GreatCare

Mobile App User Guide

Version 1.6 (Jul 2020)

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Main Features of GreatCare Mobile App

 Generate e-Card

 Smart Clinic Locator

 Submit Claims via Mobile App

 View Benefit Entitlement

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Where to Download the Mobile App?

• for iPhone users

• for Android users

• Search for “GREAT Benefits”

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Login to Mobile App
Information required for login:

• Member Type (Member / Dependant)

• User ID
The last 4 characters of your NRIC/ FIN/ Passport and your Date
of Birth in ddmmyyyy format.
Example: If your NRIC is S1234567A and your Date of Birth is
01/01/1990, then your User ID will be 567A01011990

• Password (the default login password will be your Date of Birth

in ddmmyyyy format)

User will be prompted to change their password *(applicable to

Employee Login only)

Note: Password Strength Criteria

• Be at least 8 characters in length
• Contain at least 1 lowercase and 1 uppercase letter.
• Contain at least 1 special character (e.g: #,$,&,*,(,), etc….)
• Contain at least 1 number (0-9)

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1. e-Card

• User can generate and view their e-Card (front and back)

• Dropdown option to select and view dependent’s e-Card without logging out

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 2. Clinic Locator

• Search nearby clinics

• Google map incorporated into the Mobile App
• View clinic’s operating hours and contact details
• Make calls directly to clinic without exiting the Mobile App
• Get directions to clinic based on your current location: (please ensure location settings is turned on)
i. Driving
ii. Walking
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3. Claims Submission

Main Features:

a) Allow user to Submit & View Claims Status

b) Upload Invoices / Receipts using Mobile camera

c) Smart Autofill Functions available for form filling (Clinic

Name, Diagnosis)

d) View Benefit Entitlement

IMPORTANT NOTE:
Please retain all original invoices/receipt for at least 6 months
for verification by Great Eastern Life during auditing

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 Claims Submission Login

First Time Login:

• User will be prompted to enter their Mobile Number and Email Address
• Enter One-Time Password (OTP) sent to Mobile

Subsequent Login:
• OTP will be sent to User thereafter
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How to Submit Claims?

User may enter one

or more diagnosis
Select on “Add Complete all the Upload Invoice / Review Claim and
Claims” required information Receipt Submit

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 Inpatient Claims Submission

For Inpatient Claims, View Inpatient Explanation of Benefits (EOB)

please select “Inpatient” For Inpatient claims submitted via the Great Benefits mobile
as Claim Type app, member will be able to view the EOB upon receiving
notification (e-mail and/or push notification) on claim approval

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View Claims Status / Reason

Tap on any Claim to view status / reason

Claims Status:
• New
• Processing
• Paid
• Rejected

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View Benefit Entitlement

View Benefit “U” stands for As Select Employee / Select Benefit Period
Entitlement Charged Dependant coverage to view

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Push Notifications

Members will receive Push Notification for any Claim Updates:

• Panel Claim Submitted by Panel Clinics

• Non-Panel Claim Status Update

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Tele-Consultation via HeyAlly

• Click on “HeyAlly” icon to seek

medical consultation with an
online doctor (terms and
conditions apply).

• User will be re-directed to

“HeyAlly” mobile app for the
video consultation.

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Link your GreatBenefits account to HeyAlly
(one-time registration)

How to link your GreatBenefits account with

HeyAlly (one-time registration)

• Select under “Corporate Login”

• Select Program as “Great Eastern”

• Select Member Type as “Member/Dependant”

• Login using your Great Benefits credentials

(UserID & Password), refer to page 4

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Link your GreatBenefits account to HeyAlly
(one-time registration)

[email protected]

Click on “Sign up a New Account” Key in the following: Key in the 6 digit OTP that
*If you have an existing HeyAlly • Full Name was sent to your email
account, login to your existing Ally • Email Address address
account to link it with your Great • Mobile Number
Benefits account.
• Password
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Set up Profile and Add Bank Card
(one-time registration)

Tap onto AllyTele icon to add your Add your bank card Card added successfully
personal information
*NRIC is required as our doctor will *You’ll only be charged for the
perform the verification process at the amount borne by you, based on
beginning of the teleconsultation your policy’s benefit plan
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 Tele-Consultation with the Doctor
[HeyAlly is only available from Mon to Fri, 8am to 8pm (including PH)]

Select the AllyTele icon to Select “General Fill up our pre-consult questions of
start your teleconsultation Consultation” your condition

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Tele-Consultation with the Doctor (‘cont)
[HeyAlly is only available from Mon to Fri, 8am to 8pm (including PH)]

Select “Start Call” for a doctor Browse doctor list and Speak to our doctor about
to be assigned you. choose your doctor. your condition
Alternatively, you may select Select “Start Call” with *Please have your NRIC ready
“Choose Health Professional” doctor of choice. for verification by the doctor
to choose your doctor.
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 Medication, Payment and Delivery time slot

Select the medication Input Delivery Address Choose your preferred Payment (if applicable)
required according to medication delivery *You’ll only be charged for the
doctor’s prescription timeslot amount borne by you, based on
your policy’s benefit plan

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View your MC, receipt, medication delivery

View receipt for payment View Medication Certificate Monitor the delivery of medication to
made, if any (MC), if any your preferred address. Once the
package arrives, please scan the
package’s QR code or provide the
Receive Code for validation 21
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Subsequent Login to HeyAlly
(Login directly from GreatBenefits app to start Telemedicine)

Tap onto “HeyAlly” from your Great Benefits app and you will
be redirected directly to the HeyAlly app for telemedicine

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Contact Us

If support is required regarding the use of the app,

user may contact our support at the contact
information below:

Operation hours: 8.00am to 10.00pm daily, including

Public Holidays

Call 6664 0241 for general enquiries on use of app

Call 6664 0242 for password reset

Email to [email protected]

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 Thank You

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