OnfL-sveu ma Syser

aTTChnactershe ane truchre eBas.c Qesiny

&u&len _HodeLS af quevine Afem

oncapt o Basi &uastng Systern

Aquevfn4 Sy&lem fs atacr ty Cons ?8hng one or
prfuran M_(eAta'n tasvg o
gudAAL SeNvex_desaed -tn
n/Cetain_fobg dnd a queue efobs cwahng t be
pmtoss ed

The queym Sy&tem,wait or an avaflobe

banhfve at
PrmC2sKed y The 'Serue, ard leawe
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h entere
whaxe
2Hn Tsp
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OUtpuA

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whma nhn CSeve)

Syyt (fue tng mado)

Guevng
11 ioruthre ef a bas'
sy(tem
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ha llomenis ChanaleiPAy Evepm Sytem a
ua LoXomen- eoplk,mahs
n 9 popuraton pak ent
Sygtem Copacity Sepven - Neelpim?4,
rval pyetoa mechamC,
Queue eehaniaur&oeve descipie lobr
Seufco
elasSmate
oCM PAGE
 DATE
alnPopuvlah

the poplakn potephal Cuktanmex

lcautng popul'akon May bente ór
The
caltrngho asm
mocdot.Tho asfumpkon a n Insnile Ppu
der.
sna
gntepopua,
Suc fhat he ake anpal ef Cwtumer_
byhe num ber 0 CwmorS 1hat have atm
by
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many qveying sylems,here a linit h
fs
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enter but ehom fmedialey to the caling pula
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h anPval procass _fMsrilePop mode B

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pKtomers Aarfvau may ocwy at schedulad imes 0
t a hhen ak_randam mosthe inten- ai val dn
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uee behaaiou melors o the acho o ua
Whle n a queuewaikn Senuico p
quae betau
ane poghby WaLk KeneR @r ToCLey gue
elasSMAte
 Coeve drscipline epera e heogital ordeng ewhm
n a queve deleming whch Cushomer cyÝu, be
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a fLFo, L2Fo Service în
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5 Seufceats

Ontohe enhheslcushomes have_ertered the syfen,hag

be Senve he_physfcal m Can/ng o "sesvte'" ma
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wie w lane Cbout Dhefhr
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re or QceoTdin Sonne kind porik,ék
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pm(28 n eypmophal 14
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wtrq
ine s
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mple_quey?gmod

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ethr
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TruCks
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 DAE UM

92oestng Nolakn
KOndau's_notahm p r quewtngyiem_

de_dreqventiy used in ques

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of Than orda
Sqem_.apd
kondau'S_notahúm s o paaul
Seve
syllenor
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wTduy
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k ze tallinq poputato
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erlang 001desk
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both Sama
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edpamanhu Hankov Ctibor euia
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Tnonite Cauny pe
wh Ppfo PAGE
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mleSeAveA queutnq yfem
7

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Tho Senufte
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ane SeAned oh -T6 basns
v&hme_
h e e f onlya bngle seue

n a hinli_Aves quewingAy&femhre Po an npnie can

umberr waikngPg?Åm in the guea Hene,Thee
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be any numbon oCupmi fnfhe que
mainttn he SeAva urate i sUhay
alunge
lssmate wirneyeLU
mathp wh Cnhnuns asvoy
 Se Depocr
DATE OTN

l-(+)
-(4A)
(llA)

Constdaed laka ony nll

Medi
nde u e r 1the uhwzatn bulfers y
u
pLL40rhe quee to be

HIHL &/Ken-meagund que

2omanta
uve AHrtval made o_w&omex
l - Seufce pate h e s even
robabi lh, Lhat there ane no Cv&wmers in th
yMem.Ýeve dl rahu)
Po -

obabil thot hne oe ""Cus» mo in thue

-N
Avemago_na 0f luhmo fn they&km

vera4e Do:
lwkomenho qveve
w venage hme a wmes
spends Pn the
-
elAsSMALee

PAGE
 l Hvemae me a Cuktomer spends m qos

PPoskabihythal an aui'vim Cukhomn mut

or Sew
P u
PSeveh ukizahn Yas

ulheve uewing yskn

8,kderm wfth mao than orneservo
Ps s The qveufng
_this oylen, àu hae a Lamsm_queve
ore Serves s auailabe,
allod
a n H n arve and
s,imm edialeuy d?'spalchod to the selva.
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a9Sumed thal u Serveg "ae Iderh cal,fmug
s
dAernCe which SeLvea s ser an fem
Chacen

SeAsenR ae busy, a queve begins t Fom

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&yAem ?s repreienfed by
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queye_ anu govêrnes
HIC_Ihoe amvaly fovm ngl2
fhen_aQ C-Serveng b sevPee L
Dya o PSSon_Proa
Ae ane_epenankay_didiboted.

trivad= Pipelchinp
disipI e2F

elassMate PAGE
 Muk
h o a Sever ulstZaken Pn Case
queuer N SveA queve
82 e l hUheo
senvfe_ale 2A
1s 7he aNiva
PsThe
Calld muhp
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SingleSeuA gueue Syn_

Sove

Hmvay IE Se
ava

NehmA qvevel are Tk Sy&lene Pn whith a

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2ben a wbtomer 9 Salvicd aong nedo, P can
agmen nodk Qupuefer savit2, Ovoave The netwo
anuin4 1éhamk a Sytem Compad e sewe
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elassute 0Pen
nhoOK
 oloung TesuHe assume a Habe, &ytlern wh
nnile Cousng_poprlatm y homio6 kytken ypack

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O Than eml outed td qveve upan depade,
J
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ho ovoval anhfvaJabe rnh queue i, o the sum auie

ote ron au Soun@g:N wtomex arnve fm outside the nLhuon a
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aLi

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Cl

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sed Pn dostgning y operzhng tonspatzhan Sufley such
and Svbwayr
lag 0 p o r t s , t e w a i s _ P o i sno.sAveR
min ndel al 3 setu
xo xob In delemin
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Used Intha telephoe Communicañm y e
Sye

cahono, Computer notvo

seg n anauy s ef eleormmni
trakt,O
pmedithng Lohpuler_perorman@ EN, ek.
sed n Lommouetat
organizahing :_ctnht , banx,ArZ_-
ga Khasoy ek. seving_etfennal wXtomLR_

elassmate PACE
 DATE IT

umemicals
a Mavy's Shoes eNe 2mfnua
8omens ame Mayy Pofs som Po C
onthe awenage, Ctesdng d r t i b v t e d
expOneNhzluy rbobed bPh
CbPtha
SeAvice4eme a Co&fome
CoSfoma ana9emon
NOnage &minin_pa peoona_ma
Pntereded n
delerninin he 9re
This sova hyden
:
6 -S peh
uomens PeA Min Ute
aiver
6 2.SPe
6 Coltome Per inu
s =0:333
NO,o J - , =J

Yu1333

W: 1-A :0:4 hrs- 24 min

( D tomers_annfve Fn_a bant acording o a Poision

Prnsfth maen pnteraiwval dime a m
CuXhmasSperd an avenape S mioute 0n
Dngle auallke loonter_andloave D'swK

hak she_prsbakj lh that a Cwkh mes w

Lhaue o wait at fheCounbr?
halhhat tho enpecked no-of customers inn h e ba
low Muh ime lon cee a Cuhoon enpe
lend in he banu?
glnsSmate PAGE
ven
iven,
minule- 60 cuomes pe, h7-b
u&tomors per

Cotomons per minvte : 6 Cv%mers pe hr:20

Tho Cwfemors cuu nct hae to pat Fhere eu no

CoMes in_h ban 0-S

epecded mer o wktmos L: E Y : 4

wSpecHed sine be Spent tn the bank

Ccuntes manne by a
kmnR_anive anie _ala _Sales h a
a_
onPm Cas Wh
hnglo penion_acteding to aPofst
haime leguied v seue

mean aBe,e/ 2s Pes houh olibukn_wiTh a

Cwktm4 ha an enpmanhal waikng r e
maan eJ0o seconds ind the_averde
or tho syben and Sueue
o a Cu&oner

Aoal ale(A): Ro per haus

sacmd 6oXGo_ 3 Cws
Nelufo ale [ ) zLwknmas pen Per

heovera gQ_an_poe in tho qoe

a whmer hot: J rSesnt
20
96x
34 2

ha aveNLAR_ unihng me a
heavonaR ukormen n ho Sy8bm
6oX6
3 6 2 0 - -

elasSmate
-

22 See
 DATE

unfvegsf
ederia al
Cakleia, al a
Se Selk Sexvfce al_a mnu te pe
P e n Cu&ona,
Cu&om
O na se ratee
Seave, whiCh
ha a Nake f
hag
Than alladant the
eoCh ghdent
Calederia
m d e n t t h e manan
pu
he aNenaje
ne
tha Cv&omWrs_ a
&pend
tn Calwlz s s n e That
waAnq
solve at the ate Per h OUr.
ak the
at ea@h kie,
randemls zppmpride_FaKHG
pr This Cale
Caledou
altulak The
Sely Servie Atend
Aarival Nak 2) S

SeutteJae () 6 2s_per b |6 lo pe h

Eoted no &hdery2 0-2

wahng_ r Seudo. u-N

Avena g hmeinbyskn 029 h 0 20 hr

-

Avenag e Pn
y 0-J673hr 0 Jo h

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