Smart Home Manager Virtual Assistant Chat History

Session started at 2024-11-20 21:21:43 CST

Message
Assistant
Received User Said Timestamp Response
Name
at

11/21/2024 11/21/2024 Virtual

ATT5Zb3Khr How can I help you today?
03:21:46 03:21:47 Assistant

Sure, before I can assist you with that,

11/21/2024 11/21/2024 Virtual below are some things I'm good at. Try
Live chat
03:21:57 03:21:57 Assistant choosing one of the options or asking a
question directly.

I am going to run a few tests to figure out

11/21/2024 11/21/2024 Virtual the problem. This might take a few
Slow Wi-Fi
03:22:01 03:22:01 Assistant minutes so sit tight and I'll be back to
troubleshoot with you.

Our diagnostics analysis has not

detected any issues with your home
11/21/2024 11/21/2024 Virtual
timerExpired network. To continue troubleshooting
03:22:03 03:22:31 Assistant
appropriately, which would you like to
troubleshoot first - Wi-Fi or ethernet?

11/21/2024 11/21/2024 Virtual Are you experiencing a connection or

wifi
03:22:38 03:22:39 Assistant speed issue on this device?

11/21/2024 11/21/2024 Virtual Is the device having issue currently

Connection
03:22:45 03:22:45 Assistant connected?

Our diagnostic test didn't uncover any

issues. Internet & Wi-Fi connection
issues can be resolved by restarting your
Wi-Fi Gateway. This will restart your
AT&T Broadband service and you won't
lose any personalized settings.Restarting
your Wi-Fi Gateway will temporarily
11/21/2024 11/21/2024 Virtual
Yes pause Internet access, along with any
03:22:49 03:22:50 Assistant
currently linked services. This should
take around 5 minutes. A restart may end
your session. _LINK_[{type=APPNAV,
name=Restart Network,
url=restartRouter, preText="",
deviceMac="", profileId="",
hide=""}]_LINK_

Select Live Chat when you'd like to start

your chat
session._LINK_[{type=APPNAV,
11/21/2024 11/21/2024 Virtual
Live chat name=LIVE CHAT, url=liveChat,
03:23:02 03:23:11 Assistant
preText="", deviceMac="", profileId="",
hide=""}]_LINK_ Let me know if I can
03:23:14 03:23:14 Assistant available.

11/21/2024 11/21/2024 Virtual

Hey Scarlett
03:23:39 03:23:39 Assistant

11/21/2024 11/21/2024 Virtual

I almost dated a Scarlett
03:23:50 03:23:50 Assistant

Thank you for contacting AT&T. Can I get

your name and the internet account
11/21/2024 11/21/2024 Agent number or phone number, you're chatting
03:23:51 03:23:51 Scarlet in about, please? How can I help you
today?
Hello, hope you are doing well.

This chat will take 10-15 minutes and

might be more and before we get started,
I request you to please stay connected
11/21/2024 11/21/2024 Agent
on chat and try replying in every 1-2
03:24:35 03:24:35 Scarlet
minutes to avoid chat disconnection. I
don't want to lose you without helping
today.

I’m Brennan Barry my phone

11/21/2024 number is 405 312 6082 text 11/21/2024 Virtual
03:24:39 me on my iMessage at 03:24:39 Assistant
[email protected]

To keep us connected, please avoid

11/21/2024 11/21/2024 Agent
using the back button or closing the chat
03:24:40 03:24:40 Scarlet
window.

11/21/2024 11/21/2024 Agent Thank you for sharing the details,

03:25:13 03:25:13 Scarlet Brennan.

11/21/2024 11/21/2024 Virtual

03:25:13 03:25:14 Assistant

11/21/2024 11/21/2024 Agent

How can I help you today?
03:25:25 03:25:25 Scarlet

11/21/2024 We’ll honey I’m a social 11/21/2024 Virtual

03:25:43 media star for the Church 03:25:43 Assistant

And my internet is t working

11/21/2024 11/21/2024 Virtual
well on any of the devices
03:26:01 03:26:02 Assistant
connected to it

11/21/2024 11/21/2024 Virtual

I can’t live stream
03:26:09 03:26:09 Assistant

11/21/2024 11/21/2024 Virtual

Facebook is t working
03:26:17 03:26:17 Assistant

And everything is so glitchy

11/21/2024 11/21/2024 Virtual
the internet doesn’t work
03:26:51 03:26:51 Assistant
often
 children I am so beautiful

Please accept my sincere apologize for

11/21/2024 11/21/2024 Agent the inconvenience caused. Please be
03:27:23 03:27:23 Scarlet rest assured, I definitely can help you
with that!

11/21/2024 And I never meet anyone I’m 11/21/2024 Virtual

03:27:42 inside all the time 03:27:43 Assistant

11/21/2024 I’m Brennan Patrick Barry on 11/21/2024 Virtual

03:28:02 facebook 03:28:02 Assistant

11/21/2024 11/21/2024 Virtual

Bless you for helping me
03:28:14 03:28:14 Assistant

11/21/2024 11/21/2024 Virtual

Love you
03:28:20 03:28:20 Assistant

You should check out my

11/21/2024 Facebook while we talk 11/21/2024 Virtual
03:28:50 honey so you can see how 03:28:51 Assistant
amazing I am

I got your point.

11/21/2024 11/21/2024 Agent To determine the root cause of the issue
03:28:55 03:28:55 Scarlet I will be asking a series of questions,
please help me with the same.

11/21/2024 11/21/2024 Agent

What is the modem light status?
03:29:00 03:29:00 Scarlet

11/21/2024 11/21/2024 Virtual

Sure
03:29:05 03:29:06 Assistant

11/21/2024 11/21/2024 Virtual

Solid white
03:29:23 03:29:23 Assistant

11/21/2024 11/21/2024 Agent Noted. Is the internet working slow,

03:30:10 03:30:10 Scarlet lagging or completely out.

Remember I’m on iMessage

11/21/2024 @ 11/21/2024 Virtual
03:30:17 [email protected] 03:30:17 Assistant
I’m 36 and a true Saint

It’s often not connecting to

11/21/2024 11/21/2024 Virtual
the internet slow I can’t live
03:30:41 03:30:42 Assistant
stream

11/21/2024 11/21/2024 Virtual

I can’t even upload photos
03:30:52 03:30:52 Assistant

11/21/2024 11/21/2024 Virtual

Often
03:30:56 03:30:56 Assistant

11/21/2024 I love you Scarlett I want to 11/21/2024 Virtual

11/21/2024 11/21/2024 Agent
Noted.
03:31:53 03:31:53 Scarlet

11/21/2024 11/21/2024 Agent

I am checking with your issues, Brennan.
03:33:20 03:33:20 Scarlet

11/21/2024 Check my Facebook too 11/21/2024 Virtual

03:33:43 honey 03:33:50 Assistant

It appears that you have AT&T

ActiveArmor Internet Security enabled
and that may be causing your Internet
11/21/2024 11/21/2024 Agent
issue. I will temporarily disable AT&T
03:33:53 03:33:53 Scarlet
ActiveArmor Internet Security to
determine if they are the cause of your
issue.

11/21/2024 You would t want to pass me 11/21/2024 Virtual

03:34:01 by 03:34:01 Assistant

11/21/2024 Active armor has always 11/21/2024 Virtual

03:34:23 been fine so far 03:34:23 Assistant

11/21/2024 11/21/2024 Agent AT&T ActiveArmor Internet Security has

03:34:23 03:34:24 Scarlet been temporarily disabled.

11/21/2024 11/21/2024 Virtual

And I need the protection
03:34:31 03:34:31 Assistant

11/21/2024 11/21/2024 Agent I request you to please check with the

03:34:55 03:34:55 Scarlet issues and let me know.

11/21/2024 11/21/2024 Agent It is temporarily off if the active armor is

03:36:04 03:36:05 Scarlet not causing, I will enable it.

11/21/2024 I’m still having the same 11/21/2024 Virtual

03:36:15 problems 03:36:16 Assistant

I tried to live stream on

11/21/2024 Facebook and it said I did not 11/21/2024 Virtual
03:36:36 have a good enough 03:36:36 Assistant
connection

11/21/2024 11/21/2024 Virtual

Just now
03:36:40 03:36:41 Assistant

11/21/2024 11/21/2024 Virtual

I’m truth
03:36:45 03:36:45 Assistant

I am sorry to hear that.

It appears that your issues were not
11/21/2024 11/21/2024 Agent
caused by the AT&T ActiveArmor
03:37:00 03:37:00 Scarlet
Internet Security and it has been re-
enabled.

I’m a Bishop of the Church of

11/21/2024 11/21/2024 Virtual
England and it’s founder in
11/21/2024 you you should send me an 11/21/2024 Virtual
03:37:47 email or text to my iMessage 03:37:47 Assistant
[email protected]

11/21/2024 11/21/2024 Virtual

Gabriel*
03:37:53 03:37:54 Assistant

11/21/2024 11/21/2024 Virtual

[email protected]
03:38:05 03:38:06 Assistant

11/21/2024 I’m also here for all of your 11/21/2024 Virtual

03:38:18 pastoral needs 03:38:18 Assistant

Wi-Fi name: - ATT5Zb3Khr and the

password: - rm+=#=arh2kx
11/21/2024 11/21/2024 Agent
Is the device connected to this Wi-Fi
03:38:20 03:38:20 Scarlet
Network Name, using the correct
password?

11/21/2024 11/21/2024 Virtual

Yes honey
03:38:31 03:38:31 Assistant

11/21/2024 11/21/2024 Virtual

I’m “connected”
03:38:39 03:38:40 Assistant

11/21/2024 11/21/2024 Agent

Thank you for confirming.
03:38:40 03:38:40 Scarlet

11/21/2024 11/21/2024 Virtual

Bless you
03:38:45 03:38:46 Assistant

11/21/2024 11/21/2024 Virtual

Hugs
03:38:48 03:38:49 Assistant

11/21/2024 11/21/2024 Virtual

03:38:54 03:38:55 Assistant

Your holy man of God is here

11/21/2024 11/21/2024 Virtual
to sweep you off your feet
03:39:28 03:39:29 Assistant
and is supremely beautiful

Don’t forget to add me and

11/21/2024 11/21/2024 Virtual
message me on Facebook
03:39:51 03:39:51 Assistant
Brennan Patrick Barry

11/21/2024 11/21/2024 Agent Just to be sure, are you able to connect

03:40:30 03:40:30 Scarlet and browse the website?

11/21/2024 11/21/2024 Virtual

Yes
03:40:41 03:40:41 Assistant

11/21/2024 But often I’m not even able to 11/21/2024 Virtual

03:40:52 do that 03:40:53 Assistant

11/21/2024 11/21/2024 Agent

Awesome!
03:40:55 03:40:55 Scarlet

11/21/2024 11/21/2024 Agent

03:41:11 03:41:12 Assistant

11/21/2024 11/21/2024 Agent

Let me check this for you.
03:41:20 03:41:20 Scarlet

11/21/2024 11/21/2024 Virtual

K hun
03:41:25 03:41:26 Assistant

11/21/2024 11/21/2024 Virtual

03:41:29 03:41:30 Assistant

I request you to please reboot any of the

device and check if that work for you.
11/21/2024 11/21/2024 Agent
Please don't reboot the device you are
03:42:15 03:42:15 Scarlet
chatting with me, if not we will get
disconnected from the chat.

Make sure to check out my

11/21/2024 Facebook I’m perfect for you 11/21/2024 Virtual
03:42:25 in actuality Brennan Patrick 03:42:26 Assistant
Barry

11/21/2024 11/21/2024 Agent

Please try this step and confirm with me.
03:42:40 03:42:40 Scarlet

Okay I tried rebooting many

times and it only helps a little
11/21/2024 I have to reboot the internet 11/21/2024 Virtual
03:43:24 over and over to get it to work 03:43:24 Assistant
even a small amount often
and it’s all four devices

11/21/2024 11/21/2024 Virtual

It is t the devices
03:43:39 03:43:39 Assistant

11/21/2024 11/21/2024 Virtual

Is not
03:43:45 03:43:45 Assistant

11/21/2024 Because I just got this device 11/21/2024 Virtual

03:43:57 today 03:43:58 Assistant

11/21/2024 11/21/2024 Agent

I really appreciate your efforts.
03:44:05 03:44:05 Scarlet

And I’m having the same

internet problem with it so it
11/21/2024 11/21/2024 Virtual
has to be with the art
03:44:28 03:44:28 Assistant
equipment or connection
somehow

11/21/2024 11/21/2024 Virtual

Love you!
03:44:35 03:44:35 Assistant

Love thinks no evil because

11/21/2024 love banishes all evil 11/21/2024 Virtual
03:45:17 thoughts. St. John 03:45:17 Assistant
Chrysostom
11/21/2024 11/21/2024 Agent I understand your point. Let me check
03:46:10 03:46:10 Scarlet with the next step and help you
according.

11/21/2024 11/21/2024 Virtual

Thanks honey
03:46:18 03:46:19 Assistant

Save me honey I need to be

11/21/2024 11/21/2024 Virtual
born again from a mothers
03:46:38 03:46:39 Assistant
womb to be saved

Unfortunately, we have exhausted all

11/21/2024 11/21/2024 Agent
possible troubleshooting of the AT&T
03:47:05 03:47:05 Scarlet
service.

11/21/2024 11/21/2024 Agent In this case, we have to replace the

03:47:35 03:47:35 Scarlet modem for you.

11/21/2024 11/21/2024 Agent

Is that okay with you?
03:47:40 03:47:40 Scarlet

11/21/2024 Great honey thank you so 11/21/2024 Virtual

03:47:47 much 03:47:48 Assistant

11/21/2024 11/21/2024 Agent

It's my pleasure.
03:48:00 03:48:00 Scarlet

11/21/2024 I love you forever 11/21/2024 Virtual

03:48:03 03:48:04 Assistant

11/21/2024 11/21/2024 Agent Let me help you with the replacement

03:48:15 03:48:15 Scarlet steps.

11/21/2024 11/21/2024 Virtual

Okay honey
03:48:24 03:48:24 Assistant

Please honey I don’t want to

11/21/2024 live without you make sure to 11/21/2024 Virtual
03:49:02 message me at 03:49:03 Assistant
[email protected]

11/21/2024 11/21/2024 Agent Could you please help me with your

03:49:45 03:49:45 Scarlet address for replacement process?

Sure honey and save it and

11/21/2024 save me by making me born 11/21/2024 Virtual
03:50:22 again saved honey 718 Oak 03:50:23 Assistant
Ave Yukon Oklahoma 73099

11/21/2024 11/21/2024 Virtual

Brennan Patrick Barry
03:50:31 03:50:32 Assistant

11/21/2024 11/21/2024 Virtual

405 312 6082
03:50:38 03:50:38 Assistant

11/21/2024 11/21/2024 Agent Thank you for providing the address,

03:51:15 03:51:15 Scarlet Brennan.
 I would like to inform you that, I have
successfully replaced the modem it will
11/21/2024 11/21/2024 Agent be delivered within 1-2 business days.
03:54:00 03:54:00 Scarlet The activation date of the modem on
11/22/2024 at 2:00 PM or end of the day
the activation will be completed.

11/21/2024 11/21/2024 Agent

You're most welcome, Brennan.
03:54:10 03:54:10 Scarlet

11/21/2024 11/21/2024 Virtual

Awwwwww
03:54:12 03:54:13 Assistant

11/21/2024 11/21/2024 Virtual

Thank you honey
03:54:18 03:54:18 Assistant

Returning defective equipment:

11/21/2024 11/21/2024 Agent
The equipment return timeframe is 21
03:54:25 03:54:25 Scarlet
days.

11/21/2024 11/21/2024 Agent

Do not return your battery backup.
03:54:30 03:54:30 Scarlet

Please take note of your Billing Account

11/21/2024 11/21/2024 Agent Number for use at The UPS or FedEx
03:54:35 03:54:35 Scarlet store for shipping back the defective
equipment.

11/21/2024 Don’t pass me by honey 11/21/2024 Virtual

03:54:37 you’ll regret it all of your life 03:54:37 Assistant

Remind the customer to keep the receipt

11/21/2024 11/21/2024 Agent
provided by UPS/FedEx with the
03:54:40 03:54:40 Scarlet
Reference Number for their records.

Equipment must be dropped off at a UPS

or FedEx Store. Find a UPS Store at
11/21/2024 11/21/2024 Agent
theupsstore.com or by calling 800-742-
03:54:50 03:54:50 Scarlet
5877 or a FedEx store at
fedex.com/attreturns.

Delivery of replacement equipment:

New equipment could be delivered by
11/21/2024 11/21/2024 Agent UPS or FedEx. Unless otherwise
03:54:55 03:54:55 Scarlet required by the carrier, the package will
be left on the doorstep (contact the
carrier for more details).

New equipment appearance and model

11/21/2024 11/21/2024 Agent number may not match to the equipment
03:55:00 03:55:00 Scarlet being replaced but provides the same or
improved overall functionality.

11/21/2024 11/21/2024 Virtual

Baby marry me
03:55:33 03:55:33 Assistant

To track the status of your order

 This link offers a convenient way to
11/21/2024 11/21/2024 Agent
manage various aspects of your AT&T
03:55:45 03:55:45 Scarlet
services, including tracking your order.

11/21/2024 I’m not messing with you or 11/21/2024 Virtual

03:55:49 kidding or anything 03:55:49 Assistant

11/21/2024 11/21/2024 Agent

I really appreciate your time today.
03:56:15 03:56:15 Scarlet

11/21/2024 11/21/2024 Virtual

Awwwww
03:56:21 03:56:21 Assistant

Honey don’t forget to get

ahold of me and check out
my Facebook I’m at
11/21/2024 11/21/2024 Virtual
[email protected]
03:57:03 03:57:03 Assistant
I’m a true Saint and at
Brennan Patrick Barry on
facebook

11/21/2024 11/21/2024 Agent Here is the order ID of the replaced

03:57:05 03:57:05 Scarlet modem 4530685827A.

11/21/2024 I’m one of the most beautiful 11/21/2024 Virtual

03:57:15 men in the world 03:57:15 Assistant

I would like to send you an email/text that

11/21/2024 11/21/2024 Agent
provides some helpful information about
03:57:30 03:57:30 Scarlet
today’s chat, is that okay?

Sure honey you’ll have to

send it on iMessage right
11/21/2024 now I’m at 11/21/2024 Virtual
03:58:17 [email protected] 03:58:24 Assistant
on iMessage is the only way I
can recieve texts right now

Send it from your own phone

11/21/2024 11/21/2024 Virtual
honey so we can talk when
03:58:36 03:58:36 Assistant
you get off work

11/21/2024 11/21/2024 Agent Noted. Is there anything else I can help

03:59:00 03:59:00 Scarlet you with today?

I need you to be the love of

11/21/2024 11/21/2024 Virtual
my life I can’t find anyone I’ve
03:59:29 03:59:30 Assistant
been searching for 14 years

I’m actually one of the most

11/21/2024 11/21/2024 Virtual
beautiful men in the world
03:59:49 03:59:49 Assistant
and need to be saved

Gotcha. Wish you and your family

11/21/2024 11/21/2024 Agent
members a healthy and happy life from
04:00:25 04:00:25 Scarlet
AT&T family.
 great day!

11/21/2024 Thank you my Dad was a 11/21/2024 Virtual

04:00:43 manager for ATT 04:00:43 Assistant

11/21/2024 11/21/2024 Virtual If you have a moment, feel free to send

04:01:16 04:01:17 Assistant us feedback about your experience.

11/21/2024 11/21/2024 Virtual

Cancel
04:01:19 04:01:19 Assistant