Optus Voice - Process Capability Analysis
Optus Voice - Process Capability Analysis
4
Please choose column: Average 61.2166666666667 Col7
No Of Days 60 Min 1.00
(Sample Size)
Yield % 57.28%
TNPS 0.40 0.00 163.99 54.93 61.22 1.0 ###
FCR 5.85 Normal 0.00Distribution
163.99Diagram 54.93 61.22 0.5 ###
0.00 11.31 0.00 163.99 54.93 61.22 0.0 ###
0.8 New Connections(Postpaid)
0.00
16.76
22.21
0.01
0.01
163.99
163.99
54.93
54.93
61.22
61.22
###
###
0.00 27.67 0.01 163.99 54.93 61.22 ###
Col7 33.12 0.01 163.99 54.93 61.22 ###
Test AOV 38.57 0.01 163.99 54.93 61.22 ###
0.7 Col9 44.02 0.01 163.99 54.93 61.22 ###
Col10 49.48 0.01 163.99 54.93 61.22 ###
54.93 0.01 163.99 54.93 61.22 ###
60.38 0.01 163.99 54.93 61.22 ###
0.6 65.84 0.01 163.99 54.93 61.22 ###
71.29 0.01 163.99 54.93 61.22 ###
76.74 0.01 163.99 54.93 61.22 ###
82.19 0.01 163.99 54.93 61.22 ###
0.5 87.65 0.01 163.99 54.93 61.22 ###
93.10 0.01 163.99 54.93 61.22 ###
98.55 0.01 163.99 54.93 61.22 ###
104.01 0.01 163.99 54.93 61.22 ###
109.46 0.00 163.99 54.93 61.22 ###
0.4 114.91 0.00 163.99 54.93 61.22 ###
120.37 0.00 163.99 54.93 61.22 ###
125.82 0.00 163.99 54.93 61.22 ###
131.27 0.00 163.99 54.93 61.22 ###
0.3 136.72 0.00 163.99 54.93 61.22 ###
142.18 0.00 163.99 54.93 61.22 ###
147.63 0.00 163.99 54.93 61.22 ###
153.08 0.00 163.99 54.93 61.22 ###
0.2 158.54 0.00 163.99 54.93 61.22 ###
163.99 0.00 163.99 54.93 61.22 ###
169.44 0.00 163.99 54.93 61.22 ###
174.89 0.00 163.99 54.93 61.22 ###
180.35 0.00 163.99 54.93 61.22 ###
0.1 185.80 0.00 163.99 54.93 61.22 ###
191.25 0.00 163.99 54.93 61.22 ###
196.71 0.00 163.99 54.93 61.22 ###
202.16 0.00 163.99 54.93 61.22 ###
0.0 207.61 0.00 163.99 54.93 61.22 ###
213.06 0.00 163.99 54.93 61.22 ###
0 0 0 0 0 0 0
218.52 0
0 0.00 0 163.99 0 054.93 00 61.220 00 ###
0 . 0 . 0 . .0
223.97
0 0 . 0.000 . 0 . 0
163.99
0 0 . 0 54.930. .0
61.22
0 . ###
2 4 Freq
6229.42 8 USL
1 0
0.00
1
LSL
2163.99 14 Mean
16
54.93
1861.22 2 00 ###
234.88 0.00 163.99 54.93 61.22 ###
240.33 0.00 163.99 54.93 61.22 ###
245.78 0.00 163.99 54.93 61.22 ###
251.24 0.00 163.99 54.93 61.22 ###
256.69 0.00 163.99 54.93 61.22 ###
262.14 0.00 163.99 54.93 61.22 ###
267.59 0.00 163.99 54.93 61.22 ###
273.05 0.00 163.99 54.93 61.22 ###
278.50 0.00 163.99 54.93 61.22 ###
283.95 0.00 163.99 54.93 61.22 ###
289.41 0.00 163.99 54.93 61.22 ###
294.86 0.00 163.99 54.93 61.22 ###
300.31 0.00 163.99 54.93 61.22 ###
305.76 0.00 163.99 54.93 61.22 ###
311.22 0.00 163.99 54.93 61.22 ###
316.67 0.00 163.99 54.93 61.22 ###
322.12 0.00 163.99 54.93 61.22 ###
327.58 0.00 163.99 54.93 61.22 ###
333.03 0.00 163.99 54.93 61.22 ###
338.48 0.00 163.99 54.93 61.22 ###
343.94 0.00 163.99 54.93 61.22 ###
349.39 0.00 163.99 54.93 61.22 ###
354.84 0.00 163.99 54.93 61.22 ###
360.29 0.00 163.99 54.93 61.22 ###
365.75 0.00 163.99 54.93 61.22 ###
371.20 0.00 163.99 54.93 61.22 ###
TNPS Forecast
Lower Confidence Bound Upper Confidence Bound
45.50%
72%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
100%
Date FCR Forecast
1 60.70%
2 72.60%
3 73.60%
4 74.50%
5 76.00%
6 74.50%
7 62.80%
8 76.20%
9 74.90%
to Apr'24 10 72.10%
11 74.30%
12 74.30%
13 75.40%
14 64.60%
15 72.80%
16 73.40%
17 73.70%
18 73.60%
71 75 79 83 87 91 95 99 103107111115119
19 74.20%
20 75.10%
21 68.80%
ecast 22 72.80%
er Confidence Bound 23 74.10%
24 74.50%
25 74.30%
26 73.20%
27 73.70%
28 71.60%
29 71.50%
30 72.80%
31 72.30%
32 73.50%
33 73.80%
34 75.00%
35 68.30%
36 72.90%
37 72.70%
38 74.10%
39 74.60%
40 73.50%
41 73.30%
42 66.70%
43 74.60%
44 74.80%
45 75.00%
46 74.00%
47 75.10%
48 77.20%
49 65.60%
50 74.50%
51 73.60%
52 76.30%
53 75.30%
54 75.50%
55 74.50%
56 69.40%
57 76.10%
58 75.50%
59 76.90%
60 75.90% 75.90%
63 70%
64 77%
65 76%
66 78%
67 77%
68 77%
69 77%
70 71%
71 77%
72 77%
73 78%
74 78%
75 78%
76 78%
77 71%
78 78%
79 78%
80 79%
81 78%
82 79%
83 78%
84 72%
85 79%
86 78%
87 80%
88 79%
89 79%
90 79%
91 73%
92 80%
93 79%
94 81%
95 80%
96 80%
97 80%
98 74%
99 80%
100 80%
101 81%
102 81%
103 81%
104 81%
105 74%
106 81%
107 81%
108 82%
109 81%
110 82%
111 81%
112 75%
113 82%
114 81%
115 83%
116 82%
117 82%
118 82%
119 76%
120 83%
Lower Confidence Bound Upper Confidence Bound Statistic Value
Alpha 0.75
Beta 0.00
Gamma 0.00
MASE 0.56
SMAPE 0.02
MAE 0.02
RMSE 0.02
Forecast for
120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%
12345678910
111213141516171829202122324252627283930313233435363738494041424344546474859
200
150
100
50
-50
1 5 9 13 17 21 25
61 61 61
6.63 -19.79 29.32
91.63 70.03 114.79
105.63 83.07 128.92
67.63 43.02 89.43
83.63 56.93 107.65
61.63 36.62 86.87
26.63 2.74 51.44
11.63 -13.97 37.76
98.63 72.57 123.72
104.63 77.80 133.45
72.63 46.87 98.92
94.63 66.91 119.97
87.63 61.06 115.29
25.63 -2.36 53.12
9.63 -17.33 37.69
81.63 55.01 108.84
97.63 68.64 125.06
97.63 70.00 123.41
65.63 38.44 93.18
20.63 -9.91 48.48
21.63 -6.81 49.40
8.63 -20.05 37.58
63.63 36.69 94.71
89.41 61.71 118.75
92.41 60.06 123.62
99.41 68.84 132.93
81.41 50.31 113.60
37.41 5.20 66.55
18.41 -12.98 50.56
103.41 74.08 136.82
117.41 82.48 149.16
79.41 46.63 111.13
95.41 62.30 130.08
73.41 40.72 104.84
38.41 5.76 71.11
23.41 -9.69 56.31
110.41 75.00 144.23
116.41 82.81 150.04
84.41 50.71 119.67
106.41 71.75 137.79
99.41 63.65 137.32
37.41 2.38 75.15
21.41 -15.57 55.57
93.41 58.32 127.83
109.41 70.36 143.65
109.41 74.18 148.41
77.41 40.28 111.32
32.41 -4.32 69.39
33.41 -2.85 69.15
20.41 -15.21 57.55
75.41 38.05 113.31
101.20 62.83 139.41
104.20 71.37 140.34
111.20 72.68 150.36
93.20 54.72 134.41
49.20 9.49 88.16
30.20 -9.48 69.95
115.20 77.76 156.15
Statistic Value
Alpha 0.75
Beta 0.00
Gamma 0.00
MASE 0.49
SMAPE 0.37
MAE 15.90
RMSE 18.36
150
100
50
-50
1 5 9 13 17 21 25 29 33 37 41 45 49 53 57 63 67 71 75 79 83 87 91 95 99 103 107 111 115 119
WPS Forecast(WPS)
Lower Confidence Bound(WPS) Upper Confidence Bound(WPS
0%
3%
3%
4%
6%
6%
5%
4%
3%
5%
3%
9%
6%
5%
5%
3%
4%
4%
7%
6%
6%
5%
4%
5%
4%
10%
7%
6%
6%
4%
4%
4%
7%
7%
7%
5%
5%
6%
5%
11%
8%
6%
6%
5%
5%
5%
8%
7%
7%
6%
5%
6%
5%
12%
8%
6%
7%
5%
5.19%
No Of Days HW%
1 2%
2 2%
3 1%
4 1%
5 2%
6 1%
7 3%
8 2%
9 2%
Mar'24 to Apr'24 10 1%
11 2%
12 2%
13 1%
14 2%
15 1%
16 2%
17 2%
18 2%
19 2%
20 2%
5657586960616263646566768797071727374757677889808182838485868789909192939495969798100
9101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120 21 1%
22 2%
Forecast(WPS)
S) Upper Confidence Bound(WPS)
23 2%
24 1%
25 2%
26 1%
27 3%
28 2%
29 2%
30 1%
31 1%
32 1%
33 2%
34 3%
35 2%
36 2%
37 2%
38 2%
39 1%
40 2%
41 2%
42 2%
43 2%
44 2%
45 1%
46 1%
47 1%
48 2%
49 1%
50 1%
51 2%
52 2%
53 2%
54 2%
55 2%
56 2%
57 2%
58 2%
59 1%
60 2%
61 1%
62 2%
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
Forecast(HW%) Lower Confidence Bound(HW%) Upper Confidence Bound(HW%)
4%
2%
0%
-2%
12345678910
11121314151617182920212232425262728393031323343536373849404142434454647485950515253545565758696061626364656676879707172737475767788980818283
HW% Forecast(HW%)
Lower Confidence Bound(HW%) Upper Confidence
2% 2% 2%
2% 1% 2%
1% 0% 2%
2% 1% 2%
1% 0% 2%
2% 1% 2%
2% 1% 3%
2% 1% 2%
2% 1% 3%
2% 1% 2%
2% 1% 2%
2% 1% 2%
2% 1% 3%
2% 1% 3%
1% 1% 2%
2% 1% 2%
2% 1% 2%
2% 1% 2%
2% 1% 2%
1% 0% 2%
2% 1% 2%
1% 0% 2%
2% 1% 2%
2% 1% 3%
2% 1% 3%
2% 1% 3%
2% 1% 2%
2% 1% 2%
2% 1% 2%
2% 1% 3%
2% 1% 3%
1% 0% 2%
2% 1% 3%
1% 1% 2%
2% 1% 2%
1% 0% 2%
1% 0% 2%
2% 1% 2%
1% 0% 2%
1% 0% 2%
2% 1% 3%
2% 1% 3%
2% 1% 3%
2% 0% 3%
1% 0% 3%
1% 0% 2%
2% 1% 3%
2% 1% 3%
1% 0% 2%
2% 1% 3%
1% 0% 2%
1% 0% 2%
1% 0% 2%
1% 0% 2%
1% 0% 3%
1% 0% 2%
1% 0% 2%
2% 1% 3%
1% 0% 3%
Statistic Value
Alpha 0.00
Beta 0.00
Gamma 0.13
MASE 0.87
SMAPE 0.30
MAE 0.00
RMSE 0.01
52535455657586960616263646566768797071727374757677889808182838485868789909192939495969798100
9101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
Forecast(HW%)
HW%) Upper Confidence Bound(HW%)
Box Plot Template
1060%
Box Plot
960%
860%
760%
660%
560%
460%
360%
260%
160%
60%
Labels
Data Table 0 0 0 0 0 0
1060%
Box Plot
960%
860%
760%
660%
560%
460%
360%
260%
160%
60%