--- Conversation on 08/29/2024 ---

Xfinity Assistant (02:47 pm): Hi there, Lauren.How can I help you today? You can
tell me things like \"explain my charges\" or \"show my account number\".Or, you
can just select an option below.

Xfinity Assistant (02:47 pm): Make a payment soon to avoid possible service
interruptions or you can chat for payment options.

Xfinity Assistant (02:47 pm): Payment is due soon

Lauren (02:47 pm): Billing and payments

Xfinity Assistant (02:47 pm): I can assist you with billing questions. In order to
guide you correctly, which bill can I help you with?

Lauren (02:47 pm): Xfinity Internet or TV

Xfinity Assistant (02:47 pm): Total balance due: $80 \n Overdue balance: $35

Xfinity Assistant (02:47 pm): Your bill is past due. Please pay your overdue
balance of $35 today to avoid a service interruption. Do you want to make a payment
now?

Lauren (02:47 pm): No, thanks

Xfinity Assistant (02:47 pm): Let me know how else I can help. You can ask me a new
question or select one of the options below.

Lauren (02:48 pm): Manage my account

Xfinity Assistant (02:48 pm): Your plan includes Internet and TV services.\nYour
account number is XXXXXXXXXXXX3733.

Xfinity Assistant (02:48 pm): I can help manage your account, but I need a little
more info first. What do you need help with?

Lauren (02:48 pm): payment arrangement

Xfinity Assistant (02:48 pm): Total balance due: $80.00\nPast due balance: $35.00

Xfinity Assistant (02:48 pm): Thanks for being an Xfinity customer, Lauren. I see
that your account is past due and understand that these are challenging
times. I'd like to walk you through some payment options to prevent service
suspension. The first is making a payment to your past due balance of $35.00
today. If that's not possible and you need some flexibility, I can tell you
about setting up a payment arrangement or a temporary service plan. If you
can't make a payment by September 01, 2024, your services will be suspended and you
may be subject to reactivation fees. What would you like to do?

Lauren (02:48 pm): Tell me about a payment arrangement

Xfinity Assistant (02:48 pm): You can arrange to pay at a more convenient date,
which gives you extra time to pay your past due balance. It also allows you to
continue enjoying your services.How can I help?

Lauren (02:48 pm): Set up a payment arrangement

Xfinity Assistant (02:48 pm): No problem. You have a few enrollment options.You can
make a scheduled payment in My Account as far out as Sep 08, 2024 to pay your past
due balance of $35.00. This requires you to add a payment method now, but you won't
be charged until your selected payment arrangement date.Or, you can select a new
payment date in this chat as far out as September 01, 2024.This allows you to
proceed, but you'll need to add a payment method later before your payment
arrangement date. I'll send you a reminder before your payment's due.Just so you
know, you won't be able to make video On Demand and pay-per-view purchases until
your payment processes.Please note that if you cancel your arrangement or if your
payment can't be processed, your services will be suspended.How would you like to
continue?

Xfinity Assistant (02:51 pm): Total balance due: $80.00\nPast due balance: $35.00

Xfinity Assistant (02:51 pm): Thanks for being an Xfinity customer, Lauren. I see
that your account is past due and understand that these are challenging
times. I'd like to walk you through some payment options to prevent service
suspension. The first is making a payment to your past due balance of $35.00
today. If that's not possible and you need some flexibility, I can tell you
about setting up a payment arrangement or a temporary service plan. If you
can't make a payment by September 01, 2024, your services will be suspended and you
may be subject to reactivation fees. What would you like to do?

Lauren (02:51 pm): payment arrangement for mobile

Xfinity Assistant (02:51 pm): Total balance due: $80.00\nPast due balance: $35.00

Xfinity Assistant (02:51 pm): Thanks for being an Xfinity customer, Lauren. I see
that your account is past due and understand that these are challenging
times. I'd like to walk you through some payment options to prevent service
suspension. The first is making a payment to your past due balance of $35.00
today. If that's not possible and you need some flexibility, I can tell you
about setting up a payment arrangement or a temporary service plan. If you
can't make a payment by September 01, 2024, your services will be suspended and you
may be subject to reactivation fees. What would you like to do?

Lauren (02:51 pm): mobole not internet

Xfinity Assistant (02:51 pm): No problem. Here are your WiFi network's
credentials:2.4Ghznetwork: pups wifipassword: lovemyfamily225.0Ghznetwork: pups
wifipassword:  lovemyfamily22How else can I assist?

Lauren (02:52 pm): end chat

Xfinity Assistant (02:52 pm): I need a little more info. You can try asking a short
question like \"When is my bill due?\" or selecting one of the options below.

Lauren (02:52 pm): Billing

Xfinity Assistant (02:52 pm): Select Account if you want to view or manage your
plan or modify your account information. Select Billing if you'd like help
understanding your bill or managing your payment preferences.

Lauren (02:52 pm): Billing

Xfinity Assistant (02:52 pm): I can assist you with billing questions. In order to
guide you correctly, which bill can I help you with?

Lauren (02:52 pm): Xfinity Mobile

Xfinity Assistant (02:52 pm): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Lauren (02:52 pm): payment arrangement

Xfinity Assistant (02:52 pm): Total balance due: $80.00\nPast due balance: $35.00

Xfinity Assistant (02:52 pm): Thanks for being an Xfinity customer, Lauren. I see
that your account is past due and understand that these are challenging
times. I'd like to walk you through some payment options to prevent service
suspension. The first is making a payment to your past due balance of $35.00
today. If that's not possible and you need some flexibility, I can tell you
about setting up a payment arrangement or a temporary service plan. If you
can't make a payment by September 01, 2024, your services will be suspended and you
may be subject to reactivation fees. What would you like to do?

Lauren (02:52 pm): Payment flexibility

Xfinity Assistant (02:52 pm): Xfinity Mobile is now allowing customers to make a
partial payment on their Xfinity Mobile bill instead of having to pay the entire
balance all at once. Are you interested in making a partial payment on your bill?

Lauren (02:52 pm): No, see other options

Xfinity Assistant (02:52 pm): You may be eligible for a repayment plan, which is a
set schedule of payments to resolve your past due Xfinity Mobile account balance.
Your account would remain active as long as you make all of your payments on time.
Would you like to learn more about this option?

Lauren (02:53 pm): Yes, tell me more

Xfinity Assistant (02:53 pm): For the payment installments, you would need to use
the credit or debit card you have on file with Xfinity Mobile. Currently your card
on file ends in \"1455\" but you can change your card on file at any time by
visiting Xfinity Mobile My Account.\n\nYour regular monthly payments would continue
in addition to the repayment plan installments. If you miss any payment, you will
be unenrolled in the repayment plan and you could experience a service
interruption.\n\nIf you previously enrolled in a repayment plan with Xfinity
Mobile, you cannot re-enroll until your previous plan's balance is paid off.\n\
nWould you like to see if you are eligible for a repayment plan?

Lauren (02:53 pm): Yes, check my eligibility

Xfinity Assistant (02:53 pm): Sorry, you are not eligible for a repayment plan at
this time.

Lauren (02:53 pm): Other payment options

Xfinity Assistant (02:53 pm): Xfinity Mobile is now allowing customers to make a
partial payment on their Xfinity Mobile bill instead of having to pay the entire
balance all at once. Are you interested in making a partial payment on your bill?

Lauren (02:53 pm): No, see other options

Xfinity Assistant (02:53 pm): You may be eligible for a repayment plan, which is a
set schedule of payments to resolve your past due Xfinity Mobile account balance.
Your account would remain active as long as you make all of your payments on time.
Would you like to learn more about this option?
Lauren (02:53 pm): Other payment options

Xfinity Assistant (02:53 pm): Some Xfinity Mobile customers are eligible to defer
their next automatic payment for one month. This means we will not attempt to
collect payment on your next scheduled auto-pay date. Your charges will continue to
accrue and the full balance will be charged to the payment method you have on file
the following month. Do you want to find out if you’re eligible?

Lauren (02:53 pm): Yes, check my eligibility

Xfinity Assistant (02:53 pm): It looks like you are eligible to defer your next
automatic payment for one month. Would you like to do that?

Lauren (02:53 pm): Yes, defer my next payment

Xfinity Assistant (02:53 pm): Your request has been submitted. The approval process
could take 24–48 hrs. An email will be sent, during this time, letting you know
your status and next steps. In the meantime, please wait until you receive
your email before submitting another request.

Lauren (02:53 pm): okay thank you

Xfinity Assistant (02:53 pm): I'm having trouble following our conversation. Please
type a message and follow the prompts presented.

Lauren (02:53 pm): Download Transcripts

Xfinity Assistant (02:53 pm): Your transcript download will begin shortly.

--- Conversation on 09/05/2024 ---

Xfinity Assistant (01:26 pm): Hi, it's Xfinity Assistant.We’re aware that you may
be experiencing a service interruption at 913 CENTER ST. We're working to resolve
the issue by approximately 09/05/2024 11:25 AM (Eastern). We apologize for any
inconvenience. We'll text you when it's resolved.Get the latest outage details
here: https://www.xfinity.com/support/status-map?locationId=XXXXX4389 or reply
OUTAGE.Txt help or stopMsg&DataRatesMayApply

Xfinity Assistant (02:12 pm): Good news - your Xfinity service was restored at
approximately 9:31 AM Eastern! You should be up and running now. Thanks for your
patience.Are you still experiencing a service issue?1 - Everything is working2 -
I'm still having an issueTxt help or stop

Xfinity Assistant (04:57 pm): Good afternoon, Lauren.I'm Xfinity Assistant, here 24
hours a day. Let me know what questions you have, and I'll gladly help. If we can't
resolve your issue together, no worries! I'll connect you to a live agent.To get
started, select an option below, or type what you need.

Xfinity Assistant (04:57 pm): Your payment arrangement of $80.00 will process
automatically on Sep 09. If you cancel the payment arrangement, your service will
be suspended.

Lauren (04:57 pm): Billing and payments

Xfinity Assistant (04:57 pm): Total balance due: $80 \n Overdue balance: $35

Xfinity Assistant (04:57 pm): Your bill is past due. Please pay your overdue
balance of $35 today to avoid a service interruption. Do you want to make a payment
now?

Lauren (04:57 pm): mobile billing

Xfinity Assistant (04:57 pm): I can assist you with billing questions. In order to
guide you correctly, which bill can I help you with?

Lauren (04:57 pm): Xfinity Mobile

Xfinity Assistant (04:57 pm): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Lauren (04:57 pm): Payment flexibility

Xfinity Assistant (04:57 pm): Xfinity Mobile is now allowing customers to make a
partial payment on their Xfinity Mobile bill instead of having to pay the entire
balance all at once. Are you interested in making a partial payment on your bill?

Lauren (04:57 pm): Try Again

Xfinity Assistant (04:57 pm): Xfinity Mobile is now allowing customers to make a
partial payment on their Xfinity Mobile bill instead of having to pay the entire
balance all at once. Are you interested in making a partial payment on your bill?

Lauren (04:58 pm): No, see other options

Xfinity Assistant (04:58 pm): You may be eligible for a repayment plan, which is a
set schedule of payments to resolve your past due Xfinity Mobile account balance.
Your account would remain active as long as you make all of your payments on time.
Would you like to learn more about this option?

Lauren (04:58 pm): Other payment options

Xfinity Assistant (04:58 pm): Some Xfinity Mobile customers are eligible to defer
their next automatic payment for one month. This means we will not attempt to
collect payment on your next scheduled auto-pay date. Your charges will continue to
accrue and the full balance will be charged to the payment method you have on file
the following month. Do you want to find out if you’re eligible?

Lauren (04:58 pm): Other payment options

Xfinity Assistant (04:58 pm): Xfinity Mobile is now allowing customers to make a
partial payment on their Xfinity Mobile bill instead of having to pay the entire
balance all at once. Are you interested in making a partial payment on your bill?

Lauren (04:58 pm): agent

Xfinity Assistant (04:58 pm): OK. Which service do you need help with?

Lauren (04:58 pm): Xfinity Mobile

Xfinity Assistant (04:58 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Lauren (04:58 pm): Billing

Xfinity Assistant (04:58 pm): Your Xfinity Mobile bill is paid automatically every
month with your card on file.
Lauren (04:58 pm): Chat with an agent

Xfinity Assistant (04:58 pm): Got it. I'll put you in touch with a live agent now.

Agent (04:58 pm): Hi Lauren, thank you for contacting Xfinity. My name is Himani. I
see you may have questions about your Xfinity Mobile bill. Is that correct?

nullnullnullAgent (05:00 pm): I am really sorry for that. Just to confirm, are you
referring to mobile billing?

nullAgent (05:02 pm): No problem, I can understand your situation. Let me check the
best possible options from my end to help you.

nullAgent (05:03 pm): Thank you for specifying that, please allow me a couple of
minutes so that I can check for payment arrangement for you.

nullAgent (05:03 pm): You are welcome.

Agent (05:04 pm): Meanwhile, may I know how's your day going so far?

nullAgent (05:05 pm): Hope it will better soon:)

nullAgent (05:06 pm): I am good, thanks for asking

nullAgent (05:08 pm): Thank you so much.

Agent (05:10 pm): I want to share that as I have checked your mobile account, your
repayment plan for $119.04 was set on your account for 3 installments in which your
1st installment was set for May 17 - $25 which was not paid and due to which when I
am trying to set the repayment plan I am getting the pop up that new repayment plan
is not allowed to be created as your six month period is not completed for old
repayment plan.

nullnullnullAgent (05:13 pm): I do understand your concern, but payment should be

done on the scheduled date as it was set and it should be paid through autopay as I
have checked it was the manual payment which was done.

nullnullAgent (05:15 pm): I do understand your part, I really want to assist you in
this as I am also a customer like you and really don't wish to make you upset.
However, account currently is not eligible for the extension and we are unable to
add manually extension on the account as option get disabled due to the failure of
the last payment. I really wish If I could do that for you. If it could be in my
hand I would not think twice to assist you in this.

nullnullnullnullAgent (05:17 pm): I do get your side but as I can see the past due
amount of Billing cycle: Jun 19 - Jul 18 - $294.04 was not paid and due to which we
are not getting the option to set the repayment plan on your account, on my end it
is showing that your repayment plan was broken which was created on April 19 for
$119.04

nullAgent (05:18 pm): It was closed on May 22

nullAgent (05:19 pm): Just to confirm, do you have any number on which you can
receive the callback?

nullAgent (05:20 pm): It is showing that on May 17 - $25 was not paid due to which
I am not getting the option to restore the services.
nullnullnullAgent (05:21 pm): I do understand your side, I wish I could create new
repayment but unfortunately account had previous broken repayment plan so I am
getting error to create new planI regret to hear that you are facing issue with
past due. I understand that it is very important for you to set repayment plan
however past due needs to be paid to keep the services.

nullnullAgent (05:22 pm): I am really sorry for the inconvenience but it is showing
that on May 22 , Repayment plan cancelled. Remaining past-due balance: $94.04

nullnullAgent (05:24 pm): Lauren, you made the payment of $25 but the remaining
payment of repayment plan was not done.

nullnullnullAgent (05:25 pm): I have re checked the details on your account in

which it was mentioned that on May 22 remaining payment was not done of $94.04 only
the $25 was made.

nullAgent (05:27 pm): Let me check and share.

nullnullAgent (05:30 pm): Thank you for waiting. As per details, last payment
account was received on Jun 28 of $88.00Applied towards pending due against
Statement: Mar 19 - Apr 18Statement: Feb 19 - Mar 18After this no payment received.
A repayment plan was also added to account. For which payment was not received, due
to which repayment plan got cancelled.

Agent (05:31 pm): May 22: Repayment plan cancelled. Remaining past-due balance:
$94.04. As the repayment plan was not fulfilled due to which account is not
allowing to add new one.

nullAgent (05:32 pm): As per details on Apr 19: Repayment plan created to address
past-due balance of $119.04 \

nullAgent (05:33 pm): As shared arrangement was made on Apr 19 and cancelled on May
22

Agent (05:34 pm): June 15: Account suspended due to non-payment.

Agent (05:34 pm): July+

Agent (05:34 pm): Account doesn't reflect any payment after after Jun 28 (No
payment received in July, Aug and Sep so far)

nullAgent (05:36 pm): I would like to share that arrangement was made but non-
fulfilled. And Customers don't qualify for a repayment plan if:They had a repayment
plan within the past six months that ended due to a missed payment.They haven't yet
paid off their past-due balance covered by a previous repayment plan.

nullAgent (05:37 pm): First payment was due for May 17 which was receivedJune 17
was not received (Amount $47.00)July 17 not received (Amount $47.04)

nullnullnullnullAgent (05:39 pm): I would like to share that repayment got

cancelled automatically because no payment received on scheduled date of Jun 17
& July 17.

nullAgent (05:40 pm): I am sorry however as shared it gets cancelled automatically

because of no payment. We do not cancel it manually.

nullAgent (05:41 pm): Account suspended due to non-payment on July 15. Due to non
payment of June 17.
nullAgent (05:43 pm): May 17th payment received, and repayment plan continued, June
17 payment not received, due to which it got cancelled.

nullnullnullAgent (05:46 pm): Lauren, the repayment plan which was created on Apr
19 was of $119.04. Divided into 3 installment:$25 Due on May 17 (Payment received
on May 17)$47 Due on June 17 (No payment received)$47.07 Due on July 17 (No payment
received)

nullnullnullAgent (05:50 pm): I understand your side here but at my end it only
shows that payment not received against the due arrangement and against the failed
due amount one time payment could have been made. Also regular monthly due payments
were not received timely. No payment made on account from last month, resulting in
account suspension.

nullAgent (05:53 pm): I understand your side here let me discuss to see if anything
can be done. Please stay connected.

nullAgent (05:54 pm): Thank you. If you will allow me I can connect chat further
with Supervisor so that they can check possible option at their end as well.

nullnullLauren (06:17 pm): hello??

Xfinity Assistant (06:17 pm): Hello, there. How can I help you?

Lauren (06:17 pm): Billing

Xfinity Assistant (06:17 pm): I can assist you with billing questions. In order to
guide you correctly, which bill can I help you with?

Lauren (06:17 pm): Xfinity Mobile

Xfinity Assistant (06:17 pm): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Xfinity Assistant (06:59 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your Xfinity App
interaction, how likely are you to recommend Xfinity to friends & Family? Reply
from 0 Not at all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to
end survey msgs.

Xfinity Assistant (07:38 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your phone call with us, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.

--- Conversation on 09/08/2024 ---

--- Conversation on 09/09/2024 ---

Xfinity Assistant (07:19 am): Hi LaurenUnfortunately the Xfinity payment you

scheduled didn't process. To avoid any late fees or service interruption,
please go to MyAccount now to make your payment:
https://customer.xfinity.com/billing/services TxtHelpOrStop

--- Conversation on 09/14/2024 ---

Xfinity Assistant (02:57 pm): Good morning, Lauren.I'm Xfinity Assistant, here 24
hours a day. Let me know what questions you have, and I'll gladly help. If we can't
resolve your issue together, no worries! I'll connect you to a live agent.To get
started, select an option below, or type what you need.

Xfinity Assistant (02:57 pm): Pay your full past due balance of $80.00 by Sep 16 to
avoid possible service interruptions.

Xfinity Assistant (02:57 pm): Your recent statement is available

Lauren (02:57 pm): Billing and payments

Xfinity Assistant (02:57 pm): I can assist you with billing questions. In order to
guide you correctly, which bill can I help you with?

Lauren (02:57 pm): Xfinity Internet or TV

Xfinity Assistant (02:57 pm): Total balance due: $115 \n Overdue balance: $80

Xfinity Assistant (02:57 pm): Your bill is past due. Please pay your overdue
balance of $80 today to avoid a service interruption. Do you want to make a payment
now?

Lauren (02:57 pm): No, thanks

Xfinity Assistant (02:57 pm): Let me know how else I can help. You can ask me a new
question or select one of the options below.

Lauren (02:57 pm): Manage my account

Xfinity Assistant (02:57 pm): Your plan includes Internet and TV services.\nYour
account number is XXXXXXXXXXXX3733.

Xfinity Assistant (02:57 pm): I can help manage your account, but I need a little
more info first. What do you need help with?

Lauren (02:57 pm): Xfinity Internet or TV

Xfinity Assistant (02:57 pm): Total balance due: $115 \n Overdue balance: $80

Xfinity Assistant (02:57 pm): Your bill is past due. Please pay your overdue
balance of $80 today to avoid a service interruption. Do you want to make a payment
now?

Lauren (02:57 pm): No, thanks

Xfinity Assistant (02:57 pm): Let me know how else I can help. You can ask me a new
question or select one of the options below.

Lauren (02:58 pm): Troubleshooting

Xfinity Assistant (02:58 pm): What are you having trouble with?

Lauren (02:58 pm): Internet

Xfinity Assistant (02:58 pm): I can help you troubleshoot your internet connection.
To make sure we're on the right path, which service is having connectivity issues?

Lauren (02:58 pm): Xfinity Internet

Xfinity Assistant (02:58 pm): There are no outages in your area so I can help
troubleshoot your internet connection.I'll run a few checks on your internet as we
troubleshoot. Are you ready to continue?

Lauren (02:58 pm): Yes, continue

Xfinity Assistant (02:58 pm): Can you please tell me the type of issue you're
experiencing with your connection?

Xfinity Assistant (02:58 pm): Let me know how else I can help. You can ask me a new
question or select one of the options below.

Lauren (02:58 pm): payment arrangement for internet

Xfinity Assistant (02:58 pm): Hi, Lauren. Just a friendly reminder that you've
arranged a payment for $80 that will be processed on Sep 16, 2024.What would you
like to do?

Lauren (02:58 pm): Change my payment arrangement date

Xfinity Assistant (02:58 pm): I’m sorry, but your payment arrangement date cannot
be modified. Your payment is scheduled to process today. If your payment is
canceled or unable to be processed your services may be suspended.

Lauren (02:59 pm): I need help with something else

Xfinity Assistant (02:59 pm): Let me know how else I can help. You can ask me a new
question or select one of the options below.

Lauren (02:59 pm): chat with agent

Xfinity Assistant (02:59 pm): OK. Which service do you need help with?

Lauren (02:59 pm): Xfinity Services

Xfinity Assistant (02:59 pm): Thanks, I can help with most issues, but I'll put you
in touch with an agent if you need more assistance. What do you need help with
today?

Lauren (02:59 pm): Billing questions

Xfinity Assistant (02:59 pm): How can I help you with your bill?

Lauren (02:59 pm): Chat with an agent

Xfinity Assistant (02:59 pm): No problem. I'll put you in touch with a live agent
now.

Agent (02:59 pm): Hi Lauren, thank you for contacting Xfinity. My name is Nelson. I
see you may have questions about your bill. Is that correct?

nullnullAgent (03:01 pm): I appreciate you bringing this to my attention. I'm happy
to help you. Let me check this for you, please allow me a couple of minutes to
check on your account,

nullAgent (03:01 pm): you are most welcome

Agent (03:02 pm): Just to confirm is this your correct details?

Agent (03:02 pm): 913 Center St Apt 40, Mckeesport, PA 15132Owner: Lauren
Villanueva XXXXXXXXXXXX3733

nullAgent (03:03 pm): Thank you for confirming. let me check and get this done for
you.

nullAgent (03:04 pm): you are most welcome

Agent (03:06 pm): Just to confirm is your service working fine now?

nullAgent (03:06 pm): Perfect! Just a moment let me get this done for you,

nullAgent (03:08 pm): You are most welcome. :)

Agent (03:08 pm): While I'm working, how is your day so far?

nullnullnullAgent (03:10 pm): Oh i see! I am doing good. :)

Agent (03:10 pm): I am almost done. I appreciate your patience.

Agent (03:10 pm): Thank you for asking. :)

Agent (03:10 pm): Yes, I'm here.

nullAgent (03:12 pm): Thanks for waiting. I have made the arrangement for you on
20th of Sep and it will be updated on your account 1 to 2 hours and also your
service will not get interrupted.

nullnullAgent (03:12 pm): Yes you are correct!

nullnullAgent (03:12 pm): you are most welcome

Agent (03:12 pm): Apart from this, is there anything else I can assist you with?

nullXfinity Assistant (03:13 pm): Thank you for contacting us.

Lauren (03:13 pm): Download Transcript

Xfinity Assistant (03:13 pm): Your transcript download will begin shortly.

Xfinity Assistant (03:13 pm): Thinking about your chat with us, how likely are you
to recommend Xfinity to friends and family? Reply from 0 Not at all Likely to 10
Extremely Likely.\n\nTo return to the Xfinity Assistant, type exit.

--- Conversation on 09/15/2024 ---

Xfinity Assistant (04:46 pm): Good afternoon, Lauren.I'm Xfinity Assistant. I can
help you with things like explaining your charges or changing your Xfinity ID and
password.To get started, here are some suggestions. For help with something else,
type what you need.

Xfinity Assistant (04:46 pm): Pay your full past due balance of $80.00 by Sep 16 to
avoid possible service interruptions.

Xfinity Assistant (04:46 pm): Your recent statement is available

Lauren (04:46 pm): Billing and payments

Xfinity Assistant (04:46 pm): I can assist you with billing questions. In order to
guide you correctly, which bill can I help you with?
Lauren (04:46 pm): Xfinity Mobile

Xfinity Assistant (04:46 pm): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Lauren (04:46 pm): Payment flexibility

Xfinity Assistant (04:46 pm): Xfinity Mobile is now allowing customers to make a
partial payment on their Xfinity Mobile bill instead of having to pay the entire
balance all at once. Are you interested in making a partial payment on your bill?

Lauren (04:46 pm): No, see other options

Xfinity Assistant (04:46 pm): You may be eligible for a repayment plan, which is a
set schedule of payments to resolve your past due Xfinity Mobile account balance.
Your account would remain active as long as you make all of your payments on time.
Would you like to learn more about this option?

Lauren (04:46 pm): Yes, tell me more

Xfinity Assistant (04:46 pm): For the payment installments, you would need to use
the credit or debit card you have on file with Xfinity Mobile. Currently your card
on file ends in \"1455\" but you can change your card on file at any time by
visiting Xfinity Mobile My Account.\n\nYour regular monthly payments would continue
in addition to the repayment plan installments. If you miss any payment, you will
be unenrolled in the repayment plan and you could experience a service
interruption.\n\nIf you previously enrolled in a repayment plan with Xfinity
Mobile, you cannot re-enroll until your previous plan's balance is paid off.\n\
nWould you like to see if you are eligible for a repayment plan?

Lauren (04:46 pm): Yes, check my eligibility

Xfinity Assistant (04:46 pm): Sorry, you are not eligible for a repayment plan at
this time.

Lauren (04:47 pm): Other payment options

Xfinity Assistant (04:47 pm): Xfinity Mobile is now allowing customers to make a
partial payment on their Xfinity Mobile bill instead of having to pay the entire
balance all at once. Are you interested in making a partial payment on your bill?

Lauren (04:47 pm): Chat with an agent

Xfinity Assistant (04:47 pm): OK. I'll put you in touch with a live agent now.

Agent (04:47 pm): Hi Lauren, thank you for contacting Xfinity. My name is Akchit.
How may I help you today?

nullAgent (04:47 pm): Thank you so much for specifying your concern please be
assured let me pull up your account details and help you in best possible way.

nullAgent (04:50 pm): You're welcome.

nullAgent (04:52 pm): Yes

nullAgent (04:53 pm): :)

Agent (04:53 pm): May I know would you like to get all new iPhone 16
nullAgent (04:53 pm): Alright

nullAgent (04:54 pm): Perfect

Agent (04:54 pm): As I can check on your account you have a past-due balance of
$119.12 for Billing cycle: Jul 19 - Aug 18, auto-pay on Sep 8

nullAgent (04:55 pm): Now let me check the eligibility of the extension on your
account

nullAgent (04:55 pm): :)

Agent (04:57 pm): Please allow me another moment I am getting error to check the
extension

nullAgent (05:02 pm): Thank you

nullnull--- Conversation on 09/16/2024 ---

Xfinity Assistant (05:21 pm): Thank you for contacting us.

Xfinity Assistant (05:23 pm): Thinking about your chat with us, how likely are you
to recommend Xfinity to friends and family? Reply from 0 Not at all Likely to 10
Extremely Likely.\n\nTo return to the Xfinity Assistant, type exit.

--- Conversation on 09/17/2024 ---

Xfinity Assistant (02:12 pm): Total balance due: $115.00\nPast due balance: $80.00

Xfinity Assistant (02:12 pm): Your service has been disconnected. To restore your
service today you'll need to make a payment for your past due amount.

Lauren (02:15 pm): agent

Xfinity Assistant (02:15 pm): OK. Which service do you need help with?

Lauren (02:15 pm): Xfinity Services

Xfinity Assistant (02:15 pm): Total balance due: $115.00 \nPast due balance: $80.00
\nDue date: Oct 02, 2024

Xfinity Assistant (02:15 pm): Your Xfinity services were disconnected. To restore
your service, please pay your past due balance of $80.00 online or by calling our
automated phone system at 1-800-XFINITY.

Lauren (02:15 pm): agent

Xfinity Assistant (02:15 pm): OK. Which service do you need help with?

Lauren (02:15 pm): Xfinity Services

Xfinity Assistant (02:15 pm): Total balance due: $115.00 \nPast due balance: $80.00
\nDue date: Oct 02, 2024

Xfinity Assistant (02:15 pm): Your Xfinity services were disconnected. To restore
your service, please pay your past due balance of $80.00 online or by calling our
automated phone system at 1-800-XFINITY.
Lauren (02:17 pm): billing

Xfinity Assistant (02:17 pm): Total balance due: $115.00\nPast due balance: $80.00

Xfinity Assistant (02:17 pm): Your service has been disconnected. To restore your
service today you'll need to make a payment for your past due amount.

Lauren (02:17 pm): no

Xfinity Assistant (02:17 pm): I'm having trouble following our conversation. Please
type a message and follow the prompts presented.

Lauren (02:17 pm): agent

Xfinity Assistant (02:17 pm): OK. Which service do you need help with?

Lauren (02:17 pm): Xfinity Mobile

Xfinity Assistant (02:17 pm): Thanks, I can help with most issues, but I’ll put
you in touch with an agent if you need more assistance. What do you need help with
today?

Lauren (02:17 pm): Billing

Xfinity Assistant (02:17 pm): Your Xfinity Mobile bill is paid automatically every
month with your card on file.

Lauren (02:17 pm): Chat with an agent

Xfinity Assistant (02:17 pm): No problem. I'll put you in touch with a live agent
now.

Agent (02:17 pm): Hi Lauren, thank you for contacting Xfinity. My name is Ajay. I
see you may have questions about your Xfinity Mobile bill. Is that correct?

nullAgent (02:22 pm): Thank you for sharing your concern. As I am from the mobile
team, I have limited access, so I can connect you with the internet team for the
best assistance.

nullnullXfinity Assistant (02:30 pm): Total balance due: $115.00\nPast due balance:
$80.00

Xfinity Assistant (02:30 pm): I can help you with that. To restore your service and
avoid additional charges, please pay your past due balance or sign up for an
installment plan, which will give you the option to pay down your past due balance
over 12-months without affecting any of your services.What would you like to do?

Lauren (02:30 pm): Sign up for installment plan

Xfinity Assistant (02:30 pm): Great. Select the button below to sign up for the
installment plan.

Xfinity Assistant (02:32 pm): Thank you for contacting us.

Lauren (02:32 pm): i need to chat with agent about mobile services

Xfinity Assistant (02:32 pm): OK. Which service do you need help with?

Lauren (02:32 pm): Xfinity Services

Xfinity Assistant (02:32 pm): Total balance due: $115.00 \nPast due balance: $80.00
\nDue date: Oct 02, 2024

Xfinity Assistant (02:32 pm): Your Xfinity services were disconnected. To restore
your service, please pay your past due balance of $80.00 online or by calling our
automated phone system at 1-800-XFINITY.

Lauren (02:34 pm): Chat with an agent

Xfinity Assistant (02:34 pm): OK. I'll put you in touch with a live agent now.

nullAgent (02:36 pm): Hi Lauren, welcome back. This is Nisha, please give me a few
moments to review the conversation so we can pick up right where you left off.

nullnullAgent (02:38 pm): You're welcome

Agent (02:38 pm): Please help me with you contact number to arrange a callback with
internet team .

Agent (02:38 pm): Yes, we are still connected .

nullnullAgent (02:40 pm): Sure, please allow me couple of minutes

nullAgent (02:41 pm): You're welcome

Agent (02:43 pm): Shall I connect you to the dedicated team ?

nullAgent (02:45 pm): Hi Lauren, welcome back. This is Ashok, please give me a few
moments to review the conversation so we can pick up right where you left off.

nullAgent (02:45 pm): Welcome back, Lauren. This is Ashok. Let me go ahead and
review the previous conversation to help resolve your concern.

nullAgent (02:47 pm): Please do not worry i will sure go ahead and help you with
the same.

nullAgent (02:49 pm): How are you doing today?

nullAgent (02:51 pm): I am well, thank you for asking.

Agent (02:53 pm): Please allow me a couple of minutes while I review your account
and assist you further.

nullnullAgent (02:57 pm): Lauren, according to the account details, I see that you
owe $115.00. Your total past due amount of $80.00 is due now, and your new charges
of $35.00 are due on October 2nd. Payment is required by the due date.

nullnullAgent (02:58 pm): OK thank you for updating let me go ahead and check for
the same and help you to restore the service back again for you.

nullnullAgent (03:02 pm): Okay, do not worry. Let me go ahead and update it and get
your service up and running.

nullAgent (03:05 pm): you are welcome.

Agent (03:08 pm): Please allow me couple of minutes while i go ahead and update the
same.
nullAgent (03:11 pm): I just went ahead and updated the arrangement date for you as
2nd of Oct.

nullAgent (03:11 pm): your service will get resume in 15 to 30 minutes.

null