D253 – Values-Based Leadership - Task 2 Template and Tips (RSM3)
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D253 - TASK 2: Becoming an Effective Values-Based Leader
Name:
Student ID:
A. Prepare a document as the new customer service manager to help your team understand
the four domains of emotional intelligence (self-awareness, self-management, social
awareness, and relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one
of the six company values provided in the scenario (Excellence, Integrity, Humility,
Trust, Growth, Respect).
Tip: Be sure to focus on one of the company values. Introduce yourself by
discussing your personal and/or professional background.
(For additional information, go to page 8 of module 1.)
2. Discuss how you and your team will use one of the following elements of self-
awareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
Tip: Be sure to provide an example of how you will use one element of self-
awareness with your team in your new role as customer service manager.
(For additional information, go to page 46 of module 7.)
3. Discuss how you and your team will use one of the following elements of self-
management in your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
Tip: Be sure to provide an example of how you will use one element of self-
management daily with your team in your new role as customer service
manager.
(For additional information, go to page 47 of module 7.)
4. Discuss how you and your team will use social awareness to practice empathy in your
daily interactions.
Be sure to discuss social awareness and include an example of how you and
your team will use empathy in your daily interactions. (Be sure to mention
empathy in your response.)
(For additional information, go to page 48 of module 7.)
a. Discuss how unconscious bias may affect ethical decision-making on your
team.
Be sure to discuss unconscious bias and discuss how it can affect your
team’s ethical decision making.
(For additional information, go to page 29 of module 4.)
b. Describe two types of cognitive bias, including an example of each bias.
Be sure to discuss two types of cognitive bias separately and provide an
example for each of your biases. (You can bullet or number your responses.)
(For additional information, go to page 61 of module 9.)
5. Discuss how you and your team will use one of the following elements of relationship
management in your daily interactions:
influence
coaching and mentoring
conflict management
teamwork
inspirational leadership
Be sure to discuss how you will use your chosen element daily with your
team.
(For additional information, go to page 49 of module 7.)
a. Discuss how you will create a culture of care within your team.
Be sure to discuss how you, as customer service manager, can create a
culture of care within your team relevant to the information in the scenario.
(For additional information, go to page 86 of module 13.)
6. Explain why you and your direct reports will use at least one of the four domains of
emotional intelligence (self-awareness, self-management, social awareness, and
relationship management) to be effective as a team.
You need to choose one of the four emotional intelligence (EI) domains that
are discussed in Unit 2 of the course material. Discuss your chosen domain
and explain how and why you will use that particular EI domain here.
(For additional information, go to page 45 of module 7.)
7. Acknowledge sources, using in-text citations and references, for content that is
quoted, paraphrased, or summarized.
Tip: Citations are not required for this assessment. If you did not quote
directly from the course material, and simply put the information in your own
words, then you can safely skip this section.
8. Demonstrate professional communication in the content and presentation of your
submission.
Tip: This refers to grammar, spelling, punctuation, sentence structure, etc.
Your paper must be written well. If you need help you can download the free
version of Grammarly. Click here and then select the Grammarly option from
the topics list.
WEB LINKS
D253 Scenario Video Playlist
Episode 7: Alex Completes Task 2
SUPPORTING DOCUMENTS
D253 Task 2 Scenario.pdf
