ChaChaDoct
orKebedeMi
chaelTVETCol
lege
WebDev
elopmentandDat
abaseAdmi
nist
rat
ion
Lev
el2
Recor
dingCl
i
entSuppor
tRequi
rement
s
Gr
oupAssi
gnment Januar
y24
2025
Par
ti
cipat
eTr
ainees
1.Aschal
ewAl
emay
ehu Number
2.Ay
elechTekl
u 1
3
3.El
fyeaBekel
e 5
4.Fi
krt
eBel
ayneh 6
9
5.Mar
shetkebede 17
6.Woi
nshetGet
achew
Summi
ttoI
nst
ruct
orYohanse
ChaChaD/
RKebedeMi
chaelTVETCol
lege
Dat
arequi
red Ent
ry
Lognumber
: 001
Hel
pDeskOper
ator
’sname: Aschal
ew
Dat
eandt
imeofcl
i
entr
equest
: t
odayat12o’
cl
ock
Cl
i
ent
’sname: Ter
efe
Cl
i
ent
’scont
actdet
ail
s: 0912345678
Sect
ionandl
ocat
ion: Mi
nist
ryofEducat
ion,
AratKi
l
o
Pr
obl
em l
ogged: net
wor
kser
verf
ail
ure
Dat
eandt
imepr
obl
em occur
red: yest
erdayat4o’
cl
ock
Comput
er/
per
ipher
alaf
fect
ed No
I
mpactoftheproblem on Af
fectbusi
ness
oper
ati
ons/busi
ness:
Fi
rstl
i
nesuppor
tpr
ovi
ded(
ifany
): No
Escal
atet
osuppor
tst
aff
?Yes/
No Yes 1
ChaChaD/
RKebedeMi
chaelTVETCol
lege
Supportst
affr
equestdet
ail
s:Dat
eand Monday2 o’
cl
ock
ti
mer epor
ted:
Nameofsuppor
tst
aff
: Tar
iku
Pr
ior
it
yLev
el: Hi
ghI
mpact
Reason Ser
verCr
ush
Sampl
eofat
ypi
caldat
aent
ryf
orm
Fi
rstRequest
Secondr
equi
red
2
ChaChaD/
RKebedeMi
chaelTVETCol
lege
Dat
arequi
red Ent
ry
Lognumber
: 002
Hel
pDeskOper
ator
’sname: Aschal
ew
Dat
eandt
imeofcl
i
entr
equest
: t
odayat11o’
cl
ock
Cl
i
ent
’sname: Joseph
Cl
i
ent
’scont
actdet
ail
s: 0913756347
Sect
ionandl
ocat
ion: I
NSA,
Bol
eRoad
Pr
obl
em l
ogged: upgr
adinghi
sMi
crosof
tOf
fi
ce
2003to2007
Dat
eandt
imepr
obl
em occur
red: yest
erdayat3o’
cl
ock
Comput
er/
per
ipher
alaf
fect
ed No
I
mpactoftheproblem on NoAf
fect
oper
ati
ons/busi
ness:
Fi
rstl
i
nesuppor
tpr
ovi
ded(
ifany
): No
3
Escal
atet
osuppor
tst
aff
?Yes/
No Yes
ChaChaD/
RKebedeMi
chaelTVETCol
lege
Supportst
affr
equestdet
ail
s: eand Monday2 o
Dat ’
cl
ock
ti
mer epor
ted:
Nameofsuppor
tst
aff
: Tar
iku
Pr
ior
it
yLev
el: Hi
ghI
mpact
Reason Usednewsof
twar
e
4
ChaChaD/
RKebedeMi
chaelTVETCol
lege
Dat
arequi
red Ent
ry
Lognumber
: 003
Hel
pDeskOper
ator
’sname: Woi
nshet
Dat
eandt
imeofcl
i
entr
equest
: t
odayat6o’
cl
ock
Cl
i
ent
’sname: I
saac
Cl
i
ent
’scont
actdet
ail
s: 0920856947
Sect
ionandl
ocat
ion: t
heTVETAgency,
Pai
sa
Pr
obl
em l
ogged: i
nst
all
ati
onofanewpr
ocessor
Dat
eandt
imepr
obl
em occur
red: yest
erdayat5o’
cl
ock
Comput
er/
per
ipher
alaf
fect
ed Yes
I
mpactoftheproblem on Af
fectbusi
ness
oper
ati
ons/busi
ness:
Fi
rstl
i
nesuppor
tpr
ovi
ded(
ifany
): No
5
Escal
atet
osuppor
tst
aff
?Yes/
No Yes
ChaChaD/
RKebedeMi
chaelTVETCol
lege
Supportst
affr
equestdet
ail
s: eand Monday2 o
Dat ’
cl
ock
ti
mer epor
ted:
Nameofsuppor
tst
aff
: Tar
iku
Pr
ior
it
yLev
el: LowUr
gency
Reason dust
Thi
rdr
equi
red
Four
thRequest
Dat
arequi
red Ent
ry
Lognumber
: 004
Hel
pDeskOper
ator
’sname: Ay
elech
Dat
eandt
imeofcl
i
entr
equest
: yest
erdayat11o’
cl
ock
Cl
i
ent
’sname: Mossi
e
6
ChaChaD/
RKebedeMi
chaelTVETCol
lege
Cl
i
ent
’scont
actdet
ail
s: 0919866877
Sect
ionandl
ocat
ion: GI
Z,Cabana
Pr
obl
em l
ogged: pr
inthispayr
ollonnet
wor
k
pr
inter
Dat
eandt
imepr
obl
em occur
red: yest
erdayat2o’
cl
ock.
Comput
er/
per
ipher
alaf
fect
ed No
I
mpactoftheproblem on Af
fectbusi
ness
oper
ati
ons/busi
ness:
Fi
rstl
i
nesuppor
tpr
ovi
ded(
ifany
): No
Escal
atet
osuppor
tst
aff
?Yes/
No Yes
Supportst
affr
equestdet
ail
s:Dat
eand Thur
sday–3o’
cl
ock)
ti
mer epor
ted:
Nameofsuppor
tst
aff
: Henok
Pr
ior
it
yLev
el: Hi
ghI
mpact
Reason Powercor
rupt
