MOBILE APPLICATION
USER GUIDE
February 2024
Introduction
The Mobile APP is a state-of-the-art and a fully interactive tool, designed to assist Best Assistance beneficiaries. Through its advanced
design and user-friendly structure, users will find it easy to access dedicated sections, useful functionalities, and range of information
about their health insurance policies. At the same time, users can surf over the public sections allowing them to stay up to date with our
business news.
1| Public features
About Us
A glance of Best Assistance history and establishment.
Contact Us
Our 24/7 Call center & direct email address.
Emergency Directory
A useful section for urgent calls, Best Assistance 24/7 Call Center, Red Cross, Ministry of Health,
Civil Defense, Police & General Security.
Insurers & Partners
A list of Best Assistance clients, reflecting its diversified portfolio.
Journal
A section where various news and health tips can be found.
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2| Getting started - Settings
1. Click the Setting button (on the right top 2. Settings page appears 3. Select the Country
of the APP)
4. Choose the Language You can click on Emergency Directory for
direct access
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3| Getting started - Registration
Simple steps for registration:
1. Click “Log In” to Register 2. Click Register 3. Fill the required information Commented [B1]: The following screens to be numbered as 4 –
5-6
Commented [RAR2R1]:
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3| Getting started - Registration
4. Choose your password as per the set 5. A notification will reach your email
criteria confirming user activation
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4| Getting started - Access
1. After confirmation, Login to 2. Once the registration is made, and after login, the main 3. Your Guarantor will show as
the Application using the page will include additional icons on the bottom of the preferred under “Insurers &
insured ID and Password page. Partners”, where Products and
Branches can be accessible.
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5| My Account
Through signing in, the member will view his Policy details under “My Policy” and access his Profile details under “My Profile”. The
member can also click on “My Dependents” to view the listed members under the principal
1. Click “View” 2. Click “My Policy” 3. Click “My Profile”
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5| My Account
4. Click “My Dependents” Under this section, the member will view his Electronic Insurance Card, along with the list of
Dependents, in case the member is the principal.
Option to switch account between members is enabled through Permission Request.
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6| My Account - Pre-Approval
The member can view the Approvals, by Claim type, that are prepared but not yet extracted, filtered by date.
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7| My Account - Approval History
The member can view his Approvals history, by Claim type, filtered by date.
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8| My Account - Limitations
The member can view the set Limitations and/or Exclusions based on his Policy.
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9| My Account - Medical File
The member can securely check his Medical File by Diagnosis, 1st & last Claim.
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10| My Account - Pre-Approval Request
The Member can directly submit and track a request for In-Hospital Pre-Approval to Best Assistance Medical Team, that in turn will
coordinate with the assigned Healthcare Provider and issue the Approval.
1. Click “Request 2. Select the Provider 3. Click “In Hospital” and 4. You can View and
New” upload the “Required Track the
Documents” & Submit Submitted
Requests
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11| My Account - Reimbursement Request
The Member can submit and track his Reimbursement Claims directly through the APP, that will automatically list the documents needed
per Reimbursement type (In-Patient, Out-Patient, Prescription Medicine, Doctor Consultation).
Steps in how to submit a Reimbursement Request are detailed in the attached separate user-guide.
1. Click “Request 2. Select “Type” 3. Upload the 4. You can View and
New” “Mandatory and Track the
“Required Documents” Submitted
& Submit Requests
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12 l My Account - Evaluation
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13| My Account - Notifications
Generic and Personalized Notifications will appear under the “Notification” section
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14| My Account: E-card
Member can access his digital E-Card directly from the application. The digital card can be saved on the Phone or shared directly via Commented [B3]: View E-Card is the last section, and should be
directly after “Notification”
email or any other platform.
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15| Healthcare providers
1. Chose the Type of 2. You can search by 3. You can “Browse” by 4. You Can track on “Map”
Healthcare Provider “Nearby” Location “Region” & by “City/Village”
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16| Downloads
The member can download the Network of Healthcare Providers, to be accessible in an offline mode (no Wi-Fi, no 3G).
The downloaded Network can appear on the Main Page even after signing out.
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17 | DRAPP: Tele-Consultation and Emergency Claims can be accessed directly through the Mobile Application.
1. Click on DRAPP icon 2. Go to “More” 3. Add your insucance ID number, and
upload the insurance card and ID
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17 | DRAPP: Tele-Consultation and Emergency Claims can be accessed directly through the Mobile Application.
1. Confirmation will show 2. Benefit from the Tele
under “My Insurance” service
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