CH- – DIRECTING

Q.1 Five students of BBA took part I a discussion. They subject for their discussion was.
“Why do people get motivated to do anything” The main point of discussion are as
under – The first student said. “People work because they want to deposit wealth
enough to, protect themselves f4rom diseases and to be relieved of the tension of old
age”. The second student said “People work because they want to arrange food cloth and
shelter for themselves at the any rate.”
The third student said. “People work because they want to reach the top of the field in
which they are. They, therefore, put in untiring efforts.”
The forth student said, “People work, so that when they have money, people will
become friendly with them and they will stand by them through think and thin.” The fifth
student said, “People work, so that they may get respect in the society and that they
may be recognised as exceptional persons.”
A. The discussion given above relates to which function of managements.
B. The five friends spoke about the different needs of people as the basis of their doing
work. Identify these needs
Ans Motivation
Frist friend – Safety needs
Second friends - . Physiological needs Third
friend - Self – actualization need.
Fourth friends - Social needs Fifth friends – Esteem needs
Q.2 Kartika is posted at lower level Management at “Ram Pvt. Ltd” the daily sale of the
company is about Rs. 50 lac only. The company has given her the responsibility that the
production work of the company should continue uninterrupted. The Managing Director
has asked her to focus her attention especially on the speed and quality of production.
She is doing her job efficiently. Her reputation that of a successful leader. She takes
every decision after discussion it will all the concerned persons.
Her subordinates are very happy with her. Identify the leadership Style adopted by Kartika
Ans Democratic Leadership Style
Q.3 Explain, in brief, the term directing as a function of management.
Ans Directing is function of management is concerned with instructing, guiding and inspiring
people in the organization to achieve its objectives. It involves overseeing people at work ,
making provision for necessary facilities and creating a work environment whereby
employees may perform to the best of their abilities , This process of direction includes
four elements….
1. Supervision 2. Motivation
3. Leadership and 4. Communications
Q.4 Two friends, Nancy and Poonam are as working manager in the different departments of
the “Libra Ltd.”. They often talk about the performance level in their respective
departments. Both of them are not satisfied with their subordinates. They tried to –
ascertain when the employees got their full salaries. What problem they had working
honestly. After investigating for some days, they arrived at the conclusion that there was
lack of motivation in their company. Both held a meeting together in order to find out the
solution of the problem. Nancy suggested participated of the employees in the
company’s profits, which the thought would create in the employees the feeling of
belongingness of the company. Such a feeling, she was of the view, would have a direct
influence on their performance level.
Poonam on the basis of her experience said that if the feeling of the job security was
aroused in the employees, there could be improvement in their performance level. Both
of them contact their chief – executive officer – CEO with their suggestion. All the three
of them deliberated over this issue. The CEO listened to them every attentively. He
said, “Both of you are right, but I too have a suggestion. If the employees are made
participants in taking decision, they will feel good and their performance level will
improve “Ultimately the Company implemented the suggestion of all the three of them.
In the above paragraph, three different have spoken about the three method of the
motivation. Identify all these methods
Ans Nancy gave the suggestion about profit sharing.
 Poonam gave the suggestion of Job – Security.
CEO be the suggestion of employee participation – employees get encourage to notice their
participation in managerial works. Therefore , they offer their fulfill cooperation in making
successful the policies prepared with their help.
Q.5 Mr. Ekant Muglani, after completing his studies of BBA is working in the production
department of “Jai Camicals LTD”. There are fifty persons working in different posts in his
Department. He tries hard to keep a watch over the routine activities of all the
employees. He observed one of the employees, Bhola Ram and a few other working on
machines. They were running the machines in a wrong manner. The machines were very
sophisticated. Mr. Muglani at once explains the right method of working to them. He
wanted to solve this problem of the employees for good. He called a meeting of his
subordinates. He took this decisions that the company will have to organize training of
the employees immediately. They also decided that all the employees will drop a
suggestion each in the suggestion – box daily, so that the different activities of the
department may be improved speedily. It was announced that the employees giving
valuable suggestions shall be rewarded On the basis above paragraph answer the
following questions: -
a. Which function of the management is being discharged by Mr. Muglani by
Keeping a watch over the routine activities?
b. Which method of training of the employees will be suitable to be adopted here?
Explain.
c. Which style of leadership is being followed by Mr.Muglani?
d. Which method of motivation will be decided to be adopted in the meeting of
employees?
Ans a. supervision
b. Here the vestibule training method will be suitable to be adopted.
For this training method a separate training center is set up. In this center factory like
atmosphere and circumstance is/are created and the employees are trained to work on
sophisticated machines.
c. Democratic Leadership Style
d. Employee recognition programme
Q.6 One of the Newspapers had an article printed under the title “Business success mantra -
Motivation”. Some portion of the article are as under:-
‘’If an employee has a sense of fear or insecurity in his mind, that he can be removed
from his job any tome, he will never work wholeheartedly and this worry continues
troubling him. On the other hand if he has a feeling that his job is secure and permanent
and he cannot be removed from his job easily, he will work’ without any worry and with
an easy mind. Consequently, his efficiency increases. This is the reason why people
prefer a permanent job with less salary to a temporary job with more salary”
Which concept of motivation has been described in the above portion of the article?
Identify.
Ans In it the “Job security method” has been described which comes under ‘non –
monetary incentives’
Q.7 “It is through motivation that managers can inspire their subordinate to give their best to the
organization”. In the light of this statement, explain in brief the importance of motivation.
Ans Motivation is an importance function of management –
1. High performance level
2. Better industrial relation
3. Low employee turnover and absenteeism
4. Acceptance of organizational changes
5. Better organizational image
Q.8 What is the need of incentives? State the main form of incentives
Ans Individual have different type of needs. These needs work as driving force. The
management tries to govern the behavior of employees in satisfying their needs. The
objects which satisfy their needs are called incentives. Such incentives may take two forms;
-
Financial Incentives
Non – financial Incentives
Q.9 Kumari Khyati Mavani is working as the personal manager In Dwarka Pvt. Ltd. The
 specialty of her company is that the financial position of its employees is good. The CEO
of Kumari Khyati asked her to suggest a method of motivation .He said that the method
should be such as should be happily acceptable to all the employees.
Khyati spoke to several employees in this connection. The thoughts of some employees
gave the feeling that they give more importance Individual Autonomy. One group of the
company stressed that good performance should be rewarded.
Another group of employees pleaded for recognising the importance of the employees in
the company. On the basis of this investigation Khyati suggested to the CEO a very good
method of motivation, which made him very happy .This method was immediately
implemented. Consequently, within a few days the company’s growth rate appeared to
have become fast.
a. Identify the sub – function of management describe in the paragraph above.
b. Which motivation method, in your view, might have been suggested by the
personnel manager? Explain this motivation method.
Ans Directing function - motivation
In my view , The personnel manager might have suggested the motivating method of
organizational climate
Organizational climate – organizational climate means the working system within the
organization. This includes individual freedom, receipts of awards, the importance of
employees etc.
Motivating the employees
Q.10 Usually we see that on the occasion of Diwali people buy large number of gifts. “Dharma
Electronics Ltd.’ wants to take advantage of this habit of people. It decided to prepare a
big range of attractive gifts. All the employees of the company Co – operated fully to
implement this decision. One day some of the employees were chatting together in
the canteen. One of them, Mr. Raj deep had secret and enjoyable information about one
of his colleagues. He was telling them all as he stood amidst them. All of them were
enjoying themselves the information he shared with them.
a. Identify this factor of Business Environment.
b. In which method of communication comes the chatting going on in the
canteen.
c. which main type of communication belongs the method referred to in point “b”?
Ans a. Social environment
b. Gossip chain – explain
c. Informal communication