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The chat transcript details a conversation between a user, Sathish, and a digital support agent, followed by a live agent named Jacel Anzano. Sathish inquires about the support for the Bridged Call Appearance feature on the j159 SIP phone with Avaya Aura R8.1, and Jacel provides links to relevant resources for further information. The conversation concludes with Sathish thanking Jacel for the support provided.

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mapathiyagarajan P
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5 views1 page

Transcript

The chat transcript details a conversation between a user, Sathish, and a digital support agent, followed by a live agent named Jacel Anzano. Sathish inquires about the support for the Bridged Call Appearance feature on the j159 SIP phone with Avaya Aura R8.1, and Jacel provides links to relevant resources for further information. The conversation concludes with Sathish thanking Jacel for the support provided.

Uploaded by

mapathiyagarajan P
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Avaya Chat Transcript - 2024-09-11T10:21:25.

504Z
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bot : Connecting...
bot : Hello SATHISH I'm your digital support agent, here to help you with your
support needs.
user : Hi
bot : Hi there!
user : I'd like to chat with an expert 💬
user : Features<br>or Functionality
bot : Ok, give me one moment, checking a few things...
bot : Checking to see if an agent is available.
bot : I see live agents available at this moment. Let me request one of them to
join this conversation...
bot : Just a couple seconds....
bot : Just type 'STOP' or select 'End Chat' from menu options <span> &#9776;
</span> below when you want to quit Live Chat or if you experience issues.
bot : Our agent Jacel Anzano, now joined this conversation !
bot : Hello! My name is Jacel. How can I help you?
user : Hi jacel how are you?
user : j159 sip phone will support Bridged Call Appearance feature
bot : Hi Sathish. How can I help you?
user : on Avaya Aura R8.1
user : Restart from top
user : Hi
bot : May I know what is the issue all about?
user : i just want know weather Bridge call appearance will support on j159?
user : because our customer raised the request
bot : I will check our resources if this is possible.
user : ok thanks, i am waiting for your replay
bot : Please try to check this article. https://support.avaya.com/kb/index?
page=content&id=SOLN363101
user : but this is Avaya aura R8.1
user : above you mentioned for IPO
user : Hi are you there?
bot : Sorry. Let me further check.
user : ok thanks
bot : https://support.avaya.com/resources/sites/AVAYA/content/live/SOLUTIONS/
350000/SOLN350810/en_US/PhoneFeatureAvaya%20Aura%208.8.1%20H.323%20and%20SIP
%20FeaturesLatest.pdf
bot : Please check page 3
user : Thanks for support

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