Project Plant Pals
Operations & Training Plan
February 15th
Document Status: Draft | In Review | Approved
Executive Summary:
Our plan is to improve the customer revenue by 5%. Creating a sustainable fulfillment and
delivery practices for the service’s day-to-day operations
Project Goal
SMART: Specific, Measurable, Attainable, Relevant, and Time-bound
To increase the customer revenue by 5%, retaining the same rate of customers
by training the employees, improving the logistics, improving quality,
improvising the design of pots and all within a span of six months.
Deliverables
1. Quirky Good Quality Potted Plants
2. Faster, Timely delivery of the Plant Pals
3. Improvising the workspace for the customers
Business Case / Background
Why are we doing this?
● To make revenue streams much more efficient
● Mitigation of the potential revenue losses due to late shipments and
cancellations
Benefits, Costs, and Budget
Benefits:
● Support new service leading to 5% revenue increase, reduce late shipments
and related costs, increase customer satisfaction
● Additional benefits (optional):
● Training 90% employees due course
● Experience gained
● Improved logistics
Costs:
● Price of software, installation fees, time spent on hiring and training
● Additional cost areas (optional):
● Logistics partner fee
● Shipping/ Delivery fee that would be incurred on every parcel.
Budget needed:
● $75,000
Scope and Exclusion
In-Scope:
● Customer service standards, delivery processes, training protocols
● Other in-scope items (optional):
Out-of-Scope:
● Product development, vendor contracts
● Other out-of-scope items (optional):
● Logistics Improvisation
● Timely delivery of parcels
● Plant Care facilities
Project Team
Project Sponsor: Director of Operations
Project Lead: Project Manager (You!)
Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,
Financial Analyst, Human Resources Specialist, Training Manager
Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,
Sales Director, Sales Team, Marketing Director, Investors
Measuring Success
What is acceptable:
1. 5% customer revenue gain
2. Improved Logistics Network
3. Customer feedback on Delivery of their product
4. Customer feedback on the product’s quality
