Module 1 PORCOM
Module 1 PORCOM
Introduction
Hi! How was your experience communicating with somebody in your house or in
your community today? Were you able to attain your goal of getting the correct
response from the person you’re talking with?
Read the statement of speaker A in the dialogue and answer the questions that
follow. Write your answer on the space provided.
Sender Receiver
Let’s Learn!
In Activity 1, you have seen that communication is not just merely sending and
receiving of the message. It is more than that. Effective communication is sending a
message in such a way that the recipient is able to fully comprehend what he
received.
Let’s Do this!
Read the following communication situation and answer the question that follows.
Write your answer on the space provided.
You work at a company that tries to become affiliated or in a relationsh with as many
online merchants as possible. This means you work with a variety of merchants in
different industries. One such industry you were working with, which is an industry that
is known to make a lot of money, is adult websites. These webpages on your site
outlinking to the adult websites caused some morally wrong issues as the coupon
content that would come through was not appropriate for all audiences using our site. In
addition, you did not want kids accidentally getting to these adult websites through your
business. Source: https://ethiccomm.weebly.com/ethical-communication.html
In what way can you clean up your website while maintaining goodwill with your
business partners at the same time observing ethics in communication?
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Name: ______________________________________________
Course/Year/Section: ___________________________________
Class Schedule: _______________________________________
A. Think of a situation during the quarantine period where communication went wrong.
It can be experiential or you just had observed from the people in your community.
Using the transactional model of communication, create the dialogue of at least 3
exchanges and come up with a comic strip out of this situation (optional). Apply any of
the principles of communication learned and see to it that your characters observe
ethical communication. Use the space below.
Speaker I:
Speaker 2:
Speaker I:
Speaker 2:
Speaker I:
Speaker 2:
B. Watch the videos using this link below and discuss the importance of
Communication in your personal and academic life. Enter your answer/comment on our
FB Group Chat Box. (Your comment must be 15-20 words only)
https://www.youtube.com/watch?v=zVqc-cIc68Q
https://www.youtube.com/watch?v=V00n4QEPP4g
Lesson 2
ELEMENTS OF COMMUNICATION
Introduction
Whatever your field of work is, communicating with other people is one
fundamental part of your job.
While communicating can be one of the most challenging tasks, it is arguably the
most important, and one of the most rewarding! Even if you are the best at whatever
you do, the importance and impressiveness of your work is diminished if you can’t
effectively communicate with your team members, your supervisors, and your clients.
Source: https://fostermade.co/blog/three-essential-elements-to-effective-communication
Activity 1
Try to analyze the illustration below then answer the questions that follow. Write your
answer on the space provided.
1. What is the message? How is it conveyed?
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2. Tell the functions of the sender, message, channel, receiver, and feedback in the
communication process?
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3. What is the importance of these elements in any communication situation?
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Let’s learn!
Elements of Communication
2. Message - the thought, feeling, or action that is sent from the source to the receiver
with the use of symbols; may either be verbal or non-verbal
3. Encoding- the process of putting thoughts, ideas or feelings into meaningful
symbols that another person can understand.
4. Decoding- the process of interpreting or attaching meaning to another person’s
message.
5. Channel - the vehicle by which the message is communicated from the source to the
receiver - includes the various types of media such as newspapers, tv, radio,
letters, FB, Twitter, etc.
6. Feedback- the receiver’s response to the sender’s message
7. Context- the conditions surrounding communication with others
Physical setting - time of the day, degree of privacy, temperature, room size, etc.
Psychological climate - attitudes and feelings we have for ourselves and other people
involved in communication
Let’s do this!
Explain the process of communication using the illustration below. Write your
answer on the space provided.
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Name: ______________________________________________
Course/Year/Section: ___________________________________
Class Schedule: _______________________________________
I. Analyse the communication situation in the comic strip below then identify
the elements of the communication process.
2. Receiver – The receiver are both the grandma and grandson as well
3. Message -
4. Channel -
5. Feedback -
6. Context -
Introduction
Communication is more than words; when we interact with someone, our body
has a language of its own. The way we sit, the gesture we make, the way we talk, how
much eye contact we make – all of these are also ways of communicating that impact
the messages our words are sending.
Let’s get started!
Activity 1
React to this dialogue between a little girl and her Dad by answering the
questions that follow. Write your answers on the space provided.
Source: https://www.google.com.ph/search?q=verbal+and+non+verbal+communication
1. 2.
In Activity 1, the little girl and her Dad make use of both words and actions in
communicating with one another. Verbal and Nonverbal are forms of communication
that would help us communicate effectively. What is the difference between Verbal and
Non-verbal communication?
Verbal communication is perhaps the
most obvious and understood mode of
communication. It is certainly a powerful tool
in your communication toolbox. Put simply,
verbal communication is the sharing of
information between two individuals using
words.
In verbal communication, we typically
focus on speech while talking. It’s important
to remember that writing is also a form of
verbal communication. After all, writing uses
words too!
Nonverbal communication includes
body movements, space, touch, personal
appearance, paralanguage, silence and time.
93% of the meaning of our messages is
delivered nonverbally through our tone of
voice, facial expression and bodily movement, while 7% is through the actual
words or symbols used
Let’s do this!
Activity 3: Analyze the comic strip then answer the following questions.
1. Explain why the old man thinks that her wife is yelling at him.
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2. In what way can the principle “Understanding of verbal messages depend on the
language system of the listener” be applied in this situation?
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Name: ______________________________________________
Course/Year/Section: ___________________________________
Class Schedule: _______________________________________
II. Watch these video clips and get ready to take the quiz which will be uploaded
in our Facebook Group
https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation/
https://www.ted.com/talks/
amy_cuddy_your_body_language_may_shape_who_you_are?language=en
Lesson 4
a) define globalization;
b) describe the impact of Globalization to Communication.
Introduction
Connecting with people on the other side of the world is now much easier than
it was a few years ago. Satellites, fiber-optic cables and the internet make it effortless
to share information with those in different time zones and locations. Global
communication is directly affected by the process of globalization, and helps to increase
business opportunities, remove cultural barriers and develop a global village. Both
globalization and global communication have changed the environmental, cultural,
political and economic elements of the world.
Source: https://bizfluent.com/info-8232542-effects-globalization-global-communication.html
What is globalization? How does it happen? What are its advantages and
disadvantages? What is its impact on communication? How does it affect global
communication?
Let’s Learn!
1. Virtual Interaction
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2. Cultural Awareness in Speech
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3. Cultural Awareness in Body language
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4. Time Differences
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Let’s Do this!
Listen to the TED Talk “Connected, but Alone” by Sherry Turkle then explain the
value of conversation and its importance over mere connection.
https://www.ted.com/talks/sherry_turkle_connected_but_alone?language=en
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Name: ______________________________________________
Course/Year/Section: ___________________________________
Class Schedule: _______________________________________
Each numbered paragraph in the following article contains 1 tip for effective
cross-cultural communication. Identify the 10 tips and fill them into the graphics that
follows. Write phrases only for your answers. Take number 1 as the example.
1. Many cultures have specific etiquette around the way they communicate. Before you meet,
research the target culture, or if time allows, do some cross cultural training. For example, many
cultures expect a degree of formality at the beginning of communication between individuals.
Every culture has its own specific way of indicating this formality: ‘Herr’ and ‘Frau’ in Germany,
reversing family and given names in China and the use of ‘san’ in Japan for men and women
etc. Be aware of these familiarity tokens and don’t jump straight to first name terms until you
receive a cue from the other person to do so.
2. Not even the most educated non-native English speaker will have a comprehensive
understanding of English slang, idioms and sayings. They may understand the individual words
you have said, but not the context or the meaning. As a result you could end up confusing them
or at worst, offending them.
3. Even if English is the common language in a cross cultural situation it’s not a good idea to
speak at your normal conversational speed. Modulating your pace will help, as will speaking
clearly and pronouncing your words properly. Break your sentences into short, definable
sections and give your listener time to translate and digest your words as you go. But don’t slow
down too much as it might seem patronising. If the person you’re speaking to is talking too
quickly or their accent is making it difficult for you to understand them, don’t be afraid to politely
ask them to slow down too.
4. In a cross cultural conversation there’s no need to make it harder for both of you by using big
words. Just keep it simple. Two syllable words are much easier to understand than three
syllable words, and one syllable words are better than two syllable words. Say “Please do this
quickly” rather than “Please do this in an efficacious manner.”
5. Active listening is a very effective strategy for improving cross cultural communication.
Restate or summarise what the other person has said, to ensure that you have understood them
correctly, and ask frequent questions. This helps build rapport and ensures that important
information doesn’t get missed or misunderstood.
6. Make the conversation flow more freely by taking it in turns to speak. Make a point and then
listen to the other person respond. Particularly when people are speaking English as their
second language it’s better to talk to them in short exchanges rather than delivering a long
monologue that might be difficult for them to follow.
7. If you’re not sure whether the other person has understood you properly, write it down to
make sure. This can be particularly helpful when discussing large figures. For example, in the
UK we write a billion as 1,000,000,000 but in the USA, it’s written as 1,000,000,000,000.
8. Don’t phrase a question that needs a ‘yes’ or ‘no’ answer. In many cultures it is difficult or
embarrassing to answer in the negative, so you will always get a ‘yes’ even if the real answer is
‘no’. Ask open-ended questions that require information as a response instead.
9. Many cultures take business very seriously and believe in behaving professionally and
following protocol at all times. Consequently they don’t appreciate the use of humour and jokes
in a business context. If you do decide to use humour make sure it will be understood and
appreciated in the other culture and not cause offence. Be aware that British sarcasm usually
has a negative effect abroad.
10. Effective cross cultural communication is about all parties feeling comfortable. In any
conversation with a non-native English speaker, treat them with respect, do your best to
communicate clearly and give them encouragement when they respond. This will help build their
confidence and trust in you.
Source: https://www.chrysos.org.uk/blog/top-ten-tips-for-effective-cross-cultural-communi4
Task: Write the ten tips in the graphics below. The first has been done for you.
1. maintain
etiquette
10 2
9 3
Tips for Effective
Cross-cultural
Communication
8 4
7 5
6
Let’s learn!
Differences in Cultures
Increasingly, managers must deal with multiple ethnic groups with very different cultures.
Thanks to globalization, you are likely to work with Japanese, French, Chinese, German and all
sorts of other nationalities. It is important to recognize that people from different cultures have
are different in a variety of ways, including
different ways of looking at things
different ways of dressing
different ways of expressing personality/goodness
These differences can cause problems interpreting what the other person is doing. Some simple
examples:
In the US, a firm, short handshake indicates self-confidence and (heterosexual)
masculinity. A limp handshake by a man can be interpreted (usually wrongly) as a sign
of homosexuality or wimpiness. But in most parts of Africa, a limp handshake is the
correct way to do it. Furthermore, it is common in Africa for the handshake to last several
minutes, while in the US a handshake that is even a few seconds too long is interpreted
as familiarity, warmth and possibly sexual attraction.
In Britain, men do not look at women on the streets. The French do. Recently, a
French public figure mentioned in a speech that the Brits are all gay -- the evidence was
their lack of overt interest in women.
Source: http://www.analytictech.com/mb021/cultural.htm
Let’s Do this!
Give one (1) example of verbal and nonverbal culture of the following countries.
1. Japan
2. China
3. Singapore
4. Korea
5. India
Name: ______________________________________________
Course/Year/Section: ___________________________________
Class Schedule: _______________________________________
5 paragraphs only
1st paragraph- INTRODUCTION (1 sentence-maximum of 10 words)
2ND to 3rd paragraphs should state the answers to the question “How can
cultural awareness and modern means of communication help solve
(COVID 19)?
Each paragraph should contain only 1 answer (2 sentences only per
paragraph-maximum of 10 words per sentence)
5th paragraph – CONCLUSION (1 sentence-maximum of 10 words)
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