COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF ECONOMICS

PRACTICAL ATTACHMENT REPORT MADE ON OROMIA BANK ADABA

BRANCH

NAME TOLOSA NEGASH

ID/NO UGR 8500/12

SUBMITTED TO: ECONOMICS DEPARTMENT

SEPTEMBER 2022
ASELA,ETHIOPIA
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ABSTRACT
Generally, the Objective of this practical attachment is to assess the Oromia International Bank
to performance measurement. The extent to which Oromia International bank Is realizing it's
visions and missions and performance of the organization in relation to it's objectives. To
increase student's knowledge and enables student to compare what have learnt so far in class and
what have experience in practical attachment. To produce well qualified, self-reliant, active,
change agent and real problem solver student. In addition, the other objective is to investigate
equal participation of Adaba Oromia bank with other bank to it realizes to it's visions, mission
and objective. Not only limited to this but also emphasis the problems faced by student while
performing practical Attachment. Thus, practical Attachment suggests solutions and some of
policy implication towards reducing the problems based on finding.

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 ACKNOWLEDGEMENT
First of all my deepest thanks goes to God for his endless help and make me to stay in life to this
day and enables me to complete my internship. I am greatly thanks for my family they had been
assisted my schooling life and to give advice how can I goes with my planning activity to finish
my academic schooling in this University.Finally I would like to acknowledge all individual and
institution that have helped me materially and morally during the preparation of this paper.

ACRONYMS

OB.................... Oromia bank

OIB.................. Oromia International bank
ATM ................ automatic teller machine
IFB. .............. Interest-free bank
IFBF................. Interest free banking-financing
ECX ................. Ethiopian Commodity Exchange
SWOT................ strength, weakness ,opportunity, and threat

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Table of Contents
ABSTRACT......................................................................................................................................................... ii
ACKNOWLEDGEMENT...................................................................................................................................iii
List of acronyms .................................................................................................................................
CHAPTER ONE...................................................................................................................................................1
ORGANAZATIONAL REPORT.........................................................................................................................1
1.1. Back Ground of The Company............................................................................................................1
1.2. Cardinal issues (mission, vision, values, Objective.............................................................................2
1.2.2. Vision of the Organization...................................................................................................2

1.2.3. Values of the Organization..................................................................................................3

1.2.4. Objectives of the Organization..................................................................................................3

1.3. Organizational Structure......................................................................................................................4

1.4. SWOT analysis of the organization.....................................................................................................5
1.5. Problem Observed On The Job On Which I Were Assigned...............................................................6
1.5.1. Problem the Organization is currently facing.......................................................................6

1.5.2. Suggested solutions for the identified problem....................................................................6

CHAPTER TWO..................................................................................................................................................7
2. ACTIVITY REPORT...................................................................................................................................7
2.1. Back ground of the department............................................................................................................7
2.1.1. Objective Of the department................................................................................................7

2.2. Major duties and Responsibilities of the department...........................................................................8

2.2.1. Responsibility what a was expected from me as a member of department...............................9

2.3. Performance evaluation of my activities..............................................................................................9

2.3.1. Problem encountered me on the job and remedial measures................................................9

2.4. Problem encountered by department and suggested solution...............................................................9

CHAPTER THREE............................................................................................................................................11
3. ATTACHMENT EVOLUTION................................................................................................................11

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 3.1. Rationale of Practical Attachment...........................................................................................................11
3.2. Significance of Practical Attachment.................................................................................................11
3.3. Relevance of the organization and my activity to my study...............................................................12
3.4. Applicability of the theory and others in class on practical work environment.................................12
CHAPTER FOUR..............................................................................................................................................13
SUMMARY AND CONCLUSION...................................................................................................................13
4.1. CONCLUSION OF MAIN FINDINGS..................................................................................................13
1.1 RECOMMENDATION.....................................................................................................................13
Reference............................................................................................................................................................14

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 CHAPTER ONE

ORGANAZATIONAL REPORT

1.1. Back Ground of The Company

Oromia International Bank S.C. (OIB) was established in accordance with the pertinent laws,
regulations and the 1960 Commercial Code of Ethiopia, by the Monetary and Banking
Proclamation No. 83/1994 and by the Licensing and Supervision of Banking Proclamation No.
592/2008. Accordingly, on September 18, 2008, OIB obtained a banking business license. At the
time of its establishment, OIB’s authorized capital was 110 million birr), saurpassing the
minimum capital requirement by 35 million Br. OIB began operation on October 25, 2008 by
opening its first branch at Dembel City Center, named Bole Branch. Now, the Bank’s branches
reached more than 300.OIB has grown its paid up capital to Birr 3 Billion.Oromia International
Bank rebrands itself to ‘Oromia Bank’ changing its trade mark as well as its name. Oromia
Bank rebrands with excellence in mind. The bank reveal its updated name and new trade mark
on Thursday December 2, 2021at Sheraton Addis luxury hotel with the presence of senior
government officials including Yinager Desse, governor of the National Bank of Ethiopia,
Shimels Abdissa President of Oromia Region, Adanech Abebie Mayor of Addis Ababa as well
as chairman and president of the bank.

The bank has been using its name and trade mark for the last 13 years ever since its
establishment in 2008. The bank took the past 20 months in re-branding its traditional logo to the
new one which imitates a picture of a horse, and the bank’s president, described the logo as an
image that “represents all,” as the bank strives to reach upward in promise, outward in
friendship, and forward in confidence.

. “Making the logo and trade mark more attractive and simple is also a reason behind the newly-
to-be- unveiled adjustments. We focus on operational excellence and ground of typical sparkling
culture of identity for reputation through which the bank is well known by others,” he
added.Including introducing Interest Free Banking-Financing (IFBF), the first of its kind to be
launched by a private bank in Ethiopia, Oromia bank ticked out in full gear introducing new
bank products to reach the unbanked society. Currently, the bank has more than 270 branches
over the country including the capital.

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 1.2. Cardinal issues (mission, vision, values, Objective
1.2.1. MISSION:

 We are committed in providing full-fledged and best quality commercial banking

services within the pertinent regulatory requirement with due diligence to sustainable
business while empowering the missing middle and discharging social responsibility
by engaging highly qualified, skilled, motivated and disciplined employees and state-
of-the- art information technology, adding real value to the shareholders’ interest and
win the public trust
 Use human resource and up to date technologies to maximize stock holders value.
 "We root our foundation in communities to provide banking solution that create
customer experience with emphasis to cooperative and agro based businesses through
proper". We are committed in providing full-fledged and best quality commercial
banking services within the pertinent regulatory requirement with due diligence to
sustainable business while empowering the missing middle and discharging social
responsibility by engaging highly qualified, skilled, motivated and disciplined employees
and state-of-the- art information technology, adding real value to the shareholders’
interest and win the public trust.

SERVICES: the experience of our customers through best quality commercial banking services
coupled with convenience, simplicity and transparency.

EMPOWER: the missing middle to maximize their benefits and it’s vital for the betterment of
society. We uphold corporate citizenship by engaging highly qualified, skilled, motivated and
disciplined employees.

INSPIRE: people to grow with greater confidence, persistence, endurance and tenacity.

1.2.2. Vision of the Organization

 To be the first choice bank.

1.2.3. Core Values of the Organization

Integrity we value:-

 Qualification of being honest, fair, disciplined and open

 having moral uprightness and doing what is right.
Customer satisfaction we:-

 Strive to provide quality customer service/product.

 Respect client understand their and want and do the best to fulfill their requirements.
Learning Organization-we:-

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  Facilitate learning and continuously transform our selves.
 Learn from new knowledge in to action.
 Learn from our experience
 are adaptable to change.
Team work:-we

 Work together for common purpose.

 are one team
 have a commitment to common vision.
Cost Consciousness we

 Are careful about spending.

Concern for Community-we

 take commitment to support the community.

 Utilize Socio cultural attributes of the communities.

1.2.4. Objectives of the Organization

Every organization is established for their own objectives. To achieve they have to work hard
and follow up effectively.

Oromia bank has the following Objectives:.

 To have broad ownership base and diversified ownership structure.

 To be the first Bank of its kind in the country.
 To smoothly operate banks banking solution in domestic process.
 To have a singles sources of reference to performers.
 To give social and cultural values oriented service
 To provide efficient and quality service to it's customer.
 To be first private bank in the country established with big paid _up capital of the time.

1.3. Organizational Structure

Organization Structure is the most important part for office to achieve it's objectives and
missions.

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 BRANCH
MANAGER

Customer service
manager

Customer Accountants Auditor Chief casher

service officer

How the Organization is organized to achieve objectives and mission?

All departments in this organization are related to each other .The other department can control
the activity of other .Also on their daily activities they must report to the body which control
each department. Also they control each other to minimize the problem on job, to be fair and
acceptable by every department. To achieve the objective and mission they obey responsibility
for the job given to all departments .

1.4. SWOT analysis of the organization

Strength Observed On the Job On which I were Assigned.

 Strong corporation between management and employees

 Being nearest to society
 Good ethical conduct staff
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  The organization makes good relationship with other local banks and foreign banks
 Having different categories of customer saving account depend on age and gender
 It update with technology
Weakness Observed On the Job Which I Were Assigned

 There is no different service given for workers.

 Inefficiency quality of some workers.
 Problems of networking system.
 To open book more workers got to different places in city but few of them get
customers.
 some society have low information about banking system.
 Some workers of the bank not give service to the customer properly
 Weak information and file management of some workers
 Sometimes there is big connection problem that makes customer angry
 There is some inefficiency material like chair tables and computers for trailing staffs

Opportunity of the organization

The Oromia international bank Adaba branch has many numbers of customers and big
market opportunity because:.
 there is a few banks in Adaba town and it found good area which customers easily
get.
 The development of infrastructure and investment in the country play great role for
the bank.
 Steady and fast growth of population is good opportunity for increase bank customer.
 Availability of qualified work force in the market
 Development of information technology

Threat of the organization

If the organization follows the current organizational structure for the future may face the
following challenges.

 Volatility of currency
 Competitors share of the market (entrance of new private banks and public bank in to
the market)
 Poor credit culture and know how about banking and its service within the society
 Spread of disease decrease the number customer of the bank

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 1.5. Problem Observed On The Job On Which I Were Assigned
There are problems that affect the department and problem encountered me on the job.

1.5.1. Problem the Organization is currently facing

 The primary problem regarding the historical back ground of the organization.
This problems rises due to lack of organized and return document in the
organization
 Lack of superior service quality
 High competition from aggressive expansion of private financial institution
 Wastage of resource like use telephone line for personal call repeatedly
 Inefficiency of office materials like computers ,furniture and others when compared
to the number of customers
 File management and documentation improperly among some workers.
 There is inefficiency of employer.

1.5.2. Suggested solutions for the identified problem

The possible solution I suggested for such problems are the following.

 It should full fill all the necessary materials which are technologically improved to
facilitate its service
 The organization should have provide a quality service for its customer to being a
good competitor in the market
 The organization appraisal system should be based on efficiency and effectiveness
that means
 Resource consumption way should be wise and manageable.
 To solve the problem a lack of data about historical back ground of the organization, I
gather some information from head office and try to document with the help of my
supervisor.

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 CHAPTER TWO

2. ACTIVITY REPORT
2.1. Back ground of the department

Background of customer Account and transaction service officer department

 All departments in this organization are related to each other .The other department can
control the activity of other .Also on their daily activities they must report to the body
which control each department. Also they control each other to minimize the problem on
job, to be fair and acceptable by every department. To achieve the objective and mission
they obey responsibility for the job given to all departments .let as see the role of
Customer service officer department.
 The customer service officer report the daily activity to the A/senior customer service
officer. Customer service officer department is one of the the sectors of Oromia Bank
Adaba branch. It perform it's duties responsibility by setting specific and feasible goals
and objectives which support to spend up customer satisfaction and profit maximization
of the bank.

2.1.1. Objective Of the department

 To ensure standardization and uniformity in the customer service process.
 To smoothly implement and integrate banking solution in retail banking operations of
customer service process.
 To have a singles sources of reference to performers.
 To determine duties and responsibilities that each employee at all level in the customer
service process.
 To provide efficient and quality service to it's customer.

2.2. Major duties and Responsibilities of the department

1) Account opening:-there are many types of accounts those are:

Saving account- is interest bearing deposit opened by legal and physical person, organization and
association.

It has many categories such as:

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a. Ordinary saving account.

B .Sinqe-women's saving account

c.Youth Saving account.

d. Gamme-Junior account.

e.Special Saving account.

f. Non-Interest bearing saving account.

Demand/Checking account - It consists

A.Ordinary demand deposit account-It is current or checking account which is a non -interest
bearing.

B.ECX(Ethiopian Commodity Exchange) related demand deposit account:-Special pay in or pay

out account for the member of the ECX to facilitate the trading of commodity of ECX.

C.special demand deposit account-It is a checking account which bears interest less than the
minimum interest rate of saving account.

Fixed time deposits- a type of account deposit is received at certain period of time without
movement a minimum of three month and attracts higher interest rate than other.

Other deposit it (such as interest free banking deposit it product)

2) Duties related to cash

 Cash withdrawal
 Cash deposit
3) Telegram. that means send outgoing message and receive incoming message from other
branch.

4) Handling foreign exchange:. exchange of other currency into birr

5) Checker activity:. Means checking daily tickets which are filled and written manually ,by
comparing the information and balance existing in the computer system.

2.2.1. Responsibility what a was expected from me as a member of

department.
 As department member I also have the responsibility to performing the activities of the
department. Based on those general activities ,I perform the following specific activities
as an apprentice ,when I was participating in Oromia Bank of Adaba branch.
 I participated in different writing and typing activities that help for customer service.
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  I accomplish a give work punctual and honestly by obeying the rules and regulations of
the department.
 During my work time I give different service for department and customer by opening
account for more than 27 customers by supporting employees.
 I also check the name ,date, and signature of the customer to be filled properly.
 I fill different forms by helping customers.

2.3. Performance evaluation of my activities

Since this practical attachment is prepared to improve skill and knowledge of student, I try to accomplish
on time. When I evaluate my performance based on activities I performed and over all suggestion and
recommendation that I obtained from my supervisor, my staff member and customer I get myself in very
good position. I said this because of I have done punctually, properly and honestly what my supervisor
and other member of the department told me. Generally, I try to perform well my activity in the
organization as member of customer account and transaction service department.

2.3.1. Problem encountered me on the job and remedial measures

There are so many problems that I face during my practical Attachment.

some of the problem are:.

 There are problem of network system

 The bank for the time they have no ATM card .so by the time more customer properly to
aid it's difficult.
 Lack of access to organizations data.
 Lack of experience how to apply what I have learned and working in the organization.
 There is a problem of conduct of employees or staff.
 The problem of adopting new environment or working condition.

2.3.2 The remedial measure I have taken for the problem encounter on the job
For the above mentioned problems, I used the following solutions.

 By gathering the information of the organization from senior employees, supervisor and head
office.
 I try to developing my experience by sharing knowledge from employees of the organization.
 For The problem of behavior I try to approach by differentiated what they like and dislike.
 For new environment I was try to know and adapt new things from time to time as a condition.

2.4. Problem encountered by department and suggested solution

 There are some problems encountered by department which on my activities of 20 days.
Some of these problems are from the Organization and some are from customer.
The problem from Customer service officer department are:

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  They are problems of lack of seats, lack of user(access).
 There is big connection or network problem . problem from customers are:. Some
customer's don't care about criteria's to be fulfilled properly rather than looking only
about the service.
 Some of them don't sign on the ticket and some signature on the ticket and on the book
are different.
 No correct order of Sender name which is difficult to serve customer.
 Some of them bring incorrect Account which the system is not read.
 Some of them bring Account of other bank. etc
Remedial Solution I have taken
By using the user of my friend I have done my activities with my friend

 I worked more time by standing for the lack of seats

 Through Customer I have told to them to fill criteria properly.
 I have told to branch manager to find solutions how customer fill all criteria.

CHAPTER THREE

3. ATTACHMENT EVOLUTION
3.1. Rationale of Practical Attachment
The practical(field )attachment is a practical exercise for the students. Us the student I also
willing to be attached to one relevant institution / organization that is Oromia bank for a period
of twenty days. The main rational of summer attachment is to bring desire result in countries
development, by improving analytical ability of students and familiarize with working environment.

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3.2. Significance of Practical Attachment
The purpose of practical attachment is to give the students a practicum opportunity that will gain
and exchange experience. the periods of my work time a also get some knowledge about the
organization such us:.

 To be able to link and examine the applicability of the theoretical knowledge into the
organization context.
 To train to be acquainted with analytical abilities in project/institutional analysis.

 To know and assess the approaches, policies and strategies applied in the organization
(using SWOT analysis ).

 I also Exposing to demand and challenges of the work place

 Gaining of practical experience
 Gaining of working eithics
 I also get or acquire self relance skills .

3.3. Relevance of the organization and my activity to my study

Oromia International bank have so many relevance with what I was studies in my
department.From that

 The bank have yous Economic concepts during transferring foreign transfer fund
between branches.
 the bank have worked as customer want by opening deferent types of book account .so
that more people come to bank and open book and more people save their money.

3.4. Applicability of the theory and others in class on practical work environment
Some theories which are applicable when I conduct this practical attachment are the following.
 The theories of microeconomics for showing how to maximize profit and creating customer
satisfaction
 .During Cash Transfer between branches and Heads Office:.when branches have excess cash as
compared to their limits of holdin braches themselves can transfer cash from excess of cash to
shorteges of cash.
 The theories of principle accounting used to prepare workers payroll
 The theories of international trade used to show exchange of currency.
 From English point of view we can get how to write report correctly and fluently.

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Major problem that I faced during the attachment

Eventhough I worked my Practical Attachment, there is so many problem that I face in twenty
days.some of the problem are

 Insufficient of capital to fill full all protocol of bank want .

 The Place of bank opened was so far from my home place so to arrive on time it
difficult.
 The bank manager was not so interested to tell me what I want to know so many the bank
operations.
 Many workers on the bank specially who's worked in the customer Account and
transaction service department have no so many knowledge about the bank.

Suggested solution and way forward for Attachment

some suggestions solution and way forward for Attachment I have takens are:.

 To solve transportation problem I try to wake up early .

 The organization should give the opportunity for students to participate in a given activities freely in
order to improve their knowledge and producing self-confident professionals.
 I asked my supervisor and senior employees in addition to some information to I get from head office
 By asking other workers who worked in other department of the bank I get some
knowledge
 By asking Manager as I use what I have as protocol and etc.

CHAPTER FOUR

SUMMARY AND CONCLUSION

Summary of the Overall Observation

This practical attachment contains information ; include introduction, background of the
Organization, Cardinal issues, goals of the Organization, Organization structure, etc. and
background of Oromia bank Adaba branch.The office is standing for promoting gender
mainstream ing, women empowerment and respecting women and child right.
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4.1. CONCLUSION OF MAIN FINDINGS
When I conclude this report,the students can be learned so many things from this practice about
theoretical education and real world practical works. So as a student I learned many things that I
mentioned above in the reports.In general,I gained some experience due to this practical
attachment such as how to work in cooperation with other,etc. The main problem I found,society
have low information about banking system, negative attitude of society towards the term bank
and Department.Lack of Information and lack of enough time are other problem.However;I tried
to do my best in order to do my best in order to overcome or give related solution to those
challenges.

RECOMMENDATION
While doing my practical Attachment, I observe some issues in the organization. Therefore; I
would like to suggest on some issues that I Observed during accomplish my practical Attachment
in West Arsi district at Oromia bank of Adaba branch.

The following are the possible recommendations for the advancement of the bank.

 The bank has to ask concerned body to get enough networks that help to provide proper
service for customer.
 The inefficiency of material like chair, Table can be solved by increasing the availability
of such materials on department.
 initiation and capacity building for employees.
Finally, I would like to suggest to Oromia bank of Adaba branch have to work properly to
achieve their goals and also to address other problems by working in cooperation with other
government Al and non- governmental organization.

Reference
From written document in the bank
Gathering from different source
https://www.oromiabank.com/
From employee of the bank

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