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Event Booking Management System Documentation

The Event Booking Management System is designed to streamline the booking and management of events for both customers and administrators. It includes features such as user registration, event browsing, payment processing, and booking management for customers, while providing admin functionalities for event creation, user management, and reporting. The system prioritizes security and compliance with data protection laws to ensure a safe user experience.

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24 views5 pages

Event Booking Management System Documentation

The Event Booking Management System is designed to streamline the booking and management of events for both customers and administrators. It includes features such as user registration, event browsing, payment processing, and booking management for customers, while providing admin functionalities for event creation, user management, and reporting. The system prioritizes security and compliance with data protection laws to ensure a safe user experience.

Uploaded by

bdfound24
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Event Booking Management System Documentation

Introduction
The Event Booking Management System is a platform designed to facilitate the booking, management, and organization of eve

Customer Module
1. User Registration and Login

Customers must register with an email and password.

Login using registered credentials.

Option to reset password if forgotten.

2. Event Browsing and Booking

Customers can browse available events.

Filter and search options based on category, date, location, and availability.

View event details including description, venue, date, and pricing.

Book tickets for events.

Receive booking confirmation via email/SMS.

3. Payment Processing

Integration with payment gateways (e.g., PayPal, Stripe, Credit/Debit Cards).

Secure transactions with encryption.

Refund and cancellation policies applicable.

4. Booking Management

View booking history.


Cancel or modify bookings before the event date.

Download or print e-tickets.

5. Notifications and Support

Receive event reminders and updates.

Customer support through chat, email, or phone.

Admin Module
1. Admin Dashboard

Overview of total bookings, upcoming events, and revenue statistics.

Quick access to event management features.

2. Event Management

Create, update, or delete events.

Set event details including name, description, date, time, location, and ticket pricing.

Manage event capacity and availability.

3. Booking Management

View and manage customer bookings.

Process cancellations and refunds.

Generate booking reports.

4. User Management

View registered customers.

Manage user roles and permissions.

Handle customer inquiries and support tickets.


5. Reports and Analytics

Generate reports on ticket sales, revenue, and customer trends.

Export reports in CSV or PDF format.

6. System Settings

Configure payment gateways.

Set refund policies and system preferences.

Manage promotional offers and discount codes.

Security and Compliance


User authentication with secure login mechanisms.

Data encryption for transactions and user data.

Compliance with GDPR and other data protection laws.

Conclusion
The Event Booking Management System ensures a seamless experience for both customers and administrators, enabling effic
mentation

ement, and organization of events. The system consists of two main user roles: Customers and Administrators.
administrators, enabling efficient event organization, ticket sales, and customer interaction.

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