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The chat transcript details a conversation between a user named SATHISH and an Avaya digital support agent regarding an upgrade from ASBCE 8.1.3.0 to 8.1.3.2. SATHISH requests a download link for the update, and the agent provides a link after confirming SATHISH's contact information. The agent also reminds that access to the download is restricted to logged-in customers and partners with active maintenance agreements.

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mapathiyagarajan P
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15 views1 page

Transcript

The chat transcript details a conversation between a user named SATHISH and an Avaya digital support agent regarding an upgrade from ASBCE 8.1.3.0 to 8.1.3.2. SATHISH requests a download link for the update, and the agent provides a link after confirming SATHISH's contact information. The agent also reminds that access to the download is restricted to logged-in customers and partners with active maintenance agreements.

Uploaded by

mapathiyagarajan P
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Avaya Chat Transcript - 2024-11-26T08:45:39.

869Z
================================================

bot : Connecting...
bot : This functionality is only available to <b>Customers</b> and <b>Partners</b>
who are <b>Logged In</b> and have <b>an active maintenance agreement.</b>
<br><br>
Please use the <b>Sign-In</b> at upper-right on this page.
bot : Connecting...
bot : Hello SATHISH I'm your digital support agent, here to help you with your
support needs.
user : I'd like to chat with an expert 💬
user : Downloads<br>or<br>Patches
bot : please wait a short time...
bot : Checking to see if an agent is available.
bot : I see live agents available at this moment. Let me request one of them to
join this conversation...
bot : Just a couple seconds....
bot : Just type 'STOP' or select 'End Chat' from menu options <span> &#9776;
</span> below when you want to quit Live Chat or if you experience issues.
bot : Our agent Celones, Arlene now joined this conversation !
user : Hi Arlene how are you
bot : Hi, thank you for contacting Avaya International Service Desk. This is
Arlene and I'll be assisting you today. How can I help?
user : the hardware device currently working Avaya asbce 8.1.3.0-31-21052
bot : Hi SATHISH! I'm good thank you for asking.
user : i want to upgrade update to the ASBCE 8.1.3.2 from 8.1.3.0
user : kindly share the sp 8.1.3.2 download link
user : i could not fined the link in support site
user : pls share
bot : Thank you for explaining of what issue you are having.
bot : Before we proceed, may you please provide your best callback number and is
the email on file is still active? Just in case the chat got disconnected.
user : yes
bot : thank you! How about your best callback number?
bot : *T
user : +919944075284
bot : Perfect! Thank you.
bot : I'll be putting this chat on hold in a minute or 2 to check all my resources
and I'll get back to you.
user : ok thanks, i am waiting for your replay
bot : Great! Thank u.
bot : Please bear with. Thank you!
user : i am waiting for your replay
bot : Kindly check this link
bot : https://support.avaya.com/support/en/download/1399855688863?
productId=P0997&releaseId=8.1.x
bot : Connecting...
bot : This functionality is only available to <b>Customers</b> and <b>Partners</b>
who are <b>Logged In</b> and have <b>an active maintenance agreement.</b>
<br><br>
Please use the <b>Sign-In</b> at upper-right on this page.

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