Selling Platform

Rt

Hotel and Car

Reservations
 Hotel and Car Reservations

Index

Hotel Reservations .............................................................................................................. 4

Help and Information pages ......................................................................................... 4
Availability Display (Multi property display) ................................................................... 4
Access Levels .............................................................................................................. 5
Availability Display (Single property display)................................................................. 6
Hotel Availability Options .............................................................................................. 7
Lowest Rates ............................................................................................................... 8
Flexible Location Search .............................................................................................. 8
Hotel Name by Target Letter ........................................................................................ 9
Multiple Rooms .......................................................................................................... 10
Closed to Sale Hotels ................................................................................................. 11
True Rate Range ........................................................................................................ 11
Points of Reference .................................................................................................... 13
Room Codes .............................................................................................................. 14
Hotel Pricing ............................................................................................................... 14
Hotel List .................................................................................................................... 15
Hotel Features............................................................................................................ 16
Hotel Sell .................................................................................................................... 16
Passive Segments...................................................................................................... 17
Retrieving Hotel Segments ......................................................................................... 17
Hotel Modifications ..................................................................................................... 18
Hotels Plus ........................................................................................................................ 20
Search........................................................................................................................ 20
Search by City or Airport ........................................................................................ 20
Search by Address or Landmark ............................................................................ 21
Search by Property ................................................................................................ 22
Hotels ......................................................................................................................... 23
Listing View ........................................................................................................... 23
Detailed View ......................................................................................................... 24
Map View ............................................................................................................... 25
Compare hotels .......................................................................................................... 26
Booking a hotel .......................................................................................................... 27
Traveller information ................................................................................................... 27
Payment ..................................................................................................................... 28
Confirming the PNR ................................................................................................... 29
Hotel Modifications ..................................................................................................... 30
Car Reservations............................................................................................................... 31
Help and Information Pages ....................................................................................... 31
Car Location Lists....................................................................................................... 31
Availability Display (Multi company display)................................................................ 32
Access Levels ............................................................................................................ 33
Availability Display (Single company display) ............................................................. 34
Car Availability Options .............................................................................................. 35
© 2012 Amadeus Marketing (UK) Ltd

Car Codes .................................................................................................................. 36

Car Location Policy .................................................................................................... 37
Car Rate Features/Car Rules ..................................................................................... 38
Car Terms .................................................................................................................. 39
Car Sell ...................................................................................................................... 40
Passive Segments...................................................................................................... 41
Retrieving Hotel Segments ......................................................................................... 41

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 Hotel and Car Reservations

Car Modifications........................................................................................................ 42
Car e-Vouchers .......................................................................................................... 42
Cars Plus........................................................................................................................... 44
Search........................................................................................................................ 44
Find Car Providers close to an Airport or City ........................................................ 44
Find Car Providers close to an Address, Landmark or Non-IATA Location ............ 45
Select a Specific Car Rental Station ...................................................................... 46
Cars ........................................................................................................................... 48
Listing View ........................................................................................................... 48
Category View ....................................................................................................... 49
Map View ............................................................................................................... 50
Compare cars............................................................................................................. 51
Traveller Information .................................................................................................. 51
Payment ..................................................................................................................... 53
Entering payment details for a Corporate (non-prepaid) Rate ................................ 53
Entering payment details for a Leisure (prepaid) Rate ........................................... 53
Issuing an e-Voucher during Payment ................................................................... 54
Confirming the PNR ................................................................................................... 55
Car Modifications........................................................................................................ 56
Car e-Vouchers .......................................................................................................... 56

Document control

Document Release Information

© 2012 Amadeus Marketing (UK) Ltd

Release number Date updated Updated by Details of update

11.0 29/03/2011 Sarah Bowden Document creation
11.1 01/11/2011 Sarah Bowden Included additional search
options/passive segs/retrieval by
hotel/car seg

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 Hotel and Car Reservations

Hotel Reservations

Help and Information pages

HE HOTEL/HEHTL Hotel Help Pages

HE HA Help Hotel Availability
GGHTLxx Information/Policies for Specified Chain (xx = hotel chain code)
HEHTLxx View Hotel Chain Access Level and Format Information
GGHTLCTCS Contact details for hotels beginning with “S”
DNHHI Decode Hotel Chain Code
DNHSHERATON Encode Hotel
DNNWKD Decode Hotel Rate Code

Availability Display (Multi property display)

HALON Basic availability entry

HALON10MAR-15MAR Availability specifying check in/check out dates
HALON29AUG-10 Availability check in date and number of nights
HAS2 Availability by segment number in PNR (will use the arrival date
of flight in seg 2 and departure date of next flight segment for
check in/check out dates)

HA*GB30SEP/CT-GUILDFORD
Availability by country code (TH) and city code (GUILDFORD) if
the city code does not have a 3-letter IATA code

HA*FR20OCT/CT-PARIS/AD-ELYSEES
Availability by country code and city code with address

Rooms cannot be booked from a multi property display.

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 Hotel and Car Reservations

Default: one night, single room,

today‟s date
Example of a multi property display

Min/max avail rates

Chain code
– right click
to decode

Hotel location e.g.

D=downtown

= Best Available Rate (BAR) best for all

Access level distribution channels incl. GDS, branded
websites and call centres

Access Levels

! AMADEUS HOTEL DYNAMIC ACCESS

All the latest information and rates directly from the providers system to a multi
property display. Confirms instantly from hotels inventory returning a
CONFIRMATION NUMBER /CF before ET.

+ AMADEUS HOTEL COMPLETE ACCESS PLUS

Direct access to providers system on a single property display. Confirms
direct from the hotels inventory and returns a CONFIRMATION NUMBER /CF
before ET.

/ AMADEUS HOTEL COMPLETE ACCESS

© 2012 Amadeus Marketing (UK) Ltd

Information received is not direct from the provider but confirmation is instant
and a CONFIRMATION NUMBER /CF before ET.

Blank STANDARD ACCESS

Confirmation will take up to 12 hours

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 Hotel and Car Reservations

Availability Display (Single property display)

HAx View a single property from a multi property display (where x is the line
number of the chosen hotel)

HAJTLON423 20NOV-3
View a single property using the chain and property code

Example of a single property display

Real-time information from the
hotel system – indicated by the
chain name

Daily rate
with total stay
rate below

Room description

Room
type
and rate
code

Guarantee
Cancellation Policy Eg.CC-credit Commission Indicator
card

For Dynamic Access (!) and Complete Access Plus (+) providers, all information on a single
property display is live from the provider system.
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 Hotel and Car Reservations

Hotel Availability Options

Options can be added to the hotel availability display to restrict the search to those options
chosen. Options can be added in any order to the end of the availability entry.

/RT- Room type (number of people)

/FC- Currency (the default is local)

/SR- Special rate code WKD=weekend, RAC=standard,

PRO=promotional, TVL=travel agent,
COR=corporate, FAM=family, ROH=run of
house, STP=stopover package, PKG=package,
GOV=government, MIL=military

/HN- Hotel name

/HN-*P Hotel name starting with specified letter

/AR- Area A = Airport, D = Downtown, R = Resort, N = North of city,

E = East of city, S = South of city, W = West of city

/CO- Chain code (for multiple chains, separate each with -)

/HC- Hotel category L = Luxury, F = First class, S = Standard, B = Budget

(determined by the hotel)

/DI- Distance in miles or kilometres (only to be used with Points of

reference)

/CT- Non IATA city

/FF- Facilities (max 3 – will look for all entered and only show exact match)
See HEHA, GPCOD, MS253 for full list of codes

/LOW By lowest rate (will order by rate, lowest to highest)

/ST-ALL All hotels (even those sold out)

/LOC- Flexible location search (Can use city code or country code)
Location name is free format with max of 45 characters
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 Hotel and Car Reservations

Lowest Rates

HAEDI09OCT/LOW Search a multi property display for Lowest Rates

Multi
property
rates now
shown in
ascending
order

When requesting a single property display it is possible to search from a direct single
availability request using an individual property code.

HA BW EDI527 09OCT/LOW Lowest rates by chain and individual property code

Tip: If the /LOW option was not previously requested add it to the HA entry when selecting
single property availability from a multiple hotel display. Available room rates will then be
displayed in ascending order. E.G HA1/LOW

Note: When combined with other search options /LOW has a priority over: /LOC-, /RP-, /DI-
, /FF- and /TPR- .You cannot combine the /LOW option with /BI-, /HN-*P, /TC- or /ST-ALL

Flexible Location Search

You can now search for a hotel by location name using the entry /LOC-. The options
available depend on whether or not the search is within a geo coded city/country (for
a full list of geo-coded countries use the entry HE DRP.610 from the help pages).

Geo-coded country/city search options include Landmarks, place names or hotel

property names whereas for non geo-coded country/cities the only option available is
by place name.

HALON10JUL/LOC-WEMBLEY STADIUM Search by location and city code

HA*GB10JUL/LOC-ARSENAL FOOTBALL CLUB

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Search by location and country code

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 Hotel and Car Reservations

Location Reference Point

used
Distance
and
direction
from
location

Tip: If the location name only partially matches the name in the Point of Reference list a list
similar reference point names will be displayed instead. Use HAL or HLL plus the line number
to display either available or a list of hotels in that location.

Note: The location name is free format text up to a maximum of 45 characters.

Hotel Name by Target Letter

HALON10AUG/HN-*S Display by hotel name first letter

Hotel names
beginning with
the letter S now
displayed

Tip: When using the standard hotel name search (/HN-) Amadeus checks each individual word.
A search for the Hotel Treetops finds all hotel names with either the word „Hotel‟ or „Treetops‟ in.
Words must be separated by spaces. Amadeus regards other separators (e.g. dashes) as
spaces.
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 Hotel and Car Reservations

Multiple Rooms

It is now possible to display availability and book more than 1 room at a time at properties of
approximately 160 hotel chains using the /NR- entry. For a list of the chain codes enter
GGHTLSPEC then GPMRB.

HAMIA20JUL/CO-CW/NR-3 Request availability by number of rooms (3)

Occupancy level 1
Number of Rooms
3

From a single property display the occupancy levels and number of rooms requested is also
displayed.

Prices are displayed per

room

To now reserve the 3 rooms in this example you would hotel sell as per normal using the HS
entry and the line number you wish to sell from. The NR (Number of Rooms) value will
determine how many rooms are actually sold when the Hotel Sell entry is made.

A separate segment and

confirmation number is
generated for each
individual room within the
actual PNR.
This means individual
rooms can be cancelled
without affecting the status
of the remaining hotel
segments.
Tip: The maximum
number of rooms that can
© 2012 Amadeus Marketing (UK) Ltd

be booked using this

function is 9. Individual
chains may have a smaller
number.

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 Hotel and Car Reservations

Closed to Sale Hotels

Hotel Availability searches will only return properties which have rooms open for sale. Hotels
which are fully booked or who have closed out the rooms for sale will not appear. It is possible
though to include hotels which have been closed for sale in your search using the /ST-ALL
entry.

HAJNB10JUL/CO-HI Search for Holiday Inn hotels in Johannesburg

On this occasion no availability is returned as Holiday Inn have no rooms

for the date requested. Add the /ST-ALL entry as prompted to check if
rooms are either closed for sale or are on request only.

HAJNB10JUL/CO-HI/ST-ALL Include closed for sale properties

(C ) = Closed for sale

(R) = Request Basis

only (not shown on this
example)

True Rate Range

When you make a multi-property availability request with multiple rate codes using the /SR-
entry, 1 rate range only is returned which contains both the special rates plus all public rates.

1 rate range
only
displayed for
multiple rate
codes
When the True Rate Range option (/TRR-) is used, the system response will instead display
© 2012 Amadeus Marketing (UK) Ltd

a series of rate ranges for the rate codes you selected as well as a public rate range if this
option is set all from a multi property display.

Tip: Being able to compare and quickly choose the best available rate code from a multi-
property display will speed up the booking process by reducing the number of Single
Property Availability transactions required.

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 Hotel and Car Reservations

HASFO/SR-IBM-PRO-WKD/TRR-NORAC
Choose only rate ranges for requested rates

Available rate ranges for only the special rate codes (IBM, PRO
and WKD) requested can now be seen in the multiple property
display. In this example the Holiday Inn has rate ranges available
for both IBM and PROmotional Rates only. No public rates RAC
are displayed.

HASFO/SR-IBM-PRO-WKD/TRR-RAC
Choose rate ranges of rate codes requested and one
rate range for public rates

In this example the Intercontinental now displays available rate

ranges for both the requested special rate codes
(IBM,PRO,WKD) as well as one public rate (RAC).

Note: Booking hotels segments can still only be performed from a single property display
© 2012 Amadeus Marketing (UK) Ltd

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 Hotel and Car Reservations

Points of Reference

A point of reference (POR) is a building, monument, or any other type of landmark

considered important enough to be used as a criterion when searching for and booking
hotels. Each point of reference is assigned to a category according to its nature. For
example: an airport, a university, a sports stadium, or a tourist attraction.

You can search for hotels that are less than a certain distance from the point of reference. If
you know the name of the point of reference but not the city, you can use the state or country
in your search, even if you only know part of the name.

DRP-CAT Display a list of all POR categories

Partial display

DRP*/LON-SHO Display a list of points of reference (using specific city code and
POR category)

DRPGOLDEN GATE/US Display information about a specific reference point (include

country code

DRPx If a list is returned from the above entry, display information on

the required POR (where x is the line number)

HALx/DT-10JUN-17JUN Request availability from POR list (where x is the line number)
specifying check in/check out dates (can other options)
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 Hotel and Car Reservations

Room Codes

Room codes consist of 3 characters: room type, number of beds and bed type,

The first character is the room standard:

Bath Shower No bath/shower Suite

Superior A E
Moderate B F I S
Standard C G J T
Minimum D H K U

Exec. suite P
Non smoking N

The second character represents the number of beds in the room (an asterisk indicates that
the number of beds may vary).

The third character indicates the bed-type (an asterisk in this position indicates the bed type
may vary)

T Twin beds S Single bed D Double bed

K King size Q Queen size

Where the information in the display comes directly from the provider‟s system (access levels
! and +), the codes may differ from the standard ones listed above. For more information,
check the hotel pricing page or the hotel chain‟s own GG page – GGHTLxx (where xx is the
hotel chain code).

Hotel Pricing

A hotel pricing display provides detailed information about a specific room rate. You can
request a hotel pricing display from a single-property hotel availability display. The pricing
information is broken down into categories, each of which is assigned a key letter.

HP2 Display hotel pricing for the room type on the specified line (will
display all categories of information)

HP2-R-C Display rate information and cancellation policies categories for

specific room rate
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 Hotel and Car Reservations

Hotel List

A hotel list displays a list of hotels for a city, airport, state or country (does not check
availability).

HLS3 Display a hotel list from specific segment in PNR

HLPAR Display a hotel list for specific city code.

HLUISFO Display a hotel list for specific hotel chain and city

HL SI US Display a hotel list for specific hotel chain and country code

HLLON/RP-SHO-HARRODS/DI-1M
Display a hotel list within specified distance of POR

Most hotel availability options work with Hotel List (HL)

Partial example display

Line AR – Area
reference TR – Recommended transport
CTY – City
Hotel Name – Chain code/Hotel name

HAAC10JUN-3 Request availability for specific line reference using check in

date and number of days
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 Hotel and Car Reservations

Hotel Features

Hotel features displays give information about a hotel, such as the address and telephone
number, features, policies, and services. The features are broken down into categories,
each of which is assigned a key letter.

HFx Display hotel features from multi property display (where x is

the line number)

HF Display the hotel features from a single property display

HFSx Display the hotel features from a booked segment in the PNR
(where x is the segment number)

HFxx Display the hotel features from a hotel list (where xx is the 2
letter line reference)

HF1-G-C Display the guarantee and commission categories of the hotel

features (will display the categories in the order of the entry)

Hotel Sell

You can sell a room from a single property display. You must have the passenger name in
the PNR and you must passenger relate your sell entry.

HSx/Px Sell hotel room (where x is the line number) for specific
passenger (where x is the passenger number)

Hotel sell options

/CR- USD20.00-2 Request crib (Currency, amount, number required)

/RC- EUR10.58-2 Roll away for chd

/RA- EUR20.91-2 Roll away adult

/DP- CCVI4444333322EXP1210
Deposit

/G-CCVI4444333322EXP1210
Guarantee (in this example, credit card)

/SI- SEAVIEW Supplementary info

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/CD- xxxxxxx Corporate ID/discount

/FT- xxxxxxx Frequent traveller

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 Hotel and Car Reservations

Passive Segments

It is possible to add in hotel information for rooms booked outside Amadeus. The entry used
will vary depending on the hotel or room rate being loaded in Amadeus or not.

Room type stored in Amadeus

HS2A/CF-123456/RQ-GBP145.00 Reference sell from a single property display

(non-seamless display) including confirmation
number and rate quote amount

11AHSJTLON423 14NOV-3/CF-123456/RT-A1D/RQ-GBP425.00
Full entry including confirmation number, room
type and rate quote amount (info taken from HR
display or from hotel)
A special rate code can be added using /SR-xxx

Room type not stored in Amadeus

11AHSJTLON423 14NOV-3/CF-123456/RO-1B1T/RQ-GBP360.00
Full entry using Room Override option

11AHSJTLON423 14NOV-3/CF-123456/RO-1B1T/AO-GBP285.00
Full entry using Room and Amount Override (if
supported by the hotel provider)

Hotel not stored in Amadeus

HU1AHK2NYC14NOV-20NOV/PLAZA HOTEL TWIN ROOM NO MEALS INCLUDED

Create auxiliary hotel segment (free text after
the forward slash – max 178 characters)

Retrieving Hotel Segments

You can retrieve a hotel segment without using the Amadeus locator.

RTHHL-SMITH Retrieve hotel bookings for specified name,

checking in today

RTHHL/14NOV-SMITH Retrieve hotel bookings for specified name,

checking in on 14 November
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RTHHLHI/14NOV-SMITH Retrieve hotel bookings for specified provider,

check in date and name

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 Hotel and Car Reservations

Hotel Modifications

You can modify or cancel a hotel segment provided that:

 The guest has not already checked in (for example, you cannot add an extra night to
an existing booking after the guest has arrived).

 The segment is not a past-date segment. Hotel segments are defined as 'past' when
the check in date is the day before yesterday or earlier.

The word 'past' is placed after the check out date in the hotel segment, which remains
on the face of the PNR. The number of services remains in the segment. For
example:

5 HHL RT HK1 LON IN15MAY OUT21MAY PAST

Note: if you ignore a pnr after you have changed hotel segments, the changes are ignored
and the segments are restored to how they were at the last end of transaction.

Critical and Non-Critical Options

Before making any changes, be aware that a change may result in the segment being
cancelled and rebooked. There are two types of option; critical and non-critical. The following
applies for companies with complete access (/) or complete access plus (+):

 Critical options: when you enter a critical option, Amadeus tries to book a new
segment. If the new request is accepted, the old segment is cancelled. If the new
request is rejected, the old segment is retained.

 Non-Critical options: these add information to an existing reservation - they modify,

but do not rebook the segment.

Which options are critical and non-critical varies from company to company. To see which
options are "critical" for a company, enter: HEHOTELxx (where xx is the company code)

The following options cannot be modified for hotel complete access plus (+) chains: /RO-,
/SR-, and /RT-.

3/DT-15JUN Change the check in date of the hotel in element 3

3/DD-25JUN Change the check out date of the hotel in element 3

6/SI-LOW FLOOR Add supplementary information for the hotel in element 6

© 2012 Amadeus Marketing (UK) Ltd

6/SI- Remove any supplementary information in element 6

XE4 Cancel the hotel in element 4

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 Hotel and Car Reservations

When cancelling a hotel segment, the hotel will return a cancellation reference which will
appear as a remark (RM) in the PNR. Once the PNR has been saved, the hotel segment will
be moved to the PNR history but the remark will stay in the face of the PNR.

Example of cancelled hotel segment

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 Hotel and Car Reservations

Hotels Plus
Amadeus Hotels Plus is a web-based graphical hotel reservation tool. It can be accessed by
clicking on the Hotels Plus tab in Selling Platform.

Hotels Plus provides arrows at the top of the screen showing the steps of the hotel booking
and where you are in the booking process.

Clicking on F1 at any time will take you to the online Help pages for Hotels Plus.

Search

Use the search page to specify the location of the hotel, dates of stay and any other search
criteria.

You can use one of three options:

 City or Airport

 Address or Landmark

 Property

Search by City or Airport

Yellow boxes are mandatory. In the city or airport tab, start to type in the name. Once you
have typed 3 letters, you will see a list of cities and airports beginning with those letters.
Continue typing until your location is displayed then click on its name. Alternatively, arrow
down until your location is highlighted then press enter. Fill in the check in date and either
the check out date or number of nights. For more search options, click on „more search
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options‟ at the bottom of the screen to complete any additional criteria. Once you have
entered the required information, click Search.

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 Hotel and Car Reservations

Example of search screen using city/airport

Click on the drop down menu to

choose specific hotel chains,
facilities and rates

Search by Address or Landmark

Start to type in the destination. Once you have typed in three letters, a list of addresses and
registered landmarks beginning with these letters is displayed. Continue typing until the
location you want is displayed then click on its name. Alternatively, arrow down until your
location is highlighted then press enter. If the location you want is not displayed
automatically, continue typing until you have entered the full address. Fill in any additional
search criteria and click on Search.

Note – if the destination is geo-coded, the results will be displayed in the Map View tab. If
the destination is not geo-coded, the search will revert to the nearest IATA location and will
© 2012 Amadeus Marketing (UK) Ltd

be displayed in the Listing View tab. No maps will be available.

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 Hotel and Car Reservations

Example of search screen using address or landmark

Search by Property

If you know the property code, you can use this option to go directly to the required property.
Enter the code along with any other search criteria and click on Search.

Example of search screen using property

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 Hotel and Car Reservations

Hotels

The hotels page displays a list of hotels that match your search criteria and have rooms
available for the dates that you requested.

Three views are provided:

 Listing view, giving you all relevant information in a condensed view

 Detailed view, providing photos and other more detailed information

 Map view, allowing you to display hotels on a map or aerial photo. This view is only
available for geo-coded countries.

Listing View

This displays a condensed list of hotels that meet your search criteria. For each hotel,
information is displayed, including hotel name, distance from the city centre and icons
indicating the main facilities.

Partial hotel screen

© 2012 Amadeus Marketing (UK) Ltd

Hover your mouse over any icon to see a description. Hovering over the hotel name will
show a summary of information. Click on the view rates to display the available rates for a
hotel. Click on hide rates to reset.

Use the filters on the left of the hotels screen to narrow down the display. Clicking on the
down arrow will expand the filter option.

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 Hotel and Car Reservations

Show more results

To reduce response time, a certain number of hotels that match your search criteria will be
displayed first, while the search for more hotels continues in the background.

As soon as the More Hotels button on the left-hand side of the screen becomes available,
you can click on it to add more hotels to the list.

Detailed View

This displays each hotel with photo, facility and rate information. You can click on a hotel
name to display the most detailed information on the hotel, including real-time room and rate
availability. All the information you find in the single hotel display is provided by the hotel
itself.

Example display
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 Hotel and Car Reservations

Summary tab
Provides an overview of the hotel‟s services and facilities.

Hotel Details tab

Provides comprehensive information about location, category, extra charges, check in and
check out policies, guarantee conditions, facilities, rooms, etc.

Photos tab
View the hotel‟s photo gallery (only available if provided by the hotel).
Location and Map tab
Shows the hotel on a map and provides information on distances to airport and tourist
attractions (only available for geo-coded countries).

Rooms and Rates tab

Displays real-time information for rooms and rates. From here, you can check the conditions
for each rate and book a room. A message will inform you if no rooms are available on the
requested dates. The amount of pricing information displayed in the hotel conditions
depends on the provider.

Map View

This displays all hotels in the results list on a map. This tab is only available for geo-coded
countries. If you want to book a room from this view, click on a hotel name in the hotel list to
check for availability.

The map view provides the following options:

Road Map view – displays the hotels on a normal road map. This is the default view.

Aerial view – displays an aerial photograph of the location

Bird’s eye view – displays the hotels in 3D aerial photographs. This button is only enabled
if the necessary data is available for your location.
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 Hotel and Car Reservations

Example display of road map view

Compare hotels

From any of the 3 views, you can choose a selection of hotels to provide a comparison for
your customer. Just tick your chosen hotels then click Compare on the right-hand side of the
screen. A screen will display showing the hotels side-by-side for direct comparison. This
screen can be printed or e-mailed to the customer.

Example of comparison screen

Click here to print or

e-mail the
comparison
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 Hotel and Car Reservations

Booking a hotel

From the Listing or Detailed view, click on the View Rates or Check Rates link for the hotel
you wish to book. The first three rates returned by the hotel are displayed. Click on More
Rates to display all available rates.

From the Map view, click on a hotel name to open the Single Hotel Details then click on the
Rooms and Rates tab.

Click on Conditions below the estimated price to display the terms and conditions that apply
to a rate. Click on Book alongside the room and rate that you want to book.

Traveller information

When you have booked a room, the Traveller page is automatically displayed. If traveller
information is already in the PNR, the related fields are automatically filled in.

Enter the main traveller details along with any optional information such as frequent guest
number and preferences. Click on Go to Payment to display the Payment page.

Example of the Traveller page

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Payment

The Payment page details your hotel and rate information. If the room type requires a
guarantee or deposit, enter all the necessary information. When completed, click on Send
Reservation Request.

Example of payment screen

When the booking has been confirmed by the hotel, the Reservation page is displayed,
showing all the details of the hotel booking.
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Example of Reservation screen

Confirming the PNR

A PNR is created containing the hotel segment. A name element is also added if it was not
already there before you started the hotel booking. Your booking will only be fully confirmed
once the PNR has been completed and saved. You can do this in either the PNR module
(graphic) or the command page.

To complete the PNR in the command page

Go to the command page and enter the remaining mandatory PNR elements. Save the PNR
using either ET or ER to confirm the hotel reservation.
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Example of a completed PNR (command page)

Note. When you have booked the hotel in Hotels Plus but not yet ended the Amadeus PNR,
if you wish to cancel the hotel segment, it is recommended that you use the XE entry ie XE2
then IG the PNR.

To complete the PNR in the PNR module (graphic)

Go to the PNR module. Enter the remaining mandatory elements and save the PNR using
either the save changes and redisplay or save changes and remove options.

Example of a completed PNR (PNR module)

Hotel Modifications
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Before you modify a confirmed hotel reservation, read the hotel‟s conditions to check if any
penalties apply. Modifications must be made through the PNR. Retrieve the PNR in the
PNR module and double-click on the segment to display the modification window. Make the
modifications required and click on Modify.

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 Hotel and Car Reservations

Car Reservations

Help and Information Pages

HECAR Car Help Pages

HECA Help Car Availability

GGCARZD Company Specific Car Information

GGCARZELHR Company and Airport Specific Information

DNCTHRIFTY Encode car provider name

DNCZL Decode car provider name

Car Location Lists

You can use a car location list to find details of car rental locations for a city. Depending on
the entry used, you can search for all providers or for specific providers. You can limit the
display to specific areas of a city.

CLBOS List for locations in specific city

CLBOS-C List for locations in specific area of city

CLEPBOS List for locations in specific city by single provider

CLBOS/CO-ZE-EP List for locations in specific city for specified providers

(max 5)

CLEPGB-T List for provider locations in specific areas by country

Area Codes

A AIRPORT AREA N NORTH OF CITY

T AIRPORT TERMINAL E EAST OF CITY
O OFF-AIRPORT TERMINAL W WEST OF CITY
C CITY CENTRE S SOUTH OF CITY
R RESORT H HOTEL
P PORT/FERRY X RAIL
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Example of a car location list

AK – Line reference
EP – Provider
BOST01 – Location
code

DCOS
Y – Service supported
. – No information/Not supported

Availability Display (Multi company display)

A multi company availability display is a list of all car providers in or near a particular airport
that match your search criteria. You can filter the multi company display by specifying up to
five car companies.

CASFO10JUN-17JUN/ARR-1000-1000
Basic availability request specifying airport code, pick
up/drop off dates, pick up/drop off times

CASFO10JUN-7/ARR-1000-1000 As above, specifying pick up date with number of days

rental

CAS3 Availability by segment number in PNR (will use the

arrival date/time of the flight in seg 3 and departure
date/one hour before time of next flight segment. If
there is no flight to define the drop off date, the default
is 1 day).
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CAS3/DD-17JUN/RT-1400 As above with drop off date and time (if no flight to
define this exists in the PNR or if the rental period
differs to the segments in the PNR)

CASFO10JUN-17JUN/ARR-1000-1000/CO-ZE-ZI-ZD-ZL
Availability display for specified providers (max 5)

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Example of a multi company display

Line number and location Weekly or daily rate

T=terminal Car type depending on period of rental
Provider code and access code
level Estimated total price

Access Levels

+ AMADEUS COMPLETE ACCESS PLUS

All data comes directly from the provider‟s system. Confirmation
number returned instantly.

/ AMADEUS COMPLETE ACCESS

All data comes from the Amadeus database. Confirmation number
returned instantly

Blank AMADEUS STANDARD ACCESS

All data comes from the Amadeus database. Confirmation number
returned within 24 hours.
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Availability Display (Single company display)

A single company display request can be used when you are sure which car provider the
customer wants to use. A single company display shows all rates applicable to the criteria
you use in the request.

CAZESFO10JUN-17JUN/ARR-1000-1000
Basic availability request specifying provider, airport
code, pick up/drop off dates, pick up/drop off times

CAZESFO10JUN-7/ARR-1000-1000As above, specifying pick up date with number of day‟s

rental

CAZES3 Availability by segment number in PNR for specific

provider (will use the arrival date/time of the flight in seg
3 and departure date/one hour before time of next flight
segment. If there is no flight to define the drop off date,
the default is 1 day)

CAZES3/DD-17JUN/RT-1400 As above with drop off date and time (if no flight to
define this exists in the PNR or if the rental period
differs to the segments in the PNR)

Example of a single company display

Information
direct from
provider system
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Legend at bottom of display gives

explanation of symbols

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 Hotel and Car Reservations

Car Availability Options

Options can be added to the car availability display to restrict the search to those options
chosen. Options can be added in any order to the end of the availability entry.

/ARR- Arrival time or arrival and return time (separated by - )

/BS- Add booking source information (IATA or TIDS) to view any

special rates agreed between your office and the provider)

/CD- Corporate ID number

/ID- Customer ID

/FT- Frequent Traveller number

/CO- Provider option (max 5)

/FC- Foreign currency (eg /FC-EUR). Will default to your local

currency unless otherwise specified

/MI- Mileage (U – unlimited/ M- mileage charges)

/RC- Rate code

/RT- Return time (if not specified in /ARR-)

/VT- Vehicle type

/DO- Drop off location (if different from pick up)

Example of an availability display using options

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 Hotel and Car Reservations

Car Codes

Each car code consists of 4 letters: category, type, transmission/drive, fuel/air conditioning

Common letters used are:

Category (1st letter)

M Mini E Economy C Compact
S Standard I Intermediate F Full
P Premium L Luxury S Special

Type (2nd letter)

B 2-3 door C 2/4 Door V Van
W Station Wagon L Limousine D 4-5 Door
R Recreational T Convertible P Pick Up
F 4-Wheel drive/SUV S Sports K Truck
X Special J All Terrain H Motor Home

Transmission/Drive (3rd letter)

M Manual N Manual 4WD C Manual AWD
A Automatic B Auto 4WD D Auto AWD

Fuel/Air conditioning (4th letter)

R Unspecified fuel with A/C N Unspecified fuel without A/C
D Diesel with A/C Q Diesel without A/C
V Petrol with A/C Z Petrol without A/C

CG Display all codes

CG/CAT
CG/1 Display only Category or 1st letter

CG/TYP
CG/2 Display only Type or 2nd letter

CG/TRA
CG/3 Display only Transmission or 3rd letter

CG/AIR
CG/4 Display only Fuel/Air conditioning or 4th letter

CG-ECMN Decode complete car code

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 Hotel and Car Reservations

Car Location Policy

You can obtain location policy information regarding location details, tax, policy, surcharge
and vehicle type without having to refer to a car availability display.

CPOZENCE Display location policy information for specific provider at an airport

location (CPO – transaction code, ZE – provider code, NCE – airport
code)
Note. If the city has more than one airport code or if the airport code is
different to the city code the location info section is only displayed
when using the full Amadeus reference code eg CPOZENCEC60.

The response contains 5 categories of policy information. Each category has its own code
and letter:

Category Code Letter

Location LOC L
Taxes TAX T
Surcharges SUR S
Coverage COV C
Vehicle Type VEH V

CPOZENCE/T/S or
CPOZENCE/TAX/SUR Display specific categories of location policy information
(max 3)

Example of car location policy information display (partial)

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Car Rate Features/Car Rules

The car rate features display contains features that are related to a particular rate. These
include a breakdown of the estimated total price, surcharges, tax information, insurance
coverage, vehicle type information and advance booking information. This display is
available for car providers in complete access plus. The information comes directly from the
car provider‟s central reservations system.

CR2 Display car rate features for the rate on line 2 of the availability display

RTSVCC3 Display car rate features using the car segment number in a PNR

The response contains different categories of information. Each category has its own code
and letter (partial display):

Category Code Letter

Rate info RAT R
Tax info TAX T
Surcharge info SUR S
Coverage info COV C
Special equipment SEQ Q
Vehicle types VEH V
Guarantee info GUA G
Location info LOC L
Policy info POL Y
One way info ONW O

CR2/R/C/V
CR2/RAT/COV/VEH Display specific categories of car rate features (max 3)

Example of car rate features display (partial)

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Car Terms

For car providers without complete access plus, you can display car terms information
relating to a particular rate.

CT2 Display car terms information for the rate on line 2 of the availability
display

RTSVCC3 Display car terms information using the car segment number in a PNR

The response contains different categories of information. Each category has its own code
and letter (partial display):

Category Code Letter

Rate information RAT R
Tax information TAX T
Surcharge information SUR S
Coverage information COV C
Vehicle type information VEH V
Location information LOC L

CT2/R/S/C
CT2/RAT/SUR/COV Display specific categories of car terms information (max 3)
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Car Sell

You can sell a car from a car availability or car location display. You can also sell a car using
a direct sell entry (bypassing an availability or location display). You must have a passenger
name in your PNR. If there is more than one passenger name, you must passenger relate
your sell entry.

CS2 Sell car from line 2 of the availability display

CS2/P1 Sell car from line 2 of the availability display with passenger
association

CS AB 13OCT-2/VT-ECMN/RC-BEST/ARR-0900-1800
Sell car from line reference AB in car location display, specifying pick
up date and number of day‟s rental, vehicle type, rate code and pick
up/drop off times

CSSXLHR13OCT-2/VT-ECMN/RC-B-/ARR-1000-1000
Direct sell car specifying provider, airport, pick up date and number of
day‟s rental, vehicle type, rate code and pick up/drop off times

Car sell options

/CD- Corporate ID of the client where applicable

/FT- Frequent traveller number

/SI- Supplementary information (free format text max 90 characters)

/SQ- Special equipment codes to request special equipment. Use CEA to

see a list of the codes. The maximum number of codes allowed varies
by provider

/DEL-
/COL- Collection and delivery details. The address where the vehicle will be
delivered to and collected from the customer. Not all providers support
delivery and collection, see HECARxx (where xx is the provider code)

For more options see HECS, GPSE2

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 Hotel and Car Reservations

Passive Segments

It is possible to add in car information for vehicles booked outside Amadeus. The entry used
will vary depending on the car provider being loaded in Amadeus or not.

Car Provider in Amadeus

11ACSXXMUC15OCT-2/ARR-1500/RT-1800/VT-SCAR/RQ-EUR150/CF-1333344
Full entry including pick up and drop off time,
vehicle type, rate quoted and confirmation
number

Car provider not in Amadeus

CU 1A HK1 JFK 14AUG-16AUG ECAR/CF-210/P1

Create auxiliary car segment. (include pick
up/drop off dates, car type and confirmation
number)

Retrieving Car Segments

You can retrieve a car segment without using the Amadeus locator.

RTCCR-SMITH Retrieve car bookings for specified name

pick up today

RTCCR/14NOV-SMITH Retrieve car bookings for specified name,

pick up on 14 November

RTCCREP/14NOV-SMITH Retrieve car bookings for specified provider,

pick up date and name
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Car Modifications

You can add, modify or delete any fields in a car segment except the booking status.

You can make the following changes to a car booking:

Use a new option to add a new field

Use a previous option to modify an existing field

Use a previous option to delete a field and its contents

Some options cause the booking to be cancelled, while others merely change the booking
without forcing a rebooking: which options cause a rebook varies between providers.

4/VT-ECAR Add or modify the vehicle type for element 4 of the PNR

4/SI-text Replace existing supplementary information for element 4

4/SI-*text Add to existing supplementary information for element 4

3/SQ- Delete existing information for element 3

XE3 Cancel the car in element 3

Note: if you ignore a PNR after you have changed the car segment, the changes are ignored
and the segment is restored to how it was at the last end of transaction. To save any
changes you must enter a Received from and end transact the PNR.

Car e-Vouchers

A car e-voucher is a value document issued by the travel agent for the customer. The e-
voucher is used as a full-payment or partial payment method for a car rental. A car e-voucher
is issued only upon the approval of the respective car provider.

e-Vouchers are market and provider specific and are currently supported by 8 providers:

Europcar
Hertz
Sixt
Avis
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National
Alamo
Atesa
Budget

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CVD/S3 Display a car voucher for segment 3 of the PNR

CVP/S3/ET Issue an e-Voucher for segment 3 of the PNR

CVP/S3/ET/P1 Reissue an e-Voucher for segment 3 of the PNR (must be

passenger related)

Once the e-Voucher is issued, an Amadeus sequence number (/CK-) and an electronic
voucher number (/EVN-) will be added to the car segment.
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Cars Plus
Amadeus Cars Plus is a web-based graphical car reservation tool. It can be accessed by
clicking on the Cars Plus tab in Selling Platform.

Cars Plus

Arrows at the top of the screen represent the consecutive steps of a car booking and show
you at any time where you are in the booking process.

Clicking on F1 at any time will take you to the online Help pages for Cars Plus.

Search

Use the search page to enter details for your car availability search including pick up and
drop off location, dates and car rental provider.

You can use one of three options:

 City or Airport

 Address or Landmark

 Rental Station

Find Car Providers close to an Airport or City

Yellow boxes are mandatory. In the city or airport tab, start to type in the name. Once you
have typed 3 letters, you will see a list of cities and airports beginning with those letters.
Continue typing until your location is displayed then click on its name. Alternatively, arrow
down until your location is highlighted then press enter. Fill in the pick-up and drop-off
locations and dates. For more search options, Click on „more search options‟ at the bottom
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of the screen to complete any additional criteria. Once you have entered the required
information, click Search.

Note. If you enter a location that is not found, you cannot use this search option. Use the
Address or Landmark option instead. If you only want to search in a specific area, select an
area from the list. If no area is selected, all areas will be included in the search.

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Example of search screen using city/airport

All – will show corporate and

leisure rates
Easy shopper – will only show
leisure (prepaid) rates

Click on the drop down menus to

choose specific car providers
(max 5), vehicle types and
discount codes

Find Car Providers close to an Address, Landmark or Non-IATA Location

Start to enter a full address, landmark name or city or airport name. As you type a list of
addresses and landmarks beginning with the letters you type in is displayed. Continue typing
until your address is displayed then click on its name or press enter. Alternatively, arrow
down until your location is highlighted then press enter. Enter the radius around the selected
© 2012 Amadeus Marketing (UK) Ltd

address or landmark within which you want to search for car rental stations.

Note. This search will only find geo-coded rental stations. This may limit your search results
as some car providers have not yet geo-coded all their stations.

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Example of search screen using address or landmark

Select a Specific Car Rental Station

Depending on the type of search, enter either an address or landmark or a city or airport in
the search field then click on Select Rental Station from List.
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The Station Locator window opens, showing all car rental stations associated to the selected
location, both in a list and on a map. Select the rental station from the list or map then click
on Choose Station to save the selection and return to the search page.

Repeat or Modify a Previous Search

Each time you search, your search criteria are automatically stored in the Select Search list.
To repeat previous searches, open the Select Search drop-down list and select a search
from the Favourite Searches or Last Searches list. Click on Search or modify the criteria. To
mark a search as a favourite, select it and click on the star icon. To start a new search using
different criteria, click on the Reset button on the search page. All fields will be cleared.
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Cars

The Cars page shows a list of car rental offers that match your search criteria. From here
you can use one of three different displays to select and book a car:

 Listing view, giving you detailed information matching your search criteria. For each
offer, detailed information is displayed, including provider information, car details and
price.

 Category view, giving you search results listed by car category (such as economy,
compact etc).

 Map view, giving you a road map, aerial or bird‟s eye view of the rental station
location.

Listing View

This displays the offer with the lowest estimated total price for each provider.

Partial screen
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Click on the More Rates link to see all the offers of a car provider. Use the filters on the left
of the screen to narrow down the display. Clicking on the down arrow will expand the filter
option.

To book a car from this display, click on Book icon next to your chosen car.

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Show more results

To reduce response time, a set of car rental offers that match your search criteria will be
displayed first, while the search for more offers continues in the background.

A status panel on the left of the screen shows the status of the car rental stations that are not
yet displayed in the search results. The status icons indicate the following:

Rates of the car rental station are available for display

No rates were found

Retrieval of rates is in progress

As soon as the Add them to the Results option becomes available, you can click on it to add
the car rental stations shown in green to the list of search results.

Category View

This displays the search results in a table that shows the rates of the car rental providers for
the different car categories.
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The cheapest offer for each car category is shown with a green flag. To see more car
categories, click on the arrow icons at the top.

To display more information on car providers and policies, click on the logo or the address
link of a car provider.

To check rate rules, rate details and policies, click on a Conditions link.

To book a car from this display, select a rate and click on Book.

Map View

This displays a map or aerial view showing the car rental stations. This tab is only available
if at least one geo-coded car rental station is found at the selected location.

On the right, a list of all car rental stations and their best rates is shown. To display more
information on car provider and policies, click on the logo or the address link of the provider.
To check the rate rules, rate details and policies, click on a Conditions link.

To book a car from this display, click on Book next to the rate you want to book.

The map view provides the following options:

Road Map View - displays car rental stations on a normal road map. This is the default
view.

Aerial View - displays an aerial photograph of the location.

Bird’s Eye View - displays a 3D aerial photograph of the location. This button is only
enabled if the necessary data is available for your location.
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Compare cars

From any of the 3 views, Listing, Category and Map, you can choose a selection of cars to
provide a comparison for your customer. Tick your chosen cars then click Compare on the
right of the screen. A screen will display showing the cars side-by-side for direct comparison.
This screen can be printed or e-mailed to the customer.

Traveller Information

When you have booked a car in the Cars Page, the Traveller Page is automatically
displayed. The fields you need to complete are different, depending on whether you book a
corporate or leisure (prepaid) rate.

If passenger information is already present in the PNR, some fields will be automatically
filled.

If no traveller details are present, enter the title, last name and first name. If travellers are
already present in the PNR, select one from the list.

Request special equipment if required. Enter up to 3 equipment names or codes separated

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by commas or select from the list.

Specify delivery and collection options if needed.

Click on Go To Payment to display the Payment page.

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Example of the Traveller Page (Corporate Rate)

Example of the Traveller Page (Leisure Rate)

Note. Customer e-mail address

required. Price breakdown
shows what is included in total
price to be prepaid
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Payment

Entering payment details for a Corporate (non-prepaid) Rate

You only need to fill in payment details in the Payment page if you collect the payment or if a
guarantee is required.

If your agency collects the payment, select the form of payment. This information is sent to
you agency‟s mid or back-office system.

If a guarantee is required (check the Rate Conditions), select the guarantee type. This
information is sent to the car provider.

Fill in any other fields required. For help about a specific field, hover over the field to see a
tooltip.

Click on Send Reservation Request.

When the booking has been confirmed, the Confirmation page is displayed, showing the car
provider‟s confirmation number.

To confirm the car reservation, you now need to enter all required PNR elements then save
the PNR.

Entering payment details for a Leisure (prepaid) Rate

For Leisure Rates, you need to specify the form of payment:

If your agency collects the payment or guarantee, select Yes and select the form of payment.
This information is sent to your agency‟s mid or back-office system.

If the car provider collects the payment or guarantee, select No and fill in the customer‟s
credit card details. This information is sent to the car provider.

Fill in any other fields if required.

Click on Confirm.

When the booking has been confirmed, the Confirmation page is displayed, showing the car
provider‟s confirmation number.

To confirm the car reservation, you now need to enter all required PNR elements then save
the PNR.
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Issuing an e-Voucher during Payment

Note: E-Vouchers can only be issued with non-prepaid rates.

From the Payment page complete the Form of Payment and other fields as necessary.

Specify either a Booking Source or Billing Number for the car provider.

Complete by entering the Voucher Value.

Tick the box to confirm and issue e-Voucher. Click on Send Reservation Request

Note: Before confirming the e-voucher you must ensure the PNR can be end transacted by
checking that all the mandatory elements in the PNR are complete.
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When the booking is successful, the Confirmation page is displayed, showing the car
provider's confirmation number along with the PNR Record Locator. A summary for the e-
voucher is also displayed.

If for any reason the e-Voucher issuance is unsuccessful, you can issue at a later point (see
page 57).

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Confirming the PNR

When you have successfully completed a car reservation, a car element is added to the
PNR.

If you created a new traveller during the car booking, a name element is also added to the
PNR. Your booking will only be fully confirmed once the PNR has been completed and
saved. You can do this in either the PNR module (graphic) or the command page.

To complete the PNR in the command page

Go to the command page and enter the remaining mandatory PNR elements. Save the PNR
using either ET or ER to confirm the reservation.

Note. When you have booked the car in Cars Plus but not yet ended the Amadeus PNR, if
you wish to cancel the car segment, it is recommended that you use the XE entry ie XE2
then IG the PNR.

To complete the PNR in the PNR module (graphic)

Go to the PNR module. Enter the remaining mandatory elements and save the PNR using
either the save changes and redisplay or save changes and remove option.
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Car Modifications

Before you modify a confirmed car reservation, read the conditions to check if any penalties
apply. Modifications must be made through the PNR. Retrieve the PNR in the PNR module
and double-click on the segment to display the modification window. Make the modifications
required and click on Modify.

Car e-Vouchers

A car e-voucher is a value document issued by the travel agent for the customer. The e-
voucher is used as a full-payment or partial payment method for a car rental. A car e-voucher
is issued only upon the approval of the respective car provider.

e-Vouchers are market and provider specific and are currently supported by 8 providers:

Europcar
Hertz
Sixt
Avis
National
Alamo
Atesa
Budget

You can issue an e-Voucher from the Command page or through the Ticket and Documents
tab

Issue an e-Voucher from the Command Page

CVD/S3 Display a car voucher for segment 3 of the PNR

CVP/S3/ET Issue an e-Voucher for segment 3 of the PNR

CVP/S3/ET/P1 Reissue an e-Voucher for segment 3 of the PNR (must be

passenger related)

Once the e-Voucher is issued, an Amadeus sequence number (/CK-) and an electronic
voucher number (/EVN-) will be added to the car segment.
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Issue and e-Voucher through the Ticket and Documents tab

Click on the Ticket and Documents tab and select the Car e-Voucher check box in the
Issuing tab. Fill in the fields as required. Click on Issue.

Once the e-Voucher is issued, an Amadeus sequence number (/CK-) and an electronic
voucher number (/EVN-) will be added to the car segment.

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