Emotional Intelligence & Counseling Competency Dissertation
Emotional Intelligence & Counseling Competency Dissertation
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Ariel K. Hernandez
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has been found to be complete and satisfactory in all respects,
and that any and all revisions required by
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the review committee have been made.
Review Committee
Dr. Walter Frazier, Committee Chairperson, Counselor Education and Supervision
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Faculty
Dr. Rebecca Cowan, Committee Member, Counselor Education and Supervision Faculty
Dr. Marilyn Haight, University Reviewer, Counselor Education and Supervision Faculty
Walden University
2022
Abstract
Training
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Ariel K. Hernandez
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BA, University of Miami, 2012
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Dissertation Submitted in Partial Fulfillment
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Doctor of Philosophy
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Walden University
February 2022
Abstract
counselors in training (CITs) for clinical practice. Despite the significant support they
receive within the counseling course curriculum, some students lack the necessary
Emotional intelligence (EI) may be relevant in the ability of CITs to manage their
emotions and relationships in personal, professional, and academic settings, but there is a
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competence. The purpose of this quantitative study was to assess the relationship between
used. Purposive and snowball sampling were used to recruit 78 CITs in the United States.
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Participants completed an online survey containing items from the Schutte Self-Report
hierarchical multiple regression analysis indicated that CIT status was positively
correlated with counseling skills and therapeutic conditions. Results further showed that
and behaviors. Counseling educators can implement EI labs for students who need
additional support. Enhancing students’ ability to be aware of their own emotions and
those of their clients may allow these emerging professionals to better facilitate
Training
by
Ariel K. Hernandez
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Dissertation Submitted in Partial Fulfillment
Doctor of Philosophy
Walden University
February 2022
Dedication
Kalel and Elle, no merit or accolade will ever compare to the blessing of being
your Mommy. You both will forever and always be my greatest achievement and
blessing in life. I dedicate this accomplishment to you both. I hope one day you both can
look back at this and know that your Mommy did it! May you always believe in yourself!
Know that you are inherently worthy and good, and more than anything you are loved so
deeply. You both are capable of anything you put your mind to. In life there will be
setbacks, but Daddy and I are here to love and support you through them all. You two are
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my heart and soul; my life is brighter and full because of your existence.
Kalel, my HEART… you are such an amazingly beautiful human with a heart that
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is truly captivating. Your kindness, love, tenacity, and infectious personality are only
some of the wonderful things about you. I love your confidence and love your love! I
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love watching you grow and seeing those wheels turn in that remarkable mind of yours. I
know greatness is in your future because, my baby boy, YOU are greatness! I cannot wait
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to see the wonder that you create. I am so proud of the little human that you are!
like no other! You, my baby girl, will change the world! I promise to support your
strength and be by your side! I hope to be a role model in your life and want you to know
your value inside and out. You have already taught me so much, and I love watching your
amazing little personality grow with you. You are such a blessing and capture the love
and attention of those around you. My heart and soul, my children, I dedicate this and all
that I do to you both! Mommy loves you with every fiber in my being!
Acknowledgments
writing my acknowledgments for a journey that seemed almost impossible. I first want to
thank you, my biggest support since my bachelor’s degree. Babe, you have always
believed in me and my dreams, even when I questioned them. You reinforced this
greatness within me. When I had doubt or didn’t think I could finish this undertaking,
you were always by my side with a belief of such certainty that I would accomplish
anything I put my mind to. You saw that in me even when I didn’t see it in myself. You
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have sacrificed so much to give me the life that was better than anything I could dream
of. You have been there to celebrate my many successes and carried me though my
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setbacks. You have been such a blessing in my life, and you changed my world forever.
There are no words to describe the best friend, husband, father, and provider that you are.
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From keeping the kids entertained so I can teach, see clients, do homework, or write my
away from the kids, you have been there every step of the way! I don’t know how I
would have done any of this without you. Because of your support I have accomplished
so much, and I am proud of the woman I have become. Thank you for showing me
unconditional love, thank you for who you are; you are an amazing human being, and I
am blessed to call you “my husband.” Together I know we can accomplish anything. To
the man who is my world and gave me the world, I love you more than words could ever
energy you have put into my process. You both have exemplified all the CES foundations
that I have learned at Walden every moment of our interactions. Not only have you been
a sounding board of wisdom and support, but you both have gone above and beyond what
was required of you to make this journey possible. Through every obstacle you have
helped me push forward and believed not only in me but my ideas and research. You both
Dr. Frazier, from my first residency to now, you have been such an instrumental
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role in my experience and learning here at Walden! I have valued all your time and
efforts; as my mentor you have imparted so much knowledge and experience on me, and
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I am forever grateful. Thank you for taking me on, for believing in me, and helping to
mold me into the student and professional I am today. Thank you for all the opportunities
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that you have provided me with, the invisible and visible labor that you have done in my
journey, and for always showing up for me even in my hardest moments. I will never
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forget all that you have done for me; thank you for making my experience here so
memorable! I am honored to have had you as my mentor and chair and hope to continue
Dr. Cowan, you have the patience of a saint. I am so thankful to have had you as
my committee person. You have made one of the most challenging processes in my life
seem possible. You have been a sounding board of reason, support, and motivation
through this entire process! I appreciate your time, dedication, and belief more than
words could describe. You have been so kind and supportive, and on the hardest days you
were my beacon of hope! There are no words that could fully captivate my gratitude; you
are such a kind human being, and I have loved learning from you. Dr. Frazier and Dr.
Cowan, I know CES has development at the core of its foundation; you both have done
that and so much more for me. As a result of your time and commitment to my process, I
not only found a love for research, but I also developed as a student, as a counselor, and
as a human. I tapped into strengths I did not know I had. Thank you both from the bottom
Dr. Susan Carmichael, our interactions in this process have left me with a fire for
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social change. It has been so rewarding to collaborate with you. Seeing your authentic
dedication to the student body and your commitment to going out of your way to help
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others is truly astonishing! I know you do what you do every day because of the love and
care that you have in your heart. People like you help make the world a better place. You
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are truly a special person, and I am so grateful for our time together and for your belief in
my research and vision. Thank you for taking the time and energy to support my research
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and for your work in creating necessary change. You make a difference, never forget that.
Dr. Barkley, I am truly honored for your time and energy in my process. It is so
empowering to know that as a student you take the time to invest in our work and our
journey. Thank you for your work in bettering education and investing in the
will take it with me not only in my research but as I embark in my role as a CES
professional.
Dr. Haight, I am humbled by your feedback and role in my journey. I have grown
as a writer and researcher because of your involvement in my process. Thank you for
challenging me and pushing me way outside of my comfort zone. I know that my final
dissertation and who I have become in this process has a great deal to do with the
Dr. Kachgal, thank you for your time in making my dissertation the best version
To my family and friends who supported my journey, who knew it was going to
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be a long tough road but believed in me, THANK YOU! For the love, check-ins, support,
gifting me the ability to do what I love with an incredibly talented and wonderful group
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of humans. Getting to change lives with you all is such a blessing! To my sister Kaela for
being so excited for me and for encouraging me to continue on, to my Mom and Dad,
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thank you for helping me with the kids and your encouragement. Judy, thank you for
taking me and my family into your life and family. Thank you for your help, kindness,
love, and prayers. To my best friend Daphnie, thank you for always cheering me on and
loving me and my family in this process and beyond. To my professors and classmates
who stuck alongside me in this process, who cheered me on even while doing the
doctoral program in the midst of a pandemic, thank you! Finally, to my battle buddy, my
friend who has been there since our introduction post in our first doctoral course, Dr.
Tom Hegblom, thank you for your continued support in this entire journey. It has been so
wonderful to work alongside you. Having someone to go through this incredibly
challenging process with and who understood the real-time struggle made this way more
~To my warrior, my best friend and person, Priscilla, thank you for always being
supporting me through this very intense journey. You have been such an incremental role
in my development as a clinician, person, and friend. Thank you for being you, in my
life. Thank you for keeping me connected to my goals and light in this difficult process.
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May this serve as a reminder to you of the beautiful light that is you. Keep fighting on, I
Background ....................................................................................................................2
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Nature of the Study ......................................................................................................14
Definitions....................................................................................................................15
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Assumptions.................................................................................................................17
Limitations ...................................................................................................................20
Significance..................................................................................................................20
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Summary ......................................................................................................................22
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Multicultural Counseling and Emotional Intelligence .......................................... 34
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Methodology ................................................................................................................55
Population ............................................................................................................. 55
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Sampling and Sampling Procedures ..................................................................... 55
Summary ......................................................................................................................76
Results ..........................................................................................................................84
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Research Question 2 ............................................................................................. 93
Summary ......................................................................................................................97
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Recommendations ......................................................................................................108
Implications................................................................................................................111
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Conclusion .................................................................................................................113
References ........................................................................................................................116
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List of Tables
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Table 8. Model Summary CSSR-1.....................................................................................92
Table 13. CIT Status and SSEIT Sub scores on CCSR-2 ANOVA ....................................97
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Chapter 1: Introduction to the Study
This concept transcends knowledge retention and repetition to undergird the practical
application of learned principles (Ratts et al., 2016). EI is a pertinent trait to building and
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(Ali, 2017; Martin et al., 2004). EI is also relevant to empathy and active self-reflection,
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both of which are critical components of the counseling process (Parrish, 2015).
the admission process and throughout counseling programs. Improved strategies for
assessing students and incorporating factors that enhance counseling competency may
prepare competent counselors for the field of counseling and provide assurance that the
best client care is provided by future counselors (Lambie & Ascher, 2016).
integrate critical components to aid CIT success in clinical practice (Dixon-Saxon &
Buckley, 2020). Counseling degree programs and regulatory boards such as the Council
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for Accreditation of Counseling and Related Educational Programs (CACREP) have
integrated ethical and legal training in addition to counseling theory (CACREP, 2016).
However, even with such integration in place, student success in coursework has not
and applying this knowledge when practicing in clinical settings (Dixon-Saxon &
Buckley, 2020).
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In this chapter, I share background information on EI and counseling competency
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and other relevant student characteristics. Additionally, I discuss the theory of multiple
intelligences from which the concept of EI emerged. I also provide the problem
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statement, purpose of the study, research questions(RQs) and hypotheses, theoretical
framework, and nature of the study. Furthermore, I define key terms and discuss the
Background
CITs are typically exposed to clients for the first time during their field
experience courses. Although they have obtained the necessary knowledge from their
core curriculum coursework in preparation for their field experience, they often do not
consistently demonstrate the ability to effectively implement what they have learned into
reported evidence of the role of various trait intelligence, especially in academic contexts,
which led me to research on EI (e.g., Bastian et al., 2005; Brown & Schutte, 2009;
Constantine & Gainor, 2001; Costa & Paria, 2020; Easton et al., 2008; Gutierrez et al.,
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2017). The primary reason I isolated EI was due to the understanding that some students
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demonstrate mastery of the clinical information and ability to pass knowledge-based
examinations but lack interpersonal factors that contribute to the effectiveness of their
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interaction with clients (Gutierrez et al., 2017; Jan et al., 2017; Lambie et al., 2018;
Salovey and Mayer (1990) defined EI as the ability to successfully identify and
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account for one's own emotions and the emotions of others, allowing for distinguishment
between emotions and the utilization of emotional information to guide thinking and
Mayer et al., 2004; Mayer et al., 2008; Salovey & Mayer, 1990). EI has been
distinguished from other personality traits and variables such as verbal, propositional,
perceptual, and organizational intelligence (Mayer et al., 2008). The ability is relevant in
improving students' academic performance and helps with their ability to manage feelings
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such as anxiety (Jan et al., 2017). EI is instrumental in assisting a person in sensing what
they feel and what others feel, which is a critical component of counseling (Austin et al.,
person’s IQ, as the two are unrelated, which could account for why some students
measurements in the social sciences (Martin et al., 2004). Assessors can easily measure
the trait amongst counselors, counseling students, and other professionals (Ali, 2017;
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Martin et al., 2004). Researchers have also found that practicing counselors tend to have
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higher EI scores than noncounseling professionals (Ali, 2017; Martin et al., 2004; Schutte
et al., 2002).
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Researchers must look at more than students’ knowledge base when assessing
effectively apply such knowledge, exemplifying awareness of self and others (Jordan,
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Salovey and Mayer (1990) explained EI as a significant factor in explaining the dynamics
and characteristics of human relationships. Given the relational nature of counseling and
CITs.
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In doing so, I sought to address a current gap in the literature, which is the
absence of empirical evidence of whether a relationship exists between EI and any form
counselors and counseling students, they have not directly assessed the relationship
between EI and counseling competency. In this study, I aimed to follow the lead of other
their self- perception of counseling competency (Ali, 2017; Constantine & Gainor, 2001;
Easton et al., 2008; Gutierrez et al., 2017; Jan et al., 2017; Martin et al., 2004; Mayer et
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al., 2008; Odaci et al., 2017; Pearson & Weinberg, 2017).
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Problem Statement
responsible for serving the public, many of whom are from vulnerable populations
(Lambie et al., 2018). Researchers in the field have assessed counseling competency
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through multicultural competency, knowledge retention, and ethical and legal practice
(Dixon-Saxon & Buckley, 2020). Further research is needed regarding relevant factors
made efforts to assess counseling competency from a more holistic standpoint, including
core factors such as counseling skills, attitudes, dispositions, and behaviors, more
research is needed (Lambie et al., 2017). Currently, counselor educators have designed
areas into their course program for standardization of teaching and student development.
These areas include professional counseling orientation and ethical practice, group
counseling and group work, career development social and cultural diversity, human
growth and development, counseling and helping relationships, assessment and testing,
and research and program evaluation (CACREP, 2016). With all such curriculum
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resources in accredited counselor education programs and standard counseling programs
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alike, students transitioning into clinical practice settings can still struggle, as some lack
competency for a successful transition (Lambie et al., 2018). Counselor educators need to
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know what factors can best facilitate development. Counselor educators can use the
emergent factors relevant to CITs to aid student development and overcome challenges
capacities. They also recognize EI as a trait that can be developed, which bolsters its
being taught and integrated into the counselor education curriculum (Ali, 207; Jan et al.,
2017; Martin et al., 2004; Mayer et al., 2008). This concept is relevant, especially as
Gutierrez et al. (2017) asserted that higher EI contributes to higher levels of empathy.
In this study, I explored the relationship between CITs’ EI, as measured by the
Schutte Self-Report Emotional Intelligence Test (SSEIT; Schutte et al., 1998), and CITs’
measured by indication of their CIT status, either in their content coursework, field
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Ronnestad & Skovholt, 2003; Schutte et al., 1998). The specific research problem that I
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addressed in this study was the absence of empirical evidence of any relationship
professional dispositions and behaviors, more research is needed to determine what can
contribute to this holistic sense of counseling competency (Lambie et al., 2018). With this
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counseling competency, particularly among CITs. I designed this study based on the need
competency and what such implications could mean for the future of counselor
education.
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Purpose of the Study
The purpose of this quantitative study was to explore whether a relationship exists
counseling experience. I measured EI using the SSEIT (Schutte et al., 1998). The SSEIT
based upon Salovey and Mayer’s (1990) definition of EI (Schutte et al., 1998). The
independent (predictor) variables were CITs’ counseling status (a control variable) and
the four subscales of the SSEIT: the perception of emotion, managing own emotions,
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managing others’ emotions, and utilization of emotion.
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I measured counseling competency using the CCS-R (Lambie & Ascher, 2016).
The dependent (outcome) variables were the two subscales of the CCS-R: Part 1:
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Counseling Skills and Therapeutic Conditions and Part 2: Counseling Dispositions and
skills along with their professional competencies (Lambie et al., 2018). Utilizing the
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therapeutic conditions in part one and counseling dispositions and behaviors in part two
(Lambie et al., 2018). In this study, CITs, not their counseling supervisor, completed the
competency.
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The results from this study can potentially provide information regarding the role
could allow counselor educators to best serve their students in the role of gatekeeping as
they understand the importance and grave responsibility to prepare ethically competent
counselors for the field (Love, 2012). Counselor educators can also consider students’ EI
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to adjust their approach when providing instruction and feedback to their students
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(Pearson & Weinberg, 2017). For instance, counselor educators could tailor specific
assess during the admission process for counseling students. Educators could integrate
the concept and provide training on it across the curriculum of counseling programs to
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ensure that students meet minimum criteria before emersion into the field (Lambie et al.,
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