Question 1: The duality of interpersonal relationships is?

a. permitted and not allowed b. form and content

c. positive and negative d. work and personal
Question 2: Why do we need to practice communication skills?
a. because it helps achieve high results in communication situations
b. because if we want to have skills, we must learn to communicate
c. because it helps us continuously accumulate knowledge
d. because skills are associated with communication training
Question 3: To practice control skills, what specific skills are needed?
a. listens and observe when communicating
b. impact and mindfulness in communication
c. master yourself and express yourself fluently
d. use means of communication and control emotions
Question 4: What is the purpose of communication?
a. the result that the communicator wants to achieve
b. the results of communication are reflected in the mind of the communicator
c. the results are reflected in the communicator's mind before communicating
d. results of communication
Question 5: What sound signals represent the unique voice of each person in communication?
a. calculates the fill sound signal b. calculating qualitative sound signals
c. calculating distinct sound signals d. qualitative sound signal
Question 6: As soon as Lan met Mai, she exclaimed "Oh, you look so beautiful today". So, did
Lan use language?
a. implications and mood b. implicit language
c. explicit language d. mood
Question 7: According to Pham Minh Hac, what are the steps to create strong relationships with
others through communication?
a. realizing relationships b. operating relationships
c. establishing relationships d. realizing relationships
Question 8: Ability to rely on expressions, intonation, tone of language, gestures, movements of
the communication object, time and space of communication... to judge personality as well as the
relationship of the object of communication to the subject of communication. This is a
manifestation of which skill group in communication?
a. positioning b. control
c. empathy d. orientation
Question 9: Is it a form of communication for lecturers to talk and chat with students via Zoom
application when teaching online?
a. person-to-person communication b. informal communication
c. formal communication d. indirect communication
Question 10: Is it a form of communication when the company director meets and discusses with
employees about taking alternate days off work to prevent the Covid-19 epidemic?
a. indirect communication b. informal communication
b. direct communication d. formal communication
Question 11: Human emotions are transmitted in communication through which sound signals?
a. calculates qualitative sound signal b. qualitative audio signal
c. distinguishing audio signals d. acoustic signals fill in
Question 12: Which communication model represents simultaneous communication?
a. linear model b. two-dimensional model
c. interaction model d. transaction model
Question 13: Which factors greatly affect listening skills?
a. gender b. culture
c. occupation d. bad habits in listening
Question 14: What content in David Kenneth Berlo's opinion helps us practice having good
words and good gestures, without hurting the person we communicate with?
a. considering context in communication b. irreversibility in communication
c. continuity in communication d. reciprocity in communication
Question 15: To communicate through understanding, what type of behavior should we use?
a. persuasive behavior b. self-affirming behavior
c. patrol behavior d. invasive behavior
Question 16: At the meeting, Khanh presented the content and implementation plan of the
company's project and asked for feedback from the staff. Many conflicting opinions were raised,
Khanh's bosses always calmly listened and discussed their views with the group. At the end of
the meeting, boss Khanh received collective consensus with his plan. In your opinion, what rule
of interaction does boss Khanh apply in communication?
a. suggestion b. imitation
c. spread d. persuasion
Question 17: As soon as he got home from school and entered the dormitory room, Minh
immediately said to Lam: "You're on duty today, but why is the room so dirty? Please clean the
room immediately." What ego state did Minh use to remind Lam? Select one:
a. friends b. parents
c. adult d. children
Question 18: What content does the position and status of one personality with respect to
another personality or the community and even oneself represent in communication behavior?
a. social relations b. social role
c. reputation d. ego
Question 19: You are watching a rap movie, suddenly someone smells a burning smell and there
is a scream of "fire!". So, everyone in the rap panicked, jostling and trampling each other to run
out. Is that a manifestation of the law?
a. all right b. insinuation
c. mimic d. spread
Question 20: What is the function of body language in communication?
a. instead of words, support words and expressions
b. instead of words, express emotions and transmit information
c. instead of words, express emotions and effects
d. instead of words, convey information and express emotions
Question 21: What content of the relationship does interpersonal relations refer to?
a. specializes b. colleague
c. job d. mentality
Question 22: What content in David Kenneth Berlo's opinion helps us practice having good
words and nice gestures, without hurting the person we communicate with?
a. adjectives in communication b. irreversibility in communication
c. continuity in communication d. reciprocity in communication
Question 23: Some young people have followed suit, followed their hairstyle, bought clothes,
shoes, appliances... like their idols or famous people. These behaviors show that young people are
influenced by which rules in social communication?
a. spread b. insinuation
c. mimic d. hypnosis
Question 24: An and Tung work together in the same company. An is very satisfied with Tung's
position but is very uncomfortable with his personality. If we consider the correlation of duality
in the interpersonal relationship of An and Tung, then it belongs to?
a. negative correlation b. mix of 3 types of correlation
c. neutral correlation d. positive correlation
Question 25: What meaning do gifts have in communication?
a. to strengthen relationships b. all right
c. grateful and caring d. think about each other and miss each other
Question 26: Why do we say, "out of sight, out of mind"?
a. Vi hasn't put any effort into the relationship
b. because each side lacks information about their own situation
c. all correct
d. because of geographical distance
Question 27: The lecturer announces the exam format to the students "Students taking the
Introduction to Communication Sciences subject will take the final exam in the form of multiple
choice on the school's E-learning system". In this case, what kind of language does the lecturer
use?
a. internal language b. implicit language
c. spoken language d. explicit language
Question 28: Communication is both a method of personal development and a method of truth?
a. personal identity b. unifies individuals
c. harmony of individuals d. personal interactions
Question 29: Human emotions are transmitted in communication through which sound signals?
a. calculates audio signal quality b. qualitative audio signal
c. distinguishing audio signals d. audio signal fills
Question 30: Would you like to go play a game with your friends? B: uhm, it's up to you"; What
kind of language does character B use?
a. excessive language b. internal language
c. implicit language d. explicit language
Question 31: What are the characteristics that make a difference in any communication?
a. occupation, age, sex b. occupation, gender, customs
c. customs, profession, age d. culture, age, gender
Question 32: The statement "Helps us become people with humane values" reflects which
element of communication?
a. the role of communication b. the goal of communication
c. principles of communication d. function of communication
Question 33: Listening is a communication skill. What do you think is the most basic thing to
practice listening skills?
a. the ability to influence and control b. empathy and self-empathy skills
c. the ability to master and maintain contact d. positioning ability
Question 34: Is it a form of communication when the company director meets and discusses with
employees about taking alternate days off work to prevent the Covid-19 epidemic?
a. indirect communication b. informal communication
c. communicates directly d. formal communication
Question 35: Identification and empathy are specific manifestations of which skill group in
communication?
a. locates b. listen
c. control d. orientation
Question 36: What content does the position and status of one personality with respect to
another personality or the community and even oneself represent in communication behavior?
a. public relationship b. social role
c. reputation d. ego
Question 37: At Company A, the Boss often points and orders his subordinates and requires
them to do what he wants. Which ego is the Boss using?
a. adult ego b. childish ego
c. parental ego d. brotherly ego
Question 38: The story goes: Little Alice once asked her grandmother, "Grandma! Why do
people have 2 legs, 2 arms, 2 eyes, 2 ears but only 1 nose and 1 mouth?" She replied that
"because I have 2 legs to go far and study widely, 2 hands to work hard, 2 eyes to see life
thoroughly; and 1 nose and 1 mouth to avoid meddling in other people's affairs and speak less."
Go and listen a lot." In your opinion, what problem does the story above confirm about listening
in communication?
a. the importance of controlling emotions
b. does not get involved in other people's affairs in communication
c. the importance of speaking less to be heard in communication
d. the importance of listening in communication
Question 39: In the following contents, first is the role of communication?
a. organizes and coordinate human activities b. form and develop interpersonal relationships
c. conditions of human existence d. coordination of activities between people
Question 40: Singer Ho Ngoc Ha is famous for her deep, hoarse voice. What sound signal is this
determined by?
a. sound files b. qualitative sound
c. distinct sounds d. quality sound
Question 41: The one-way communication model from speaker to listener is called?
a. two-way model b. linear model
c. model of interaction d. transaction model
Question 42: Monologue in communication is shown in which of the following cases?
a. an online press conference
b. the group leader is discussing with group members
c. teachers and students work together in the lecture hall
d. the director reads the previous year's summary report on all employees in the company
Question 43: Why is listening to an effective factor in communication?
a. Vi is a positive attitude that helps others dare to speak and be willing to speak
b. Vi gives people the opportunity to enrich their knowledge and life experience
c. because it gives people the opportunity to speak to achieve communication purposes
d. because people come together with the desire to speak
Question 44: "The school will organize exams for the first semester, school year 2020–2021 in the
form of online exams in January 2022." The above sentence represents what function of
language in communication?
a. impact function b. adjustment function
c. expressive function d. notification function
Question 45: Which factor does not greatly affect listening skills?
a. there are negative prejudices and prejudices b. sex
c. complexity of the problem d. interest
Question 46: Are the words "oh", "ah", "ah erh", "uhm" used in communication when the
subject communicates?
a. very self-controlled in communication b. master your emotions.
c. very confident in communication. d. lack of confidence, stress
Question 47: In social perception, as a subject, is it necessary to sketch a correct image of the
customer?
a. good observation skills
b. open and friendly attitude
c. appropriate communication circumstances
d. high concentration of attention on the person communicating with you
Question 48: In social communication, how is the correlation between work relationships and
personal relationships negative?
a. normal work relationships, normal personal relationships
b. good work relationships, good personal relationships
c. good work relationships, normal personal relationships
d. bad work relationships, bad personal relationships
Question 49: To communicate effectively, which ego state should we use?
a. adult ego b. childish ego
c. friend ego d. parental ego
Question 50: What is forming and developing interpersonal relationships?
a. interaction in communication b. the role of communication
c. content of Pham Minh Hac's opinion d. function of communication

1. Communication is always a __ way process.

a. one b. two
c. three d. four
2. _____is the sharing of information in which a receiver understands the meaning of a message.
a. netiquette b. distraction
c. nonverbal d. communication
3. When a receiver relays information, they expect ______.
a. feedback b. communication
c. reaction d. symbols
4. This type of communication is speaking to teachers and students.
a. nonverbal b. oral
c. body language d. written
5. This type of communication includes sending emails, typing reports and letters.
a. nonverbal b. verbal
c. body language d. written
6. Delivering a message by means other than speaking or writing is called ___________
communication.
a. nonverbal b. verbal
c. oral d. written
7. When you are out with friends, what should you tell your friends when you are expecting a
phone call?
a. let them know ahead of time that you are expecting a call.
b. walks out of the room with no explanation
c. answers the call in the middle of the conversation with no heads up
d. ignores the important phone call completely.
8. When making conference calls how should you answer the phone?
a. hello, who is this? b. introduce yourself to the caller.
c. remains on the phone silently d. begins the conversation with no introduction at all.
9. ___ means communication without words.
a. object communication b. written communication
c. oral communication d. nonverbal communication
10. The person who transmits the message is called ___.
a. channel b. sender
c. receiver d. response
11. ___ aims at making people work together for the common good of the organization.
a. communication b. conversation
c. combination d. connection
12. Normally communication is ___, wherein the information or message is transferred from
one person to another.
a. impersonal b. interpersonal
c. personal d. important
13. A ___ connects the sender to the receiver.
a. channel b. noise
c. communication d. feedback
14. The ___ in the usage of words may be a serious barrier to effective communication.
a. disturbance b. discrimination
c. disorder d. distortion
15. Most of us use ___ and ___ in addition to words when we speak.
a. words and gestures b. gestures and body language
c. body language and posture d. posture and eye gazing
16. ___ refers to pitch, loudness, duration, intonation and tempo. (đề cập đến cao độ, âm lượng,
thời lượng, ngữ điệu và nhịp độ)
a. touches b. prosody
c. gestures d. haptics
17. ___ reading is ideal and helps comprehension (bao quát)
a. extensive b. loud
c. intensive d. silent
18. While making a slide the number of words should be limited to a maximum of ___ per slide.
a. seven b. nine
c. eight d. ten
19. Communication that takes place between the members of an organization within itself is ___.
a. external b. formal
c. informal d. internal
20. Oral communication ensures___ and ___.
a. fluency; speed
b. adequate attention; immediate response (quan tâm, phản hồi lập tức)
c. speedy interaction; immediate response
d. speed; attention
21. As a means of communication, e-mails have features of the immediacy of both ___ and
___.
a. reading, receiving b. writing, sending
c. calling, receiving d. receiving, sending
22. Unclarified assumptions in communication can lead to ___ and ___.
a. premature evaluation, poor listening b. lack of planning, physical barriers
c. information overload, selective perception d. confusion, misunderstanding
23. The primary goal of communication is to ___.
a. creates barriers b. creates noises
c. effect a change d. none of these
24. Communication through ___ and ___ is called verbal communication
a. written material and gestures b. gestures and spoken words
c. spoken words and written material d. body language and gestures
25. ___ is an exchange of facts, ideas, opinions or emotions by two or more people.
a. communication b. combination
c. conversation d. connection
26. The ___ of the correct channel depends on the situation under which the communication
takes place.
a. chance b. choice
c. change d. channel
27. ___ is the study of touches as non-verbal communication.
a. haptics (xúc giác) b. body language
c. gestures d. prosody
28. Too much communication in the workspace may also prove ___. It may lead to negligence of
work. (Quá nhiều giao tiếp không chính thức trong không gian làm việc cũng có thể gây ra tác
động tiêu cực. Nó có thể dẫn đến sự cẩu thả trong công việc)
a. formal, positive b. informal, negative
c. verbal, positive d. non-verbal, negative
29. Communication helps managers utilize(s) ___ and ___ in the most effective and efficient
manner.
a. employees, organization b. control, evaluation of performance
c. plans, goals d. manpower, resources
30. The most crucial part of the ___ process is thinking of converting to ___ what one hears.
a. reading, understanding b. speaking, meaning
c. hearing, interpreting d. listening, meaning
31. In letter writing, ___ indicates to the reader of the letter what the ___ is about.
a. salutation, letter b. subject, notice
c. body, memo d. subject, letter
32. Which one of the following is correct: the process of communication.
a. encoding, receiver, message, response, feedback, the sender
b. sender, encoding, message, decoding, receiver, response, feedback
c. sender, response encoding, message, decoding, receiver, feedback
d. sender, decoding, message, encoding, receiver, response, feedback
33. One of the great tools that are used to handle complaining customers is the technique of
BLAST. The acronym stands for:
a. believes, listen, apologize, satisfy, treat
b. believes, listen, apologize, suggest, thank
c. believes, listen, apologize, satisfy, thank
d. believes, list, apologize, satisfy, thank
34. Which of the following statements are true?
1. In oral communication, there is a possibility of immediate response.
2. If one wants to have effective communication, one should be egoistic. (ích kỉ)
3. Oral communication always saves time.
4. Never leave a caller on hold.
a. false, true, true, false b. true, false, false, true
c. true, true, false, false d. false, false, true, false
35. Which of the following statements is true about Powerpoint slides:
1. all the slides must be part of a simple PowerPoint file as it saves time.
2. Use fonts that will get distorted while processing.
3. Keep images away from the edges of a slide as they may get cropped while mounting the
slide.
4. If you are preparing for a 35 mm image the PowerPoint slides must not be formatted for
35 mm.
a. true, true, true, true b. true, false, true, false
c. false, true, false, true d. false, true, true, false
36. While communication with the ___, ___ phrases and ___ must be used in their ___ contexts.
a. customers, polite, expressions, appropriate
b. relatives, harsh, gestures, inappropriate
c. Subordinates, impolite, impressions, true
d. audience, rude, dialogues actual
37. The forum where people sit together and discuss a topic with the common objective of
finding a solution for a problem is called ___
a. interview b. drama
c. play d. group Discussion
38. ___ is the person who coordinates (điều phối) the group discussion
a. manager b. timekeeper
c. moderator (người điều hành) d. leader
39. ___ pertains (liên quan) to the “what to say” aspect of the group discussion
a. group behaviour b. appearance
c. manners d. knowledge of the content
40. Your body language tells people in front of you _________
a. nothing important b. exactly what you are thinking
c. your thoughts and feelings d. none of the above
41. The message you send through your body language depends on what is occurring (xảy ra)
with your
a. posture and gestures b. facial expressions
c. eyes d. all the above
42. For effective communication between two people,
a. only spoken words can be used.
b. only body language can be used
c. a clear message must be sent and then properly received and understood.
d. none of the above
43. If miscommunication occurs with body language, then there may be
a. mixed messages
b. you may end up following the wrong information
c. you may fail to learn something important
d. all the above
43. Pointing out someone's faults or mistakes is known as _______.
a. constructive criticism b. destructive criticism
c. criticism d. aggressive communication (giao tiếp tích cực)
44. We can improve our ability to read and use body language by
a. observing how body language is used
b. practicing using body language
c. being aware of body language when communicating with others
d. all the above
45. If an interaction or issue has upset you at work, it is best to
a. responds immediately
b. wait until you are in control of your emotions before responding
c. responds two weeks later by email only
d. none of the above
46. When communicating with others at work, you should
a. mirror all their body language
b. pay attention to body language and gestures
c. tries and do most of the talking so they know you are into the conversation
d. none of the above
47. Specific items that can distort, destroy, or prevent communication in the workplace
a. workplace communication b. active listening
c. communication barriers d. clarifying (làm rõ)
48. Giving your full attention to the speaker, using all senses to listen, and showing the
speaker you are listening to.
a. workplace communication b. active listening
c. communication barriers d. clarifying
49. What is the best way to deal with destructive criticism?
a. asks questions to clarify the information b. makes changes based on the criticism
c. ignores the person giving the criticism d. provides destructive criticism to the other person.
50. What is the best way to deal with constructive criticism?
a. ignores it b. defend (phòng ngự) yourself against it
c. reflects and try to make changes d. provide criticism to the other person
51. Effective communication does not take place until the receiver ________________ the
message.
a. agrees with b. understands
c. hears d. pays attention to
51. What is the role of the receiver when communicating?
a. to start the communication process b. to give signs and symbols to others
c. to receive the message and then decode it d. to be the primary person communicating
52. Why do we communicate?
a. to solve problems b. to establish relationships
c. to understand other people d. all the above
53. Which of the following can be a distraction to effective communication?
a. the weather b. phone
c. music d. all the above
54. Communication is ______________________________ .
a. passing along factual data b. sending information to another person
c. a two-way process of sharing information d. shouting a request across a noisy room
55. At the start of a conversation the most important skill is to.
a. think about what you are going to say b. be open-minded
c. speak first d. text at the same time
56. Without proper ___________, communication does not occur.
a. listening b. writing
c. language d. audiences
57. Description of communication skills
a. the ability to convey or share ideas and feelings effectively.
b. things that stop you being able to communicate effectively with other people
c. the ability to convey information professionally in a short document
d. reports, letters, emails, social networking
58. Description of body language
a. the conscious (có ý thức) and unconscious (vô thức) movements and postures by which attitudes and
feelings are communicated.
b. excellent artistic and design skills, customer focused.
c. overseeing a group of people and making sure tasks are completed effectively by them.
d. Ability to do what needs to be done, without needing to be managed or persuaded so you
can be relied on to complete a task.
59. Description of barriers to communication
a. things that stop you being able to communicate effectively with other people
b. the ability to finish a job without being helped or influenced by other people
expressing ideas in writing
d. problem-solving and initiative, communication, project management, and leadership skills
60. Effective communication happens when the message is supported by facts, figures and
real-life examples and situations.
a. conciseness (tính ngắn gọn) b. concreteness (tính cụ thể)
c. consideration (xem xét) d. clearness
61. Implies the use of simple and specific words to express ideas. It is also achieved when
the sender focuses only on a single objective in his/her speech so as not to confuse the
audience.
a. conciseness b. correctness
c. concreteness d. clearness
62. Being informed through the television or newspaper is an example of what type of
communication?
a. online or machine-assisted communication b. public communication
c. mass communication d. small group communication
63. As you know, you need to understand before you understand, what kind of skill that you
must understand other people?
a. listens to understand, and reflect feelings and words
b. seeks to be understood, and state your point of view
c. you just need to listen to what other people say
d. just believes in other people say
64. Which of the following is a barrier to communication?
a. message is not clear b. not listening
c. lack of language skills d. all the above
65. Which of the following elements of communication refers to the information or ideas
conveyed by the speaker?
a. channel b. context
c. message d. receiver
66. In the model of the communication process, ____ occurs when a message is put into a
written, verbal or symbolic form that can be recognized and understood by the receiver.
a. encoding b. decoding
c. transmission d. feedback
67. The four elements of communication are:
a. message, sender, receiver and feedback b. sender, message and receiver and barrier
c. message, feedback, verbal and nonverbal d. books, television, computers and radio
68. You can help control prejudice (định kiến) by:
a. believing your first impression and not allowing others to influence your thoughts.
b. believing only in what your parents taught you about other races.
c. evaluating all information before making a judgment.
d. doing all the above.
69. Good listening skills include:
a. a message, a sender, and a receiver.
b. verbal message, written communication and a receiver
c. labeling, cultural sensitivity, and talking slowly.
d. showing interest, hearing the message, and not interrupting
70. Which of the following below are not barriers to effective communication?
a. selective perception b. emotions
c. hand gestures d. poor listening skills
71. When a person states his/ her opinion in a firm but positive manner, this is
________communication.
a. aggressive (hung hăng) b. passive
c. assertive (quả quyết) d. active
72. A person that is overly forceful, pushy, hostile (quá mạnh mẽ, hung hãn, thù địch) or
otherwise attacking in approach is known as:
a. arrogant b. assertive
c. passive d. aggressive
73. Putting yourself in another person's situation is:
a. empathy (sự đồng cảm) b. apathy (sự lãnh đạm)
c. sympathy (sự thông cảm) d. understanding
74. When you reword (diễn đạt lại) the sender's message and ask for confirmation (sự xác nhận),
it is referred to as:
a. paraphrasing b. reflecting
c. asking questions d. requesting examples
75. It pertains (liên quan) to communication problems encountered by people regarding their
beliefs, traditions and intrinsic values.
a. physical barrier (vật lý) b. psychological barrier (tâm lý)
c. linguistic Barrier (ngôn ngữ) d. cultural barrier
76. These are the natural or environmental conditions that act as a barrier in communication in
sending the message from the sender to the receiver.
a. psychological barrier b. physical Barrier
c. emotional barrier d. natural barrier
77. It means use simple and concise (ngắn gọn) words as much as possible in delivering a
message
a. keep focused b. minimizes distraction
c. be specific d. speak intelligibly
78. The message is __% spoken word
a. 7 b. 55
c. 38 d. 6
78. The message is __% tone of voice
a. 7 b. 55
c. 38 d. 6
79. The message is __% body language
a. 7 b. 55
c. 38 d. 6
80. Marge is resigning (sắp từ chức) from her company. Which is the best way for her to
communicate this information?
a. text her supervisor b. speak to her supervisor in person
c. sends a group email to the entire company. d. leaves a sticky note on her supervisor's desk.
81. Quang is attending a work meeting. When is it appropriate for him to use his
smartphone?
a. if the meeting is boring.
b. if his supervisor is not present.
c. if the speaker cannot see him using it.
d. if the meeting specifically requires the participants to access information online.
82. Hung is delivering a sales presentation. During his presentation, he should do all the
following EXCEPT...
a. makes eye contact with the audience b. kook down and read directly from his notes.
c. talk at an appropriate speed and volume. d. remembers to breathe and smile.
83. Marcus is in a face-to-face interview. Which is an example of positive nonverbal
communication?
a. looking around the room. b. talking about why he is the best candidate for the job
c. sitting up straight and making eye contact.d. reading his resume out loud.
84. When should text, messages be used in the workplace?
a. to share large amounts of information.
b. to share confidential information.
c. to share inappropriate jokes.
d. to share urgent information, provide a quick response, or ask a simple question.
85. Select the subject that is NOT appropriate to communicate through email.
a. requiring a response in writing.
b. communicating information needed by many people.
c. praising an individual or group of people for a job well done.
d. requesting a password

a. Ti ng n khi giao ti pế ồ ế
b. Tâm tr ng th i đi m giao ti p