READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible within
the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your test book.

PART5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (8), (C),
or (D) on your answer sheet.

101. The event coordinators have presented ------­ 105. The main business-------for Bailey Furniture
proposed budget to the manager. recently opened another branch in San Diego.
(A) them (A) competes
(8) their (B) competitively
(C) themselves (C) competitiveness
(D) theirs (D) competitor

102. All airlines in Chicago can resume------- now 106. Ms. Nelson's coworkers spoke------- about
that the storm has passed. her many achievements at the retirement party.
{A) operated (A) admire
(8) operations (B) admiring
(C) operator (C) admired
(D) operable (D) admiringly

103. Mr. McCarty thanked the sound editor------­ 107. The television show Auctions in Action ------­
making the requested adjustments so quickly. appeared on Channel 3 before moving to its
(A) by current network.
(8) as (A) originally
(C) for (B) partially
(D) of (C) thoroughly
(D) perfectly
104. The open house event at Maddock Apartments
will------- potential renters into the building. 108. The Hennison Footwear customer service
(A) greet department------- sending items by registered
(B) reach mail rather than standard mail.
(C) offer (A) prefer
(D) bring (B) preferring
(C) preferable
(D) prefers

TOEIC CẨN ĐÌNH

109. The drawers of the newly purchased cabinet 115. Curtains from Metton Furnishings are ------­
are not as ------- as the previous one's, so it stylish and useful for blocking light.
can hold fewer files. (A) some
(A) deep (B) either
(B) deeply (C) both
(C) deeper (D) each
(D) deepest
116. ------- the parade route runs through the
110. Patricia Davidson selects the clothing options center of town, several road closures will be in
for the news anchors ------- deliver the nightly effect.
report. (A) Despite
(A) whichever (B) Because
(B) who (C) Whenever
(C) whenever (D) Around
(D) what
117. Theatergoers are not permitted to use any
111. The Memphis Art Museum will not ------­ recording devices ------- the performance.
its visitors to take flash photographs of the (A) still
artwork. (8) just
(A) enter (C) now
(B) contain (D) during
(C) create
(D) allow 118. The latest ------- of the medical journal
featured some controversial findings.
112. Cruz Consulting promises financial ------- to all (A) edition
of the clients that follow its advice. (B) development
(A) secured (C) attempt
(B) securely (D) brand
(C) secure
(D) security 119. The medication must be stored ------- the
suggested temperature range or it could lose
113. Presenters who did not have time to share its effectiveness.
their work will be reassigned to the ------­ (A) upon
week's meeting. (B) within
(A) entire (C) into
(B) astounding (D) except
(C) following
(D) possible 120. Of the three marketing plans that were
presented, the client chose the one that was
114. Comment cards are given to all restaurant most -------.
patrons so they can give ------- about the (A) aggressiveness
service. (B) aggressively
(A) reference (C) aggressive
(B) feedback (D) aggression
(C) attention
(D) permission

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TEST 03 71
121. Board members were told about the shipping 126. When customers make returns, the items
error but did not want to handle the ------- are sent to the ------- warehouse among the
until they had further information. department store's three storage facilities.
(A) degree (A) nearer
(B) matter (B) nearest
(C) merit (C) nearness
(D) series (D) near

122. Ms. Olivier took the time to ------- the donor 127. At Huntington Inc., ------- the highest-rated
list for the fundraiser to include last-minute products are regularly reviewed for possible
contributions. improvements.
(A) revise (A) other
(B) promote (B) away
(C) remove (C) yet
(D) assist (D) even

123. Now that a filter has been installed, the water 128. The carpet for the living room was delivered
from the main tap is ------- safe to drink. just as the contractor -------_the square
(A) presumably footage of the area.
(B) presume (A) was measuring
(C) presuming (B) has measured
(D) presumption (C) has been measuring
(D) will have measured
124. The head chef decided to keep the same
lunch specials ------- the kitchen ran out of the 129. After the air conditioner broke down, the high
necessary ingredients. temperature on the third floor was almost
(A) furthermore ------- for employees.
(B) until (A) imperative
(C) whereas (B) resistant
(D) beyond (C) unbearable
(D) faulty
125. At the event, the author gave a brief speech
to audience members, ------- them to get their 130. The ------- food production facility on Kylar
books signed. Street has taken on a new function and is now
(A) welcome a popular dance studio.
(B) welcomes (A) practical
(C) welcoming (B) displayed
(D) welcomed (C) former
(D) identified

TOEIC CẨN ĐÌNH

 PART6
Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four
answer choices for each question are given below the text. Select the best answer to complete the text.
Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

To: Kendra Caster <[email protected]>

From: Benjamin Myers <[email protected]>
Date: November 16
Subject: Haircare supplies

Dear Ms. Caster,

Thank you for being a loyal customer of MTM Haircare for the past few years. -------. According to the
131.
agreement ------- us, MTM is responsible for shipping a set order of goods to your hair salon every month.
132.
Nevertheless, we are making some changes that I think you should be aware of. Although there is no change
in prices or contents, you'll notice in your next shipment that we have changed the packaging to be more
------- responsible. All bottles are now made from recycled plastic, and they can, in turn, be recycled again.
133.
I ------- the opportunity to hear your opinions on the change. Please feel free to e-mail me anytime.
134.

Sincerely,

Benjamin Myers

131. (A) The samples that you sent were impressive. 133. (A) environmentally
(B) The style trends are always changing (8) legally
rapidly. (C) equally
(C) Each box contains its own contents list. (D) potentially
(D) We are honored to be your exclusive
supplier. 134. (A) have been valued
(B) would value
132. (A) until (C) valued
(B) between (D) am valuing
(C) since
(D) throughout

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TEST03 73
Questions 135-138 refer to the following announcement.

Announcement for all McIntosh Insurance employees:

From July 1, McIntosh Insurance will change the way that requests for company cars are handled. From
that date, employees must inform the administration department of their ------- to use a company car at
135.
least three working days in advance. Receiving advance notice will help us to ensure that the cars are fully
fueled and cleaned b£;ifore use.-------. Should you need a vehicle
· ------- and one is not available, you may
136. 137.
be eligible to receive reimbursement for taxi fares. This would apply in cases of client transportation,
- 1-38:-
simply needing to attend an off-site meeting.If in doubt, more information is available from Jennifer Tulson.

135. (A) ability 137. (A) cautiously

(B) sense (8) eagerly
(C) intent (C) extremely
(D) routine (D) suddenly

136. (A) Sharing cars can reduce air pollution. 138. (A) nowhere
(B) The request form has already been (8) not
completed. (C) never
(C) It also assists in keeping track of the fleet. (D) nor
(D) We value the safety of our staff members.

TOEIC CẨN ĐÌNH

Questions 139-142 refer to the following letter.

Henry Shaffer
391 Moline Street
Lacon, IL 61540

Dear Mr. Shaffer,

It was a pleasure to meet you at last week's interview for the in-house graphic design position at Nacex
Publishing. Everyone on the hiring committee enjoyed ------- the work in your portfolio. It was a difficult
139.
decision, but we hired another job candidate.

-------, we often have a need for graphic design work on a freelance basis. You indicated that you have
1 40.
spent a lot of time working with photo editing software. A -14 �- like this is exactly what we are looking for,
1
as we usually require last-minute adjustments shortly before publication. If you are interested in this work,
please sign and return the enclosed contract. -------. I look forward to hearing from you soon.
142.
Warmest regards,

Lois Wiley

139. (A) browsed 141. (A) skill

(B) browse (B) program
(C) browsing (C) trust
(D) browses (D) motivation

140. (A) Once 142. (A) Management experience is a major

(B) However advantage.
(C) Otherwise (B) A new magazine will be launched later this
(D) Namely year.
(C) Your photo has been posted to our
homepage.
(D) The terms are standard for all freelancers.

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TEST 03 75
Questions 143-146 refer to the following article.

Breakthrough at Ocello Labs

MANCHESTER (14 August)-ln a recent press conference, Ocello Labs confirmed that the company has
developed a ------- to minimize the negative effects of sun damage.
143.

Ocello is a producer of a range of pharmaceuticals, and it has been conducting research for decades.
-------. They are carrying out a mission to create medicines that improve the quality of life for consumers in
144.
developed countries.-------, its nonprofit branch supplies medical goods to developing nations.
145.

"This breakthrough ------- Ocello as an industry leader. It is only a matter of time before Ocello becomes a
146.
household name," said CEO Helen Demers at the press conference.

143. (A) treated 145. (A) In addition

(8) treating (8) Above all
(C) treatment (C) Of course
(D) treatable (D) For example

144. (A) It cannot avoid layoffs during economic 146. (A) solidifying
downturns. (8) solidified
(B) It has two hundred scientists on its payroll. (C) will solidify
(C) More information is available from your (D} to solidify
doctor.
(D) Some of the ingredients may cause side
effects.

TOEIC CẨN ĐÌNH

 PART7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best
answer for each question and mark the letter (A), (8), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following advertisement.

Rowan Wheels

Austin's most popular supermarket, Rowan Supermarket, is

pleased to launch its new food-delivery service-Rowan Wheels.
Customers may shop for groceries online and have them sent to
the address of their choice at the touch of a button. The items will
be collected from the Rowan Supermarket branch closest to the
delivery address.

Customers within the city limits will be charged a flat delivery fee
of $3.50, and those living in the surrounding towns should check
our Web sites for ·rates outside of Austin. Please note that this
service can only be used on purchases of thirty dollars or more.

147. What is suggested about Rowan Supermarket? 148. What is required for customers who use a new
(A) It is available in Austin only. service?
(8) It gives customers online discounts. (A) Spending a minimum amount
(C) It has multiple locations. (8) Using a credit card
(D) It does not provide deliveries on weekends. (C) Confirming an address by phone
(D) Joining a loyalty club

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TEST 03 77
Questions 149-150 refer to the following article.

Paradise Lumber Grows Its Customer Base

Paradise Lumber has recently announced its intention

to launch its first-ever lumber shop. The site, which will
feature 14 types of lumber, will sell this wood and wood­
related tools to individuals. Previously, the company
provided lumber directly to a network of 20 suppliers and
construction companies.

The shop will be located in the popular suburb of Waverly

Hills. Its target demographic will be homeowners working
on do-it-yourself projects. The company hopes to generate
6 million dollars in revenue in the first year. Goods will
.{
f_;_'.
mainly be supplied by the business's nearest lumber mill in

t,
Creston, which is the largest of the company's eight mills in •_
operation.

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149. What is the main topic of the article? 150. How many lumber mills does Paradise Lumber
(A) Trends in the construction industry run?
(B) Factory job opportunities (A) 6
(C) A retail store opening (B) 8
(D) A shortage of lumber (C) 14
(D) 20

78 '1ffPI !a:QJ iff:! 1 OOOX11 2 RC TOEIC CẨN ĐÌNH

Questions 151-152 refer to the following text message chain.

I.
Stewart Mahoney [1 :08 P.M.]
Kimberly, you've been assigned to assess Harlan Office
Complex this week, right?

Kimberly Porter [1:11 P.M.]

Yes, I'm here right now. I've checked the first two floors
already. I think I'll need another two hours here, and
n
then I can write my safety report.

Stewart Mahoney [1 :12 P.M.]

The owner, Dave Lieberman, wants to know right away
what score the building has received, as he needs it for
a loan application.

Kimberly Porter [1:14 P.M.]

He's at the top of my list. I have his contact information
on hand.

151. Who most likely is Ms. Porter? 152. At 1:14 P.M., what does Ms. Porter suggest
{A) A building inspector when she writes, "He's at the top of my list"?
{B) An interior designer {A) She had to postpone a meeting with Mr.
{C) An office manager Lieberman.
(D) A bank teller (8) She was impressed with Mr. Lieberman's
performance.
{C) She will send a report to Mr. Lieberman
first.
{D) She thinks that Mr. Lieberman would do a
good job.

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TEST 03 79
Questions 153-154 refer t o the following e-mail.

To: David Jennings

From: Ace Shuttle Service
Date: September 15
Subject: Ticket #058609

Dear Mr. Jennings,

We have an important message regarding your shuttle journey to LAX Airport on September 17. Due to road
construction, there is a minor change to your journey, as below:

Date Pick-up Location Pick-up Time Drop-off Location Estimated Arrival

Original Booking Sept. 17 Paloma Hotel 9:05AM. Terminal 6 10:10AM.

New Booking Sept. 17 Paloma Hotel 9:15A.M. Terminal 6 10:30A.M.

Should you need to cancel your ticket, please call our customer service hotline at 1-800-555-4973.

Handbags, laptop bags, and small suitcases can be brought onto the bus: Large bags will be stored in the
compartments under the bus. To avoid confusion for these items that will be out of your possession during the
journey, please attach a luggage tag with your name printed in bold letters.

153. Why was the e-mail sent? 154. What is mentioned about large luggage items?
(A) To introduce a new service (A) T hey cannot exceed a certain weight.
(8) To assign a seat number (8) T hey w ill incur an additional fee.
(C) To update a schedule (C) T hey should be labeled clearly.
(D) To request a pay ment (D) They must be kept unlocked.

80 iff:PI !a.Qj �� 1000•il 2 RC TOEIC CẨN ĐÌNH

Questions 155-157 refer to the following e-mail.

To: Franco Martinez <[email protected]>

From: Lynette Shaw [email protected]>
Date: February 26
Subject: Floral Arrangements

Dear Mr. Martinez,

I have received your e-mail request for floral arrangements for Ersel Inc. We can certainly make
the deliveries on the dates requested. - [1] -. However, the totals you calculated in your e-mail
are incorrect. - [2] -. It seems that you are using the rates from last year's catalog. We have
increased our prices since then to cover the changes in the cost of supplies as well as keep our
wages competitive.

As you are requesting flowers for a retirement party, a client luncheon, and an award ceremony,
we will honor the old prices for this time only. I will process this as a bulk order, and the total
will be $1,250, as you mentioned in your e-mail. Please let me know whether you need a separate
invoice for each event or if it's more convenient for these to be billed together. - [3] -. Once I
have that information, l will send the invoice right away by e-mail. Additionally, I will mail you a
new catalog with the most current information. - [4] -.

Sincerely,

Lynette

155. What problem does Ms. Shaw mention in the 157. In which of the positions marked [1], [2], [3],
e-mail? and [4] does the following sentence best
(A) Some requested items are out of stock. belong?
(B) A delivery address contained an error. "Please use it as a reference when placing
(C) Some prices were out of date. future orders."
(D) The customer did not provide enough
notice. ( A ) [ 1]
(B) [2]
156. What is suggested about Mr. Martinez? (C) [3]
(A) He intends to retire from his current job (D ) [ 4]
soon.
(B) He is planning three events for Ersel Inc.
(C) He sent a deposit of $1,250 to Ms. Shaw.
(D) He has placed many orders with Sunshine
Flowers before.

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TEST 03 81
Questions 158-160 refer to the following information.
, ., / .,,.y,,,,/,/''' ' ' ' ' ' ' '
/

Lapierre Club Membership

The Lapierre Club is Seattle's most prestigious business organization, focusing on

contributing to the professional development of our members, providing networking
opportunities, and influencing public policy. - [1] -. We accept members from all fields,
but financial professionals and business owners would benefit most from membership.

The club accepts new members once per year, with an application period of January 10 to
February 5. Applicants must meet all of the eligibility criteria in order to submit an
application. Associations with prominent businesses will work in your favor, as will
recommendations from other members. - [2] -. You must manage at least five other
people in your current role in order to be considered.

We will hold an open house event on January 5 for those who are interested in joining the
club. This is an opportunity to meet some of our members, learn about our organization,
and get your questions answered. You can also get tips on preparing your application.
- [3] -. Please note that the annual membership fee of $2,500 is due upon acceptance of
a membership offer. - [4] -. Current members who refer new applicants can get $100 off
their fee per person (up to $300).
/•
/
L-B�-'�'- ±A:/2:.:ii{ :.:..,;..,;.r.;...-.;we--s9 r- "-�6.Cv'-aA--"�'• "�' · _\.! , :' ..-:. >'..:/'. "'◊"':60�_6'?�·i'--?:�-'� },'.-;;:A����

158. What is indicated as a requirement for joining 160. In which of the positions marked [1], [2], [3],
the Lapierre Club? and [4] does the following sentence best
(A) Having a degree in business belong?
(B) Owning a business in Seattle "Participation in this prestigious group can be
(C) Attending an open house event
a valuable asset to career building."
(D) Being in a management position
(A) [1J
159. According to the information, how can (B) [2]
members receive a discount on fees? (C) [3]
(A) By volunteering at the club's events (D) [4]
(B) By making the payment in advance
(C) By signing up for an extended membership
(D) By enrolling others in the club

TOEIC CẨN ĐÌNH

Questions 161-163 refer to the following article.

Keeping Finances Fit book far in advance just to get a spot. With
Assembl y-360, they have more options
LITTLETON (August 14)-Man y fitness available," said Tremblay.
facilities have multiple classrooms for group
So far, Iron Gym already has had over twenty
activities. However, as classes are not
bookings through the program. Tremblay has
scheduled around the clock, these rooms
invested in tables and chairs that can be set
often sit empty for a large proportion of the
up and taken down quickly, converting the
day.
room from- a workout space to a meeting
Some gym owners are looking for ways to . room. In addition, the padded walls provide
make these spaces useable so that they can excellent soundproofing so that meeting
generate income even when fitness classes attendees are not. disturbed by the other gym
are not being conducted. Theo Tremblay, the sounds. To further improve the experience of
owner of Iron Gym, has recently launched a meeting participants, Tremblay provides hot
new program called Assembly�360. Through coffee and tea along with some popular
the program, groups in the area-such as snacks as part of the service.
community clubs and small businesses-can
"I was worried about the atmosphere of this
rent the unused classrooms on an hourly_
space," said Marsh Wilson, who held a
basis for meetings and training events.
meeting at Iron Gym last week, "but J'.was
"There is a significant lack of public meeting· pleas_antly surprised by how the. room was
spaces in Littleton; so people often have to transformed."

161. What is suggested about Mr. Tremblay? 163. What is provided to Assembly-360 customers
(A) He holds meetings with his staff regularly. for no additional charge?
(B) He is concerned about the competition in (A) Access to gym equipment
the area. (B) Presentation materials
(C) His business has more than one room for (C) Refreshments
classes. (D) Parking
(D) His gym offers classes for all levels.

162. What does Mr. Tremblay mention about local

groups?
(A) They have difficulty finding meeting spaces.
(B) T hey are eligible for a discount on services.
(C) They may be experiencing financial trouble.
(D) They are currently seeking new members.

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TEST03 83
Questions 164-167 refer to the following memo.

To: All Florene Consulting Employees

From: Neil Wakefield, Senior Strategist
Date: February 15
Re: Info

Ever since Ms. Benoit announced her retirement plans several months ago, we have been
searching far and wide for a suitable replacement. As the recruitment firm we usually use
went out of business, we posted the position on numerous external Web sites. Jean
Stokes in the HR department put in a lot of extra hours researching the sites that would
give us the type of candidate we were looking for.

In the end, we opted to fill Ms. Benoit's position from our existing staff by promoting
Ella Massey. She will take over Ms. Benoit's duties starting from March 1, and she is
I
prepared for the many domestic and overseas business trips that are required in that
department.

Also on March 1, Gerald Auger will j_oin our team to take over Ms. Massey's position.
He has five years of experience at Hillcrest Advisors. His knowledge of the industry, as
well as his strong people skills, really stood out in last month's group interview, and we
were even more impressed when we got the chance to speak to him one-on-one earlier
this month. We're looking forward to continuing to provide an excellent level of ;
customer care with these two personnel changes.
""'._::-::.., ========-=-·=-=-==•-=- - --=- · ;::·=•=·======-=•••=••hh=-•=• ••=·=•-=•=-•=•==j
- =-:;,:-:;::._=-• -=�•... -=::::=
164. Why did Mr. Wakefield send the memo? 166. What is indicated about Ms. Benoit's
(A) To introduce his job replacement department?
(B) To explain a hiring decision (A) It is overseen directly by Mr. Wakefield.
(C) To invite staff to a retirement party (B) It has been added to the company structure
(D) To ask for recruitment agency recently.
recommendations (C) Its staff members travel frequently for
business.
165. What is implied about Ms. Stokes? (D) Its manager is trying to decrease spending.
(A) She is a manager at Hillcrest Advisors.
(8) She was trained by Ms. Benoit. 167. What is suggested about Mr. Auger?
(C) She operates her own Web site. (A) He attended a group interview in January.
(D) She helped to promote a job opening. (B) He will visit the office next week.
{C) He prefers to work with clients one-on-one.
(D) He met Ms. Massey at an industry event.

84 �\:Pl !e.QJ ilt! 10D0Xfi 2 RC TOEIC CẨN ĐÌNH

Questions 168-171 refer to the following online chat discussion.

u
.,·-.· · ... Carmela Lombardo
[11 :09A.M.]
I received an e-mail from Ammons Autos. They're pleased with the
quality of the H-40 tires that we made for them, so they'd like to place a
bulk order.
Those were the 235-millimeter option, right?
@ Bernard Mullins
[11:10 AM.]

® Anguri Thakur How many units does the company need?

..,
[11:10 AM.]

.,.••

..
Carmela Lombardo That's right.
_,, [11:11 AM.]

•
,~ Carmela Lombardo Anguri, they' ve requested 100,000 by the end of the week. It's possible,
--�; [11:15 AM.] but we have other orders to fill.

Right. If Ammons Autos is willing to use the rush service, we can put
@
Bernard Mullins
[11:16 AM.] more workers on the night shift temporarily.

•····.·
,,..;··
�.�...,..
Carmela Lombardo
[11:18 A.M.]
For example, the Fulton Inc. shipment has to be finished this week.

,,
You'll have to get approval from Ammons Autos first.
@
Anguri Thakur
[11:19A.M.]

Carmela Lombardo Let me see if I can get a hold of someone in management.

..,.. __ .., [11:20 AM.]

• Carmela Lombardo We can go ahead. Steven Boehm has approved the additional fee for the
\� [11:28 AM.] rush service.

ri>" Anguri Thakur All right. At today's meeting, I'll ask for volunteers to fill the new shifts.
� [11:29A.M.]

168. What type of business do the writers most 170. What is implied about Mr. Boehm?
likely work for? (A) He used to work for Fulton Inc.
(A) A manufacturing facility (B) He is disappointed with some contract
(8) A tour company terms.
(C) A financial institution (C) He usually works the night shift.
(D) A car rental service (D) He is a manager at Ammons Autos.

169. At 11 :11 A.M., what does Ms. Lombardo 171. What does Mr. Thakur plan to do today?
mean when she writes, "That's right"? (A) Ship a product sample
(A) Mr. Mullins completeq a form correctly. (B) Recruit some workers
(B) Mr. Mullins indicated the correct size. (C) Conduct an inspection
(C) The H-40 tires are currently in stock. (D) Visit Ammons Autos
(D) Ammons Autos is their largest client.

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TEST03 85
Questions 172-175 refer to the following article.

Hightower Chapel Faces a stark contrast to the chapel," said

Uncertain Future Pablo Cavillo, who lives near the
chapel.
STOCKTON (May 8)-Five years ago,
"I don't understand why construction
Hightower Chapel held its last service
hasn't begun yet. I'm tired of seeing
and then went on the market. The
this eyesore every day. Someone
historical building, dating back to the
needs to fix this mess," added Kelly
18O0s, is in need of extensive repairs.
Garner.
After the chapel was on the market
for two years, the city of Stockton
Mayor Rhoda Moore was reluctant to
· purchased the building and assumed
· purchase the building at first, but. .he .
. .
responsibility for the restoration. was persuaded to go ahead with the
project after a city-employed financial
Initially, locals were in. favor of the
consultant convinced him that it
purchase, but the restoration project
. would be good for tourism. Moore
has not moved forward as promised. ·
plans to hold a meeting next month to
"I fully support saving old· buildings,
discuss the chapel and hear opinions
but the city needs to take action. The
from the public.
houses in this neighborhood are well­
cared for by their owners, and this is

TOEIC CẨN ĐÌNH

172. The word "assumed" in paragraph 1, line 8, is . 174. What is Ms. Garner upset about?
closest in meaning to (A) Safety violations
(A) supposed (B) Noise problems
(B) expected (C) An unpleasant appearance
(C) imitated (D) A budget shortfall
(D) accepted
175. What is indicated about the chapel purchase?
173. What is suggested about the Hightower (A) It will be voted on by the public.
Chapel? (B) It has not been officially finalized yet.
(A) It was opposed by voters from the start. (C) It included both private and public funds.
(B) It is located in a residential neighborhood. (D) It was recommended by an economic
(C) It was up for sale for seven years. advisor.
(D) It is the site of a fundraising event.

GO ON TO THE NEXT PAGE

TEST 03 87
Questions 176-180 refer to the following Web page and e-mail.

•a
I ◄ j 1> J I+ I www.tmnh.ca/visitor_policies

Toronto Museum of Natural History

Photography Policy
Visitors to the Toronto Museum of Natural History are welcome to take photographs of the items on display if
the flash on their camera or phone is turned off. Please note that these photos must be for personal use only.
T hey cannot be sold or printed on items for sale.

Artifacts Room .-
T he Artifacts Room is used for restoring items from our collection. Visitors must be university faculty or
[ j
students. When applying for a pass, please indicate the institution where you work/study and the reason you l
want to visit the room. In addition, visitors must be a museum member or be accompanied by a museum ·•
member, and the membership number should be provided for our records. ,.

You can make a request by completing a request form and e-mailing it to [email protected], and we will call
you back to discuss the project further and arrange a visiting time.

To: [email protected]
From: [email protected]
Date: November 3
Subject: Artifacts room
Attachments: request_form.docx

To Whom It May Concern:

My name is Gary Owens, and I'm a graduate student in film studies at the University of Toronto. I would very
much like to film some of your employees at work in the Artifact Room, and I've attached the completed
request form that you require.

I am currently working on a documentary about the artifact recovery process. The film received a federal grant
to help with the costs, and it is aimed at educating the public about archeology. I plan to release the film online
sometime next summer, and people will be able to watch it for'free.

My schedule is very flexible, so I don't think there will be any trouble finding a time to visit that will work well
for your team.
I look forward to hearing from you,

Gary Owens

TOEIC CẨN ĐÌNH

176. What does the Web page indicate about 179. In the e-mail, the word "reli;iase" in paragraph
photos of museum items? 2, line 2, is closest in meaning to
(A) They cannot be used for commercial (A) rescue
purposes. (B) undo
(B) They are available for purchase in the gift (C) distribute

!I
shop. (D) perform
(C) They require journalism credentials.
(D) They are allowed for museum employees 180. What is suggested about Mr. Owens?
only. (A) He volunteers at the museum.
(B) He will be contacted by phone.
177. What is NOT mentioned as information needed (C) He made a donation to the museum.
for entry into the Artifacts Room? (D) He teaches. classes about films.
(A) The purpose of the visit
(B) The name of a university
(C) An employee's recommendation
(D) A membership number

178. What does Mr. Owens mention about his

project?
(A) It must be completed by the end of the
year.
(B) It has received government funding.
(C) It was nominated for an award.
(D) It will raise money for the museum.

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TEST03 89
Questions 181-185 refer to the following article and e-mail.

Price Jump at Racine Semiconductors

January 3-Racine Semiconductors has announced plans to increase

the sale price of its goods. The increase will affect both its silicon-based
products and those containing other materials. The change will result in
price increases of 3 to 7 percent, which may, in turn, drive up the price
of consumer goods that contain electronic circuits.

Racine Semiconductors has three plants throughout Arizona-its main

plant in Tucson, and two smaller plants in Mesa and Glendale. Though
profits have been steady over the past few years, the company has been
cited on several safety violations. The price changes will help to create
enough of a surplus to invest in better protective gear as well as increase
the amount of training in an effort to decrease workplace injuries.

"We strive to create the best product while also taking care of our
workers. This price change will allow us to do that," said Debbie
Jorgensen, a company spokesperson.

. To: Sunder Patel <[email protected]>.

From: Glenda Zayas <[email protected]>
Date: January 7
Subject: RE: Ellison monthly order
Attachment: rate_card.docx

Dear Mr. Patel,

I received your message regarding the new price changes at Racine. For existing clients, we thought
it would be fitting for us to keep the old rates for sixty days so that companies have time to adjust to
the price difference. Therefore, both your January and February orders will not be affected at all. I have
attached a copy of the new rate card, which will be useful information to you as head of the purchasing
department.

Ellison Electronics is currently classified as a medium-volume client. If you were able to increase your
monthly unit orders by just five percent, it would put you in the category of high-volume client. In that
position, you would be eligible for a discount that would cancel out the price increase, I understand
that you plan to visit our main plant next week, so we can discuss it then. Or you can reach me in the
meantime by calling 250-555-4431, extension 12.

Glenda

90 �'cPI .si.� �t11ooox112 RC TOEIC CẨN ĐÌNH

181. According to the article, why will Racine 184. How can Ellison Electronics avoid spending
Semiconductors increase its prices? more on products?
(A) To match a competitor's change (A) By confirming an order within sixty days
(B) To improve profits for shareholders (B) By committing to a long-term contract
(C) To pay for safety upgrades (C) By increasing the number of goods ordered
(D) To incorporate stronger raw materials (D) By using Racine as its exclusive supplier

182. In the e-mail, the word "fitting" in paragraph 1, 185. What will happen next week?
line 2, is closest in meaning to (A) Mr. Patel will visit a facility in Tucson.
(A) positioned (B) The Glendale factory will have its grand
(B) appropriate opening.
(C) fastened (C) Ms. Zayas will provide an official rate card.
(D) adaptable (D) Ellison Electronics will start paying higher
rates.
183. Who most likely is Mr. Patel?
(A) A popular inventor
(B) A government inspector
(C) A job candidate at Racine Semiconductors
(D) T he purchasing director at Ellison
Electronics

GO ON TO THE NExr PAGE

TEST 03 91
Questions 186-190 refer to the following e-mails and assignment.

To: All Blane Industries Employees

From: Victor Finley <[email protected]>
Date: April 20
Subject: Temporary building
Attachment: Dalton_floor assignment, C-90_form

Dear Employees,

As you know, the entire Blane Industries staff will move to the Dalton Building temporarily while extensive
renovations are being carried out on our own building. Renovations will begin on May 15, and we expect them
to take approximately eight months. The day before the work begins, employees should get boxes and tape from
the HR office in order to pack up their personal items. Be sure that your name and floor number in the Dalton
Building are clearly labeled on the side of any box you pack. This will make it easier for the movers to take the
items to the right place.

Attached you will find the floor assignments for all departments. If you have any questions regarding the
temporary move, please speak to the relocation supervisor for your respective floor. Additionally, department
managers should complete the C-90 form to provide a list of the chairs, desks, cabinets, etc. that they will need
at the temporary site. All other items will be put into storage.

Thank you for your cooperation,

Victor Finley

92 \!l\:PI £9.l i!t! 1ooox11 2 RC TOEIC CẨN ĐÌNH

 To: Victor Finley <[email protected]>
From: Jerry Ellis <[email protected]>
Date: April 22
Subject: Temporary building
Attachment: C-90_form_Ellis

Dear Mr. Finley,

I've attached the form with the information you requested in your e-mail. However, I'm concerned that
there will not be enough space for my team. In addition to the workers themselves and their desks,
the IT department also stores all of the equipment that is borrowed by 0th.er departments. I heard that
you plan to have the six lawyers from the legal department on our floor as we!I. Prior to the move to
the Dalton Building, please find another spot for these employees so that my team is not crowded.

Thanks!

Jerry Ellis

186. What should employees do on May 14? 189. Where has Mr. Finley assigned the company's
(A) Confirm a moving time lawyers to work?
(8) Pick up packing materials (A) On the 6th floor
(C) Take the day off (8) On the 7th floor
(D) Bring personal items home (C) On the 8th floor
(0) On the 9th floor
187. According to the assignment, who will oversee
the relocation on the floor above the finance 190. What does Mr. Ellis ask Mr. Finley to do?
team? (A) Find a new storage area
(A) Ms. Johnson (8) Postpone a moving date
(8) Ms. Ramsey (C) Complete the attached form
(C) Mr. Vaughn (0) Reassign some workspaces
(D) Mr. Ellis

188. What did Mr. Ellis send to Mr. Finley?

(A) A list of furniture
(8) A budget summary
(C) A signed lease
(0) A staff directory

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TEST 03 93
Questions 191-195 refer to the following letter, e-mail, and coupon.

March 8

Dear Ms. Turner,

Centennial Supplies is the area's leading supplier of hotel housekeeping needs. Our range of sheets,
pillowcases, blankets, and mattress protectors provide luxury and comfort to your guests, and they're
easy to clean.

Mingara Hotel could surely benefit from using our products. According to a recent industry-wide survey,
customers prefer our products to those of our competitors at a rate of two to one. One of our sales
representatives would be happy to bring over some samples for you to view, and I can also send you a
product catalog. Simply reply to this e-mail address for more information.

Warmest regards,

Savannah Galway
Business Development Manager, Centennial Supplies

To: Savannah Galway

From: Phillip Santiago
Date: March 15
Subject: Pillowcases

Dear Ms. Galway,

I appreciate your understanding regarding the issue with my department. This is the first shipping
error we've had in months, but it affected everyone in the Somerton delivery area. Unfortunately,
some of the boxes in the warehouse were mislabeled, so my team sent the wrong sizes to several
corporate customers.
Replacements have already been sent, but I think it would be best if you could also call the
affected customers to personally apologize. I would do it myself, but the customers already know
you. During that call, please also ask customers whether they would like a $25 voucher for a future
purchase or an additional free product with a value of $25. For anyone who chooses the product,
just let me know, and I will send it by express mail.
I have put new procedures in place to help avoid this mislabeling problem in the future.
Phillip Santiago

TOEIC CẨN ĐÌNH

 Centennial Supplies

Credit Voucher: $25

Issued to: Addison Turner, Mingara Hotel

Reason for Issue: Shipping Problem

Valid toward all Centennial Supplies orders. No expiry date.

Can be combined with other offers.

191. What is mentioned in the letter as a feature of 194. What did Ms. Turner most likely do while
Centennial Supplies' products? speaking to Ms. Galway?
(A) They won an industry award. (A) Requested some product samples
(B) They are made with all natural ingredients. (B) Selected between two options
(C) T hey can be cleaned easily. (C) Updated her delivery address
(D) T hey are used in hotels around the world. (D) Confirmed a schedule change

192. What is the purpose of Ms. Galway's letter? 195. What is suggested about Mingara Hotel?
(A) To encourage Ms. Turner to consider some (A) Its manager has recently changed.
products (B) It is located in Somerton.
(B) To apologize for a problem with the (C) Its guests made a complaint.
business (D) It is a long-time customer of Centennial
(C) To congratulate her on an achievement Supplies.
(D) To offer her a position at Centennial
Supplies

193. Where does Mr. Santiago most likely work?

(A) In a reception area
(B) In a call center
(C) In a research laboratory
(D) In a storage facility

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TEST 03 95
Questions 196-200 refer to the following advertisement, online review, and article.

Bliss Coffee House

Reopening Event
Saturday, April 3-Friday, April 9

Now under new ownership. Come celebrate with us!

With freshly brewed coffee, homemade soup, toasted sandwiches, and decadent
desserts, there's something for everyone at Bliss Coffee House. During our reopening
event, all customers can receive a free reusable coffee mug.

1521 8th Street· Philadelphia, PA 19108 · 267-555-3162

Call 267-555-3163 to inquire about our off-site catering service for special events.

+ www.dining-finder.com/Philadelphia/Yorktown/coffee-shops p

Bliss Coffee House

1521 8th Street
Philadelphia, PA 19108
Contact: 267-555-3162

Reviewed by: Regina Whitmore Rating: 8.5/10 Posted: April 5

This coffee shop has a cozy interior with plenty of comfortable chairs and sofas. The service was fast,
and the staff was friendly. They use high-quality coffee beans in their drinks, but the options for both
drinks and food were very limited.

Details: On-Site Parking: Yes Open on Weekends: Yes

Catering Available: Yes Private Rooms: No
Serves Hot Food: No Wi-Fi Access: Yes

--------�

TOEIC CẨN ĐÌNH

 ., .-----------------------------......---
Philadelphia Daily Tribune

u
April 8

Bliss Coffee House

by Liam Ritter

The joyful decor of Bliss Coffee House is not only visually appealing, but it has
also been designed to minimize noise throughout the site due to the strategic
arrangement of the seating as well as the heavy use of sound-absorbing
furnishings. As a result, Bliss Coffee House is an excellent place to have a relaxed
conversation or to get some work done. The staff members who served me
yesterday were knowledgeable and friendly. I also thought that the prices were
very reasonable, considering the generous portions. If you're looking for a local
hangout spot, it would be worth your while to give Bliss Coffee House a chance.

Address: 1521 8th Street

Hour of Operation: 7 A.M.-8 P.M. Daily

·----------------------------·
Description: Specialist in gourmet coffee drinks

196. What is suggested in the advertisement about 199. Why was the article written?
Bliss Coffee House? (A) To recommend a coffee shop
(A) It has undergone a renovation. · (B) To outline the effects of an economic policy
(B) It has been acquired by a new owner. (C) To highlight a purchasing trend
(C) It has moved to a new site. (D) To introduce a coffee shop's owner
(D) It was nominated for an award.
200. What is implied about Liam Ritter?
197. What is true about Ms. Whitmore's review? (A) He found out about a coffee shop through
(A) It included details that contradict the an ad.
advertisement. (8) He ordered the coffee shop's most popular
(B) It contained a recommendation of what to drink.
order. (C) He has visited Bliss Coffee House several
(C) It made note of a recent price change. times.
(D) It gave the coffee shop the highest possible (D) He was eligible to receive a free gift.
rating.

198. What change would Ms. Whitmore most likely

want to see at Bliss Coffee House?
(A) Putting more people on a shift
(B) Providing additional seating on site
(C) Adding a wider variety of items
(D) Training staff members more thoroughly

Stop! This is the end of the test. If you finish before time is called,
you may go back to Part 5, 6, and 7 and check your work.

TEST03 97