Practice Test Results

Test Overview

Test Name:
Custom Test created July 2 - Project Human Resource Management Knowledge Area (50 questions)

Your Test Score:

0 of 50 (0.00%)

Required to Pass:
35 of 50 (70.00%)

Results:
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Test Question Review

Below are the individual test questions, along with the correct response and reason.

 indicates a correct response.

 indicates an in-correct response.

1. A critical resource is on another project team. It is essential that you get his time for your
 project. You have contacted the resource’s team manager several times but have received a
poor response. What should you consider doing next?

CORRECT RESPONSE REASON

Try to use management influence to obtain the Contacting the manager once again will not help since you have already
resource's time. had a poor response. The best option is to try using management
influence to obtain the resource's time for your project. Should all efforts
to obtain the resource prove unsuccessful, alternatives include planning
for an alternate resource or training another resource. [PMBOK 5th
edition, Page 268]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing
CORRECT RESPONSE REASON

Your response: BLANK

Incorrect response: Plan for an alternate resource since this resource is not available.

Incorrect response: Contact the manager once again to see if he can help.

Incorrect response: Train another resource within your project.

2. Which of the following statements is incorrect?


CORRECT RESPONSE REASON

A project manager must not acquire resources Although project team development is the responsibility of the project
needed to develop effective project teams. manager, the project manager may acquire experts needed to develop
effective project teams. [PMBOK 5th edition, Page 274]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response: BLANK

Incorrect response: Developing a project team is the responsibility of the project manager.

Incorrect response: High team performance can be achieved using open and effective communications.

Incorrect response: Teamwork is a critical success factor for a project.

3. Bill and Jake are two team members in a project. They do not get along well and are
 constantly involved in verbal conflicts. The project manager understands the characteristics of
conflict and the conflict management process and tries to resolve the situation. Which of the
following is not a characteristic of conflict?

CORRECT RESPONSE REASON

The project manager is not responsible for Project team members are initially responsible for resolution of their
conflict management. conflicts. If conflict escalates, the project manager should help resolve it.
[PMBOK 5th edition, Page 283]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response: BLANK

Incorrect response: Openness resolves conflict

Incorrect response: Conflict is natural and forces a search for alternatives

Incorrect response: Conflict is inevitable in a project environment.

 4. Clear criteria for rewards and a planned system for their use promotes and reinforces desired
 behaviors in the project. Creating a plan with established times for rewards ensures that
recognition takes place and is not forgotten. This is usually part of the:

CORRECT RESPONSE REASON

Staffing Management Plan The plan for rewards and recognition is part of the Staffing Management
plan. The recognition and rewards are developed as part of the Develop
Human Resources Plan process. [PMBOK 5th Edition, Page 266]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response: BLANK

Incorrect response: Project Dashboard

Incorrect response: Company HR plan

Incorrect response: Communications Management Plan

5. A project involved team members situated in Arizona, Nebraska, New York, and Ireland. Which
 of the following activities becomes crucial in such a team environment?

CORRECT RESPONSE REASON

Communication planning Communication planning is critical when virtual teams are involved. Lack
of face-to-face interaction can cause misunderstandings and conflict.
These risks need to be addressed by proper communication planning.
[PMBOK 5th edition, Page 271]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response: BLANK

Incorrect response: Team-building

Incorrect response: Status reporting

Incorrect response: Conflict resolution

6. You are an experienced project manager and have managed several data center migration
 projects. You are currently conducting training on the databases, spreadsheets, and
management plans you will use during the lifecycle of the project. This training is a tool and
technique in what process?

CORRECT RESPONSE REASON

Develop Project Team Any type of training that is conducted—formal, on the job, computer-
based, etc.—is a tool and technique in the Develop Project Team process.
[PMBOK 5th edition, Page 232]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response: BLANK

Incorrect response: Manage Project Team

Incorrect response: Acquire Project Team

Incorrect response: Control Quality

7. Which of the following is not a tool or technique of the Acquire Project Team process?

CORRECT RESPONSE REASON

Conflict management Conflict management is not a tool and technique of the Acquire Project
Team process. The other choices are valid tools and techniques of this
process. [PMBOK 5th edition, Page 267]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response: BLANK

Incorrect response: Negotiation

Incorrect response: Multi-criteria decision analysis

Incorrect response: Pre-assignment

8. A project was awarded based on a competitive proposal. Management made a commitment

 that a few key team members would work on the project. When such assignments happen, they
are:

CORRECT RESPONSE REASON

Pre-assignments When team members are assigned to projects in advance of the start of
the project, they are termed as pre-assignments. Such assignments can
happen when resources are promised as part of a competitive proposal,
when projects are dependent on critical resources, or if some staff
assignments have been defined in the project charter. [PMBOK 5th edition,
Page 270]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response: BLANK

CORRECT RESPONSE REASON

Incorrect response: Bargaining agreements

Incorrect response: Schedule constraints

Incorrect response: Assignment risk

9. A project manager had scheduled a number of training programs for his team. However, he
 was aware that apart from planned training, unplanned training also took place in a number of
ways. Which of these is not one of the ways in which unplanned training can take place?

CORRECT RESPONSE REASON

Classroom Scheduled training occurs as stated in the Human Resource plan and can
include online, classroom, on-the-job, etc. Unplanned training can take
place through conversation, observation, and project performance
appraisals. [PMBOK 5th edition, Page 275]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response: BLANK

Incorrect response: Observation

Incorrect response: Project performance appraisals

Incorrect response: Conversation

10. Two of your team members are constantly arguing with each other about work assignments.
 Due to their attitude, the project is delayed, and pressure is building on other team members.
What should you do?

CORRECT RESPONSE REASON

Meet with them to understand their concerns One of the mandatory standards in the PMI Code of Ethics and
Professional Conduct is respect. A project manager must listen to others’
points of view and understand them. Hence, you must meet with the team
members first to understand their concerns. If the problem continues, you
may issue a memo or even replace the team members if necessary.
Talking to the functional manager may not resolve the problem as the
team members are managed by you in your project. [PMBOK 5th Edition,
Page 283 and PMI Code of Ethics and Professional Responsibility, Pages 4,
5]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Issue a memo

CORRECT RESPONSE REASON

Incorrect response: Inform the concerned functional manager

Incorrect response: Replace the team members

11. What is the traditional way to display a reporting structure among project team members?

CORRECT RESPONSE REASON

Hierarchical-type charts A hierarchical-type organization chart can clearly show roles and
reporting relationships within a team. [PMBOK 5th edition, Page 165]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Text-oriented role description

Incorrect response: Flowchart

Incorrect response: Matrix-based responsibility chart

12. As part of the Develop Team process, the project manager has planned for some Team
 Building activities. Team Building Activities should take place throughout the project lifecycle
but will have greater benefit when conducted:

CORRECT RESPONSE REASON

Early in the project lifecycle Team Building Activities should take place throughout the project life
cycle, but have greater benefit when conducted early in the project life
cycle. [PMBOK 5th edition, Page 276]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: On a need basis

Incorrect response: At the end of the project lifecycle

Incorrect response: In the middle of the project lifecycle

13. A key output of Plan Human Resource Management is a list of project roles and
 responsibilities. What should this document include?
CORRECT RESPONSE REASON

Role, Authority, Responsibility, Competency The following items should be addressed when listing the roles and
responsibilities of team members needed to complete the project: Role,
authority, responsibility, and competency. [PMBOK 5th edition, Page 264]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Work packages, Effort, Authority, Duties

Incorrect response: Role, Responsibility, Authority, Risk

Incorrect response: Role, Title, Resource Cost, Responsibility

14. Conflict management is a tool and technique of which of the following processes?

CORRECT RESPONSE REASON

Manage Project Team Conflict Management is a tool and technique of the Manage Project Team
process. Claims Administration, a tool and technique of the Control
Procurements process, relates somewhat to conflict management.
[PMBOK 5th edition, Page 282]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Control Procurements

Incorrect response: Identify Stakeholders

Incorrect response: Close Project or Phase

15. You are a project manager for a company that has a composite organization structure. The
 current project you are managing is ending. There are a number of activities that need to be
completed, including releasing project resources. All the following statements are examples or
true statements related to releasing project resources in this company except:

CORRECT RESPONSE REASON

Transferring the documented lessons-learned Transferring the documented lessons learned into the lessons learned
into the lessons learned database database is not linked with reassigning of project team members or
transferring of project equipment at the end of the project. Lessons
learned track project successes and failures, which would include factors
that led to the project being cancelled. It is important to archive or
transfer these records to a lessons learned knowledge base for reference
on future projects. [PMBOK 5th edition, Page 266]
CORRECT RESPONSE REASON

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Documenting the release date for project resources in the project management plan

Incorrect response: Transferring project equipment to the regular operations of the company

Incorrect response: Reassigning project team members to a new project within the company

16. You have used 360-degree feedback techniques for your information gathering, and you are
 in the process of giving formal feedback to team members. You will be setting specific goals for
employees for the remainder of the project. Which technique are you using?

CORRECT RESPONSE REASON

Project Performance Appraisals Project Performance Appraisal is a technique of the Manage Project Team
process. In a project performance appraisal, team members get feedback
from project work supervisors. The supervisors can gather information
from those who interact with the team member using 360-degree
feedback principles. The term “360-degree feedback” means that
information is gathered from multiple sources, such as the worker’s
supervisors, peers, and subordinates. [PMBOK 5th edition, Page 282]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Co-location

Incorrect response: Issue Log

Incorrect response: Observation and Conversation

17. A small project team will develop a new retail store concept. The project manager wants to
 document the project’s organization and position descriptions. Which of the following formats
cannot be used in this case?

CORRECT RESPONSE REASON

Work Breakdown Structure (WBS) Various formats exist to document the roles and responsibilities of team
members. The three most common types of formats are hierarchical,
matrix, and text-oriented. [PMBOK 5th Edition, Page 261]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:
CORRECT RESPONSE REASON

Incorrect response: Matrix-based chart

Incorrect response: Hierarchical chart

Incorrect response: Text-oriented format

18. Colocation is also:


CORRECT RESPONSE REASON

Tight Matrix Colocation is also referred to as "tight matrix". The other choices are
incorrect as they are different organizational structures. [PMBOK 5th
edition, Page 277]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Strong Matrix

Incorrect response: Weak Matrix

Incorrect response: Balance Matrix

19. Which of the following is not a trust-building action?


CORRECT RESPONSE REASON

Value your personal interests Valuing personal interests is not of much help in building trust. The other
choices are valid trust building actions. [PMBOK 5th edition, Page 518]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Being receptive to innovation

Incorrect response: Engage in open and direct communications

Incorrect response: Keeping all stakeholders informed

20. Two of your team members in your software development project are not performing well.
 The initial assessment from your project leader indicates a lack of skills as the main reason for
their poor performance. To enable them to complete their tasks on time, you plan to improve
 their skills by online training. Since you are in the execution phase of the project, you must
document the training requirements in which document?

CORRECT RESPONSE REASON

The human resource management plan A human resource management plan is a part of the project management
plan. All training needs, types of rewards, and types of disciplinary actions
are documented in the human resource plan. During execution, additional
training requirements can be added to this plan as a result of team
performance assessments. Hence, in this case you must use the human
resource management plan to document the additional training
requirements. [PMBOK 5th edition, Page 278]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Enterprise environmental factors

Incorrect response: Project charter

Incorrect response: Project staff assignments

21. You have the project management responsibility of a virtual team comprising team members
 from the same company who live in widespread geographic areas, employees who work from
home offices and employees with mobility impairments. Virtual teams are formed as a result of
which of the following processes?

CORRECT RESPONSE REASON

Acquire Project Team Virtual teams are formed as a result of the Acquire Project Team process.
[PMBOK 5th edition, Page 271]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Plan Human Resource Management

Incorrect response: Estimate Activity Resources

Incorrect response: Develop Schedule

22. Which of these is not an Enterprise environmental factor that can influence the Plan Human
 Resource Management process?

CORRECT RESPONSE REASON

Lessons learned on organizational structures Lessons learned on organizational structures are used as inputs to the Plan
Human Resource Management process. However, these are
organizational process assets and not enterprise environmental factors.
[PMBOK 5th edition, Page 260]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Organizational culture

Incorrect response: Marketplace conditions

Incorrect response: Personnel administration policies

23. A number of ethical issues arose in a large project with 55 team members. The project
 manager explained to the sponsor this was a common problem in larger teams. Whose
responsibility is it to ensure that all team members maintain professionalism and behave
ethically?

CORRECT RESPONSE REASON

The project management team The project management team must ensure that all team members act
professionally and behave ethically. [PMBOK 5th edition, Page 256]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: The project manager

Incorrect response: The sponsor

Incorrect response: The HR department

24. Your company is chosen to develop a new line of business for a large insurance company.
 This is a large and prestigious project for the company, and you have told senior management
you will create a team meeting room for this project. This is one of the strategies for:

CORRECT RESPONSE REASON

Co-location In collocation, all the team members are brought together physically, such
as in a team meeting room. Collocation is a highly recommended project
management practice. [PMBOK 5th Edition, Page 277]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:
CORRECT RESPONSE REASON

Incorrect response: Centralized Team

Incorrect response: Project Control

Incorrect response: Develop Project Team

25. Rina and Gimo are the senior developers in a website development project. They have
 argued about the best web design product to use in developing the new website. As the project
manager, you use a forcing approach to make a decision and reduce the conflict. What is the
main characteristic of this approach?

CORRECT RESPONSE REASON

Asserting one‘s viewpoint at the expense of Project managers must resolve conflicts as early as possible to improve
others productivity and generate positive working relationships. Forcing is a
conflict resolution technique in which one's viewpoint is asserted at the
expense of others. [PMBOK 5th edition, Page 283]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Forcing to close the project

Incorrect response: Highlighting areas of agreement rather than areas of disagreement

Incorrect response: Withdrawing from the actual conflict

26. In a ship design project, a project manager is in the process of negotiating with a consulting
 company to ensure that the project receives certified and specialized consultants for creating
the hull design. The project manager wants to make certain that the consultants will be able to
work until their assignments are completed. He is using all his negotiation skills and
interpersonal skills to get competent staff on time. Based on the scenario described above, the
project manager is engaged in:

CORRECT RESPONSE REASON

Acquire Project Team process Negotiation skills are used by project managers throughout the project. In
this scenario, the project manager is negotiating with vendors to get
talented consultants in sufficient number within the scheduled time. This
process ensures the availability of scarce resources during critical phases
of the project. This effort is done during the Acquire Project Team
process. [PMBOK 5th edition, Page 267]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:
CORRECT RESPONSE REASON

Incorrect response: Resource Leveling process

Incorrect response: Plan Human Resource Management process

Incorrect response: Manage Project Team process

27. A large insurance company has chosen your company to develop a new line of business. This
 is a large and prestigious project for the company, and you have told the senior management
you will create a team meeting room for this project. This is one of the strategies for:

CORRECT RESPONSE REASON

Co-location Collocation brings all the team members together in a single physical
location, such as a team meeting room. Collocation is highly
recommended as a good project management practice. [PMBOK 5th
edition, Page 277]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Centralized Team

Incorrect response: Project Control

Incorrect response: Develop Project Team

28. You are working in a matrix project environment where functional managers have control
 over the resources. You are well aware that not acquiring the project team soon enough for
your project could result in changes to the schedule, cost, and quality. To acquire the project
team from functional managers, the best technique for you to use is:

CORRECT RESPONSE REASON

Negotiations Project managers can use pre-assignment, virtual teams or negotiations as

tools or techniques for acquiring the project team. However, negotiation
is the best tool to acquire the project team from functional managers to
ensure that the project receives appropriate staff in the required time
frame. Therefore, negotiation is the correct answer. [PMBOK 5th edition,
Page 270]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Pre-assignment

Incorrect response: Virtual teams

CORRECT RESPONSE REASON

Incorrect response: Acquisition

29. Factors that influence conflict resolution methods include the following except:

CORRECT RESPONSE REASON

Political influence of the persons involved The political influence of the persons should not influence the project
manager’s facilitating a resolution. This is against the PMI Code of Ethics
and Professional Conduct. The other choices are valid factors that
influence conflict resolution methods. [PMBOK 5th edition, Page 283]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Position taken by persons involved

Incorrect response: Relative importance and intensity of the conflict

Incorrect response: Time pressure for resolving the conflict

30. Which of the following does not motivate an individual?


CORRECT RESPONSE REASON

Micro-management Micromanagement does not motivate an individual. Actual motivation

factors include job satisfaction, challenging work, a sense of
accomplishment, achievement and growth, financial compensation, and
rewards and recognitions. [PMBOK 5th edition, Page 514]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Achievement and growth

Incorrect response: Job satisfaction

Incorrect response: Challenging work

31. You are managing a project and find you need to apply resource leveling. Which of the
 following tools can help you identify resources that are over-allocated?

CORRECT RESPONSE REASON

Resource Histogram The Resource Histogram is a tool for charting human resources. It
illustrates the number of hours that a person, department or entire project
team will be needed each week or month over the course of the project.
The chart can include a horizontal line that represents the maximum
number of hours from a particular resource. This can be used for a
resource leveling strategy. [PMBOK 5th edition, Page 265]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Resource Assignment Matrix

Incorrect response: Network diagram

Incorrect response: Resource Breakdown Structure

32. A team member in your project is constantly providing incomplete deliverables and not
 performing well. What should you do first?

CORRECT RESPONSE REASON

Discuss the issue with the team member in Discuss the issue with the team member in private. Conflicts should be
private first addressed in private, using a direct and collaborative approach.
[PMBOK 5th edition, Page 283]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Discuss the issue with the team member in presence of the project sponsor

Incorrect response: Discuss the issue with the team member in the presence of other team members

Incorrect response: Discuss the issue with the team member in presence of the company's HR manager

33. You have been assigned as a project manager of a new project to be executed out of New
 York. However, you determine the project requires a Global Positioning Systems expert who is
not available within the company in New York. After doing a little checking, you determine that
the company has an expert based in London who is suitable for the project. However, the
London-based employee is not willing to relocate to New York for the project. In such a case:

CORRECT RESPONSE REASON

You look at the option of moving ahead with the The use of virtual teams has created possibilities of having teams in
project by using a virtual team. different global locations who are working towards a common goal. The
availability of email and videoconferencing has made such teams possible.
Virtual teams do present additional challenges, but these can be managed
in most cases. The other choices are not valid. [PMBOK 5th edition, Page
271]
CORRECT RESPONSE REASON

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Write to the manager of the London-based employee and inform him that the employee needs to be
convinced to relocate to New York due to project requirements.

Incorrect response: Manage the project without the key resource and flag this as a risk.

Incorrect response: Co-location of resources is a key factor for the success of projects. As per PMI guidelines, you cannot
proceed with the project since the resources is not available in New York.

34. Analyzing the situation, differentiating between wants and needs, and focusing on interests
 and issues rather than on positions are critical elements in:

CORRECT RESPONSE REASON

Negotiating Negotiation is a strategy used to reach a compromise between two parties

with opposing interests. Analyzing the situation, differentiating between
wants and needs, focusing on interests and issues rather than on
positions, asking high and offering low, and listening are valuable skills in
negotiation. [PMBOK 5th edition, Page 517]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Project Charter

Incorrect response: Estimating

Incorrect response: Variance analysis

35. Which of the following enterprise environmental factors is not applicable to the Plan Human
 Resource Management process?

CORRECT RESPONSE REASON

Lessons learned Lessons learned from historical projects are valuable inputs to the Plan
Human Resource Management process. However, these are classified as
organizational process assets. [PMBOK 5th edition, Page 260]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Organizational culture and structure

CORRECT RESPONSE REASON

Incorrect response: Existing human resources

Incorrect response: Personnel administration policies

36. Which of these items are important to address when determining each person's role in the
 project team?

CORRECT RESPONSE REASON

Role, authority, responsibility, and competency All four of these are important to consider when considering someone for
a position within the project team: Role, authority, responsibility, and
competency. [PMBOK 5th edition, Page 264]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Role, responsibility, and competency

Incorrect response: Role and responsibility

Incorrect response: Role, authority, and competency

37. What strategy should a project manager follow during the early stage of a conflict between
 two of his team members?

CORRECT RESPONSE REASON

Allow the team members to resolve their During the early stages of a conflict between team members, it is best to
conflict allow them to resolve it themselves. The team members are initially
responsible for their conflict resolution. [PMBOK 5th edition, Page 283]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Use a formal procedure to resolve the conflict

Incorrect response: Address the two team members in a team meeting and warn them

Incorrect response: Use disciplinary action to resolve the conflict

38. Which one of the following tools and techniques is NOT part of the Develop Project Team
 process?
CORRECT RESPONSE REASON

Conflict management Conflict management is a tool and technique used in Human Resource
Management. However, it is associated with the Manage Project Team
process, not with the Develop Project Team process. [PMBOK 5th Edition,
Pages 273, 279]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Co-location

Incorrect response: Recognition and Rewards

Incorrect response: Ground rules

39. Which of the following statements regarding team-building is correct?


CORRECT RESPONSE REASON

Team-building is essential during the front end Team building is essential during the front end of a project, but it is an
of a project, but it is an ongoing process. ongoing process. [PMBOK 5th edition, Page 514]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Team-building is essential during the middle of a project, and from there it is an ongoing process.

Incorrect response: Team-building is essential during the end of a project, and it is a one-time process.

Incorrect response: Team-building is essential during the end of a project, but it is an ongoing process.

40. Late in the project cycle, it was discovered that some of the project’s human resources
 should have trained in a specific methodology. Where should these training needs have first
been documented?

CORRECT RESPONSE REASON

Staffing management plan Training needs are captured and documented in the project's staffing
management plan. [PMBOK 5th edition, Page 266]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: In the procurement contract

CORRECT RESPONSE REASON

Incorrect response: In the project scope statement

Incorrect response: In the company HR policy

41. The RACI chart is an example of a responsibility assignment matrix (RAM). The letters R and C
 in “RACI” stand for

CORRECT RESPONSE REASON

Responsible and consult The responsibility assignment matrix (RAM) describes the relationship
between resources and work packages. An RACI chart is an example of a
RAM. The letters in “RACI” stand for Responsible, Accountable, Consult,
and Inform. [PMBOK 5th edition, Page 262]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Resource and consultant

Incorrect response: Responsible and categorize

Incorrect response: Resource and consult

42. As part of a new project you just started on as project manager, you are assembling your
 team and discovering that one of the critical pieces of work requires a specialist from one of the
functional departments. However, you are aware the functional manager may be reluctant to
assign that resource to your project since your project is not a high-profile one. Which of the
following techniques will you need to apply?

CORRECT RESPONSE REASON

Negotiation The correct response is Negotiation. This is done on many projects. The
project management team may need to negotiate with functional
managers to ensure that the team receives appropriately competent staff
in the required time frame. The project management team may also need
to negotiate with other project management teams. [PMBOK 5th edition,
Page 270]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Acquisition

Incorrect response: Coercion

Incorrect response: Politics

 43. Why is it important to have a staff release plan for people within the project team?

CORRECT RESPONSE REASON

The project saves money by releasing people A staff release plan provides a clean break point for an individual and saves
from the project at the right time, and morale the project money in the process. [PMBOK 5th edition, Page 266]
also improves.

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: It helps people manage their time.

Incorrect response: The project protects itself from lawsuit.

Incorrect response: It is not important.

44. A RAM diagram shows the relationship between ______________ and _____________ in a
 tabular format.

CORRECT RESPONSE REASON

Work packages and project team members A responsibility assignment matrix (RAM) chart is used to illustrate the
connections between work packages and project team members. [PMBOK
5th edition, Page 262]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Cause and effect

Incorrect response: Risks and mitigation plans

Incorrect response: Deliverables and costs

45. Ground rules are established to set clear expectations regarding acceptable behavior by the
 project team members. Whose responsibility is it to enforce ground rules?

CORRECT RESPONSE REASON

All project team members share the All project team members share responsibility for enforcing the rules once
responsibility for enforcing the rules once they they are established. [PMBOK 5th edition, Page 277]
are established

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:
CORRECT RESPONSE REASON

Incorrect response: The project manager

Incorrect response: The HR team

Incorrect response: The project manager and senior team members

46. A project manager is managing a project in which there are teams located in remote
 locations in order to obtain cost savings. This is in accordance with organizational guidelines
that require that at least 25 percent of the work should be done from a remote location. This is
an example of:

CORRECT RESPONSE REASON

A constraint This is an example of a constraint. Constraints are factors that can limit the
project management team's options. An organizational mandate requiring
that a certain part of the team operate from a different location to obtain
cost savings is a constraint that the project management team needs to
incorporate into their planning. [PMBOK 5th edition, Page 124]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: A necessity

Incorrect response: A choice

Incorrect response: An assumption

47. Two of your team members played the Mega Millions lottery and won! As much as they like
 working on your team, they have decided to retire. What plan should you update?

CORRECT RESPONSE REASON

Staffing Management Plan Any time a team member joins or leaves the team for any reason, the
Staffing Management Plan should be updated. [PMBOK 5th edition, Page
265]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Retirement Plan

Incorrect response: Resource Availability Document

Incorrect response: Communications Plan

 48. Which of the following statements about project teams is incorrect?

CORRECT RESPONSE REASON

The project management team is usually a team The project management team is a subset of the project team and is
external to the project team. responsible for the project management and leadership activities such as
initiating, planning, executing, monitoring, controlling, and closing the
various project phases. For smaller projects, the responsibilities can be
shared by the entire team or assumed solely by the project manager.
[PMBOK 5th edition, Page 256]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: The project management team is a subset of the project team.

Incorrect response: For smaller projects, the entire team can share the project management responsibilities.

Incorrect response: For smaller projects, the project manager can solely administer project management responsibilities.

49. While preparing a human resource plan, a project manager designated one of the senior
 programmers on the team to make decisions on whether the quality of deliverables met the
project's documented standards. Which of the following aspects of a human resource plan does
this address?

CORRECT RESPONSE REASON

Authority Authority is the best choice. Authority is the right to apply project
resources and make decisions within the project. These decisions could
include quality acceptance, selection of the method for completing an
activity, and how to respond to project variances. [PMBOK 5th edition,
Page 264]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Planning

Your response:

Incorrect response: Competency

Incorrect response: Responsibility

Incorrect response: Role

50. Teams go through various stages of development. According to the Tuckman ladder of
 development, the stage during which the least amount of work gets done is usually the:

CORRECT RESPONSE REASON

Forming phase The forming phase is the phase where the team gets to know each other
and learns about the project. Teams are usually on their "best behavior"
and little tangible work gets accomplished. The project manager needs to
guide the team and move them through this phase into the performing
phase. [PMBOK 5th edition, Page 276]

Knowledge Area / Topic Area: Project Human Resource Management

Process Group: Executing

Your response:

Incorrect response: Storming phase

Incorrect response: Norming phase

Incorrect response: Performing phase