INDEX
1.1 Hindi Portal User Guide
1.2 Mobile Update Utility User Guide
1.3 Other changes
1.1 HINDI SPARSH PORTAL USER GUIDE
SPARSH Portal is now also available in Hindi Language for ease of Use to
the Pensioners and Family Pensioners.
PENSIONER DATA VERIFICATION
STEP 1 : Select Language as Hindi in Portal.
STEP 2 : Login with username and Password.
STEP 3 : Change Password after first Login.
Step 4 : Login After password change and Complete PDV.
PROFILE SERVICE REQUEST
STEP 1 : LOGIN with Username & Password.
STEP 2 : Select Update Profile in Manage Profile.
STEP 4: Update the desired details in Profile.
STEP 5 : Upload document if needed and submit the Profile Service Request.
INITIATE FAMILY PENSION
STEP 1 : Select Initiate Family Pension.
STEP 2 : Fill Necessary details.
STEP 3 : Submit Initiate Family Pension Request.
GRIEVANCE
STEP 1 : Login to account and Select Option grievance.
STEP 2 : Select Grievance Related option.
STEP 3 : Save Grievance.
STEP 4 : Submit Grievance.
TRACK REQUEST
STEP 1 : Select Option Track Service Request.
STEP 2 : Enter Token number or Mobile number and click on Next.
STEP 3 : Enter OTP if selected Mobile no.
STEP 4 : Portal will show Service Request.
1.2 Update Mobile Utility with Security Question flow
Step 1 :- Go to Services -> Track -> Update Mobile Number menu in Prelogin screen on homepage
Step 2 :- Enter either Sparsh PPO or Legacy PPO in the given text box and select Authentication type
"Security Question"
Step 3 :- Please fill all the mandatory details for security questions and verify that on clicking of Verify
& Proceed button.
Step 4 :- Enter the OTP which sent to new mobile number which was entered to update and confirm the
same in text boxes given and verify the OTP and click on 'Verify & Proceed' button.
Step 5 : After verifying OTP need to verify captch and need to proceed for final submission of update
request.
Step 6 : After Verifying Captcha click on Verify & Proceed button for final submission of request and
Alert will come “Your mobile no has been changed successfully”.
Update Mobile Utility with Aadhar approach.
Step 1 :- Go to Services -> Track -> Update Mobile Number menu in Prelogin screen on homepage
Step 2 :- Enter either Sparsh PPO or Legacy PPO in the given text box and select Authentication type
"Aadhaar"
Step 3 :- After selecting Aadhaar option one alert will pop up asking to ensure that 'you have the
Aadhaar linked mobile number to receive OTP.' Click on Ok to proceed further.
Step 4 :- Enter the Mobile no. which you want to update along with Aadhaar No. Then click on Send
OTP. OTP will be sent to your mobile no. linked with Aadhaar.
Step 5 : Enter the OTP and validate
Step 6 : After Verifying OTP, need to validate Captcha.
Step 7 : After Verifying Captcha click on Verify & Proceed button for final submission of request and
Alert will come “Your mobile no has been changed successfully”.
1.3 Other Changes
