MANOJ KUMAR
Current Location India ♦ +91-8123050472 ♦ [email protected]
PROFESSIONAL SUMMARY
Certified Business Analysis Professional (CBAP®) with 3.5 years of Techno-Functional experience as a
Business Analyst, System Analyst, Scrum Master, and Manual Tester. Gained comprehensive
knowledge of Business Analysis through a Post Graduate Program, building confidence in Data
Visualization, Machine Learning, and Data Analysis. Adept at playing key roles throughout project
lifecycles, including Project Initiation, PO, BA, QA-UAT, Project Coordination, User Training, and
Production Support. Seeking a challenging role to leverage my skills and experience, contributing to
impactful solutions and progressive career advancement.
CERTIFICATIONS
1.Masters Program - Business Analyst : Simplilearn Certified in collaboration with IBM - 2024
Certified Business Analysis Professional (CBAP®)
Agile Scrum Master
Tableau Training
Data Analysis and Visualization with Python
Mathematical Optimization for Business Problems
Business Analyst Capstone
Harvard Business Publishing Case Studies for Business Analysis
WORK HISTORY
Business Analyst Internship, 06/2024 - 12/2024
Learnbay – Bengaluru
Demonstrated a strong understanding of statistical analysis, data visualization, and programming
languages such as Python and SQL.
Conducted in-depth data analysis using Excel and Power BI to identify trends in customer behavior,
resulting in a improvement in customer retention strategies.
Participated in Agile meetings to gather user stories and assist in sprint planning for a software
development project.
Business Analyst/Software Tester, 02/2021 - 05/2024
Webhelp – India
3.5 years of experience in IT industry, involved in Business analyst/Software Testing.
Analyze the change request raised by client and prepare detailed BRD/BRS and convert the business
requirements into Functional requirement/ System Requirement and maintained Traceability Matrix.
Work with business stakeholders to identify required changes & facilitates the design of integrated
solutions from the prospective of process, technical & organizational.
Manage the administration of Change Request, Production Issue, Work Request and Issued Tickets.
Handling and resolving Production Issue from.
Proficient in Manual Testing and Automation Testing Tools.
Well Acquainted With Software Development Life Cycle.
Customer Service, 02/2018 - 01/2021
Teleperformance – India
Responded to customer inquiries via Email, and chat, maintaining a high level of professionalism.
Resolved customer complaints and issues, ensuring a positive customer experience.
Assisted in training new customer service representatives, improving team efficiency.
Consistently met or exceeded performance metrics, including customer satisfaction scores and response
times.
PROJECTS
1.Customer Segmentation and Market Analysis for E-Commerce Platform
Role: Business Analyst
Technologies Used: Excel, SQL, Tableau
Project Description: Worked with a cross-functional team to analyze and optimize the customer
segmentation process for a growing e-commerce platform.
Gathered and cleaned customer data from various sources (website analytics, transaction databases)
using SQL and Python.
Ensured data quality by identifying missing values, outliers, and inconsistencies.
Applied clustering algorithms to segment customers based on purchasing frequency, average order
value, and browsing habits.
EDUCATION
Bachelor's: Computer Science & Engineering , 2020
R.K.D.F Institute of Science & Technology - India | CGPA : 7.18
Intermediate
B.N.M.V College - India
TECHNICAL SKILLS
Ms-Visio, Ms-Excel, Share Point, MS Projects JIRA, Sprint Cycle, Sprint Planning
Daily standup, Sprint Review, Sprint retrospective Scrum Board, Burn Down chart, User Stories,
Epic.
ProductXpress (PX) – Product Implementation QC (12.01), Postman, Bugzilla, Mantis, Test
Tool Link.
Tableau, My SQL, windows, Outlook, drow.io
ADDITIONAL INFORMATION
Languages : Hindi & English.
Soft Skills : Clint Handling Skills, Communication Skills, Problem Solving Skills, Analytical Skills,
Leadership Skills, Presentation Skills, Requirement gathering.
