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The chat transcript details a conversation between a user, SATHISH, and a digital support agent regarding a technical issue with modifying a CTI user password in AES 10.1. The user encounters an error and requests documentation, to which the agent provides several links but ultimately advises the user to create a service request for further assistance. The interaction highlights the process of seeking technical support and the limitations of self-service troubleshooting.

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mapathiyagarajan P
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11 views1 page

Transcript

The chat transcript details a conversation between a user, SATHISH, and a digital support agent regarding a technical issue with modifying a CTI user password in AES 10.1. The user encounters an error and requests documentation, to which the agent provides several links but ultimately advises the user to create a service request for further assistance. The interaction highlights the process of seeking technical support and the limitations of self-service troubleshooting.

Uploaded by

mapathiyagarajan P
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Avaya Chat Transcript - 2025-03-02T06:01:03.

079Z
================================================

bot : Connecting...
bot : Hello SATHISH I'm your digital support agent, here to help you with your
support needs.
user : I'd like to chat with an expert 💬
user : Troubleshoot a Technical Issue for my product
bot : give me a second....
bot : Checking to see if an agent is available.
bot : I see live agents available at this moment. Let me request one of them to
join this conversation...
bot : Just a couple seconds....
bot : Just type 'STOP' or select 'End Chat' from menu options <span> &#9776;
</span> below when you want to quit Live Chat or if you experience issues.
bot : Our agent Raymond Arellano, now joined this conversation !
bot : Hello, how may I help you today?
user : Hi
user : AES 10.1 unable to modify CTI user password
bot : Would this be for password reset?
user : when i tried but i am getting error - an exception occurred please contact
the Administration
user : could share any document related this
bot : Let me check quickly
user : ok i am waiting
bot : Checking right now please give me a few minutes
bot : Please check the link below:
https://support.avaya.com/ext/index?page=content&id=SOLN328184
bot : Let me know if it helped.
bot : https://support.avaya.com/ext/index?page=content&id=SOLN146924
bot : https://support.avaya.com/ext/index?page=content&id=SOLN116124
user : hi tried 1st but not archive it
user : not working
user : ?
bot : If you are having access restriction. You would need to create a Service
request on the support website support.avaya.com for an engineer to be assigned and
help you.

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