in Excel via Classifier rules can have a
performance impact. This is because each time the header/footer is changed
for each Worksheet, Excel communicates with the default printer. Updating
of headers/footers can be enabled or disabled via the Apply Headers/Footers
when label is changed and Apply Headers/Footers when workbook is saved.

NB: When printing a workbook, the headers/footers will always be updated

(according to any applicable rules), there is no configurable option for
disabling this.
Question: Why does Excel show the wrong label when I have multiple workbooks
open?
Answer: When you have multiple workbooks open in Excel 2013 or later, the ribbon
for any non- active workbooks displays the label of the active workbook
When you select one of these non-active workbooks, the ribbon will update
itself to show the correct label.
Question: What causes Microsoft Office applications to offer users an option to "disable
Classifier Add-in"?
Answer: This can arise if Microsoft detects a problem (e.g. application not-
responding) whilst Classifier code is deemed to be active; for example if an
attempt to close the application is having no effect due to system or network
issues and the closure is forced.

If the user does disable the Classifier Add-in, it can be re-enabled using the
Microsoft application specific mechanisms. If an add-in is disabled multiple
times, Microsoft may choose to remove this means of enabling and specific
registry key activity may then be required.
Question: Why does Visio crash when Classifier is disabled?

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 Frequently Asked Questions / Platforms and Environment (FAQ)

Answer: Visio may crash if Classifier is disabled via the 'Add-Ins' dialog from within
the Visio application. To use Visio without Classifier you should run Visio in
'safe mode' or disable the Classifier Add-In by setting its 'LoadBehavior' to '0'
in the registry. Refer to msdn.microsoft.com/en-us/library/bb386106.aspxfor
further information.

Platforms and Environment (FAQ)

Question: What things should I consider if updating to a later version of Classifier,
especially if I plan to configure features provided by the later version?
Answer: Classifier clients generally ignore features in the configuration that it does not
understand, and later versions will operate happily on configurations
produced by the previous version (e.g. 3.5 and 3.4). It is recommended that
you update Email Classifier and Office Classifier on clients before you add
new features into the configuration via Classifier Administration.
Question: Why does my Outlook Classifier Add-in keep getting disabled?
Answer: This is a feature of Office that automatically disables Add-ins that take longer
than 1000ms to start on five successive occasions (see
http://msdn.microsoft.com/en-us/
library/office/jj228679.aspx#ol15WhatsNew_AddinDisabling for further
information).

“The user can manually choose to ‘always enable’ the add-in, or this option
can be configured by Group Policy via the Office Administrative Template
files (seehttp:// technet.microsoft.com/en-us/library/cc178992.aspx) by
adding the Classifier Add-in ("BoldonJames.SAFEoffice.Addin.Connect") to
the Managed Add-in List".
Question: Why are (some) users not seeing the expected OWA Classifier features after
OWA Classifier has been installed or upgraded?
Answer: Check that the affected user's Internet cache has been properly cleared
thereby ensuring that the correct OWA Classifier files are in use. Each
Browser has its own mechanisms. For example if the Preserve Favorites
website data button in the Internet Explorer Internet Options (Delete) dialog
is checked relevant files may not be cleared from the cache during a Delete
operation.

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 Contacting Fortra /

Contacting Fortra
Please contact Fortra for questions or to receive information about Classifier. You can
contact us to receive technical bulletins, updates, program fixes, and other information via
electronic mail, Internet, or fax.

For additional resources, or to contact Technical Support, visit boldonjames.com/technical-

support or email at [email protected].

For support issues, please provide the following:

l Check this guide's table of contents and index for information that addresses your
concern.
l Gather and organize as much information as possible about the problem including
job/error logs, screen shots or anything else to document the issue.

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