DRAFT
Project Proposal: Transition of Management Information System (MIS) at HBL
(Habib Bank Limited)
Prepared by: Areeba, Hazir , Ashna , Ali
1. Project Title :
Transforming Management Information System: A Case Study on HBL (Habib Bank Limited)
2. Project Objectives:
Analyze the necessity for upgrading the Management Information System (MIS) at HBL.
Identify challenges associated with the previous MIS.
Evaluate the implementation process of the new MIS.
Assess the impact of the new MIS on organizational efficiency and decision-making.
3. Organization Overview:
HBL is Pakistan’s largest and oldest commercial bank, offering a wide range of financial
products and services to individual and corporate clients. With a workforce of over 20,000
employees and a customer base exceeding 33 million as of 2022, HBL's operational efficiency
heavily relies on its information systems
4. Background of the Previous MIS:
System Used: Legacy Software and Manual Data Management Systems
Implementation Year: Early 2000s
Functions: Data entry, basic reporting, account management, and payroll
Limitations:
o Slow processing times
o Limited data analytics capabilities
o Lack of integration between branches and departments
o Data security concerns
o Inefficient reporting and decision-making support
5. New MIS Implementation:
System Adopted: Oracle ERP and Custom-Built Digital Banking Solutions
Implementation Year: Phased rollout starting from 2018
Key Features:
o Real-time data processing
o Advanced data analytics and reporting
o Seamless integration across all branches and departments
o Enhanced data security and compliance
o User-friendly interface with digital and mobile banking capabilities
o Remote access for employees and customers
6. Implementation Process:
Planning and requirement analysis
Selection of MIS software
Data migration from old system to new system
Staff training and capacity building
System testing and troubleshooting
Full-scale deployment
7. Impact Analysis:
Efficiency: The new MIS enabled faster processing and real-time data access. In 2022,
HBL's digital throughput increased by 67% year-on-year, reaching Rs 13.4 trillion.
Decision-making: Enhanced analytics and insightful reports facilitated better decision-
making. The bank's mobile and internet banking user base grew to over 3.2 million,
indicating increased reliance on digital platforms for informed decisions.
Cost-effectiveness: Operational costs were reduced through streamlined processes.
HBL's cash management throughput crossed the Rs 12 trillion milestone, reflecting
improved efficiency.
Employee Productivity: Streamlined workflows and automation led to increased
productivity. The bank's customer base expanded by 6 million in 2022, primarily through
non-branch channels, highlighting effective employee performance in digital onboarding.
Customer Satisfaction: Improved service delivery through accurate data and digital
services enhanced customer satisfaction. HBL's card base exceeded 8.3 million, with one-
third of the country's credit card volume/spend attributed to HBL, indicating high
customer engagement.
8. Data Collection Methods:
Interviews with IT and management teams
Surveys from employees and customers using the system google doc
Analysis of system performance reports
Comparison of key performance indicators (KPIs) before and after implementation
9. Expected Outcomes:
Comprehensive understanding of MIS transformation
Identification of best practices and lessons learned
Recommendations for other organizations considering MIS upgrades
10. Project Timeline:
Week 1-2: Research and planning
Week 3-4: Data collection
Week 5-6: Data analysis
Week 7: Report drafting
Week 8: Final report submission
11. Conclusion:
This project aims to explore the transformation of MIS at HBL and its impact on organizational
performance. By understanding the before-and-after scenarios, the project will provide valuable
insights for businesses considering similar changes.
12. Resources Required:
Access to company records and reports
Interviews with key stakeholders
Survey and data analysis software
### Interview Questions for IT and Management Teams:
#### **For IT Head:**
1. What were the primary motivations behind upgrading the MIS at HBL?
2. How did you evaluate and select Oracle ERP and custom-built solutions for the new MIS?
3. What were the biggest technical challenges during the implementation process?
4. How did you ensure data security and compliance during the transition?
5. What metrics were used to measure the success of the new MIS?
#### **For IT Senior Employee:**
1. How did the legacy MIS impact your daily work before the upgrade?
2. What specific improvements have you noticed in your workflow since the new MIS was implemented?
3. Were there any unexpected issues during the rollout? How were they resolved?
4. How effective was the training provided for the new system?
5. What additional features or improvements would you suggest for the MIS?
#### **For IT Intern:**
1. How was your experience learning and adapting to the new MIS?
2. What differences did you observe between the old and new systems?
3. Were there any challenges in understanding or using the new system?
4. How supportive were senior team members during the transition?
5. What recommendations would you give to improve the onboarding process for new users?
#### **For HR Employee:**
1. How did the old MIS affect HR operations like payroll and employee management?
2. What changes have you observed in HR processes after the MIS upgrade?
3. Has the new system improved collaboration between HR and other departments?
4. Were there any challenges in migrating HR data to the new system?
5. How has the new MIS impacted employee satisfaction or productivity from an HR perspective?
#### **For HR Manager:**
1. How did the legacy MIS limit HR’s ability to support organizational goals?
2. What were the key benefits of the new MIS for HR functions?
3. How did the transition affect employee morale or training needs?
4. What role did HR play in ensuring smooth adoption of the new system?
5. How has the new MIS contributed to strategic decision-making in HR?
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### Survey Questions for Employees and Users/Customers:
#### **For Employees:**
1. On a scale of 1-10, how would you rate the ease of transitioning from the old MIS to the new one?
2. What features of the new MIS do you find most useful in your daily tasks?
3. Have you experienced any difficulties or delays since the new system was implemented? If yes, please
describe.
4. How has the new MIS impacted your productivity or efficiency?
5. What additional training or support would help you use the system more effectively?
#### **For Customers/Users:**
1. How satisfied are you with HBL’s digital banking services (e.g., mobile/internet banking) after the MIS
upgrade?
2. Have you noticed improvements in transaction speed or service accuracy since the upgrade?
3. What challenges, if any, have you faced while using HBL’s digital platforms?
4. How likely are you to recommend HBL’s digital services to others? (Scale: 1-10)
5. What additional features would enhance your banking experience?
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These questions aim to gather actionable insights from stakeholders at all levels, ensuring a
comprehensive evaluation of the MIS transformation.
