Module: Oral Expression

Level: First year, groups: 01,02,03,04,05&06

Teacher: Dr. Bouakaz Amel

Task One: Extra Vocabulary Activities (Shopping and Service)

2
1 Complete the gaps to form names of places whereyou
ASSISTANT: Can I 1 h you?
can buy the following products or services.
CUSTOMER: I’m j 2
looking, thanks. Well,
The first letter is given.
actually… I’m looking 3 f a dress.
1 two tuna steaks - f I like this one, but it isn’t the 4 r size. It’s
2 get your hair cut - h 5
t small. I need a size 40.
3 a dozen red roses - f ASSISTANT: Here’s one. Would you like to
4 a packet of aspirin - c 6
t it on? The 7 c room is over
5 a coffee table - f shop there.
6 a tennis racket - s shop [later]
7 a loaf of fresh bread - b ASSISTANT: Oh, it looks lovely. It 8 f you
8 get your car repaired - g perfectly. That style is so 9 f right now.
9 half a kilo of sausages - b And that colour really 10 s you. It
10 a pencil and a notebook - s 11
m your eyes!
11 your favourite magazine - n CUSTOMER: I know, but it’s a bit 12 e for
12 a pineapple and two kilos of onions - g me. I can’t really afford it.
13 withdraw some money from your account - ASSISTANT: It’s 13 o sale, you know. There’s
b 50% 14 o . The price has been 15 r from
14 fine Italian salami and expensive French wine - £150 to £75! It’s a real 16 b !
d A 17 d label for half 18 p !
CUSTOMER: OK, I’ll take it.
2 Complete the gaps to create collocations. One ofthe ASSISTANT: Great! Now, how about some
words is UP be used twice. 19
a to go with the dress? A handbag ora
belt perhaps? We have special 20 o on
assistant centre court label licence market
the best 21 b like Calvin Klein and Armani.
name number room office products station store
Also, there’s a 30% 22 d on all our shoes.
CUSTOMER: No, thank you. I'll just take the dress.
1 brand 8 food
2 chain 9 off-
3 checkout 10 petrol
4 department 11 PIN
5 farmers’ 12 post
6 fashion 13 range of
7 fitting 14 shopping

3 Complete the dialogues by filling in each gap withone

word. You are given its first letter.
1
CUSTOMER: I want to 1 r this computer.
I bought it here yesterday, but it’s 2 f . It
doesn’t 3 w properly. You can switch it on
alright, but then it 4 k crashing every five
minutes. And the screen has been scratched. Look!
ASSISTANT: Oh, yes.
CUSTOMER: The instruction manual was
5
m too! I want to 6 e it for another
one or get a full 7 r . If not, I’ll have to
talk to the 8 m or 9 m
a written complaint.
ASSISTANT: No problem. Have you got the 10 r__________?
Task Two: Imagine you are a customer entering a store, and the shop assistant greets you
with 'Can I help you?' How would you respond and navigate through a shopping interaction?
Consider inquiring about store hours, asking for assistance, checking for specific items,
making a purchase, and any additional aspects like payment, returns, or trying on clothes.
Develop a role-play conversation that captures the essence of a customer's journey in the store
using the provided phrases.

Shopping

Here are some English phrases to help you when you go shopping

Opening times Selecting goods

1-What times are you open? 1-Can I help you?

We're open from 9am to 5pm, Monday to I'm just browsing, thanks
Friday; we’re open from 10am to 8pm, seven
days a week.
2-How much is this? How much are these?
How much does this cost? How much is
that…in the window?
2-Are you open on …? Saturday? Sunday?

3-What time do you close? That's cheap, that’s good value, that’s
expensive, Its not what I’m looking for.
4-What time do you close today?
3-Do you sell …?
5-What time do you open tomorrow?

4-Do you have any …?, do you have this item

in stock ?

Sorry, we don't sell them, sorry, we don’t have

any….

5-I'm looking for ….?, where can I find the..?

 6-Could you tell me where the … is? Do you
know anywhere else I could try?, Dose it
come with guarantee?, Do you deliver?

Making payment Returns and complaints

1-Are you in the queue? I'd like to return this, I’d like to change this
this for different size

2-Do you take credit cards?

It doesn't work, it doesn’t fit
I'll pay in cash, I’ll pay by card
1-Could I have a refund?
3-Could I have a receipt, please?
2-Have you got the receipt?
4-Would you be able to gift wrap it for me?
3-Could I speak to the manager?
5-Would you like a bag?

Useful phrases a shop assistant says Useful phrases a customer says

1-Can I help you? 1-I’m looking for …

2-Are you looking for anything in particular? 2-I’d like to buy…
3-Do you need any help at all?
4-We don’t have any of these left in stock. ( =
There is no more of something.)

Indicating a piece of clothing Trying something on

1-Do you have this in … When you go clothes shopping, you

– medium / large / small / extra large / XL probably want to try something on
– blue / black / beige (other colours etc). Clothes before you buy it so you know it’s the
can be… right size or that it looks good on you!
… too big … too small … too tight 1-I’d like to try this on please. Where
… too loose … too long … too short are the changing rooms? Can I try this

Phrases for sales persons Questions to ask in a Grocery

Store

1-Can I help you find anything? 1-Can you tell me where

the produce section is?
2-Are you looking for anything specific today?
2-Can you do a price check for me?
3-Have you tried our new products?
3-Do you have pre-packaged candy?
4-Is there anything I can assist you with?
4-Do you have more flour in the back?
5-Can I show you some of our current deals and (if a shelf is empty)
discounts?”

6-Do you need any recommendations?

7-Let me know if you need help carrying your

purchases to your car.

8-Did you find everything you were looking for?

9-Would you like to sign up for our loyalty

program?

10-Thank you for shopping with us, have a great

day!
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