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AWS Lex Bot

The document outlines the process of using an AWS Chat-Bot for customer support, where users interact through a web or mobile app. Amazon Lex translates user input into text, which is processed by AWS Lambda to identify intents and either call an Internal Application API or use the GPT-3 model for responses. The final response is then sent back to the user through the chat service.

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5 views1 page

AWS Lex Bot

The document outlines the process of using an AWS Chat-Bot for customer support, where users interact through a web or mobile app. Amazon Lex translates user input into text, which is processed by AWS Lambda to identify intents and either call an Internal Application API or use the GPT-3 model for responses. The final response is then sent back to the user through the chat service.

Uploaded by

voidspacegd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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AWS Chat-Bot for customer Support

• User use chat service in Web or Mobile app.


• Amazon Lex starts the requested bot. If Customer user voice the Amazon Lex bot
translates the caller’s utterance into text and sends it to AWS Lambda via an event.
• AWS Lambda accepts the incoming data, identify the indent send by Amazon Lex.
• If AWS Lambda have found an intent (e.g., Ticket Status, Order status, Ticket Create, Bill
information) then it will call Internal Application API
• If call goes to the internal Application API, then it processes the content and returns a
response back to AWS Lambda.
• If there was no intent found i.e., for any other queries Aws Lambda will call GPT-3
model get an appropriate response.
• AWS Lambda process the response then forwards this response to Amazon Lex.
• Amazon Lex returns the response content to chat service.

GPT-3 Model Internal Application

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