Practice School Handbook:
37th Course BHM
Internship Guidelines:
Duration:
22 weeks+ 2 Weeks evaluation = 24 Weeks (168 days)
Important dates:
• 1st July – 30th November 2024 (As per curriculum)
• Training Report Submission: December 2024
• Evaluation – December’24/January’25
(Exact dates will be intimated)
Total No of Weeks- 24 Weeks (168 days)
Department Spread for Internship:
Option 1: 4 core department
• Food and Beverage Production (1 month)
• Food and Beverage Service (1 month)
• Front Office (1 month)
• Housekeeping (1 month)
• Department of your own choice in the same hotel (2 months)
OR
Option 2: One or two department for entire 6 months
Evaluation Criteria:
1. Back to Basic Written Exam = 50 Marks
2. Presentation/Viva Voce = 50 Marks
3. Employer Evaluation = 100 Marks
4. Report: = 200 Marks
(Internship report & log sheet = 150 &
(Appreciation, Completion Certificate = 50)
Total = 400 Marks
• Number of Credits = 10
1. Back to Basic Written Exam: (50 Marks)
MCQ test = 100 Questions (1 mark each) = 100 Marks
(Kindly note that 100 marks will be reduced to 50 marks)
Criteria of Questions:
15 questions from Front Office
15 questions from Food & Beverage Service
15 questions from Food & Beverage Production
15 questions from Housekeeping
15 questions from General Knowledge
10 questions from Sales & Marketing
10 questions from Human Resources
05 questions from Revenue Management
100 Marks
Note: Back to basics compulsory for all students.
2. Presentation/Viva Voce: (50 Marks)
Presentation:
1. An overview of the internship, including brief
description of organization, guest types etc.
2. A brief description of the internship responsibilities.
3. A brief description of the challenges and successes
experienced during the internship.
4. A statement of future /professional and/or academic plans.
5. Acknowledge/ Thankyou slide
Viva:
Expected questions:
Why are you interested in this internship?
What are your career goals now considering you have
completed your internship?
What skills do you have that make you a good fit for this
internship & have you achieved those skills during internship?
Please tell us a time when you worked well as part of a team.
Support with examples.
3. Employer Evaluation: (100 marks)
Employer’s INTERN EVALUATION FORM
Organization Name: Date:
Intern’s Name:
Name of Department Supervisor:
Intern’s Position or Assignment:
Starting Date of Internship: End Date:
Please complete Parts I, II & III of this evaluation 2 weeks before the end of the intern’s work
period and if possible, discuss the completed form with the intern to aid in his/her professional
development.
Part I – Performance of Intern
Please use the table below to evaluate your intern’s performance in the areas shown.
Please place an appropriate tick mark ‘ ’ by the relevant score.
Key Criteria Excellent Very Satisfactory Needs Unsatisfactory Not
Good Improvement Applicable
Arrived at work on time
Behaved in a
professional manner
Dressed appropriately
Effectively performed
activities and tasks
assigned
Oral communication
skills
Written communication
skills
Attention to accuracy
and detail
Strong analytical skills –
demonstrated critical
thinking and problem-
solving skills
Ability to adapt to a
variety of tasks and
activities
Took initiative to get a
task done, including
Key Criteria Excellent Very Satisfactory Needs Unsatisfactory Not
Good Improvement Applicable
overcoming obstacles
Met stated deadlines
Computer skills
Other technological
skills
Team player
Good interpersonal
skills
Willingness to ask for
help and guidance
Seemed interested in
and enthusiastic about
the internship
experience
Self-motivated, showed
initiative and creative
Was able to set priorities
PART II Recommendations for Intern
Please provide answers for the questions below. This section gives you the opportunity to make
recommendations that would help in the professional development of the intern.
What do you consider the main strengths of this intern?
What areas need improvement?
What development have you observed in the intern’s skills, knowledge, personal and/or
professional performance?
PART III Benefits to Host Organization and Recommendations
Please provide answers for the questions below. This section gives you the opportunity to make
recommendations for the WGSHA Internship Programme in general.
Describe the ways in which the intern’s performance benefited your organization.
Overall, how do you rate your experience with this intern?
Excellent Good Average Unsatisfactory
Overall, how do you and/or your organization rate your experience?
Excellent Good Average Unsatisfactory
Do you have any suggestions for improving the WGSHA Internship Programme?
Based on your experience and that of your organization in general, would you participate in this program again or
would you recommend this program to other organizations and prospective interns? Please provide comments.
Parameters for trainees’ evaluation by hotels
Performance
Appraisal
(40)
Integrity
Appearance/ (10 marks for Conduct Work approach/ (Quality Total
S. Punctuality Grooming Attendance each core (Attitude/M Situation Handling of work) Score
No. (10) (10) (10) area) anners) (10) (10) (10) (100)
Authorized Signatory: Date:
Seal
4. Report & Weekly summary: (150 + 50 = 200
Marks)
Report: (150 Marks)
Reports should contain additional proformas, charts, brochures etc.
The Cover page of the Report should contain your name, hotel,
department & duration. Attach a copy of this WTO sheet at the
beginning of your report.
Format & Marks spread:
1. Pre-Internship Module (5)
2. Orientation Process and Organizational Chart (10)
3. History of the Establishment/Vision/Mission (10)
4. Weekly Summary (15)
5. Recipes, documents, formats, samples and Pictures (10)
6. Department explanation: (80)
o Food Production
o Food and Beverage Service
o Front Office
o Housekeeping
o Ancillary Departments
or
• One or two departments in entire 6 months
7. Teamwork: Interpersonal and Interdepartmental (5)
8. Station Diagram of all departments - Entire set-up, service
break-down, flow of station. (10)
9. Thank you, letter (5)
10. Bibliography
Guidelines for Report Typesetting:
1. Minimum 80 pages
2. Font style: Microsoft Word - Times New Roman
3. Font Size: (except the first four pages)
All main headings 14 (Bold)
All Sub main headings 12 (Bold)
Subject matter 12 (Regular)
4. The formatting of the first four pages shall be as per the template
given.
5. You are free to change the content on the acknowledgement page.
6. Margins:
Left Margin – 1.25 inch
Right Margin – 1 inch
Top Side – 1 inch
Bottom Side – 0.5 inch
7. Spacing:
a. Line Spacing – 1.5
b. Paragraph Spacing - 2
8. Binding: All copies should be calico white bound
9. Report Submission deadline:
Training Report Submission: December 2024
10.Evaluation – December’24/January’25 (Exact dates will be
intimated)
Weekly Summary: (50 Marks)
Requirement:
• 22 Log sheets for 22 weeks
• Signature of supervisor on each log sheet
• Stamp of the department on each log sheet for
authentication.
Format:
Department Description & Intern Involvement
Department:
Period of Placement:
Main Responsibility of the Department:
Main Duties Handled:
Challenges/Obstacles Faced:
Learning Outcomes:
Signature of Supervisor Signature of Department Head
