Session 2023-2024
Part-A Introduction
Subject Commerce
Semester IV
Name of the Course Consumer Protection in India
Course Code B23-COM-404
Course Type: (CC/MCC/MDC/ CCM/ CC-M4(V)
DSEC/VOC/DSE/PC/AEC/ VAC
Level of the course (As per Annexure- 200-299
I)
Pre-requisite for the course (if any) NIL
Course Learning Outcomes (CLO) After completing this course, the learner will be
able to:
1. understanding the Consumer and
Consumerism
2. knowledge of consumer rights and
responsibilities
3. comprehend the complaint filing procedure
and legal redressal machinery
4. examine the remedies available under the
COPA, 2019
Credits Theory Tutorial Total
03 01 04
Internal Assessment 30 - 30
Marks
End Term Exam Marks 70 - 70
Exam 3 Hrs. 3 Hrs.
Time
Part-B Contents of the Course
Instructions for Paper Setters
1. The examiner will set 9 questions in all covering the course learning outcomes (CLOs).
Question No. 1 will be compulsory and comprises of seven parts of 2 marks each.
Question Nos. 2 to 9 will carry 14 marks each, having two questions from each unit.
2. Students are required to attempt 5 questions in all, selecting one question from each
unit and the compulsory question.
Unit Topics Contact
Hours
I Conceptual Framework: Concept and evolution of Consumerism, 17
Profile of the consumer, Consumer Dynamics; Concept of Goods
and Services; Restrictive and unfair trade practice; An overview
of Prevention of Food Adulteration Act; Overview of
Competition Act, 2002; Overview of Standards of Weights and
Measures Act, 1976; Overview of Essential Commodities Act,
1955; Drugs and Magic Remedies(Objectionable Advertisement)
Act, 1954
II Consumer Education and Organizations: Objectives, purposes 13
and role of consumer organizations; Role of media; Consumer
education in India; International consumer organizations;
Establishing a consumer organization; Investor Protection
Measures of SEBI.
III The Consumer Protection Act, 2019: Salient features, important 15
terms, consumer rights, consumer responsibilities, consumer and
corporate social responsibility; United Nations and the guidelines
for consumer protection, Comparison of the COPA, 1986 and
2019.
IV Redressal mechanism: Guidelines for filing consumer complaints, 15
Grievance redressal mechanism and limitations; Role of
Voluntary Consumer Organization (VCOs) in redressal of
consumer; Alternative dispute redressal mechanism: National
consumer helpline; Complaint to Ombudsman, Arbitration,
Median, Conciliation.
V*
Suggested Evaluation Methods
Internal Assessment: End Term Exam
Class Participation
Seminar/Presentation/Assignment/
Quiz/Class Test etc.
Mid Term Exam
Part-C Learning Resources
Recommended Books/E-Resources/LMS:
Consumer Protection Law & Practice: A Comprehensive Guide to Consumer
Protection Law, Taxmann Publications.
Kapoor Sheetal, (2019) Consumer Affairs and Customer Care, 2nd Edition, Galgotia
Publishing Company.
_Rajyalaxmi Rao, Consumer is King, Universal Law Publishing Company
S.C. Mehta, Indian Consumer, Tata McGraw Hill, New Delhi
The Consumer Protection Act, 1986 and 2019.
V.K. Aggrawal, Consumer Protection: Law and Practice, Bharat Law House, Delhi
