Underground Sound
INTRODUCTION
Underground sound is a business that specialises mainly in
recording audio. The business currently has one complex
where it contains its recording studio. Underground sound was
founded in 2016 by Mr. Celest and Mr. Alexander and bought
to life under the new expert of guidance of the owner
Valencia.
At the Underground sound complex, they offer a variable
number of services, such as: Private recording sessions,
podcast production, music streaming, sound mastering and
comprehensive support and guidance for upcoming musicians
and producing beats, composing sounds and producing
melodies.
Their recording studio operates on weekdays from 1000hrs to
2200hrs and on weekend from 1200hrs to 2000hrs. They also
offer special recording request for big artists or those willing
to pay a price.
The Underground Sound has a team of employees that
specializes in different areas in the business.
These include Xavier and Xander, who both specialise in
mixing and mastering audio to fine tune recordings.
Christine, the company’s podcast producer
and host podcast.
Tyrone, a consultant who works closely with
musicians to aid them the help them develop their sound
Jayden, the company’s DJ/Music producer
engineering the sounds of client’s dreams
Tasha, the company’s project manager
At Underground sound, the business keeps all kinds of
records, such as, sales records, financial records, employees
record etc. Here at Underground sound my area of focus is
keeping the customer records.
Customer Record
Custo Email Pho Date of Service Amo
mer ne appoint unt
name No. ment
Boem Boemo47@gmai 75 12/01/25 Record BPW
o l.com 588 Session 850
823
Atony TonyAntony@g 75 16/01/25 Manage BPW
mail.com 881 ment 500
669
Alex Allexx69@gmail 74 23/01/25 Record BPW
.com 112 Session 350
211
Coope KKcooper@gma 75 30/01/25 Masterin BPW
r il.com 826 g& 150
444 Mixing
Name Amount Amount Balance
Charged Paid
Boemo 850 550 300
Antony 500 250 250
Cooper 350 350 350
Alex 150 150 150
PROBLEM WITH THE CURRENT
SYSTEM
1.Data Security and Privacy Risks
Risk of Breaches: Customer data (e.g., personal
details, payment information, creative projects)
can be vulnerable to hacking or unauthorized
access.
2.Data Organization and Management
Cluttered Records: Without proper systems,
records may become disorganized, making it
difficult to locate information.
Duplicate or Inaccurate Data: Poor data entry
practices can lead to the same type of data being
duplicated and outdated information.
4 Customer Expectations
Confidentiality: Clients in creative industries often
expect a high level of confidentiality about their
projects. Any slip-up can damage the studio’s
reputation.
Accuracy: Customers expect records (e.g., past
sessions, billing) to be accurate, and mistakes
can lead to disputes.
Solutions
1. Ensure Data Security and Privacy
Access Controls: Set role-based access so
employees can only access the data relevant to
their responsibilities.
Two-Factor Authentication, adding an extra
layer of security to access the accounts.
Regular Backups, creating automatic data
backups and restore regularly.
2.Organize Data Effectively
Use the same formats for data entry, such as
naming conventions for files.
Using unique tags or categories in your digital
tools to quickly find records.
Review and delete outdated or duplicate records
to prevent cluttering documents and having
double of the records in one file.
3. Store Physical and Digital Backups
Digitize Physical Records: Scan contracts,
invoices, and session notes to minimize
reliance on physical storage.
Offsite Backup: Store backups in secure offsite
locations or use cloud storage for redundancy.
Disaster Recovery Plan: Develop a plan to
restore data in case of physical damage or
cyberattacks.
4.Customer Expectations
Setting clear policicies about how data is to be
hand
