DMAIC PROJECT ROAD MAP
Due Date Status
Define Phase
• Project Charter
• Stakeholders Analysis
• Communications Plan
• CTQ
• SIPOC
Measure Phase
• Current State Flow Chart / VSM
• Data Collection Plan
• Baseline
Analyze Phase
• Probable Causes Definition (Ishikawa)
• Probable Causes Analysis (5 Why´s)
• Root Cause Identified
Improve Phase
• Action Plan Defined (Plan)
• Action Plan Executed (Do)
• Improvement Validation (Check & Act)
Control Phase
• Control Plan in place
• Work standards & Trainning
• Improved process handoff
• Project Clousure
P 11/27/2024
Comments
Project Charter
PROJECT TITLE
BUSINESS CASE
PROJECT LEADER
PROBLEM/OPPORTUNITY STATEMENT
PROJECT GOAL
ESTIMATED FINANCIAL BENEFITS
PRELIMINARY PLAN
PLANNED ACTUAL
PHASE DATE DATE
DEFINE
MEASURE
ANALIZE
IMPROVE
CONTROL
Measure phase completed on:
Goals revised after completion of Measure phase?
Financial benefits revised after completion of Measure phase?
TEAM MEMBERS NAME DEPARTMENT
CHAMPION/SPONSOR
MASTER BLACK BELT
BLACK BELT
PROCESS OWNER
FINANCIAL ANALYST
GREEN BELTS
OTHER TEAM MEMBERS
PROJECT STAKEHOLDERS
PROJECT SCOPE, LIMITATIONS, ASSUMPTIONS
Scope:
Limitations:
Assumptions:
PREPARED BY:
DATE:
SIGNATURE:
APPROVED BY:
DATE:
SIGNATURE:
Project Stakeholder
ID Name of group of interest Influence Interest
1 Board of directors 10 6
2 President 8 4
3 Marketing manager 3 9
4
5
6
7
8
9
10
10
Keep Key
9
Satisfied
8
6
Influence
2 Keep
Monitor Informed
1
1 2 3 4 5 6 7 8 9 10
Interest
1 2 3 4 5 7 9 10
Key: Main focus group. Main people involved in the decisión maken process. They have to be
constantly communicated. Their requirements and interest must to be clearly defined
Keep Satisfied: Regular communication. Areas of interest known and agree
Keep Informed: Keep informed and involved in low risk areas
Monitor: Keep informed through general communications
Communication Plan
Deliverable information Recipient(s) Delivery Method Delivery Frecuency Responsible
# Status
(What) (To Whom) (How) (When) (Who)
1 Project Scorecard Board of Directors Meeting Monthly Edwin Garro Pending
2 Project template (status) Project Champion Email End of phase Edwin Garro Pending
3
4
5
6
7
8
9
10
SIPOC
Prepare a summary of the process scope including: Suppliers - Inputs - Process - Output - Customers. May include customer requirements to facilitate further
Hint: It may be easier to complete the matrix from right to left. Start with customers and requirements and continue back all the way to suppliers.
S Suppliers I Inputs P Process O Outputs C Customers R Requirements
Include all suppliers corresponding to all Include all inputs, requirements and Use space bellow to describe your Include all customers, internal and
Include all outputs from the process Include each customer requirements
inputs metrics, if the information is available process external, receiving your product or service
Critical to Quality Tree
Hard to Measure Easy to Measure
Current State Map
Data Collection Plan*
(1) Question To Be (3) Operational
(2) Key variable (4) Segmentation (5) Collection Plan
Answered Definition
Write the name of your data Segment your key variable, in how
Write the question that needs to be Write a clear operational definition many different ways can you study your
according to your base line metric Identify where, when, how and by whom the data will be collected
answered by the data. of the data to be collected data in order to increase your
(Project Charter) knowledge of your base line metric
BASE LINE METRIC (According to the project goal and the project CTQs)
When:
Where:
Who:
How:
RELATED MEASURES (Other than the Base Line Metric, what other variables are important for the project?. Consider costs, quality, efficiency,
customer satisfaction, etc. Do not force the measures. Follow Ockham Razor)
Costa Rica Inventory Turns Inventory Turns Cost of Goods sold divided by the total Inventory turns by Raw Material
Costa Rica inventory When: week: 12-17, June, 2017
Where: Purchasing ROP Tool (Excel)
Who: Adriana Murillo/Marlon Watson
How: Extract information Inventory Turns Tool (Monthly Data from January to May, 2017)
When:
Where:
Who:
How:
When:
Where:
Who:
How:
* Modified from The Big Book of Six Sigma Training Games. Chris Chen and Hadley Roth
Baseline
Metric Baseline Performance
Metric:
Data Collection started on:
Frecuency:
Data Collection ended on:
31 1 2 3 4
Dec-99 Jan-00 Mar-00 Apr-00
Propose Goal
Base line
Weekly Ba
Bas
12
10
0
9 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
c-9 n-0 n-0 n-0 n-0 n-0 b-0 b-0 b-0 b-0 b-0 r-0 r-0 r-0 r-0 r-0 r-0 r-0 r-0 r-0 r-0 y-0 y-0 y-0 y-0 y-0 n-0
De Ja Ja Ja Ja Ja Fe Fe Fe Fe Fe Ma Ma Ma Ma Ma Ap Ap Ap Ap Ap Ma Ma Ma Ma Ma Ju
Metric:
Data Collection started month of:
Frecuency:
Data Collection ended month of:
31 1 2 3 4
Dec-99 Jan-00 Mar-00 Apr-00
Propose Goal
Base line
Monthly B
Bas
12.00
10.00
8.00
6.00
4.00
2.00
-
Dec-99 Jan-00 Feb-00 Mar-00 Apr-00 May-00
Other Statistical analysis
Basic statistics, Pareto Charts, Box Plot
5 6 7 8 9
May-00 Jun-00 Jul-00 Aug-00 Sep-00
Weekly Baseline performance
Base line Propose Goal
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
-0 r-0 r-0 y-0 y-0 y-0 y-0 y-0 n-0 n-0 n-0 n-0 n-0 l-0 l-0 l-0 l-0 l-0 g-0 g-0 g-0 g-0 g-0 p-0 p-0 p-0 p-0 p-0 t-0 t-0 t-0 t-0 t-0
u u Ju Ju Ju u u u u u e e e e e Oc Oc Oc Oc Oc
A p A p M a M a M a M a M a Ju Ju Ju Ju Ju J J A A A A A S S S S S N
5 6 7 8 9
May-00 Jun-00 Jul-00 Aug-00 Sep-00
Monthly Baseline performance
Base line Propose Goal
Apr-00 May-00 Jun-00 Jul-00 Aug-00 Sep-00 Oct-00 No
10 11 12
Oct-00 Nov-00 Dec-00
0 0 0 0 0 0 0 0 0 0 0 0 0 0
p -0 p-0 p-0 t-0 t-0 t-0 t-0 t-0 v-0 v-0 v-0 v-0 v-0 c-0
e S e S e O c O c O c O c O c N o N o N o N o N o De
10 11 12
Oct-00 Nov-00 Dec-00
Oct-00 Nov-00 Dec-00
Probable Causes Definition
Cause and Effect Diagram (Ishikawa)
MATERIALS METHOD
ENVIRONMENT MEASUREMENT
MACHINE
Problem / Effect /
GAP
MANPOWER
Probable Causes Analysis
5 Why Analysis
CAUSES WHY 1? WHY 2? WHY 3? WHY 4? WHY 5? ROOT CAUSE
CAUSE 1
CAUSE 2
MANPOWER CAUSE 3
CAUSE 4
CAUSE 5
CAUSE 1
CAUSE 2
MACHINE CAUSE 3
CAUSE 4
CAUSE 5
CAUSE 1
CAUSE 2
METHOD CAUSE 3
CAUSE 4
CAUSE 5
CAUSE 1
CAUSE 2
MATERIALS CAUSE 3
CAUSE 4
CAUSE 5
CAUSE 1
CAUSE 2
MEASUREMENT CAUSE 3
CAUSE 4
CAUSE 5
CAUSE 1
CAUSE 2
ENVIRONMENT CAUSE 3
CAUSE 4
CAUSE 5
Statistical Analysis
Regression Analysis, Capability Analysis, Hypothesis Testing, ANOVA, DOE
Action Plan
PROJECT NAME:
LEADER:
FRECUENCY OF REVISION:
STATUS DATE:
ACTION / TASK MILESTONE / OBJECTIVE RESPONSIBLE PLANED DATES (When?) STATUS
COMMENTS
(What?) (Why?) (Who?) START END 0% 25% 50% 75% 100%
1 X
2 X
3 X
4 X
5 X
6 X
7 X
8 X
9 X
10 X
11 X
12 X
13 X
14 X
15 X
16 X
17 X
18 X
19 X
20 X
21 X
22 X
23 X
24 X
25 X
26 X
27 X
28 X
29 X
30 X
31 X
32 X
# Action / Task 0 Progress 0%
Improvement Validation
Metric Performance
Metric:
Measuring started on week: 1.00
Frecuency: Semanal
1 Week Week Week Week Week
31 1.00 2.00 3.00 4.00 5.00
Goal
Real
Weekly performance
Real Goal
12
10
0
1.00 2.00 3.00 4.00 5.00 6.00 7.00
Metric:
Measuring started month of: Jan-16
Frecuency: Mensual
31 1 2 3 4 5
Jan-16 Feb-16 Mar-16 Apr-16 May-16
Goal 1.5 1.5 1.5 1.5 1.5
Real 1 1 1 1 1
Monthly performance
Real Goal
12
10
0
1.00 2.00 3.00 4.00 5.00 6.00 7.00
Other Statistical Validation
Regression Analysis, Control Charts, Capability Analysis, Hypothesis Testing, ANOVA,
Week Week Week Week Week Week Week
6.00 7.00 8.00 9.00 10.00 11.00 12.00
Weekly performance
Real Goal
6.00 7.00 8.00 9.00 10.00 11.00 12.00
6 7 8 9 10 11 12
Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16
1.5 1.5 1.5 1.5 1.5 1.5 1.5
1 1 1 1 1 1 1
Monthly performance
Real Goal
6.00 7.00 8.00 9.00 10.00 11.00 12.00
, Hypothesis Testing, ANOVA, DOE
Control Plan
1. Process / Part:
2. Process Owner:
3. Team:
4. Approval:
GENERAL DESCRIPTION SAMPLE SIZE
PROCESS NAME/STEP SPECIFICATION /
VARIABLE SIZE
DESCRIPTION TOLERANCE
SAMPLE SIZE CONTROL
FREQUENCY CONTROL METHOD REACTION PLAN RESPONSIBLE
Machine Handover Check List
andover Check list
Project:
Process: Date Completed:
Process Owner: Target Performance:
Project Leader (s): Real Peformance:
CHECKS Status Requires action Action
People safety concerns closed N/A N/A
Product safety concerns closed Yes No
5s audit completed No Yes
Involved persons have been traineed N/A
Certification matrix has been updated N/A
Finished product quality has been certified acceptable N/A
SOPs, work instructions, technical sheets have been
N/A
updated or created.
SOPs, work instructions, technical sheets are stored in the
N/A
appropiate location
Routings have been updated N/A
Factory and machine lay out have been updated N/A
The system / equipment operates satisfactorily N/A
Machine/Cell performance is as planned (OEE, run speed,
N/A
quality, etc…)
Machine PM routines have been review and included in
N/A
the Preventive Maintenance program.
All components that require calibration have been
N/A
calibrated
All components that require calibration have been included
N/A
in the Calibration Program
Calibration stickers are correct and visible N/A
Result for the Verification for Project Implementation:
green Project Completed with out outstanding issues
yellow Project Completed with outstanding issues*
red Project Not Completed
* For outstanding issues referrer to action plan.
Machine Handover Check List
Responsible Date Comments
oject Implementation:
