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Optus Voice - Process Capability Analysis

Pca

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0% found this document useful (0 votes)
16 views35 pages

Optus Voice - Process Capability Analysis

Pca

Uploaded by

rbd5zkyr24
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 35

Sample CPK Report

4
Please choose column: Average 61.2166666666667 Col7
No Of Days 60 Min 1.00
(Sample Size)

USL 163.99 Max 113.00


LSL 54.93 Cp 0.53
Cpk 0.06
6σ level 1.68
DPMO 427,198 Freq7

Yield % 57.28%
TNPS 0.40 0.00 163.99 54.93 61.22 1.0 ###
FCR 5.85 Normal 0.00Distribution
163.99Diagram 54.93 61.22 0.5 ###
0.00 11.31 0.00 163.99 54.93 61.22 0.0 ###
0.8 New Connections(Postpaid)
0.00
16.76
22.21
0.01
0.01
163.99
163.99
54.93
54.93
61.22
61.22
###
###
0.00 27.67 0.01 163.99 54.93 61.22 ###
Col7 33.12 0.01 163.99 54.93 61.22 ###
Test AOV 38.57 0.01 163.99 54.93 61.22 ###
0.7 Col9 44.02 0.01 163.99 54.93 61.22 ###
Col10 49.48 0.01 163.99 54.93 61.22 ###
54.93 0.01 163.99 54.93 61.22 ###
60.38 0.01 163.99 54.93 61.22 ###
0.6 65.84 0.01 163.99 54.93 61.22 ###
71.29 0.01 163.99 54.93 61.22 ###
76.74 0.01 163.99 54.93 61.22 ###
82.19 0.01 163.99 54.93 61.22 ###
0.5 87.65 0.01 163.99 54.93 61.22 ###
93.10 0.01 163.99 54.93 61.22 ###
98.55 0.01 163.99 54.93 61.22 ###
104.01 0.01 163.99 54.93 61.22 ###
109.46 0.00 163.99 54.93 61.22 ###
0.4 114.91 0.00 163.99 54.93 61.22 ###
120.37 0.00 163.99 54.93 61.22 ###
125.82 0.00 163.99 54.93 61.22 ###
131.27 0.00 163.99 54.93 61.22 ###
0.3 136.72 0.00 163.99 54.93 61.22 ###
142.18 0.00 163.99 54.93 61.22 ###
147.63 0.00 163.99 54.93 61.22 ###
153.08 0.00 163.99 54.93 61.22 ###
0.2 158.54 0.00 163.99 54.93 61.22 ###
163.99 0.00 163.99 54.93 61.22 ###
169.44 0.00 163.99 54.93 61.22 ###
174.89 0.00 163.99 54.93 61.22 ###
180.35 0.00 163.99 54.93 61.22 ###
0.1 185.80 0.00 163.99 54.93 61.22 ###
191.25 0.00 163.99 54.93 61.22 ###
196.71 0.00 163.99 54.93 61.22 ###
202.16 0.00 163.99 54.93 61.22 ###
0.0 207.61 0.00 163.99 54.93 61.22 ###
213.06 0.00 163.99 54.93 61.22 ###
0 0 0 0 0 0 0
218.52 0
0 0.00 0 163.99 0 054.93 00 61.220 00 ###
0 . 0 . 0 . .0
223.97
0 0 . 0.000 . 0 . 0
163.99
0 0 . 0 54.930. .0
61.22
0 . ###
2 4 Freq
6229.42 8 USL
1 0
0.00
1
LSL
2163.99 14 Mean
16
54.93
1861.22 2 00 ###
234.88 0.00 163.99 54.93 61.22 ###
240.33 0.00 163.99 54.93 61.22 ###
245.78 0.00 163.99 54.93 61.22 ###
251.24 0.00 163.99 54.93 61.22 ###
256.69 0.00 163.99 54.93 61.22 ###
262.14 0.00 163.99 54.93 61.22 ###
267.59 0.00 163.99 54.93 61.22 ###
273.05 0.00 163.99 54.93 61.22 ###
278.50 0.00 163.99 54.93 61.22 ###
283.95 0.00 163.99 54.93 61.22 ###
289.41 0.00 163.99 54.93 61.22 ###
294.86 0.00 163.99 54.93 61.22 ###
300.31 0.00 163.99 54.93 61.22 ###
305.76 0.00 163.99 54.93 61.22 ###
311.22 0.00 163.99 54.93 61.22 ###
316.67 0.00 163.99 54.93 61.22 ###
322.12 0.00 163.99 54.93 61.22 ###
327.58 0.00 163.99 54.93 61.22 ###
333.03 0.00 163.99 54.93 61.22 ###
338.48 0.00 163.99 54.93 61.22 ###
343.94 0.00 163.99 54.93 61.22 ###
349.39 0.00 163.99 54.93 61.22 ###
354.84 0.00 163.99 54.93 61.22 ###
360.29 0.00 163.99 54.93 61.22 ###
365.75 0.00 163.99 54.93 61.22 ###
371.20 0.00 163.99 54.93 61.22 ###

1 of 35 Design by HCX Quality


Date TNPS Forecast Lower Confidence Bound
1 0.00%
2 32.60%
3 62.30%
4 50.00%
5 65.20%
6 29.60%
7 60.00%
8 61.70%
F
9 42.10%
o
r
10 64.70%
e
c
11 42.40%
a
s
12 67.40%
t 13 84.60%
f 14 33.30%
o
r 15 58.00%
M 16 75.00%
a
r 17 51.70%
'
2 18 55.60%
4
19 49.10%
t
o 20 58.60%
A 21 0.00%
p
r 22 64.80%
'
2 23 66.20%
4
24 43.30%
25 65.90%
26 71.40%
27 69.20%
28 -50.00%
29 54.90%
30 73.70%
31 51.40%
32 61.50%
33 73.30%
34 14.30%
35 50.00%
36 65.50%
37 65.10%
38 68.50%
39 64.30%
40 57.80%
41 57.10%
42 50.00%
43 74.50%
44 69.20%
45 82.20%
46 61.20%
47 72.90%
48 80.80%
49 44.40%
50 51.60%
51 37.10%
52 54.80%
53 50.90%
54 53.70%
55 42.30%
56 57.10%
57 40.60%
58 45.10%
59 40.30%
60 45.50% 45.50% 45.50%
63 33% -9%
64 37% -2%
65 38% -2%
66 43% 4%
67 43% -2%
68 48% 2%
69 40% -11%
70 29% -20%
71 34% -19%
72 34% -18%
73 39% -14%
74 39% -16%
75 44% -16%
76 36% -24%
77 25% -39%
78 30% -36%
79 31% -33%
80 35% -31%
81 35% -31%
82 41% -30%
83 32% -44%
84 21% -59%
85 26% -51%
86 27% -53%
87 32% -54%
88 32% -59%
89 37% -51%
90 29% -73%
91 18% -78%
92 23% -84%
93 23% -85%
94 28% -71%
95 28% -72%
96 33% -87%
97 25% -94%
98 14% -105%
99 19% -103%
100 20% -103%
101 24% -99%
102 24% -107%
103 29% -104%
104 21% -115%
105 10% -138%
106 15% -130%
107 16% -140%
108 20% -122%
109 21% -130%
110 26% -142%
111 17% -137%
112 7% -150%
113 11% -148%
114 12% -154%
115 17% -145%
116 17% -161%
117 22% -166%
118 14% -171%
119 3% -181%
120 8% -173%
Upper Confidence Bound Statistic Value
Alpha 0.25
Beta 0.00
Gamma 0.00
MASE 0.45
SMAPE 0.20
MAE 0.10
RMSE 0.13

Forecast for Mar'24 to Apr'24


150.00%
100.00%
50.00%
0.00%
-50.00%
-100.00%
-150.00%
-200.00%
1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 63 67 71 75 79 83 87 91 95
Days

TNPS Forecast
Lower Confidence Bound Upper Confidence Bound
45.50%
72%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
Date FCR Forecast
1 60.70%
2 72.60%
3 73.60%
4 74.50%
5 76.00%
6 74.50%
7 62.80%
8 76.20%
9 74.90%
to Apr'24 10 72.10%
11 74.30%
12 74.30%
13 75.40%
14 64.60%
15 72.80%
16 73.40%
17 73.70%
18 73.60%
71 75 79 83 87 91 95 99 103107111115119
19 74.20%
20 75.10%
21 68.80%
ecast 22 72.80%
er Confidence Bound 23 74.10%
24 74.50%
25 74.30%
26 73.20%
27 73.70%
28 71.60%
29 71.50%
30 72.80%
31 72.30%
32 73.50%
33 73.80%
34 75.00%
35 68.30%
36 72.90%
37 72.70%
38 74.10%
39 74.60%
40 73.50%
41 73.30%
42 66.70%
43 74.60%
44 74.80%
45 75.00%
46 74.00%
47 75.10%
48 77.20%
49 65.60%
50 74.50%
51 73.60%
52 76.30%
53 75.30%
54 75.50%
55 74.50%
56 69.40%
57 76.10%
58 75.50%
59 76.90%
60 75.90% 75.90%
63 70%
64 77%
65 76%
66 78%
67 77%
68 77%
69 77%
70 71%
71 77%
72 77%
73 78%
74 78%
75 78%
76 78%
77 71%
78 78%
79 78%
80 79%
81 78%
82 79%
83 78%
84 72%
85 79%
86 78%
87 80%
88 79%
89 79%
90 79%
91 73%
92 80%
93 79%
94 81%
95 80%
96 80%
97 80%
98 74%
99 80%
100 80%
101 81%
102 81%
103 81%
104 81%
105 74%
106 81%
107 81%
108 82%
109 81%
110 82%
111 81%
112 75%
113 82%
114 81%
115 83%
116 82%
117 82%
118 82%
119 76%
120 83%
Lower Confidence Bound Upper Confidence Bound Statistic Value
Alpha 0.75
Beta 0.00
Gamma 0.00
MASE 0.56
SMAPE 0.02
MAE 0.02
RMSE 0.02

Forecast for
120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
12345678910
111213141516171829202122324252627283930313233435363738494041424344546474859

FCR Forecast Lowe


75.90% 75.90%
67% 75%
73% 80%
73% 79%
75% 81%
73% 80%
73% 82%
73% 81%
66% 75%
73% 82%
72% 81%
73% 83%
72% 83%
72% 84%
72% 85%
65% 78%
72% 85%
70% 85%
72% 86%
71% 86%
71% 87%
70% 87%
64% 82%
70% 88%
69% 88%
70% 89%
68% 89%
68% 100%
68% 100%
61% 100%
67% 100%
67% 100%
69% 100%
68% 100%
66% 100%
65% 100%
59% 100%
66% 100%
66% 100%
67% 100%
65% 100%
65% 100%
63% 100%
57% 100%
64% 100%
64% 100%
66% 100%
63% 100%
63% 100%
62% 100%
54% 100%
62% 100%
57% 100%
63% 100%
61% 100%
59% 100%
56% 100%
52% 100%
58% 100%
No Of Days New Connec
1 2
2 72
3 75
4 82
5 64
6 20
7 1
8 86
9 100
Forecast for Mar'24 to Apr'24 10 62
11 78
12 56
13 21
14 6
15 93
16 99
17 67
18 89
19 82
14151617182920212232425262728393031323343536373849404142434454647485950515253545565758696063646566768797071727374757677889808182838485868789909192939495969798100
9101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
20 20
Days
21 4
22 76
FCR Forecast Lower Confidence Bound Upper Confidence Bound 23 92
24 92
25 60
26 15
27 16
28 3
29 58
30 107
31 101
32 99
33 74
34 32
35 4
36 53
37 95
38 45
39 104
40 65
41 31
42 4
43 104
44 85
45 113
46 89
47 101
48 35
49 4
50 91
51 96
52 81
53 83
54 53
55 38
56 18
57 81
58 64
59 71
60 61
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
Forecast Lower Confidence Bound Upper Confidence Bound

200

150

100

50

-50
1 5 9 13 17 21 25
61 61 61
6.63 -19.79 29.32
91.63 70.03 114.79
105.63 83.07 128.92
67.63 43.02 89.43
83.63 56.93 107.65
61.63 36.62 86.87
26.63 2.74 51.44
11.63 -13.97 37.76
98.63 72.57 123.72
104.63 77.80 133.45
72.63 46.87 98.92
94.63 66.91 119.97
87.63 61.06 115.29
25.63 -2.36 53.12
9.63 -17.33 37.69
81.63 55.01 108.84
97.63 68.64 125.06
97.63 70.00 123.41
65.63 38.44 93.18
20.63 -9.91 48.48
21.63 -6.81 49.40
8.63 -20.05 37.58
63.63 36.69 94.71
89.41 61.71 118.75
92.41 60.06 123.62
99.41 68.84 132.93
81.41 50.31 113.60
37.41 5.20 66.55
18.41 -12.98 50.56
103.41 74.08 136.82
117.41 82.48 149.16
79.41 46.63 111.13
95.41 62.30 130.08
73.41 40.72 104.84
38.41 5.76 71.11
23.41 -9.69 56.31
110.41 75.00 144.23
116.41 82.81 150.04
84.41 50.71 119.67
106.41 71.75 137.79
99.41 63.65 137.32
37.41 2.38 75.15
21.41 -15.57 55.57
93.41 58.32 127.83
109.41 70.36 143.65
109.41 74.18 148.41
77.41 40.28 111.32
32.41 -4.32 69.39
33.41 -2.85 69.15
20.41 -15.21 57.55
75.41 38.05 113.31
101.20 62.83 139.41
104.20 71.37 140.34
111.20 72.68 150.36
93.20 54.72 134.41
49.20 9.49 88.16
30.20 -9.48 69.95
115.20 77.76 156.15
Statistic Value
Alpha 0.75
Beta 0.00
Gamma 0.00
MASE 0.49
SMAPE 0.37
MAE 15.90
RMSE 18.36

Forecast for Mar'24 to Apr'24


200

150

100

50

-50
1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 63 67 71 75 79 83 87 91 95 99 103 107 111 115 119

New Connections (Postpaid Voice) Forecast


Lower Confidence Bound Upper Confidence Bound
No Of Days WPS Forecast(WPS) Lower Confidence Bound(WPS)
1 0%
2 0%
3 3%
4 1%
5 3%
6 2%
7 0%
8 1%
9 1%
10 4%
11 1%
12 1%
13 2%
14 0%
15 1%
16 1%
17 5%
18 1%
19 2%
20 1%
21 0%
22 0%
23 2%
24 1%
25 2%
26 5%
27 4%
28 0%
29 1%
30 1%
31 7%
32 1%
33 5%
34 2%
35 1%
36 0%
37 0%
38 3%
39 4%
40 4%
41 2%
42 0%
43 0%
44 1%
45 9%
46 4%
47 1%
48 2%
49 0%
50 0%
51 1%
52 4%
53 3%
54 2%
55 0%
56 1%
57 3%
58 0%
59 6%
60 5%
61 2%
62 0% 0% 0%
63 1% -2%
64 1% -2%
65 1% -1%
66 4% 1%
67 3% 1%
68 3% 1%
69 2% 0%
70 1% -1%
71 2% 0%
72 1% -2%
73 7% 5%
74 4% 2%
75 3% 0%
76 3% 0%
77 1% -2%
78 1% -2%
79 1% -1%
80 4% 1%
81 4% 1%
82 4% 1%
83 2% 0%
84 1% -1%
85 3% 0%
86 1% -1%
87 8% 5%
88 4% 2%
89 3% 0%
90 3% 1%
91 1% -2%
92 1% -1%
93 2% -1%
94 5% 2%
95 4% 1%
96 4% 1%
97 3% 0%
98 2% -1%
99 3% 0%
100 2% -1%
101 8% 5%
102 5% 2%
103 3% 1%
104 3% 1%
105 2% -2%
106 2% -1%
107 2% -1%
108 5% 2%
109 4% 2%
110 4% 1%
111 3% 0%
112 2% -1%
113 3% 1%
114 2% -1%
115 8% 6%
116 5% 2%
117 4% 1%
118 4% 1%
119 2% -1%
120 2.20% -0.97%
Upper Confidence Bound(WPS) Statistic Value
Alpha 0.00
Beta 0.00
Gamma 0.13
MASE 0.70
SMAPE 0.96
MAE 0.01
RMSE 0.02

Forecast for Mar'24 to Apr'24


14%
12%
10%
8%
6%
4%
2%
0%
-2%
-4%
12345678910
111213141516171829202122324252627283930313233435363738494041424344546474859505152535455657586960616263646566768797071727374757677889808182838485868789909192939

WPS Forecast(WPS)
Lower Confidence Bound(WPS) Upper Confidence Bound(WPS
0%
3%
3%
4%
6%
6%
5%
4%
3%
5%
3%
9%
6%
5%
5%
3%
4%
4%
7%
6%
6%
5%
4%
5%
4%
10%
7%
6%
6%
4%
4%
4%
7%
7%
7%
5%
5%
6%
5%
11%
8%
6%
6%
5%
5%
5%
8%
7%
7%
6%
5%
6%
5%
12%
8%
6%
7%
5%
5.19%
No Of Days HW%
1 2%
2 2%
3 1%
4 1%
5 2%
6 1%
7 3%
8 2%
9 2%
Mar'24 to Apr'24 10 1%
11 2%
12 2%
13 1%
14 2%
15 1%
16 2%
17 2%
18 2%
19 2%
20 2%
5657586960616263646566768797071727374757677889808182838485868789909192939495969798100
9101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120 21 1%
22 2%
Forecast(WPS)
S) Upper Confidence Bound(WPS)
23 2%
24 1%
25 2%
26 1%
27 3%
28 2%
29 2%
30 1%
31 1%
32 1%
33 2%
34 3%
35 2%
36 2%
37 2%
38 2%
39 1%
40 2%
41 2%
42 2%
43 2%
44 2%
45 1%
46 1%
47 1%
48 2%
49 1%
50 1%
51 2%
52 2%
53 2%
54 2%
55 2%
56 2%
57 2%
58 2%
59 1%
60 2%
61 1%
62 2%
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
Forecast(HW%) Lower Confidence Bound(HW%) Upper Confidence Bound(HW%)

4%

2%

0%

-2%
12345678910
11121314151617182920212232425262728393031323343536373849404142434454647485950515253545565758696061626364656676879707172737475767788980818283

HW% Forecast(HW%)
Lower Confidence Bound(HW%) Upper Confidence
2% 2% 2%
2% 1% 2%
1% 0% 2%
2% 1% 2%
1% 0% 2%
2% 1% 2%
2% 1% 3%
2% 1% 2%
2% 1% 3%
2% 1% 2%
2% 1% 2%
2% 1% 2%
2% 1% 3%
2% 1% 3%
1% 1% 2%
2% 1% 2%
2% 1% 2%
2% 1% 2%
2% 1% 2%
1% 0% 2%
2% 1% 2%
1% 0% 2%
2% 1% 2%
2% 1% 3%
2% 1% 3%
2% 1% 3%
2% 1% 2%
2% 1% 2%
2% 1% 2%
2% 1% 3%
2% 1% 3%
1% 0% 2%
2% 1% 3%
1% 1% 2%
2% 1% 2%
1% 0% 2%
1% 0% 2%
2% 1% 2%
1% 0% 2%
1% 0% 2%
2% 1% 3%
2% 1% 3%
2% 1% 3%
2% 0% 3%
1% 0% 3%
1% 0% 2%
2% 1% 3%
2% 1% 3%
1% 0% 2%
2% 1% 3%
1% 0% 2%
1% 0% 2%
1% 0% 2%
1% 0% 2%
1% 0% 3%
1% 0% 2%
1% 0% 2%
2% 1% 3%
1% 0% 3%
Statistic Value
Alpha 0.00
Beta 0.00
Gamma 0.13
MASE 0.87
SMAPE 0.30
MAE 0.00
RMSE 0.01

52535455657586960616263646566768797071727374757677889808182838485868789909192939495969798100
9101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120

Forecast(HW%)
HW%) Upper Confidence Bound(HW%)
Box Plot Template

1060%
Box Plot
960%
860%
760%
660%
560%
460%
360%
260%
160%
60%

Min Outlier Max Outlier

Labels

Agent Count 30-Dec 0 0 0 0 0


Q1 #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE!
Median #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE!
Q3 #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE!
Max #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE!
# of Agents #VALUE! #VALUE! #VALUE! #VALUE! #VALUE! #VALUE!

Data Table 0 0 0 0 0 0

© 2009 Vertex42 LLC Templates by Vertex42.com


Box Plot Template

1060%
Box Plot
960%
860%
760%
660%
560%
460%
360%
260%
160%
60%

Min Outlier Max Outlier

Insert new rows above this line

© 2009 Vertex42 LLC Templates by Vertex42.com

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