Unit No.

3: Directing and Controlling at Supervisory Level

1. Directing consists of process or technique by which instruction can be issued and ________-
____________ can be carried out as originally planned. a) Operation b) Instruction c) Inspiring d)
Execution
2. Directing is the function of guiding, __________________, overseeing and instructing people
towards accomplishment of organizational goals. a) Operating b) Instructing c) Inspiring d)
Executing
3. Directing is a key managerial function to be performed by the manager along with
__________________, organizing, staffing and controlling. a) Directing b) Guiding c) Overseeing d)
Planning
4. From top ________________ to supervisor everyone performs the function of directing and it takes
place accordingly, wherever superior – subordinate relations exist. a) Director b) Guide c) Supervisor
d) executive
5. Directing is a continuous process initiated at top level and flows to the_______________ through
organizational hierarchy. a) bottom b) top c) both d) none
6. Directing is a ___________________ process initiated at top level and flows to the bottom through
organizational hierarchy. a) Continuous b) break c) Jumped d) none
7. Directing consists of supervision, ________, leadership, and communication. a) Execution b)
Motivation c) guidance d) none
8. ___________________ and motivating to subordinates for achieving the desired goals of the
Organization. a) Inspiration b) Executing c) guidance d) Leading
9. Which of the Following situations may arise due to lack of directions? a) Unable to execute planned
work. b) Unable to identify resources. c) Chances of repetitive mistakes. d) All of the above
10. Directing ensures ___________________ contribution of individual. a) Minimum b) maximum c)
moderate d) none of these
11. Direct Supervising, Harmony of objectives, Unity of command, Effective Communication this are
________ of Directing a) Principles b) Characteristics c) Elements d)Goals
12. Supervision, Motivation,_, are the Elements of Direction. a) Inspiration, Communication
b)Leadership, Inspiration c) Execution, Leadership d) Leadership, Communication
13. ________is the process of passing information, experience, opinion etc from one person to another.
a) Communication b) Execution c) Planning d) Operation
14. ___________means overseeing the employees at work, to see that they are working according to
plans and policies of the organization and keeping the time schedule, and to help them in solving
their work problems. a) Motivation b) Supervision c) Inspiration d) Execution
15. __________is the process of stimulating people to accomplish desired goals of Organization. a)
Execution b)Motivation c) guidance d) none of these
16. Who defines Motivation means a process of stimulating people to action to accomplish desired
goals? a) William G. Scout b) Fred Luthans c) Mc Farland d) None of these
17. Who defines Motivation is a process which begins with a physiological or psychological need or
deficiency which triggers behaviour or a drive that is aimed at a goal or incentive? a) William G.
Scout b) Fred Luthans c) Mc Farland d)None of these
18. Who defines Motivation refers to the way in which urges, drives, desires, aspirations, and strivings or
needs direct, control and explain the behaviour of human beings? a) William G. Scout b) Fred
Luthans c) Mc Farland d) None of these
19. Which factors affect employee’s motivation? a) Need b) Attitude c) Interest d)all of these
20. Informal Communication also known as__________________. a) Good b) Bad c) Grapevines d)
Effective
21. Informal (Grapevine) Communication Includes_________________. a) Rumours b) Whispers c)
Messages d)Both a and b
22. Upward communication flows from subordinates to _________________. a) Supervisors b)
Superiors c) Motivators d) Executers
23. Upward communication is the process of sending information from _____________ levels to
the_________ levels of an organization. a) Bottom, top b) top, bottom c) right, left d) left, right
24. The Personnel Department can conduct ____________ counselling programs a) Directive b) non-
directive c) communicative d) none of these
25. Attitude questionnaires may be administered periodically to find out employees‟ attitudes towards
the workplace and the ___________________. a) Work experience b) work structure c) workload
d)all
26. ______________ interviews may be held for the employees quitting the organization to find out their
reasons for leaving and their suggestions for improving the workplace a)Entry b)Exit c)both d)None
27. Upward communication can be achieved through __________participation programs like union-
management committees, suggestion boxes, junior boards and quality circles. a) Informal b) Good c)
bad d) formal
28. Upward communication can be achieved through__________ involvement of employees. a) Informal
b) Good c) bad d)formal
29. Through an___________, employees can have their problems resolved quickly without going
through lengthy channels. a) Ombudsperson b) Participating c) Motivation d) Inspiration
30. Downward communication flows format ___________________ level to those at the
_________________level in the organization. a) Upper, lower b) lower, upper c) higher, lower d)
None of these
31. “To provide information about organizational procedures and practices to new employees” it
is___________________ of downward communication. a) Principles b) objective c) goal d) purpose
32. What refers to transmission of information among positions of the same level? a) Horizontal
communication b) vertical communication c) Both d) None
33. Face to face, video conferencing, telephone, in meeting, lectures, and interviews are involve in
___________ communication. a) Non-verbal b) oral c) written d) None of these
34. Report, statement, circular, manual handbook, letter or memo is involved in_____________
Communication. a) Non-verbal b) oral c) written d) None of these
35. Expressed through the body – the facial expression, posture, gestures eye contact, touch is involved
in_____________________ Communication. a) Non-verbal b) oral c) written d) None
36. Which are the needs of elaborate decision? a) To create awareness about decision. b) To
emphasis policies of management c) Maintains Workplace Standards d) Both a and b
37. By which way we can take elaborate decision? a) Written format b) In meeting c) During counselling
d) All the above
38. Decisions that can be elaborated regarding issue of______________. a) Bonus and Benefits b)
Controls Problem c) Quality in work performance d) None of these
39. _____________________ is significant process in management. a) Managing b) Controlling c)
Overlooking d) None of these
40. Controlling is the process that ensures the __________ is according to the pre-established
standards. a) Inspiration b) standard c) performance d) logic
41. The main objective of Controlling is to find out ___________so that they may be corrected and
prevented from recurring. a) Chances b) Mistakes c) both d) none of these
42. The controlling function finds out ______________ performance deviates from standards, analyses
the causes of such deviations and attempts to take corrective actions. a) Previous b) next c) actual
d) all
43. A good control system helps an organisation by________________________. a) Accomplishing
organisational goals b) Judging inaccuracy of standard c) Making useful usage of resources d) both
a and c
44. Understanding the team by supervisor is necessary for________________. a) Uncontrolled activities
of team. b) Entrain team members. c) Allow conflict among team members d) Assign work to team.
45. Links between various departments in respect of ________ and quality standards. a) Motivation b)
inspiration c) process d) product
46. The supervisor must maintain the coordination between different departments to avoid machine
breakdown, delay in material receiving, inventory, quality related problems of finished______. a)
Product b) process c) Testing d) none of these
47. Supervisor can maintain the link with Maintenance department to________________. a) Keep
record. b) Restrict the errors in job. c) Avoid machine breakdown time. d) None of these
48. Supervisor can maintain the link with Quality control department to________________. a) Keep
record. b) Restrict the errors in job. c) Avoid machine breakdown time. d) None of these
49. Supervisor can maintain the link with Stores department to________________. a) Keep record b)
Restrict the errors in job. c) Avoid machine breakdown time. d) None of these
50. Supervisor can maintain the link with marketing department to________________. a) Keep record.
b) Restrict the errors in job. c) Communicate Quality issues. d) Collect Market survey information
51. Supervisor can maintain the link with Human Resource department to________________. a)
Requisite of Human requirement b) Provide employee information. c) Communicate H related
issues. d) All of these
52. Supervisor can maintain the link with Sales & Service department to________________. a)
Fulfil the customer’s requirement b) Communicate available resources. c) both a and b. d) All of
above
53. The first step in the controlling process is ______________. a) Analysing deviations b) Setting
performance standards c) Measurement of actual performance d) Taking corrective action
54. ___________________enables the manager to collect first-hand information a) Statistical reports b)
Breakeven analysis c) Personal observation d) none of these
55. _________creates a psychological pressure on the employees to perform well as they are aware
that they are being observed personally on their job. a) Personal Observation b) Breakeven
analysis c) Statistical reports d) none of these
56. Personal Observation is a very _____________________ exercise and cannot effectively be used in
all kinds of jobs. a) time saving b)time utilizing c) time-consuming d) none of these
57. _______is useful information when presented in the various forms like charts, graphs, tables, etc.,
enables the managers to read them more easily & allow a comparison to be made with
performance in previous periods & also with the benchmarks. a) Personal Observation b)
Breakeven analysis c)Statistical reports d) none of these
58. ___________is a technique used by managers to study the relationship between costs, volume and
profits. a) Personal Observation b) Breakeven analysis c) Statistical reports d) none of these
59. The sales volume at which there is no profit, no loss is known as____________. a) Statistical reports
b) Personal observation c) Breakeven analysis d) none of these
60. Breakeven Point = ___________/Selling price per unit _________per a) Fixed cost, variable cost
b) variable cost, fixed cost c) Losses, profits d) profits, losses
61. ______________is a technique in which all operations are planned in advance in the form of
budgets and actual results are compared with budgetary standards. a) Personal Observation b)
Breakeven analysis c) Statistical reports d) Budgetary control
62. What is meant by understanding team?
a) Speciality of team b) Number of team members c) Requirements of team d) All
63. Good supervisor is not the following.
a) Counsellor b) Advisor c) Mentor d) Teacher
64. Why counseling by supervisor is needed?
a) Loss of confidence b) Dull working conditions c). Need support d) All
65. Following is not the quality of supervisor as counselor.
a) Emotional b) Stable(c) Motivator d) Listener
66. To avoid confusion taken by higher management, decisions must be
a) Elaborated b) Cancelled c) Reversed d) Forced
67. How decisions can be elaborated?
a) By written document b) By conducting meeting c) By counseling (d) All
68. If the machinery is defective then how to take corrective actionon this?
a) Repair the existing machine b) Sell out the machinery
c) Upgrade the machinery d) None of the above
69. The benefit obtained from a control system should be than thecost involved in implementing it.
a) More b) Less c) Equal d) None of the above
70. It is the process of ensuring that events confirm to plans.
a) Planning b) Organizing c )Controlling d) Directing
71. Which function of management is concerned with giving instructions and guiding people in doing
work?
a) Staffing b) Organizing c) Controlling d) Directing
72. Which of the following is not an importance of controlling function?
a) It improves employee motivation b) It helps in judging accuracy of standards
c) It ensures order and discipline d) It restricts co-ordination in action
73. Directing function of management implies- 1.Planning 2. Staffing 3. Leadership. 4.Motivation
a) 1&2 b) 2&4 c) 3&4 d) 3&4
74. Which of the following is the elements of directing?
a) Supervision b) Motivation c) Leadership d) All of the above
75. ________ refers to overseeing what is being done by subordinates and giving instructions to ensure
optimum utilization of resources and achievement of work targets.
a) Motivation b)Supervision c) Communication d) Leadership
76. The controlling function is performed by
a) Top level management b) Lower level management c) Middle level management d) All of the
above
77. Supervisor should plan for overall and effective utilization of
a) Man b) Machine c) Material d) All of the above
78. Directing function of management refers to which of the following functions?
i)Planning ii)Motivation iii)leadership iv)Controlling
a) i and ii b) ii and iii c) ii, iii and iv d) i, ii, iii and iv
79. Directing is not concerned with the following function
a) communication b) leadership c) supervising d) forecasting and management
80. Which of the following is not a characteristic of directing?
a) Flows from top to bottom b) Directing initiate action c) It is a continuous process
d) Ensuring order & discipline
81. Supervisor involved in planning.
a) Long term b)strategic c) operational d) Corporate
82. Personal counseling is the technique by which supervisor can-
a) teach and trained the employees b) influence the employees c) Come closer to employee
d) advise the troubled employee to reduce his anxieties
83. Effective control depends on ________ .
a) proper direction b) Organisation structure c) Flow of communication d) All of the above
84. Every action in the organisation is initiated through _________ only.
a) Staffing b) Organizing c) Controlling d) Directing
85. To complete the work without any problem and in time employees mainly needs-
a) Knowledge and skill b) Conducive environment c) Good salary package d) Order with clarity,
completeness and having feasibility
86. The motivation theory which classifies needs in hierarchical order is developed by
a) Fred Luthans b) Scott c) Abraham Maslow d) Peter F. Drucker
87. controlling is forward looking because_____________________
a) It is post-mortem of past activities b) Forecasts about future conditions
c) Guided by past experience d) Initiate corrective action to improve future performance.
88. Which importance of controlling function is expressed by Mr. Arnold ?
a) Judging accuracy of standards b) Accomplishment of organisational goal
c) Ensures order and discipline d) Facilitating coordination in action
89. which of the following would be included in the controlling function
a) Explaining routines b) Setting corporate goals. C) Giving assignment d) Setting performance
standards