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SD WAN Solution
Summary
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 Executive Overview

Architecture Design

Agenda list Service Design

Commercial Design

Next Steps

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Executive
Overview

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[Financial Services] Corporate Goals

• Invest in highest return businesses

11 Grow Revenue and

Client Satisfaction
• Improve branch experience for clients and workers
• Create economic value for shareholders
Serve as a trusted
partner to our
clients by
•
•
Focus on cost containment to improve margins
responsibly
2 Deliver Efficiency
Across the Enterprise •
•
Secure the enterprise against threats
Attract and retain top talent
Minimize Covid impact on the business
providing financial
services that
• Earn and maintain the public’s trust
enable growth and
Make Positive Social & • Aid in the world’s economic recovery economic progress
3 Environmental Impacts
Globally
•
•
Access to banking and a consistent experience for all
Be systemically responsible

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[Financial Services] Goals & Strategies
Corporate Goals Business Strategy IT Strategy

• Take Share and Add New Clients • Intent Based Network investment to increase innovation
• Grow global Card and Wealth Management LOBs speed

1 Grow Revenue and

Client Satisfaction
• Leverage Treasury Services relationships to grow ICG
• Secure the enterprise externally and internally
• Data-driven digital transformation to enhance products
• Network segmentation & Zero Trust for securing the
enterprise
• Investments in multi-cloud architectures to increase
and meet client and community needs enterprise agility

• Control Costs While Leveraging Global Scale • Datacenter modernization to reduce cost
•
Deliver Efficiency • Smart decisions about use of real estate Application rationalization

2 Across the Enterprise

• Hybrid work program to optimize performance
• Rationalization of organizational structure
• Automation and simplification
•
•
Capture efficiencies with SD-WAN
Maintain technology currency to avoid cost of
obsolescence

• Help Solve Pressing Issues Facing the World

Make Positive Social • Deliver digital offerings for global consistency across
• Leverage smart technologies in select locations

3 & Environmental
Impacts Globally
socioeconomic classes
• Leverage automation to reduce consumption and waste
• Invest in the total safety of our customers and workers
• Properly align available technologies with roles -
based work-from-home experiences
• Datacenter consolidation to reduce footprint

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Architecture
Design

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SD WAN
Internet /
SaaS / IaaS

Cloud security

SD-WAN
HQ / branch /
remote users

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 Architecture Summary
• Agile and rapid deployment of new WAN requirements, enabling next-generation experience
Delivering Efficiency • Simplification of hybrid cloud deployments
• Programmatic pre and post verification of configurations

• Provide 24/7 visibility into solution design and deployment

Optimizing • Single global management interface via cloud-based control
Performance • Comprehensive global view of WAN status and performance

• Allows applications to traverse both MPLS and non-MPLS circuits with predictable performance
Controlling Cost • Provides dynamic policy to change application paths based on performance metrics
• Selection of appropriate transport based on application type and requirements

Maintaining • Integrated Services Routers (ISR) & Aggregated Services Routers (ASR) with SD-WAN software
Resilience • ISR 4331 platform enables segmentation and future deployment of advanced security solutions
• Remote site failover delivers best-in-class resiliency

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Service
Design

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 Service Delivery Components
• Develop and manage all implementation plans
Discovery &
• Develop designs and policies
Deployment • Test proposed design, configuration, and automation

• Incident, change, problem, service request & break fix services

Monitor & Manage • Bi-directional ticketing workflow integration to your ITSM system
• Service Level Agreements with regular service reporting and review meetings

• Software upgrades and release management (PSIRTS, bugs, features etc.)

Post Deployment
• Ongoing design support (service adoption) and engineering change governance
Services • Ongoing test lab maintenance and support (Solution Validation Services)

• Project management of the service transition

Program
• Ongoing governance of program and architecture for holistic service delivery execution
Management • Financial management of invoicing and billing

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Responsibility Matrix
Solution Function Description Accountable Responsible

Service Strategy Define the business outcomes desired along with the technology and service requirements to achieve them Customer Partner

Provides oversight and control to ensure the program meets the strategic and operational goals. Comprises the necessary interlock with
Program & Architecture Management all stakeholders for tracking achievement of milestones, intaking escalations, and issue resolution
Partner Partner

Detailed validation of scope, resources, timeline, network implementation and testing along with creation of high -level design, and low-
Planning & Design level design, in preparation for deployment
Partner Customer

Underpinning capabilities that enable Technology Solution- ex- circuits, facilities (space, power, cooling, etc), cabling, QoS, Access &
Enterprise Readiness remediation of the same
Customer Customer

Coordinating & scheduling on-premise activities to include receiving, storage, unpacking, disposal of refuse, racking and stacking, cabling,
Implementation (Physical) testing, remediation, and documentation creation
Partner Partner

Remote configuration of solution to align with design spec, upgrade/patch systems to align with desired SW version, complete
Implementation (Logical) functionality testing against design requirements
Partner Partner

Verify all conditions are met for the new service to be activated, and to obtain a binding consent from the customer that the new service
Service Acceptance Testing fulfills the agreed Service Level Requirements
Customer Partner

Manages the transition of a new or changed service and ensures all changes are carried out in a coordinated way in order to m eet the
Service Transition desired service design
Partner Customer

End User Service Desk IT Interface with End-User community. end user comms, inquiries, how to's, initial triage Customer Customer

Manage & Operate Event, Incident (L2/L3/L4), Problem, & Change Management Partner Partner

Support Services Support and maintenance services for hardware, software and related technologies Customer Partner

Continually align IT services to the changing business needs, utilizing research and detailed consultation to improve IT serv ices and
Continual Svcs. Improvement business processes
Customer Partner

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 Deployment Timeline
Year 1 Year 2
Mo1 Mo2 Mo3 Mo4 Mo5 Mo6 Mo7 Mo8 Mo9 Mo10 Mo11 Mo12 Mo1 Mo2 Mo3 Mo4 Mo5 Mo6 Mo7 Mo8 Mo9

HLD, LLD, Roll-out

Pl a n & Design Schedule, Initial Sites

Tra ns form Testing Site Deployment (8 Months)

Si tes

Servi ce Activation Managed Service Operation (60 Months)

Opera tions

Planning Implementation Steady-State

• Joint Effort • Service Activation completed • Managed Operations
• Designs, Standards, • 2 Data Center Head-Ends deployed • Business Critical Services
& Processes agreed • Site deployments as per ramp plan
• Accelerated Day-2
Svc Activation

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Commercial
Design

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Contractual Framework
General
Program Term 60 months

Asset Ownership Cisco

Ramp Period 6 months (3 month plan/design + 3 month rollout)

Commercials
Commitments Annual minimum spend

Metering No metering – what is ordered is payable once installed and operational

Rate Card Agreed upon for ease of ordering and expansion of the solution components

Services
PMO/AMO Service Billing Included in price per month

Design & Installation Service Billing Included in price per month

Day2 Monitoring & Management Service Billing Included in price per month

Lifecycle Management Service Billing Included in price per month

Invoicing
Number Invoices Single, consolidated per country

Billing Interval Monthly in arrears

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Next Steps

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Next Steps: Alignment Phase

Architecture: Confirm Design & Scope

Implementation: Agree on Timeline & Ramp Rate

Services: Review, Modify and Align on Scope Split & RACI

Commercials: Align on Contract Term Length & Consumption

Timeline: Completion of Alignment Phase

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